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Petco

2.7 (55 reviews)
Open 9:00 am - 9:00 pm
Updated 1 week ago

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

Petco Pet Stores Photos

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Reviews With Photos

After I watched tik tok and did his face myself
Tamikca R.

I took my dog in for grooming and was throughly disappointed Cassie was my dogs groomer and needless to say she was having an extremely off day. She didn't do anything to my dogs head.. no face trimming she says because he was moving not ears taken care of nothing on his head she literally took clippers and went short on his body once there were long hairs sticking out all over his body. Also my dog doesn't have front teeth just wanted to put that out there. I watched a 20 second tik tok video when I got home and cut his face hair with details shears that I have around the house... I don't know if she is unskilled or just lazy when it came to my dog but I'll never book with her again. Now the team leader is amazing she did an amazing job with my dog and that's the only reason I'll take him back.

She called me 3 times in a row
Tiara N.

I had a worst than pleasant encounter with Tawanna!!! I booked an Appointment for my pup Saturday the 25th at 3:30 for bath and brush. I received 2 confirmation calls the day before, one call I missed.. the second I answered and confirmed that I would be at the appointment the following day. Saturday I received yet another a missed call from Petco at 11:36, 3:05, 3:05 and a last call at 3:06. Mind you I confirmed the DAY before and my appointment wasn't until 3:30. At 3:06 my appointment was cancelled. What business cancels an appointment before it even starts?!? I made it the Petco at 3:15 and asked why my appointment was cancelled. One of the other groomers insisted that I talk to Tawanna about it. I instead went to "management " who did absolutely nothing. I then spoke to Tawanna about why she canceled my appointment. With the WORST ATTITUDE ever she gave me 3 reasons why I was cancelled: 1. "People have to pick up there kids so we don't have time to deal with this" 2. "We didn't know if you were a real person, because you cancelled an appointment in the past"( this makes no sense given that I talked to her the day before to confirm.. furthermore who makes a fake dog appointment) 3. My appointment was cancelled on accident. My theory is that I was probably her last appt, she wanted to leave early so after she blew up my phone calling and I didn't answer she cancelled so that she could "pick up her kids" How she handled the situation was unprofessional and disrespectful to say the least. Tawanna CHOSE that work schedule, if you had obligations with your "kids" , request off.. but canceling someone's appointment for your convenience isn't right! I didn't not feel comfortable leaving my dog with her given her nasty ways. I took my dog and left. She then took it further by blocking me from booking on the app!! DO NOT LEAVE YOUR PET WITH HER!! She has no regard for herself, job or pets!!

Cat aisle at Petco
Jacqueline B.

We came here to pick up pet supplies to leave our kitty at a relative's house. Abel was very helpful in discussing the different kinds of litter. We were getting a smaller size than we normally get, not our typical brand. There were some people there in grooming but no one in the front. The animals we saw looked ok, healthy. The store seemed well stocked. After picking up a few more items we headed to the register. We have rewards at Petco and had our card but did not know our password; we asked the cashier how many points we have. She curtly told us we have to update them ourselves, manually. That wasn't very helpful, and we will check to see if that's the case, though we are skeptical.

Yopup dog ice cream
Marchele T.

I absolutely love petco, they never seem to disappoint at literally any location I go to. The staff are very helpful making sure my pup and I are am taken care of!

Free customer parking behind strip mall. Entrance on Jefferson st.
Walter M.

Came here with my girlfriend and we did notice it was hard to find an associate to help us. Seems like they don't have more than one working here. Alex did help us after he was done helping a customer. He is very friendly and knowledgeable. Free validated parking for customers behind strip mall. Enter thru Jefferson st.

Love love these bags!

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8 years ago

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12 years ago

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12 years ago

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11 years ago

Their dog grooming is excellent and very nice mgmt! Clean and brand new location. Parking is easy but u gotta pay!

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8 years ago

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Petco Support

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8 years ago

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Janelle S.

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10 years ago

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Page 2 of 2

Ask the Community - Petco

Review Highlights - Petco

I just got a new dog from a shelter and I brought him in for all new supplies.

