I've been going to this Petbarn for years, since they opened in fact. Each time that I dealt with them I was told that I didn't have to worry about our picky cavoodle not liking the food that I purchased because they have a "return if they don't like it" returns policy. Today, for the first time, I tested the policy and found it to be completely incorrect.
I went into Pet Barn as per normal and picked out a bag of FurFresh Australian Whole Raw Salmon Bellies for our dog. This was at 11:00 am. I walked 2 blocks to my office, opened the bag and gave it to our dog who sneezed a few times and backed away from the treat. I wasn't worried, because of the return policy, so I picked it up and walked back down to exchange them for something else. I was told that I could not return treats, only food, unless the treats made my dog sick.
Few things to wonder about here....
1- Since when are treats not food?
2- How is a customer to know that treats are not food?
3- Why would they have a different policy for a large bag of food as opposed to a small bag of food?
4- What is the distinction between food and a $20 bag of Salmon Bellies really?
5- I had the food for 15 minutes total and none was missing as my dog literally backed away from the salmon
When the girl at the register told me this interpretation of their policy, I was stunned, so she went back to check with the manager.
The manager confirmed that there would be no refund for the bag of fish that I mistakenly thought was food.
I left the shop, and the bag of Salmon Bellies, behind me today. So if your dog likes them, please, go to the shop and claim them for yourself! My treat.
Meantime, Pet Barn has lost a loyal customer over $20 worth of food that could have been fed to visiting doggies. As a business owner, seems like a serious false economy to me. After all, it's not like there are not other pet stores around. PetO is 10 minutes away from here, is cheaper and has a much larger selection.
Problem solved read more
