How will I sleep?!? (Sorry for the long story folks) I visited this Petco to purchase crickets for my Bearded Dragon. I told the employees MULTIPLE TIMES that the piece of egg carton included with the purchase of crickets would not be needed as it just made getting the crickets out of the bag and into the terrarium harder because of the crickets holding on to the carton. They ignored this, and gave me my bags. When I got home and was opening the bags (mind you which are very hard to open because the employees wrap the rubber band very tight), I began to pour the crickets into the terrarium. As I did this, to my shock and horror, the crickets that were sticking to the carton were dropping onto my desk and even some going into my carpet! The same day this happened I was vacuuming and trying to pick them up. Alas, nothing worked. It has now been a week since these renegade crickets went onto my floor, and they have grown wings and chirp nonstop all night. I use gotten no sleep and it's driving me nuts! Do better. read more

Petco's Vital Care program is a textbook example of financial predation. The "one-year commitment" attached to this subscription service is unnecessary and intentionally designed to trap customers. The service offers minimal value, and the commitment is not clearly communicated during the sign-up process, leaving many unaware of what they're agreeing to. In my case, I initially refused to enroll, but the employee persuaded me by falsely claiming I could cancel anytime. This deceptive sales tactic made me feel misled and frustrated when I realized the truth. Petco's approach seems designed to squeeze as much money as possible from unsuspecting customers through vague communication and high-pressure sales. I urge you to avoid giving your business to a company that prioritizes profit over honesty and customer trust. Make informed choices for your pets and support businesses that are transparent and ethical. Petco isn't one of them. read more

Highly unprofessional groomer. She quicked my dog's nail and said she wasn't able to finish the nails or face trim because my dog wouldn't let her (I wonder why), so I still tipped her 10% and called the next day to see if she could try again just to quickly fix the unfinished work now that my dog was calm. No answer after 2 calls, so I left a super nice voicemail and didn't get a response until the next day. She texted me saying that if I could come within the hour she would do it. So I rushed over there and she said from inside the grooming room "there you are" in a sarcastic tone (not sure if she knows you can hear from outside) and grabbed my dog saying "I have to make this quick" before I could even finish explaining what it was I wanted fixed. She trimmed her and brought her back out without a word and then I said "thank you so much!" To try to lighten the mood as I felt extremely awkward. And I was even planning to tip her extra for taking the time to fix the past grooming job, but she literally said nothing and just stared at me so I left! I will never get my dog groomed at this location again, she clearly doesn't care about her job. read more

If you're thinking of taking dog training classes at Petco please let my review be a warning- don't waste your money on what you can find for free on the internet. Their trainers are inexperienced and unorganized. Classes are a joke. The store is also always a mess- there will be boxes where the training "area" is supposed to be and you will be waiting for the trainer to mop the floor and review their trainer book when classes are supposed to start. There are many experienced dog trainers in the area, don't be fooled by Petco's "deals" s you will end up feeling it was a total waste of money. read more

When I went to check out I was asked if I wanted to set up an account and save $6 . I rarely shop there, so I said no. Then the product was rung up and it came to over what I thought it should. She looked at the receipt and told me it showed as the higher price. I just think this is a deceptive practice. When I said this, she apologized. The clerk was nice, but I just think the company could do better. read more

Customer service at this location is horrible I tried to call and make a appointment for my pug dog and it referred me to their website and I booked a appointment they confirmed it 4 times I arrived with vaccine records and they refused to groom her because of their belief system not only are they charging 58. 00 for their service but when I went to petsmart around the corner I gout my pug dog groomed at the same service for 41.00 good kid groomer and manager on your horrible customer service maybe some more training would help your company make money read more

Not only is this Petco the pet superstore, it is a great point of reference staffed by people who love animals! My first trip into this Petco, I made mention that my new four legged fur buddy had some hip displacia. the young lady at the counter recommended a dog food higher in condroitin that would help with the pain. Lo and behold, she was right! Just as I love places that reat my kids well, I also love a place that treats my dog well too. read more

