I have been taking my dog who was always been tall and has always been 45 pounds, and took her…read morethere today for a bath and groom and they said I had to pay more ($25 more) because she's taller now (she has always been the same size since I've taken her there). So ended up paying $145 BASE for her haircut, and expected me to pay tip on top of that. I've always taken her there, and lied about why they were charging more.

I took my puppy to Bubbles and Bows and after I dropped him off they called me and said they could…read moreonly do a puppy groom. His fur was already super long and I asked if they could fully groom him and they said no. When I picked him up he was in the office with huge dogs (he is 7 pounds and small) and he was in the corner scared to death. Then I called back 3 weeks later asking if they could please give him a full groom, and they said yes. I dropped him off at 10am, and asked if he could please not be kept with a bunch of big dogs and they just said "oh they're nice". Then they called me at 2pm (4 HOURS later) to tell me he had mats and they would need to shave him. I am fully aware that he had a small mat on his leg and a small one under his neck so I asked if they could just shave those areas, and they said no. I didn't want my puppy completely shaved so they said I could pick him up and brush them out myself. So not only did they not fully groom him the first time I brought him, they had him today for 4 hours and hadn't even started on him, lied about his mats, and suggested I just brush him myself and bring him back. I will never come here again. I also heard a groomer yelling at a dog that was whining "STOP IT!!!! IM NOT EVEN TOUCHING YOU" (in a super mean tone) Which I thought was highly inappropriate. And they never actually answer the phone. (I also echo the other review here - they let dogs pee and poop in the areas they keep them in and they walk all around in it)

Amanda! My dog, Archie has fallen in love with his groomer! He's excited to visit every single…read moretime. But first he must smother her in kisses! I've tried other groomers and he doesn't play nice. He always comes back with a Westie cut and trimmed toenails. It's difficult to get an appointment with Amanda so, I usually book grooming sessions in advance.

I normally take my dog here to get her groomed and the service is always good. I even tip. But…read moreyesterday I dropped my dog off to get groomed and I didn't have a good experience I called to find out what time my dog would be ready and the lady that answered the phone stated that she would be ready at 4pm just for me to call right back and the groomer said that my dog would be ready in 10 minutes. When I arrived to pick my dog up the groomer was outside in the parking lot so a man had to give me my dog he also stated to me that the groomer said I could no longer bring my dog here because I had a attitude. In which I did not. Now I was upset but I didn't have an attitude. The groomer Amanda is the one who made the statement about me not being able to bring my dog back after I already paid and tipped her. So yes I wanted my tip back because if I'm paying for a service I expect great customer. Also when I dropped my dog off she showed me the chart of the different cuts and I picked the one I wanted I also stated that I wanted my dogs ears clipped the same length as her face she didn't do that either. I spend so much money here and I always bring my dog here for her grooming needs. But after yesterday will not be returning.

If you're looking for exceptional pet grooming, look no further than this place!…read moreOur fam has been taking Harvey, our GoldenDoodle here for years! Cassie & Sam go the extra mile to provide the TLC our FurFam deserves. Call & make an appointment, they stay busy for a reason.

My poodle always looks amazing! He doesn't mind getting a bath and haircut because he loves to see…read moreSam. I've been a customer for years.

A great place for your pup! I took my German Shepherd there for 3 days while my husband and I went…read moreout of town and couldn't be happier with the experience. Karen and her husband are really kind people and they have a great system going on. I also received lots of updates and pictures so I was less worried about my fur baby and able to relax and have a great little get away.

Fantastic experience!! Reasonably priced, thorough job, respectful of what the dog needs and…read morewants... Very impressed!! We will definitely be using them again!!

Terrible customer service skills. Very rude and would not come back at all. My dogs nails looked…read moregood though.

There is significant turnover in so-called groomers. Always a different groomer. It appears to be…read moreall about numbers. They are going to do it as quick as possible and could care less about what cut you want for your dog. Will not be back. Beware

Groomers do not honor customers request for how the grooming should be completed. Upon pickup of…read morethe pet they act like they fid nothing wrong.

This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.

Our two clumber spaniels have been groomed here a few times, and every time we are impressed. A…read morefull groom (wash, dry, nails trimmed, ears cleaned, glands expressed) is about $60-$70. The employees are kind and very responsive when making appointments. Dogs must be all caught up on shots, which is a great safety precaution. Highly recommend this place.

From the owner: Palmetto Pups Groom and Play is different from other doggy daycares in York County for several…read morereasons. Owners Brent and Jennifer Childers are active members of the Rock Hill community and are dog lovers themselves. They'll make sure your pet receives the very best care at our facility. Our dog daycare and dog grooming services are provided in a cage-free, luxurious setting to help your pets relax and rejuvenate. We hire only friendly, dog-loving employees, including experienced groomers, to watch over your pets.

I wrote my first review of Waggin Tails over 7 years ago, they are still first rate! We now have 3…read moreGolden Retrievers. They get groomed here regularly, go for "play days" and are boarded whenever we go to the beach. My pups love going here. They have never made any effort to stay in the car or resist going in. Two of my boys are sort of timid, and if there was any neglect they would not go in. This has never happened, they love going here. Just like children, dogs are all different, but I trust the groomers and owner to tell me if anything is amiss.

They treated our pet like he was there own, feel confident he is getting the very best care when he…read moreis with them.