Matt is awesome! He does fantastic with both my fur babies! Thank you for all that you do! Love, Loyal&Rugar read more

Staff is more interested in visiting with each other than assisting costumers. Last few times I have been here, there was no one at the registers -finally a guy comes up, no apology, no hello, only asks me if I want a bag (I had my items in a basket -yes I want a bag). Didn't bother with a thank you, have a good day or smile -guess I was interrupting his conversation with his co workers. I would have gave a zero score if I could. read more

Fast, easy, knowledgeable- -all you could want from a PetCo :) We were in and out with our needed item in a flash!!

My tank leaked! I do not recommend the glofish tanks they leak alot. I got a cory catfish, a glofish shark, and 2 glofish tetras. one of them died in like 2 days reason unknown. A good tank i recommend for bettas is the Marineland 5 gallon portrait :) read more

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Took my dog for a grooming. Made the appointment online and selected the available time of 4:45. Fast forward 5 days later, I get a text the morning of saying they can't do that time because it's too late and they close at 6. Ok, why is that time an option then? All I selected for my dog was a bath, that usually takes only an hour. I bring my dog, and I walk in and the employees are cranky and yelling at the dogs. Looking at the dogs, they are visibly shaking. Workers had attitudes towards each other too. Takes forever for us to get checked in, and my boyfriend mentions our dog has anxiety and he takes medication for it every day. She says oh calming medications? We don't accept dogs on those. They could snap out of it on the table. Absolutely nowhere did I see that they do not accept dogs on anxiety medications, or I obviously would not have booked an appointment. Don't waste your time with this place. read more

Made an appointment 2 weeks ago and 24 hours before the appointment they cancelled. Unable to get an appointment now. The reason for cancellation is because I said they need to be careful because he nips if they cut his nails. He should be in the collar lock thing. Lady said for the safety of her groomers they won't be able to do it. She might want to look to a different profession then. read more

TL; DR version: Don't let them groom your pet. The groomers hate you and your dog. Brought my dog in for a basic bath. I just moved to Fargo and thought this Petco would be like the one I used to go to. Big mistake on my part. There were three staff working when we arrived. All three of them were complaining about the dogs (!!) and customers. I get it - we all need to vent sometimes, especially folks in the service industry. I thought they'd stop once they realized a customer was back there. Nope. Carried on the whole time. Took us a long time to get checked in because Jenn, the groomer, kept stopping to bitch with her coworkers as I awkwardly stood there. And to answer the phone, then relay the conversation to her coworkers so they could both talk shit about the caller. Another groomer was trimming a dog by the check in desk. "This dog is a nightmare!" I look over. The dog was visibly shaking and clearly in need of a little compassion. It is at this point that I should have collected my things and went home. My only explanation is that I was too shocked to think clearly. I noticed Jenn filling out a report card as she completed the check in. Neat - I hadn't gotten one before. I'm always curious about how my dog behaves when I'm not around. She asks me to take his leash off (totally normal) and then asks me to take his collar off (totally not normal). You want me to take his collar that has his tags on it? Yes, she says with a deep sigh. Cut to a full 4 hours later, I finally get a text that my dog is ready. I've never had a basic bath take more than an hour. He a medium sized, short furred dog. No brushing, no matting, nothing. I arrive to pick up my dog. THEY ARE STILL BITCHING ABOUT THE DOGS AND CUSTOMERS! Jenn hands me some paperwork and tells me to pay at the front. I look expectantly. "Um, can I have my dog?" Deep sigh. "I guess." Then I ask for the report card. Another deep sigh. She goes to get it. When she hands it to me, I can see that she filled out everything before she even saw my dog. I pet my dog and apologize for leaving him here. AND I REALIZE THAT HE IS STILL WET! Clearly hadn't been blown dry. And now the 4 hour appointment made sense - they let washed dogs air dry in kennels. Yes, please make my dog spend extra time in a strange place in a strangle kennel with strange noises with staff full of contempt for dogs and customers to air dry. After talking to a few people, I learned that my experience wasn't new or unusual. read more

This Petco is the worst. Most of the employees are so rude, two women in particular. Not just once, but every time I come in. This time, I waited by the crickets for about 10 min until I had to go search for someone, I saw a few employees in a room (the door was open) I asked for some help and one of them who is always rude, said yeah just a minute and then slammed the door in my face...waited another 10 minutes and she never came to help me, had to go search for someone else. Unfortunately I have to come here instead of Petsmart because they have a better selection of worms for my leopard gecko but I definitely don't enjoy it. read more

Definitely don't have the best experience with the dog grooming. They do a good job but over charge every time now. In 2019 I didn't have an issue but then towards the end of the year they started charging me more and more which makes no sense. My dog is well groomed would be groomed every 3 weeks and is brushed at home and her coat is kept short for easy care. read more

We come here all the time to get saltwater fish for our tank. We haven't had a problem until this last time we can hear. We wanted quite a few fish and coral. The people helping us were very rude and annoyed with helping us get what we wanted. One person told us they were done helping halfway through and got someone else to help. Upon asking the other person to help the second one said, " are you effin kidding me?" We got half the stuff we wanted because they were so rude. Wasn't happy. This group of staff working today is rude. Staff a year ago was much nicer. read more

Unreal majority of employees outside together smoking customers inside can't get helped long lines at check outs and now charging for bags unreal been going for over a decade won't be back read more

