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Chicago, IL

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Petco

2.7 (57 reviews)
Open • 9:00 am - 7:00 pm

Services - Petco

Bath and groom only

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My dog has been to this location before. The bath was fine but the groomer was late. I know that things happen and no one is perfect but after my experience today, it seemed like something I should add as I believe it has more to do with the employees at this location than just a one time thing. I booked an appointment for my dog to get a bath. Like I said, she has been to this location before with no problems. When I got there, the groomer that was supposed to bathe my dog said that she tried to contact me to let me know that she refused to accept her because in the notes I had mentioned that she has arthritis. Yes, I missed the text but only because I received a message after that text that said the appointment was confirmed. I only saw the most recent text. She went on to say that it doesn't matter that my dog had been there before because none of her previous appointments had been with her. Regardless I find it ridiculous how they operate here. Apparently there is no consistency in the type of people that they hire. No standard of what a groomer should be capable of handling. My bet on what happened is 1) she was too lazy to do the appointment and found a way out with my pet's condition (considering she was just sitting on her phone when we got there) or 2) they really are just incompetent. After seeing the other reviews of this place, I think it was a blessing in disguise. There's no telling how they would have handled my pet. No one knows what happens behind closed doors. They can respond with whatever crappy response they pull out of their ass about policy and ensuring safety for pets and employees. With as many terrible reviews this place has, you'd think they would try to change something. I hope that this review finds all the right people.

After I watched tik tok and did his face myself
Tamikca R.

I took my dog in for grooming and was throughly disappointed Cassie was my dogs groomer and needless to say she was having an extremely off day. She didn't do anything to my dogs head.. no face trimming she says because he was moving not ears taken care of nothing on his head she literally took clippers and went short on his body once there were long hairs sticking out all over his body. Also my dog doesn't have front teeth just wanted to put that out there. I watched a 20 second tik tok video when I got home and cut his face hair with details shears that I have around the house... I don't know if she is unskilled or just lazy when it came to my dog but I'll never book with her again. Now the team leader is amazing she did an amazing job with my dog and that's the only reason I'll take him back.

She called me 3 times in a row
Tiara N.

I had a worst than pleasant encounter with Tawanna!!! I booked an Appointment for my pup Saturday the 25th at 3:30 for bath and brush. I received 2 confirmation calls the day before, one call I missed.. the second I answered and confirmed that I would be at the appointment the following day. Saturday I received yet another a missed call from Petco at 11:36, 3:05, 3:05 and a last call at 3:06. Mind you I confirmed the DAY before and my appointment wasn't until 3:30. At 3:06 my appointment was cancelled. What business cancels an appointment before it even starts?!? I made it the Petco at 3:15 and asked why my appointment was cancelled. One of the other groomers insisted that I talk to Tawanna about it. I instead went to "management " who did absolutely nothing. I then spoke to Tawanna about why she canceled my appointment. With the WORST ATTITUDE ever she gave me 3 reasons why I was cancelled: 1. "People have to pick up there kids so we don't have time to deal with this" 2. "We didn't know if you were a real person, because you cancelled an appointment in the past"( this makes no sense given that I talked to her the day before to confirm.. furthermore who makes a fake dog appointment) 3. My appointment was cancelled on accident. My theory is that I was probably her last appt, she wanted to leave early so after she blew up my phone calling and I didn't answer she cancelled so that she could "pick up her kids" How she handled the situation was unprofessional and disrespectful to say the least. Tawanna CHOSE that work schedule, if you had obligations with your "kids" , request off.. but canceling someone's appointment for your convenience isn't right! I didn't not feel comfortable leaving my dog with her given her nasty ways. I took my dog and left. She then took it further by blocking me from booking on the app!! DO NOT LEAVE YOUR PET WITH HER!! She has no regard for herself, job or pets!!

Cat aisle at Petco
Jacqueline B.

We came here to pick up pet supplies to leave our kitty at a relative's house. Abel was very helpful in discussing the different kinds of litter. We were getting a smaller size than we normally get, not our typical brand. There were some people there in grooming but no one in the front. The animals we saw looked ok, healthy. The store seemed well stocked. After picking up a few more items we headed to the register. We have rewards at Petco and had our card but did not know our password; we asked the cashier how many points we have. She curtly told us we have to update them ourselves, manually. That wasn't very helpful, and we will check to see if that's the case, though we are skeptical.

Yopup dog ice cream
Marchele T.

I absolutely love petco, they never seem to disappoint at literally any location I go to. The staff are very helpful making sure my pup and I are am taken care of!

Free customer parking behind strip mall. Entrance on Jefferson st.

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11 years ago

Their dog grooming is excellent and very nice mgmt! Clean and brand new location. Parking is easy but u gotta pay!

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7 years ago

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Page 2 of 2

Ask the Community - Petco

Review Highlights - Petco

“I just got a new dog from a shelter and I brought him in for all new supplies.”

Mentioned in 2 reviews

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