I have been taking my rescue dog to Thousand Islands Animal hospital for the past 12 years and…read morerecently had to put my dog to sleep. Over the years, Dr. Bender has saved my dog on multiple occasions and helped make sure he had the best life possible! Until recently, Dr. Bender has been the sole veterinarian there and works 6 days a week without a break. She is dedicated to what she does and does it well. My dog and I recently meant her new partner Dr. Kelsey and she is great as well! The entire time I have taken my dog there, Dr. Bender, Dr. Kelsey, and their AMAZING vet tech/support staff (shout out to Ashley, Lora, Hannah, Julie, Amber & Chelsea) have answered all my questions (trust me, there were many) and concerns and made sure my dog was seen whenever he needed to. I know he was not their only patient and it had to have been difficult to squeeze him in, but they never made me feel like I was wasting their time. And on one of the worst days of my life, when I had to say goodbye to my beloved pup, they went above and beyond and made sure it was a peaceful, comforting experience. I highly recommend this place!

I called to get an appointment for my dog who has an ear infection that I felt was bad enough to go…read moreto an "animal hospital." The woman who handled my call could literally care less even though I asked if they could see him and that it was an emergency she said "we will not make an appointment without all of his records" then went onto say we don't do emergencies... wow just wow... if the person you first talk to doesn't care my guess is neither does anyone else in this facility... avoid/stay clear of this one!!! I was forced to give them one star... they do not deserve it.

In over 13 years of caring for my dog, Dr. Mary goes above and beyond and truly cares about pets…read more Enough so that I'd bring my dog to her instead of vets in Syracuse, Reno Nevada, and everyplace in between those years took us. Can't express enough - simply the best for those of us who treat pets like family and want the best care possible for them.

This was one of my favorite shopping stops in Alex bay…read more I got a cute bracelet and a strawberry cream cheese muffin. The muffin was really yummy, moist and delicious. I was thinking about going back a second time before we left town to get a comfy blanket that was at our airbnb that was from good dog charles. I'm sad I never got around to it! Next time for sure!

This shop is divided into 2 areas. One is dog items, and clothing, etc. The side we bought from…read more(twice) was the right side where they sold yummy treats like truffles, chocolate muffins, candy, coffee, and a great price on bottled water compared to other stores (here 24 oz was $1.69, 16 oz $1.50). The young lady who waited on us was very sweet and wrapped up our treats very nicely. We bought treats, ate them, and returned to buy more because they were so good!

I am very impressed with doctor Robertson and the vet techs with Stella and with all the info on…read moreher condition great job

I brought my dogs here and was upsold on products I did not need (expensive toothbrushes and…read morepaste). Returned months later with a very ill dog and was advised it would take $2,000 to conduct tests. They were nice enough to sell me $350 worth of ineffective medication. My dog soon died and I informed them of this. I was surprised to receive an email from them the following day asking me to review their service. It informed me that my pet's health is their primary concern and concluded by saying something to the effect of "have a nice day and we look forward to seeing you and your pet soon". This appears to be a very cold, disorganized clinic.

My four year old cat has a very rare condition (EPI) and would not be alive today it if it weren't…read morefor the efforts of Dr. Edwards and the entire team. Dr. Edwards went above and beyond, consulting specialists, calling labs, and doing research to figure out what was wrong with our cat. We never received a bill for all this effort. She clearly laid out which tests were most urgent, which could wait, and recommended the most cost-effective tests to try to rule out possible diagnoses before moving on to the more expensive tests. When we finally received a diagnosis, she spent a lot of time working with a specialist in Toronto to come up with a treatment plan and researching special foods (kangaroo meat). Always available by email and phone, the team was quick to answer our questions, checked in with us frequently, and taught us to administer medications at home, even though it took a few visits for us to master the techniques. Now that we have left Kingston, we are struggling to find a new vet as competent and compassionate as Dr. Edwards. The team at Barriefield sets a very high bar.

Be forewarned. This is the most expensive and least competent grooming service I have ever…read moreexperienced. Miniature Schnauzer cost $79.10. If you leave your dog with them, write down every detail of how you want it groomed. I have never seen such a misinterpretation of instruction and when they were asked to make what corrections were necessary to give me remotely what I wanted, they again totally acted counter to my instructions. In current vernacular it would be termed a cluster f * * *.

I have been taking my dogs here since I moved to Kingston in 2010. They make time for urgent…read morevisits and often suggest simple solutions for minor things without pushing for every test. They provided pain meds for my darling dachshund as part of what was essentially hospice care at home. When I bought a neurotic hyper protective little mini dog during COVID, they offered up advice, shared articles and ensured they followed protocols with every visit. They are privately owned and seem to care more about their two/four legged clients and their staff than high profits.