Mentioned in 2 reviews

Read more highlights

Howlistic Grooming

Howlistic Grooming

(160 reviews)

University Village

We came here the first time last month because our cavapoo desperately needed a cut before she went…read morein for her surgery. I was thrilled that Howlistic Grooming had availability and had such stellar reviews. With the large number of dogs in the area, it's a relief knowing we can book here less than a month in advance. They did a great job taking care of our pup, and she was in a happy mood when we picked her up! We've been back again now for a bath and she is in looks fantastic and smells great! Definitely recommend checking them out!

I rarely leave reviews, but I'm extremely disappointed with my experience at Howlistic Grooming…read more This was my dog's second visit, and before leaving him, they specifically asked if he would be receiving the same haircut as last time. I said yes and confidently left, expecting consistency with the previous groom. Unfortunately, that was not the case at all. They cut my dog's hair extremely low and completely ignored the previous grooming guidelines. When I expressed my concerns, the groomer responded by saying When I expressed my concerns, the groomer responded by saying she had "shaved his nails for free," which she said is normally a $10 add-on. I explained that it still didn't address the issue at hand and that it should have either been communicated or charged properly as an add-on if that was the case, because it didn't resolve my concern about the haircut. I was told there was "nothing they could do" and that "for future reference" I should bring a photo. I didn't think a photo was necessary for a repeat appointment when the staff made it seem like they already understood what was expected based on his last service. The manager called the next day, listened to everything that happened, and ultimately only reiterated that they do not offer refunds or discounts. No apology, no empathy, and no accountability for the poor experience. The only response I kept hearing was "for future reference." To make matters worse, my dog's ears were cut so short that he barely even looks like he has ears anymore. The haircut looks nothing like the previous groom, and it's honestly upsetting to look at. Since the appointment, he hasn't even seemed like his usual energetic self. I trusted this salon to care for him properly, and instead I left feeling dismissed and deeply disappointed. A total waste of $80 and a tip. PHOTOS BELOW: As you can see in the attached photos, his beautiful black coat was shaved down entirely too close, leaving his face and ears completely bare.

CleanDog

CleanDog

(62 reviews)

Noble Square, West Town

I don't even know where to begin. We recently moved out of Chicago and guess the only thing that we…read moreare missing, John. I know we won't be able to find someone like him anywhere else and that makes me and my husband really sad. A. My dog loved going to John, he never felt stressed after John's haircut. B. Have you seen how clean his shop is? My jaw dropped when I first went there. C. His cuts are so amazing, Toby was getting complements constantly. D. Shampoo that he uses is amazing, smells so good. E. My dog is anxious, but John never had a problem working with him somehow , he usually never sits still for anyone. F. He is a professional groomer and I don't think you will find someone like him at least in Chicago area. I can go on and on. I don't think he needs my review but I just wanted to share for someone lucky who lives in the area and is able to get appointment at Clean Dog.

Not sure what superlatives I can add to what many others have written except to say all of them are…read moretrue. One of the true pleasures of living in a big city it to discover treasures in the most unexpected of places. Who would think that dog grooming would be one such place but I consider CleanDog to be a treasure in Chicago. John brings a rare combination of pride or work and some kind of genius for dog grooming that is ineffable; he just has a feel and an incredible talent for working with dogs. What brought me in the door for our Maltipoo Bailey is that I was looking for someone who would not immediately resort to shears to deal with some matting (admittedly, we had let Bailey go and she was very matted). I know that taking her to our prior groomer would result in her coming home shivering and looking like a short-haired chihuahua. Reading the reviews here led us to CleanDog. In short, John did not disappoint. He is so kind and helpful and went the extra mile (and then another extra mile and then another after that). As others have experienced, we could not believe how wonderful she looked. In fact, it was the best she has ever looked, hands down. John patiently brushed her out, gave her a much needed bath, and then working his own unique magic, brought out the scissors and turned her into a show dog. I can't imagine taking her for grooming anywhere else in Chicago.

Petco - petstore - Updated May 2026

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