Today is May 28th, just came from Pet Value located in Milton and I had an awful experience there. Here is what happened:
We have a Golden retriever and we decided to use the self service from Pet value to give our dog a bath.
It was 6:45, I had just got back from work, picked up my husband, son and dog to go to the store. We arrived there at 7:00 PM and there was only a short, blond lady, that I unfortunately couldn't get the name.
We told her her what we wanted and said that we already used the service in another pet value location ( Dupont and Dufferin in Toronto) where I had a wonderful experience.
The lady walked us there and we started the bath. Everything was fine and when we finished we started drying him, but the tub was too wet, so we moved him to the other tub, but in 5 minutes this lady came to us and said we were supposed to use only one because other customers could come, and she she was correct, right? What if other customer showed? So we moved him back to the tub we gave him the bath. It was taking too long so we started using both blowers as there was no other customer in the store, but guess what? It didn't take more than 5 minutes and she came back saying we couldn't use both blowers. I asked why because there was just us in the store and she said that the system could blow up! Really, blow up the system?! Come on, so you can't have 2 dogs drying at the same time that the system blows up? But I didn't question that, we just stopped using the other blower.
I had the blower and my husband was brushing the dog and the lady came again. She said we couldn't blow and brush at the same time because the dog was shedding. I immediately said that she has a lot of rules, that we didn't have that in the other store we went and she said that the reason we couldn't use the blower and brush the dog at the same time was because a customer could go to the store and could be allergic. What???????
We stopped using the brush and started only with the blower as we needed to have the dog dry.
After 10, 15 minutes the blower stopped working and within the minute the lady came out from the back of the store. Was it a coincidence? I don't believe so, so I paid and left since she wasn't much help... Now, the time is 8PM, my dog stinks again because he is still wet, and I am stressed out. read more