Petco used to have an awesome return policy. I got everything for my animals there, knowing that if it didn't work out or barely got used, i could return it and it would be donated. When i got my puppy, i spent a very good chunk of money being told i would still be able to return anything after 30 days if i still had the receipt. come to find out they don't return anything even with the receipt after 30 days. i was also pressured into signing up for some membership that costs me $20 a month just to save $5 on a bag of food i buy once a month. so now my food basically costs me an extra $15/month? when i called to cancel the membership i was told they can't do it in the store, so "call this 800 number and they'll help you out". very unhelpful staff. wish petco would go back to what it used to be like. read more

Petco in Fargo ruined our night! Online, it said they closed at 8PM, we entered at 7:02 PM. The employee at the counter, who was checking a line of people out, rudely told us they were closed. Because it was Sunday, the hours were until 7PM, which was our mistake. We told her we only need one thing and we know exactly what it is. She still didn't allow us to go in and purchase our one item. We waited outside until 7:15ish and she was still checking customers, who were in the store prior to 7PM, but hadn't made it to the check out line until then. We called the store multiple times and no one picked up the phone. We were sitting outside and watching them ignore our call. We could have grabbed our item, purchased it before the other customers in the store were in line, and made it home by then. We won't be coming back to get our item. read more

Absolutely amazing groomers my pup was happy and smelled amazing!! The nails were perfect and they took great care of her. I would reccomend to anyone!! read more

I like this place because they actually have saltwater fish and supplies for them unlike another well known pet store. The workers that I did talk to there seemed nice and helpful. read more

I went into PetCo tonight and while I was in there maybe 20 minutes, there were three children ages maybe 5to7 running all over the store. They were not maintaining any kind of distance and were not wearing masks and no adult in sight. I was extremely uncomfortable in your store tonight. If this continues I will just do my shopping online. I have 9 birds, one cat, one dog, and in the process of getting another puppy, I would hope my business means something. read more

I had a terrible experience bringing my dog into the groomers. I brought a paper copy of his vet records and they told me it could be forged and they needed an electronic copy which my vet did not give me. They proceeded to tell me that I got my dog from a bad place because he was not adopted through a facility but rather someone whose dogs happened to accidentally have puppies. I left there feeling like I was going to cry because they were very rude about how I got my dog and that I did not have electronic vet records. I will not be going back here again. read more

I'm pretty disappointed with my last experience here, I drove 45 minutes to pick up some Dalmatian Molly's an get a new fish tank/supplies. I already have a 20 an 10 gallon tank at home with very lively an healthy fish, I was excited to add to the family! After my browsing & 70$ worth of things I was going to buy i was ready to get my fish. I walked up to the guy an said "hi I'm gunna get some fish" an he replied with "what kind of tank do you have" my quick response was the one I was holding. Then he quickly replied with "No your not" I was quite stunned by not only that but, when I asked "why" he replied "they're gunna die" with no other explanation. So then I had asked another worker if the fish were just on display as "for sale" but not actually for sale, an he said "with the waste they produce they're going to die" WHATS THAT EVEN MEAN. I was really confused at that point, upset by the stone answer of "no" I later called the store an spoke to a manger whom explained that I should have a tank set up before I buy fish etc. Which I do. I was just buying an additional one, something they never bothered to ask me or figure out before. I was just shut down. Anyways I'm thinking Petco should work on their customer service an question asking before rudely turn someone anyway. read more

We just took in our rescued pup (German shep/lab mix) for the second time into grooming. Both times Sarah has helped us and she is the SWEETEST and most gentle with our rescue! She understands the anxiety that comes in dogs like ours and is also so patient and kind to our pup. We are so appreciative of Sarah and thinks she does a fantastic job. We have no complaints - she deserves a raise! read more

We recently started a new fish tank. We have been to Petco several times due to problems we have encountered. We have had the pleasure of Jordan helping us out a couple of times. She is so patient, knowledgeable, friendly and kind. We can not say enough positive things about her. read more

We had an appointment scheduled with Jessica on 05/03/2020. We had worked with her before. The reason we selected her was that she was experienced with special needs pets. Our dog is a rescue and has issues with new people. Upon arrival Jessica seemed preoccupied with barking orders at her subordinates to open the store and I was treated as an inconvenience. She made sure to condescendingly inform me that we hadn't brought the dog in enough times to acclimate her. We tried that, by bringing her the following month after her first visit, and Jessica seemed frustrated with us that we didn't want to spend the money on full grooming every month. We brought her in for a brushing, and Jessica tried to upsell to a full cut and wash, which we felt was unnecessary since we just had it done. She wasn't happy we didn't want to spend more money, and her attitude changed to resentful. She also implied that we were irresponsible dog owners for declining the service. On 05/03/2020 she gave off the demeanor that she didn't want to deal with our pet and her tone was rude for what is now the second time. She was hurried and impatient throughout the encounter and basically told us that it likely wasn't going to work out and she gave up on grooming the dog within 10 mins and basically told us to groom the dog ourselves from now on. We have been shopping at PETCO for our other pets for over 10 years and this encounter has lead us to make the decision to longer patronize this business. We are going to take our food and grooming business to another supplier that values us as customers. read more

The place is ok but there doesn't seem to be much effort made. It is usually rather dirty and the grooming area is absolutely filthy. Skip this one and go to the nearby Petsmart. read more

The grooming leaves alot to be desired. My scottie and schnauzer came back with no beards or skirts - which is the usual cut for them. The excuse was there wasn't enough time to do them and they were matted. I made sure they were brushed before they came and I took out the matts. My scottie doesn't look like a scottie now. I paid $70 a piece for this?! Also I was sold services that I really don't know if they were given - a facial and lotion for foot pads? These services were "pushed" as soon as I started talking to the groomers. I am seeking some other place to go for my dogs after this. read more