Very sad to see so many mice in a tiny glass tank. Overcrowded. Not a way for any living thing to have to survive. Also many birds in a metal cage with very little room for movement and stimulation. There should be laws against the way animals are treated in a pet store. Gonna buy all my supples on Chewey so I dont have to look at this anymore . read more

When you first walk in it's dark and silent, you have to walk around to find someone to help you and they weren't busy so not sure why no one was available until we were ready to leave then someone appeared. The vibe is empty and quiet. read more

Absolutely poor uneducated customer service. How could you possibly say that Amazon is not a competitor. How ridiculous Amazon is a competitor for everyone. You are a pet store and you're selling an item for three times as much as Amazon is what's wrong here? Too bad I didn't get the manager's name because before I have gone there, I have been honored the pricing of Amazon. Thoroughly disgusted and disappointed and at any rate got the order taken care of on Amazon and it will arrive within 24 hours never going there again, what a joke and a rip off. You know what I think the problem here was you saw exactly what I was wearing and what I was driving and that was the factor in me paying full price wrong that's not what you do. If I could give less than one star I would, but in order to get this posted I need to put a star that one star is for nothing star for ignorance. read more

Went here after eating dinner at the restaurant nearby to buy food for my dog and cats. At the checkout, the staff was very rude and unorganized. The other employee next to her was on her phone and nonchalantly sipping on an iced coffee instead of taking customers from the long checkout line. When we were leaving, we mistakenly grabbed a few extra cans of dog food that were already there because they were placed right next to the ones we just paid for. The employee checking us out rudely and harshly stopped us, asking for the receipt to verify what items we had purchased. She didn't offer us a bag so we were awkwardly carrying tins of dog food, cat litter, and many other supplies in our arms. We were flustered and embarrassed. Obviously we didn't intend to take extra food but it was confusing because of the employee's disorganization. I do not recommend this petco to any pet owners. Like other reviews said "the help is no help." We found everything on our own, browsing on our own, no employees offered help. You might as well do an Amazon go situation and put a self checkout so as to save money on employee salaries since they are providing any value. read more

To be honest this place is about average.. I see a lot of polar opposite reviews (I.e., 1 or 5 stars). The staff is a mixed bag: there are some very helpful workers who have great opinions on products and accept donations for local shelters. There's also subpar workers who are likely just there to collect a paycheck. It's really luck of the draw. I will say that this store is severely lacking in cat products (that's my pet of choice), and this is the same across the board for petco's. If you have a cat it's probably best to shop online (i.e., Petco or chewy) and save the gas. I can't comment on grooming or vet as we don't use these services. read more

Great customer service. Kirsten was very knowledgeable and patient with me and I'm glad that I come to this Petco.

I just tried their curbside pickup. It was an odd experience. Of course, I paid online. I drove to the store and went to the pickup area. An employee looked over as if I was standing in the wrong place. I looked up at the sign that marked the pickup area and said I was there to pick up an order. After having some trouble, the employee found the stroe'stablet and walked over and shouted "what are he last 4 digits of your order number??" I shouted the numbers back. She asked my name in a similar loud and abrupt manner. I will not use this service again. Maybe that is the point of the behavior - to discourage ordering for pickup. read more

Been to several different Petcos in Nassau, Queens NY, and some out of states ones. Got to say this is got to be the best one. The manager is so nice and will try to solve the problem for you (I had a problem with my Vital Care acct that she personally fixed and will no longer be an issue). The store is always stocked with my dog's favorite treats (the sandwich cookies). And I've got to say the groomer Lorena D. is now my favorite groomer in the area. You can tell when you first drop off the dog, where she is very calm, patient, and gentle with him. When he's done, my dog wasn't even that stressed when I picked him up, like some other places I took him to get grooming done. This one is a little out of the way for me, but if they are the best one, it's worth the trip!! read more

My puppy Ellie usually gets groomed here by Sasha, who is wonderful, but they weren't taking online appointments and they had scheduled her instead with someone named Denise for 2/28/21. She never showed up with no call so Sasha helped me reschedule for as soon as possible with someone named Miareggia J (who goes by "Reggie") and she completely messed up the cut. My puppy's fur was not matted and she claimed it was because she messed up and shaved her down to the SKIN. Her chest (which is very soft fur) is completely bare, she shaved HALF of her tail, and cut her face unevenly. Even if the fur was matted (which it was not) she shaved her body unevenly and when I called the store to complain, she had a nasty attitude. My boyfriend picked her up bc I was at work and she knew she messed up bc she offered him a 20% discount and gave him two dog treats to take home. Had I been the one to pick her up, I wouldn't have paid for this. "Reggie" asked if I'd like to speak to the manager and I said yes and she sent me to the store's voicemail. Please tell me if this cut is worth $70 after a 20% discount. read more

