If you are looking for a vet who will show compassion not only throughout your pet's life but also…read moreduring one of the hardest days you'll ever face, I encourage you to carefully consider your options. Based on our experience, I would recommend considering VCA BRIGHTON ANIMAL HOSPITAL before here. This review is not simply about the heartbreaking loss of our dog. It is about how this vet treated our family during one of the most difficult moments we have ever experienced. Our dog was a patient here for years. We adopted him as a senior dog, knowing his medical needs would likely increase with age. Throughout that time, we invested thousands of dollars to ensure he had the best quality of life possible, only because we understood that was the only option. During the final months of his life, we were at this clinic monthly, if not more often. Everyone knew our dog. As his condition declined, getting him into a vehicle became extremely difficult. We made the painful decision to provide him with a peaceful, in-home euthanasia through a hospice service. We elected to have his cremated remains delivered to Towne & Country for pickup because the hospice provider routinely works with this clinic. When we called Towne & Country to ask if his ashes had arrived, we were told they had not and that we would be contacted when they did. After following up directly with the crematory, we were shocked to learn that Towne & Country had REJECTED delivery. The crematory informed us that when they contacted the clinic to clarify, they were given a "hard no." Unable to understand why this would happen, I drove to the vet in person. I was told that because our dog had not been euthanized by Towne & Country, they would not accept delivery of his ashes, even though he had been an established patient there for years and had received extensive treatment from this practice throughout the final chapter of his life. At a time when compassion should matter most, this response was devastating. We were already grieving the loss of our beloved dog, and instead of being met with empathy, we were left scrambling to figure out how we were going to bring him home one last time. To make matters worse, while I was visibly upset trying to understand the situation, a member of the front desk staff laughed at my reaction. This experience also reflected a broader pattern that we experienced during our dog's care there. When we sought a second opinion, Towne & Country was unwilling to send his medical records to another veterinary practice. Every pet owner deserves the ability to seek another professional opinion without added obstacles. I understand that every veterinary practice has policies. However, policies should never come at the expense of compassion, communication, or basic empathy, especially for long-standing clients experiencing profound loss. A simple conversation or willingness to help us navigate the situation would have made all the difference. This experience permanently changed how I view this practice. Losing a pet is painful enough. No family should have to endure additional heartbreak simply trying to bring their beloved companion home one last time. I rarely write negative reviews because I know every business can have an off day. Unfortunately, this was not a minor inconvenience, it was one of the most important moments of our lives, and Towne & Country failed us when compassion mattered most. VCA Brighton Animal Hospital was amazing. We wish we would've had his ashes brought there.

If your pet is in serious need of care, do not come here. You'll spend a lot of money just to end…read moreup having to put your pet down, and you'll have to pay for that too. I brought my cat here immediately after showing signs of discomfort. The initial diagnosis was related to my cats bladder and essentially kidney stones. I was advised the best treatment is to go into surgery immediately to drain the bladder, clean the urethra as well as shorten the urethra to prevent future complications. When going over the success rates of these types of procedures I was informed by the tech that in the eight years of working there, they'd never lost an animal during this procedure. She must've meant while performing surgery, because the next day on the check up, I was told my cat is experiencing kidney failure and there's no real solution to this except ending my cats discomfort. I understand these things happen but after taking a few days to process this, how this was handled by the staff there was just awful. During the initial diagnosis and discussion, I made sure I was to understand that the $2759.30 I would be spending would cover the entirety of the surgery and follow up visits. I was ensured that amount covers everything in regards to this visit and the follow up. Upon returning to pick up my cat later that evening after his hospitalization, another tech gave me a paper with an estimation of $542.89 for the follow up visit to be scheduled in two weeks. (I don't really have to worry about that anymore) Obviously, this was news to me but I don't really have an option if my cat was to live so I was willing to look past it due to my attachment to my lil guy. I was down to pay whatever. I was then told I would have another follow up the next morning just to ensure everything is fine. Surely this was included in the almost $3k I had spent earlier. It was not. I arrive back at the place of business the following day, and work with a vet I'm a bit more familiar with and we run the tests, and before going over all results, he did his due diligence and follows up with previous vet to go over options but he tells me that despite the previous vets optimism, he does not share the same sentiment as the procedure was effective, but the initial diagnosis was not 100% true to reality in a sense that they did not consider this all was a result of kidney failure. He advises me, best and most realistic route is to put my cat down or continue to run up the cost without a 100% guarantee he will survive and live comfortably. I decide it's best to just listen to him as he really doesn't seem confident we should keep pressing forward. We put my cat down and I'm handed an additional bill of $284.80 All expenses end up being $3054.10, it could have been $3302.19 should the cat have survived (I was only informed again of $2759.30 until AFTER the surgery) I was too depressed and a bit in shock to process the fact that I got swindled by this business. Despite liking to work with the second vet, as I've worked with them before with my dog, I really would never recommend anyone come here.