The St. Lawrence Veterinary Services Clinic told us to go elsewhere many years ago, because they…read morewere afraid of our dog. Even when he had a muzzle on, the St. Lawrence Veterinary Services clinic was afraid of our dog. So we went elsewhere, and the other clinic was not afraid of our dog, didn't even place a muzzle on him.

My stunning most faithful loving beast of a doberman ran into a pole and tore his chest wide open…read more I raced out of the field to find help only to find all 5 vet offices closed. I went home and called the Kingston Regional Pet Hospital on Midland Ave open after hours and said bring him right in. After a 15 minute drive there they opened the door and took my boy right in and said they would call me. Two hours later they called me and said I could pick him up. When I arrived my groggy boy was ready to go home. Upon inspection his chest was sewn to perfection with about 2 dozen stiches, had a temporary fluid drain installed and left with a bag full of pain killers and anti-biotics and all at a price I didn't wince, squirm and argue about. One day later he is back to his wonderful self again but with very limited movement for the next month.. I am ETERNALLY GRATEFULL for the exceptional treatment by the staff toward myself and especially for the speedy professional emergency medical treatment my boy needed immediately. I DON'T KNOW WHAT I WOULD HAVE DONE WITHOUT THE KINGSTON REGIONAL PET HOSPITAL. We are SO LUCKY to have this pet hospital in our region. I cannot thank them enough for their service as my boy is everything to me. D Nourry

The Kingston Regional Pet Hospital is bad. It was a Saturday night. There was something wrong…read morewith our dog's foot. I phoned the Kingston Regional Pet Hospital right away. The Kingston Regional Pet Hospital told us to wait until Monday and to take our pet to our regular vet. We trusted the Kingston Regional Pet Hospital so we listened to them. We took our pet to a local clinic on Monday. But it turns out that our dog had an infection in her foot. Infections need to be treated right away or they grow and spread. Because the Kingston Regional Pet Hospital had told us to wait two more days before taking our dog to a vet, the infection had been given two more days to grow in our dog's body. The infection had eaten half of our dog's foot by the time she was seen on Monday by a local veterinarian. Our dog was in severe pain. Our dog is now dead. And all we had needed were some antibiotics.

My experience with Thousand Island Veterinary Services has been very pleasant all along. Dr. Monika…read moreand her team have been very professional and caring. I felt that I was always provided with the full spectrum of alternative treatments, and primarily focusing on what is best for my Samoyed. I never felt overcharged for any of their services. I am truly grateful.

Well, I was irate after this mornings visit for regular, annual bloodwork required for my 18 year…read moreold cats diabetic condition, as well as his rabies vaccination. The vet seemed confused as to why I was there. After doing a 'check up' on Lokicat, he asked if I wanted bloodwork done (I was thinking 'How can he not know that's what I'm here for'?). Yes, I need his bloodwork done as I'd received a call from the clinic saying that he required bloodwork prior to the clinic dispensing any more insulin. At the same time, they informed me that Lokicat was due for his rabies vaccine... 'great, lets do that at the same time'. I almost fell on the floor when I received the invoice for $347.83. Upon arriving home, I called the Thousand Islands Animal Hospital in Alexandria Bay, NY (equidistant from my location to Gananoque), and requested a quote for 'complete bloodwork, annual checkup, and rabies vaccination'.I was quoted $165 USD (about $220CDN with 33% exchange rate, or $127.83 less than my visit to Gananoque). I wrote the letter (see below), and returned to the clinic, hand delivered it to Dr. M. Brown, who essentially said 'sorry for the misunderstanding' (at my expense). How anybody can afford to pay 58% higher fees for an inferior service is baffling to me. I called Lokicats former vet in Alexandria Bay - she graciously offered to review Lokis bloodwork from Gan, and to give Loki his annual checkup at the same time my second cat is due for his checkup. I wrote the letter (attached), spoke to the vet, and posted this review because I believe that down the road this clinic will be asking 'Why is our business not growing?'. Poor service, extremely high pricing, and confusion over the reason for appointments is why. That said, the front office staff are always pleasant and very helpful. (While I was waiting to see Dr. Brown, I texted a few friends about the situation. Their response was universal: 'Thats why we take our dog/cat to Kingston/Alex Bay/Brockville'). Wish I had known that prior to subjecting Lokicat to undue stress).