How does a Petco lose a star? By having smeared poop on the floor for 20 minutes. I know poop is a hazard when you allow people to bring pets into a store - heck, I had my dog in tow - but there was poop on the floor the entire time we were there! As we were walking out, the significant other and I were discussing it, and he had a great point. This location is REALLY new, yet it seems quite cluttered and messy. Messier than any Pet Smart we are ever in, for sure. We wonder if it's just something about the corporate culture of Petco. I'll still get dog food here, as well as other dog things, because it IS convenient. But it's not a 4 star experience. read more

LOUIE, (call reference 05732180) went above and beyond to solve my problems, today on a customer service call transferred from the Vital Care department. He was very kind at all times and never hesitated to explain things so that I understood. He maintained absolute professionalism throughout the whole call. Every time he came back from putting me on hold, he acknowleged and apologized for my wait but more impressively, he always had a solution. I didn't mind holding for Louie because he was always very kind and I knew he was diligently working to solve the problem. He was patient and an extremely good listener. He demonstrated kind tenacity and the outcome was a blessing to my family. I have so much respect for how he handled this call and I'll remember his attitude when I am working with customers as well. read more

Your halloween costume is rigged.. my dogs costumes were unique and you know that. Never shopping here again.

This store is fine if you're just trying to buy necessities, but if you're wanting to get your pet groomed I would go somewhere else. The staff that work here are rude and unprofessional. I called once trying to figure out the prices for my dog to get bathed & groomed, I didn't get to talk to one of the groomers because they were too busy and "under staffed" so I talked to a different employee and I didn't get an accurate price range. The second time I called to make the appointment which was on a different day someone that wasn't from the grooming area answered the phone and had to find a groomer to make the appointment. The girl on the phone was short with me & very rude when I asked simple questions. When I asked her if i could come in on a certain day she scoffed at me and said "Nope, we are full that day, YEP. FULL." and I told her I would call again when I can know my schedule for next week and she replied, "yep mhmm okay bye." lastly I finally knew my schedule and they again, didn't have a groomer answering the phone for costumers to make appointments someone else answered asking me to hold and then forgot about me id assume since I was waiting for 8 minutes. So I had to call again only to be told someone will leave a message & they'll call me right back which I doubt. Ive taken one of my dogs here before and they weren't friendly when I walked in & when they were done grooming my dog it looked like they used dry shampoo on her and didn't really cut any of her hair. I do NOT recommend Petco, people should take their pets and money somewhere else. read more

Trainer Morgan and groomer Kim have been excellent with my pup! Training has gone exceptionally well, and my puppy is learning so quickly. Additionally, Kim did such an amazing job grooming her. She is gentle, and my puppy loves her! read more

