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    Petco

    2.5 (16 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

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    Sign that clearly outlines services in which the groomer and two managers would not honor.

    WORST CUSTOMER SERVICE by "the groomer" (no name tag) and the two managers ("we both are"), Gina and Eric. When I asked to speak to the managers, they mumbled that they "both were"; so I lack confidence that this is true. We came in for a walk-in grooming appointment - which is advertised specially for this location on their website AND ON A SIGN AT THERE ACTUAL GROOMING AREA - see sign in picture. The groomer (who's mask was under her nose and mouth both with and without customers) rudely came out and said she "wasn't taking walk-ins because she was the only groomer". When we asked why, as it was so clearly advertised EVERYWHERE, she rudely kept saying "she made the decision because she was the groomer". When pointed to the managers; they were equally as unprofessional and unhelpful - basically saying they were too afraid to instruct the groomer to fulfill Petco's advertised polices. They were both dressed like they rolled out of bed; with masks half covering their mouth and nose. They offered no apologies and when asked why they didn't at least take down the sign and edit the online ads, they had no response - like this idea was so far fetched, long-distant notion. I asked if National petco was aware they weren't honoring walk-ins, and Eric the manager said "all the complaints come back to me anyway." In summary, even if I had an appointment I wouldn't use this Petco because clearly they had no ability to follow policy or protocol.

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    1 year ago

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    Photo of Petco C.

    Petco C.

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    Photo of Mark M.
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    10 months ago

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    Petco C.

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    8 months ago

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    Petco C.

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    2 years ago

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    3 years ago

    Jessika is the best groomer around. She takes good care of our crazy dog.

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    3 years ago

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    6 years ago

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    Diane

    Helpful 1
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    3 years ago

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    4 years ago

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    9 years ago

    Helpful 8
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    7 years ago

    Great layout to the store. Friendly, helpful employees. I was able to easily find what I needed and had all my questions answered!

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    Petco Support

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    5 years ago

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    7 years ago

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    Dexter V.

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    Photo of Dyl B.
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    8 years ago

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    7 years ago

    Heather is great with my baby Ethan. He likes her and i am happy that we have her.

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    Petco Support

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    9 years ago

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    Ask the Community - Petco

    The Balanced K-9

    The Balanced K-9

    (12 reviews)

    I left a 3yo registered English Lab, for 2 weeks at $2,500. I wanted higher level training than…read morewhat she had already been through and specifically requested not to do the basic course. Nick Morrow said he had things for her to do that were not the basic course. After 1 week, they are supposed to provide a video and they did not do that. I was supposed to be getting communication through a messenger app, but that didn't happen until the day before pickup, when they also finally provided a video. When I came to pick her up, she had a bloody puncture on the bridge of her nose, which, to me, looked like a dog bite, but Nick Morrow says it's a normal scratch the dogs get from nosing the kennel. The "scratch" has not healed after a month. Regarding the training, Nick had another person train my dog and they did the basic training, like I said not to do. My dog regressed in her training because she is highly anticipatory. The beginning training countered the higher-level training already taught. Bottom line, not only did my dog come back battered, but I had to retrain her from what they did. They don't follow specific requests and don't communicate as I would've wanted during the tenure. I wish I put her in a safe shelter, instead. Nick Morrow wouldn't return any money because he thinks he did a good job. Just don't go there.

    Our Bernese Mountain Dog has been part of the Balanced K-9 family for almost 4 years. He started…read morewith Chuck and Luciana when he was 4 years old (he is now 8), and the reason we drove him from Boston to Connecticut was because the training program and people were so highly recommended to us. We were immediately happy with the results, the love, and the attention our dog got from being with them. From the moment we walked through the doors, the team made us feel welcome and at ease. Our dog spent an initial training program with Luciana and her team, and since then, he visits every few months for a refresh or a holiday stay. They have given us sound advice on everything having to do with our dog! The trainers are incredibly knowledgeable and patient, tailoring the sessions to meet our dog's specific needs. The facility is clean, well-organized, and designed with dogs' safety and comfort in mind. They also have great customer service--always prompt to answer questions and flexible with scheduling. I highly recommend Balanced K-9 to anyone looking for professional, effective, and compassionate dog training and caring.

    The Bark Stops Here

    The Bark Stops Here

    (1 review)

    I loved working with Jody and my dog from minute one. After that, I was completely annoyed to see…read morehow well she managed my Bullmastiff. :) It was if they had been working together for years. Jody gave me great advice, worked with me and my dog and is a wealth of knowledge on all things animals. Jody also has such great warmth, spirit and personality that she is so easy to work with. She was also very honest and practical, not judgemental, just really wants to help and her love for dogs radiates in her work.

    From the owner: I am a Dog Trainer Behaviorist specializing in problem solving and the rehabilitation of rescued…read moredogs. As owner/operator of The Bark Stops Here, I offer House Calls, Phone Consultations and small Group Class at the Southport Veterinary Center in Fairfield, CT. Review Sheets are emailed after each session to facilitate your following through on your own. What sets my work apart, I'm told, is that I empathize with dogs and people equally, enabling me to help each better understand the other and craft compromises that endure. Clients commonly call me "intuitive" or a dog "psychic." Though I don't promote myself as such for fear of sounding too "woo woo," my hunches, backed by science and experience, usually prove true. Whether yours is a shiny new puppy or a weathered elder who's been around the block, my new book, "Imp, The ImPerfect Pup: Lessons On Being Good Enough,"is designed to make your home Imp's last.

    Petco - petstore - Updated May 2026

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