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Literally stood here for 30 min waiting for help with the fish. The lady was helping someone else (who cut in front of me btw) but seriously not even a "hi, I'll get to you" or even acknowledgement of me being there. I'll take my business to a local aquarium. read more

Shitty petco, got every documents ready, but still declined the dog because of its age ... and then I gave dog daily check up report , vaccine shot and everything and they don't know how to read it or accept it. Pretty awful place to be . Highly not recommended. I repeat really upsetting came all the way here then they declined me due to age and because they can't read a dog report.... Vaccine formed provided. Everything was good in any grooming but this one is just a pain. Recommend not to go. I recommend this store to change management for sure. Helena is the problem stylist... again recommended not to pick Helena as your stylist I repeat ... if you got any more questions give me a call at 646-756-0780. read more

Came all the way here from Brooklyn because they're the only store in 50 miles that had an item I needed. Online hours state the store opens at 10; they don't open until 10:30. There were several people with 10 am grooming appointments that missed their appointments as well. They really need to get it together and change the time on the website and google/Yelp. read more

This place is huge! Filled wall to wall with all things animal. They have food, treats and toys for every animal group. They also sell fish, reptiles, amphibians and ferrets!! I like that they have a large natural food section and with their reward card there's always good sales. The store was recently renovated and they made it easy to navigate. They also offer grooming as well as adoption days. Best of all they let you bring your pet in so they can shop for what they want. Just make sure you have them do their business before you go in. read more

Petco - All natural dog food section. - Pet Training Near Me - Carle Place, New York

Worse experience will never take my dog there again. My 7 month old mini goldendoodle named Biscuit was scheduled for a grooming. Never has he had an issue with anyone. Even at the Petco store 2 customers and an employee interacted with him. Played with and petted Biscuit, he was fine. The person who checks in the dogs asked us to walk away while examining him, he comes back and tells us he can't take Biscuit because he petted his paws and he growled, literally stated to me and my 2 sons and this is a direct quote , "it might be me that Biscuit doesn't like, he might do fine with the actual groomers, but I don't feel comfortable with him going in there" his co-worker was literally playing with Biscuit and even came back and gave him a treat, like i said 2 other customers played and petted Biscuit no problem.... I only went there because my other groomer was booked for a week, when leaving one of the customers, an old lady who just played with him was shocked that they denied Biscuit grooming...my appointment was for 2:15pm, April 5 2024. Everything i stated I'm sure is on one of the several surveillance systems the store has just in case anyone wants to challenge my review. I will never go there again for grooming and I'm considering finding another store tobuy my food from, its Long Island NY we have pet stores and groomers all around... Petco just lost a loyal customer. read more

This was my second time giving this place a chance after my last experience. I tried to make an appointment online but was unable to. I called 2x over two weeks ago to make an appointment. I left two messages with all of my information and NO ONE called me back for an appointment for dog grooming. I've decided to go to Spaw Pet Salon in Westbury. Hopefully, ill be happy with them. Im done with Petco and their horrible service. read more

It's Okay, I'm a new pet owner so, still trying to find a go-to place for my puppy needs. Went here today to get, food, a food container and a pooper scooper, when I realized that the 3 pice food container was missing the food scooper. Told the cashier when I was paying that it had a missing item, and OMG she turned her back at me and started checking out other people - until she finally decided it was a good idea to call for back up and send a girl to help me - had to wait for at least 10 minutes - while she is just going about her business not telling me a thing. When the other girl finally arrived Super nice girl - I told her what was going on - she went to look for the scooper and could not find it. So she gave me a $5 coupon- that's fine with me! read more

I don't shop at Petco much as the closest one to me is in a high traffic area but I went in the other day and was surpassingly greeted as I came in which was nice. I was looking for a particular item and having difficulty finding it and a worker was walking by with a packed cart and saw I was clearly puzzled and stopped to ask if I needed help and she was able to point me in the right direction. Sadly, that's uncommon these days. I would have totally expected her to keep on moving since she had a tall, very packed cart of work to do. I am very pleased with my shopping experience at this petco. read more

