Appalling service. I had the misfortune of encountering an incredibly rude, aggressive and incompetent staff member who over charged me but instead of admitting her mistake, she aggressively defended her incompetence. Eventually, with the help of another staff member the issue was resolved but she refunded the incorrect amount and then re-charged me the correct amount so I walked out $102.00 out of pocket (for approx 7 working days - until the bank refunds the money). I certainly will not not be returning, instead I will be giving my business to the Petbarn around the corner on Lawrence Street Alexandria where the service is always impeccable. read more