This review is going to be strange because it is going to sound really negative, but it's really more neutral and a statement of what happened. To preface, I have a small fluffy dog. He used to go to the groomers every few months and did well. He went to this Petco once when it was still located on Burlington for a full grooming service (bath, haircut, nail-trim). There was no problem with the service, I just didn't like the style of haircut, and started taking him to Petsmart. I started grooming him myself about two years ago to save money. However, in the meanwhile, he has broken both dewclaws multiple times just from running fast and turning hard and getting them caught in the grass. In the past year, due to sensitive dewclaws, he has developed a great aversion to getting his nails trimmed, and I started taking him back to the groomer to get his nails cut as a result. I had been taking him to the Petsmart on 8500 North Evanston Avenue, (Kansas City, but practically Liberty). This Petco relocated and I thought I would give it a try being that it is closer to my home. I went in on a Saturday afternoon. It was very loud, busy, and had dogs everywhere (I am not stating this as negative, it's what would be expected, just stating conditions that may have had an effect on the situation). I checked-in with the grooming department and handed over the appropriate paperwork. My dog, Romeo, was very apprehensive, but I don't expect him to love getting his nails cut. He does better when he cannot see me so I walked away to the register and paid my $10 to have the service done. When I got back less than 10 minutes later, they brought Romeo out to me and said they could not perform the service because Romeo was freaking out too badly, even when they tried to muzzle him. I have never tried to muzzle him before, but he does freak out in confined spaces and think this contributed to the problem. I didn't exactly appreciate the muzzling without my knowledge part, but it was a glass room and I could have seen what they were doing. I understand that he was being uncooperative and they need to protect themselves for their safety (just fyi, he has never bitten anyone before). I was taking him to professionals in the first place because I have experience him behaving this way when I tried to do it myself. They refunded my money and I was glad that they immediately made the decision not to proceed with the service. The didn't try to force the situation just to get my money, which I'm glad about because no groomer or dog was hurt. The crux of the matter is that I got my refund and immediately drove to the Petsmart off Tiffany Springs. The groomer took Romeo (who was again apprehensive); I went to the cashier and paid $9 for the same service, came back in 5 minutes and he was done. The groomer said he was scared, but did fine. ...in all, I think he did better with the set up of going behind a short half-wall rather than a whole other glass-faced room as was the case at Petco. Dog barks were not echoing from the kennels at Petsmart and it was less crowded. I wouldn't necessarily say that Petco did anything wrong or conducted bad business. This whole situation may have just been bad luck and timing, but he has never been turned away before. I will obviously not be returning to the Petco for his nail trim any time soon as it would be a waste of my time (and costs $1 more). I would have no problem returning to buy treats or supplies, but we normally go to Land of Paws for that type of stuff. This was a unique and unfortunate situation. read more

I will never buy an animal at this store again and we have allot. The reptile man is rude. We have had problems with him before. They had a dead lizard. Said it wasn't dead but would get a bag and throw it out. molding food multiple times. Dwarf hamster eating a dead hamster. This was the last straw. We will go to miles of exotics from now on. read more

Great customer service! I used 9 snipsnap coupons for free items without any purchase and even tho 3 of my coupons would not read they still gave me the items. Very pleased with my visit read more

I've taken my dog here for two years now. Her groom always looks great and they're usually pretty fast.

We stopped in today to stock up on Kitten supplies. I was disgusted about How high their merchandise was marked up compared to petsmart. Not only that, not One associate offered assistance as I stood There puzzled by what limited supply they had to offer. The only good experience I had was Tari in the grooming salon to inquire about grooming prices and she was extremely helpful and courteous. read more

Bought some treats from their treat bar for my dog. When I got home I found bugs crawling on the treats in the bag. Don't know how long it's been since they cleaned this place. Won't be going back. read more

Signed up for puppy classes over a month ago and when we showed up he was on vacation. The store did not call nor send a letter! Terribly bad service. Then they were refusing to give a refund. We shuffled our schedules to make sure we made it. read more

Recently I moved to the Northland and, somewhat unfamiliar with the area I quickly needed a groomer for my 6 year-old (somewhat temperamental) pomeranian. In the past had I had used a local groomer, then used PetSmart twice. Both times using PetSmart (once on Ward Pkwy, the other on Johnson Dr.) I was completely put off with the customer service at both places. I then chose to take my dog to PetCo (75th and Metcalf) and they always did a fabulous job-were very friendly. Also, scheduling-wise, always super accommodating. When I moved up north, decided to use them again. They are even better up here! The first time I came in my dog had made a mess of himself-and honestly, I was embarrassed even bringing him in. The girl at the grooming desk was so nice-and more importantly, when I picked him up, fast and efficient. This last time when I took my dog in I had a super busy weekend and needed him in and out. I called Saturday afternoon, they got him in Sunday morning and when I came in Sunday, I asked if I could pick him up within two hours of his appointment. It was early in the morning, only one girl working, and he was finished before the time I had requested. Chloe, the girl working the grooming department has by far been my favorite groomer of any that I've had in the last six years. I cannot imagine that dealing with my dog (though, I love him) is any joy, but she did it, gave him a perfect groom and was both efficient and incredibly personable. I will, undoubtably, continue my business with PetCo grooming assuming their staff is as great as it has been in my last visits. read more