We've used Carle Place Petco before for grooming (Melanie) and it was great. Our bernedoodle was getting shaggy so we took him into get trimmed. We were helped by Halane when we arrived this morning. She was specifically told do NOT cut the hair on top of his head at all. She explicitly told us for cut lengths on his body there was only two options 3/4" and an even shorter option. My partner, was confused as to why but said okay to the 3/4". Our poor dog looks absolutely horrendous now. The cut is uneven all over the place. He has parts of his muzzle that are completely chopped. The right side has a random tuft so he appears to have half a Fu Man Chu mustache. His hears have been completely butchered as well. Half of his tail is shaved and the other half is chopped at random it seems. His eyebrows are completely uneven, I did a better job with seeing scissors a few months ago. Rather than doing what we asked, Halane chose to do what she wanted and our poor dogs hair was butchered for the fine fee of $110. This job was awful and I could've done a better job with the clippers I have at home. Halane chose to lie to the manager, Alan, saying that my partner said he looked beautiful when she picked him up. That was simply false as my partner was in shock as to what had been done to him and didn't have a word to say. The only saving grace to this story is that the manager, Alan, was extremely understanding and polite. We were given a full refund and he let us know in the future to ask for Melanie for any of our grooming needs. read more

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I went to PETCO Westbury place to buy a couple of fishes but this Valerie P. instead of helping us she's preventing us from buying it. She keeps on asking us questions on "how big is our aquarium, what fishes do we have on it, On your new aquarium, is it on and running?". So whenever we respond to her questions, she'll be like you "can only buy one for that size of aquarium. Oh you have to set up your aquarium first and have it running before buying a fish" and I'm like, First of, I'm paying for the fishes. This rude VALERIE was preventing us from buying one. When I asked for her name, she sarcastically told "My name is Valerie and I'm the team leader"... so what? Moron! read more

Received a notice that pro plan cat food will no longer be sold. Since they had a sale on top of the Petco discount figure I stock up., before I begin his transition into another brand. Particularly noticed today was not only inventory but delivery day as well. So it was extremely quite then normal., but I was able too locate everything with ease. read more

Petco - Pet Training Near Me - Carle Place, New York

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This is the second time I've taken our overly excitable puppy to this Petco for grooming. Lorena D. has a calming influence with him, is informative and one of the best groomers we have used. Highly recommend using them. read more

This place is horrible! They want you to notify them 24hrs in advance if you have to cancel but they canceled my appointment literally 5 mins before I arrived. Next appointment wasn't available until 2 weeks later. There's an older woman with black hair there with a nasty attitude. No professionalism at all. I tried to be nice and give them a second chance because the first experience was horrible. I figured the groomer was new and etc, but this time they put the nail in the coffin. DON'T BRING YOUR PET HERE, I REPEAT DON'T BRING YOUR PET HERE! They don't even deserve the 1 star rating! read more

My son and I went to this Petco to buy a fish. We met Jon (aquatic specialist), who was extremely helpful and knowledgeable. Jon went above and beyond to help us pick out the right fish as well as accessories. Jon also gave us a tutorial, and I was happy leaving with lots of information. I have never had customer service this awesome! Jon deserves a colossal raise. read more

I did an online order but got to the door just as they closed but the manager was really nice and let me come in quick to grab my order. Great store and awesome staff! read more

Great customer service every time we're in the store. The staff are attentive and nice. I've bought several of my ferrets here. We buy pet food and supplies at least twice a week from the Carle Place store. Dylan H. is one of the best dog trainers that we have ever met. The puppies absolutely LOVE him. My only gripe is that we had a bad experience when we tried the dog grooming department. read more

Went to get a 29 gallon fish tank with their $1/gallon sale, they taxed me on the pre sale amount, which is ridiculous because I'm paying the sale price of $29, why am I being taxed for a $60 product?! Check your receipts, ladies & gents! read more

Level of music way to loud. Annoyingly so. Asked manager to reduce, but only reduced slightly. Still too loud. Won't be shopping here in the future. Will find another quieter pet store to shop in. Otherwise nicely kept clean store. read more