We have two dogs that we have been bringing to VCA for a few years now. They have kept up with…read moretheir changes in needs/medical conditions and have been thorough and kind. With any of our concerns that have responded with knowledge and care. While one of our pups loves to be the center of attention, the other is timid and shy outside of familiar surroundings. Our bold boy has been provided attention and affection, and our timid girl has been met on her level and examined with calm voices and care. We've seen a variety of docs. No complaints about any of the docs, but the timid pup has responded very well to Dr. Bruin.

Money hungry office that will take advantage of the ill-informed. They insisted they sedate and…read morekeep my dog for a more thorough exam (another $300) and made it seem necessary. It's not -- they just don't want to deal with a wiggly dog. It's easy money for them for people who are willing to pay it. I've had several simple exams turn into $500 invoices before I said no to the things they were trying to tack on. They may care about animals, but they care about money first and foremost. Find a better vet.

I have worked here so I saw a lot more than most. Dr Botsford is the absolute best. He cares so…read moremuch about the animals and clients. He is also excellent with the animals. I moved 45 minutes away, and still take my dog to him. I just can't say enough good things about this animal hospital.

I am so relieved to find Dr. Botsford and his staff for my many animals of all ages. I have lived…read morein this area for 40 years or more. It was difficult to find a veterinarian and office our family clicked with after our beloved vet retired. The reasons I trust Dr. Botsford and staff with my wonderful animals are #1. When my animals have an actual medical problem, Woodland fits them in. They are compassionate and quick. It's important to me that my animals are seen by the same vet that has their history when they need medical attention as is inevitable. Not only well visits and vaccinations. #2 Dr. Botsford and staff are gentle with my animals and my animals are not afraid after appointments. I have been to different vets in the interim between and I know my babies! They trust Dr. Botsford and staff. #3 Woodland and Dr. Botsford are unpretentious. My cat peed himself in the crate before an appointment. We tried to clean him up. Without hesitation Dr. Botsford picked up my cat and just took care of him! . We live on a farm and sometimes my animals may not be perfectly groomed. I feel no judgement, Only concern for the issue at hand. The office is very clean, but not fancy. The prices are reasonable and Dr. Botsford tells u options, recommending the most sensible. #4. I just opened up their Christmas card and it's SO CUTE! 6 dogs looking up at the camera at the same time, with a little kitten in the background. Dogs look smart and like they are loved . Background setting is behind the office desk. No costumes or poses. UNPRETENTIOUS! When we look for a Doctor to take care of our animal children, we don't need pictures with Santa or all that fluff! Our family needs a Doctor with old school values. A Doctor that really cares about animals. A Doctor who will see them when they're sick. I'm so grateful to have settled on Woodland Animal Hospital to care for our animals. I don't mind passing 10 other veterinarians on the way there! I'm very particular with the care of my animals. They can be rascals! Lord knows we need Dr. Botsford!

Our cat, Twine, was limping and seemed to have other sore spots. He's almost 15 years old. This…read morewas a first time visit and they got us in right away. We have 2 cats and dog. The cats are brothers and we know that they'll need more care as they get older, so we decided to give this place a try. The receptionist was super nice and the doctor was very knowledgable and suggested a helpful course of treatment. She didn't immediately try to scare us into spending $500 on a bunch of lab work. The visit cost us less than any veterinary office we've tried in Brighton or Howell. Our kitty is already walking better on his sore paw.

The Country Cat hospital is truly an amazing place. Going to the vet is never an easy process…read moreespecially for cats but this being an all cat facility makes it much less stressful for the owners and pets. The staff are all wonderful, attentive and caring. I have brought several cats here in the last decade and have received nothing but stellar care. I had an elderly cat with kidney failure who needed special food that I was able to purchase at the car hospital and bring him in for care. When it finally came time to have my final moments with the cat I grew up with they were kind, compassionate and understanding in a time that was so incredibly difficult. Not soon after the doctor who had cared for our kitty sent us a handwritten and personalized card giving their condolences. I really can't say enough good things about this business. Thank you for all you do!

My dog has been an established patient here since 2021. I called on May 6 because he was having…read moreblood when urinating. I was hopeful he could be seen that day. I was offered an appointment for May 18. I was told that was the earliest appointment available. Even after explaining the situation. I was not offered the following day or sooner than the 18th. I was able to take him to a new office on May 6. The new office was/is wonderful with JW. His diagnosis is bladder cancer. I want pet owners to know that my dogs medical situation was handled poorly and unsatisfactory. I spoke with the office manager about this and was displeased with her response. It seemed routine and somewhat automated. My dog will not step paw in this office ever again.

They have the heaviest entry doors possible without a single handicap push button. Just trying to…read moreget in, as a senior citizen with neck/shoulder problems, trying to open these heavy doors while handling your pet and belongings causes long term pain and suffering. There were two girls sitting at desks inside that did not offer to lift a finger and after finally being able to let myself and my pet in, the 1st girl jumped up and hurried off with her back to me saying, "I'll be right with you," while the other girl couldn't crack a smile and offered no greeting. Prices were very high and payment was collected with as little communication as possible. I won't be back.

Don't let your dog mingle with twenty other dogs when there's little to no supervision…read more (someone standing there doesn't count) Three times we boarded our 1 year old or less puppy and three times we had to take her to the vet. Rough play they say laughingly. Puppies messing with older dogs get hurt, ours has been limping for two months. X-rays require sedation and big vet bills. No more Camp Bow Wow.

Took excellent care of our baby for a very reasonable price in a very clean environment. I would've…read moreappreciated more personal interaction time for him, but it was $15 for 15 mins once a day. That was a bit pricey, imo, to play with a dog. They are all kind. The cameras didn't have access to all the play areas, especially outside. We did get to see our pup almost every day in the indoor play. They did send me one pic during the 15 day duration that my pup boarded. I would've appreciated more. My pup was very happy & obedient upon return.

Each team member in the office and over the phone are unmatched in the EXCEPTIONAL experience they…read moreprovided me and my 14yr old dog. You can tell they truly love animals and caring for them respectfully and compassionately is simply what they do. I could not be more thankful for their service.

Dr. Michelle Bradford and the entire team at Four Seasons Veterinary Services are absolutely the…read morebest. The environment is calming and relaxing for my little Yorkie. At other veterinary offices he has always been super nervous, shaking head-to-toe, but he is perfectly relaxed whenever we visit. Recently, he experienced a severe injury to his foot; severe enough that it was unclear if he'd be able to walk or run again. They got him in right away, and Dr. Bradford took amazing care of him! It's been a month since the accident, and he is pain free and seems to be on the path to full recovery. Because of COVID some of the wait times have been a little longer than usual, but I'm sure it is hard to estimate how much extra time is needed with all the added protocols. But the wait is definitely worth it, because they give every pet the time needed to provide the best care. I cannot say enough about how wonderful this clinic is!

WE recently used this company to put our dog down because she has a lot of anxiety and didnt want…read moreto take her to the vet. The website sold me as they all seemed compassionate and caring. That was NOT our experience. The Dr that was sent was not friendly or compassionate. We had two other issues that i won't detail. I am still devastated by this experience. I do not recommend this company. Patricia

Decided to spend the extra money to have a service like this performed at home, rather than a cold…read moreand informal vet office, as our sweet kitty was more than worth it. A compassionate team that is very helpful with the scheduling on the phone. Never rushed me through anything. Dr. Mitchell arrived within the scheduled time frame, and was absolutely wonderful. Explains every step of the procedure and allows questions. Our baby was at home, in her favorite place to be - our back yard - listening to the birds and enjoying the sunshine. Dr, Mitchell also allowed us to see the diabolical cancerous tumor, under baby's tongue, after the procedure. This solidified that we did what was right by kitty, and not allowing her to suffer any further. No cold tables and blank walls for your pet's final breath. Kitty went peacefully, at home, surrounded by her family. What a great service!

Denise is a savior! I called her up with a last minute request for over night sitter for our two…read moremini doxies and she was so kind and helpful and informative. Denise was professional on the phone and works fast on finding the right person in her company to help us out. Denise has an app that is easy to communicate with her and your pet care taker. You can schedule appointments and get updates. Again, professional. I felt secure that our pet sitter would not only take wonderful care of our fur babies but also respect our home. I will choose Doggie Latchkey for all small and large services.

we needed in-home service for a cat with cancer and a dog with pancreatitis. Jeni moved in for…read morethree days and provided around the clock care for our furry family members. She was always in contact and sent wonderful updates about their status and any questions we might have had during that time. we are extremely fortunate to have found Doggie Latchkey and Jeni!

Lap of Love is an amazing service. We just used their services for our 16 year old dog and I could…read morenot have asked for a better experience during such an emotional and heartbreaking time. The Doctor was so compassionate and came right to our home so that our sweet dog was able to enjoy her last moments at home with us. The doctor made us a paw print and allowed us to take our time with our pet. If you let us getting older I would recommend calling them and getting information so that when the time comes you are prepared and able to call them. If I could give them 10 stars I would.

From the initial phonecall to the veterinarian leaving with our cat, Max, Lap of Love staff were…read moregentle, patient, understanding and caring. Dr. Laura Porta was so kind and respectful to Max and us. This is the most difficult decision a pet guardian has to make but Lap of Love certainly made Max's trip over the Rainbow Bridge swift and peaceful.