Petco is a cute, complete, pet store that has good prices on pretty much any pet-related items you may be looking for. They sell reptiles, small rodents (hamsters, gerbils, mice), birds and fish. They have a huge variety of dog and cat foods as well as dog bones and treats. If you're looking for serious hobbyist-exclusive stuff for any one particular type of animal, Petco is probably not the place to go. read more

I like shopping at petco, I have a 3 year old yorkie who I get treats for about once a month from this location in carle place on old country road. However, there "customer service" needs a make over ASAP. I've never once been asked if i need help with anything, If I found everything ok, if I have my pals card,etc. it's kind of sad shopping at a place that caters for your fur babies but have staff that don't seem to care about customers or animals. My opinion. Sara, who seems to ALWAYS be at the registers when I happen to visit the shop, she is a sad, unkind, maybe a little prodigious type of person. Few times, on different visits, I've asked her about certain items and she's not helpful at all. I've always gotten " u can get it online" or "I don't no" If you don't know, maybe you should find out? Ask someone else? Or just don't work there anymore. She's not a friendly person at all! She white, reddish hair, about 5'3, bit on the chubby side. Stay away !! She's so rude. That alone makes customer NOT come back, and maybe why this location has such poor reviews. Open your eyes petco management team! You need customer service care at your store .... Not just people who "need" a pay check read more

My dog mello came home looking so wonderful and smelling so good.I am extremely satisfied with the work and the price was reasonable this was mello's first time and it sure wont be her last.great job paisely@petco read more

My dog Nico's experience at Carl Place Petco for grooming went very well! The groomer Julia did an excellent job giving my dog a nice haircut! I recommend her highly! She also is very friendly and attentive to her doggie clients lol read more

Nice selection, for all your pets. Staff overall is pretty knowledgeable and friendly. They make themselves available to help customers. Staff want to be @ work; which is a change from most other places that I have frequented now a days. read more

Standard PetCo nothing exceptional. They have a better selection of toys for dogs than the PetCo by my house. Never a problem finding parking unless its the holiday season since Toys R Us is right next door. Getting rung up always seems to take longer than it should but it seems to feel that way at all PetCo stores. Check the PetCo website for things like vet clinics, adoption events and pet photo events that they have at the stores sometimes. read more

DO NOT TAKE YOUR DOG HERE FOR GROOMING!!! The woman susan had cut my dogs hair about 4 times and the last time i brought her there she didnt want to go to her. Susan put her on a leash and decided she was gonna drag my 8 pound yorkie across the floor instead of just picking her up!! Find a dog groomer that is not in a chain! read more

**DONT GO TO THIS PETCO GROOMER** Unfortunately I have to give it at least one star. I'd like to give it negative 5 starts please. I dropped my shih tzu off for grooming for the second time. The first time it went well the second time was a horror story. To make a long story short I witness my dog being mishandled through the glass It was the most horrifying thing to see. My dog is very well behaved his old groomer had moved away so I was nervous to find a new one. Apparently the women melissa that cut his hair didn't know what she was doing he had already been there 3 hours and still wasn't finished even after they called me to come pick him up. I saw from a distance she was grabbing and pulling him very rough which I don't even do to him. I immediately ran over to stop her. Nothing was done except they gave me a refund and told me after looking at the video I was right and he was abused. Probably for the 3 hour prior to when I saw as well. The lady is lucky I didnt threaten or hurt her for not only hurting my dog but making me witness it is a horror. He was shaking full of hair and chopped up all over the place . I called petco corporate office they did NOTHING. Please avoid this place if you love your dog read more

Brought my new baby into the Grooming section. I got him the works (cut, teeth brushed, shampooed, dried, etc.) I think I could've gotten a better cut etc. from a local mom and pop shop for a whole lot cheaper than $76.00! The ladies were nice but seriously...$76! read more

my dog really looked good after the grooming at Petco Carle Place. The price was not a bargin but the staff were nice courteous and very good to my dog. I like the visiblitiy and the fact that the dogs are in an open area for grooming. Jennifer was very professional and my dog really did seem to like her. read more

Same old same old, it is really a self serve store, the help is no help. But it's a Petco, many out of stock items read more

Petco in Carle Place, NY has a great grooming salon. My dog has separation anxiety and the Groomer calmed him down almost immediately. He looks funny with a summer cut but much more comfortable. Ask for groomer Susan Delia. She was wonderful read more

I love Petco but they deserve just two stars for this store. At 11 am the line was huge and had one cashier working.