This is one of the few places that carry the Prey brand of food for dogs and cats which is why my wife and I chose to come here. The first time we came here, the owner introduced herself, and my wife and her chatted for a while. In the conversation, my wife mentioned that the K9 with her was her service dog due to her PTSD related to her service in the Navy. The owner mentioned that they had a veteran's discount, and so my wife was stoked on that as an option. We have been coming here for a few months, and during that time, we have received the 5% discount up to today [04 March 2025]. We came to get our 2 bags of K9 food and our bag of cat food and was told by the man behind the counter that only active service members are going to receive the 5% discount. My wife nor I have heard of only active service members receiving a discount at any store. The man was kind in regards to not giving us the discount and stated that it was something which had been in effect for quite some time so he seemed as confused about our situation as we were. If it weren't for the fact that this place is one of the few places that sell the brand Prey for dog food we'd stop coming here because we get a veteran's discount everywhere else we have shopped for dog food. I am sad that a local place, which is part of a close community of Port Townsend, doesn't offer a discount to those who have served for our country in the military along with active members. So if you are expecting to receive a veteran's discount (or have in the past), then this is a headsup that the discount doesn't apply. They are pleasant enough here and have a great variety of food options for dogs and cats. If we hadn't received mixed messages regarding getting a veteran's discount, then I wouldn't have taken the time to write this review with a 2 star rating. If they decide to accommodate veteran's along with active members then I will be happy to give this place a 5 star rating. Thank you for your time in reading this review. *Revision Renee reached out to me today [05 March 2025] and discussed the situation that occurred yesterday at Pet Town. It was refreshing to have a professional, relaxed and transparent conversation with someone who was quick to rectify the situation as described up above which had occurred. She let me know that she had clarified with all of the staff that works here to make sure that the 5% discount applies to military members, both active and veterans alike and for senior citizens. My wife and I will continue to come here for our purchases of food that we get for our furry family. The service has always been welcoming and professional from the beginning. I have also chosen to leave my original review above so that those who read my review will be able to see that this establishment is willing to go the extra mile for those who come to shop here and that this store is a wonderful addition to the local community. Thank you Renee and crew for continuing to shine and add to the community of Port Townsend in a positive way. read more

Ross at Pet Town has been tremendously helpful. My dog is allergic to several ingredients found in most dog foods. After much searching, I couldn't find a food that he could tolerate. When I told Ross about his dietary restrictions, Ross went straight to a limited ingredient dog food that was perfect and met all his requirements. I'm very grateful for Pet Town and it's knowledgeable staff. read more

Perfection. I have to fill up 85 characters. So, Renee and Chris are wonderful salespeople.

What an awesome place!! You can have your furry friends groomed, or use their wash station and do it yourself. They supply everything that you need for a full service pet wash. The girls working were very friendly. Everything was clean and organized. We will be regulars here. read more

Pet Town - Big wash tubs that the dogs can walk up in to. - Pet Stores Near Me - Port Townsend, Washington

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I would like this store, but they do not provide carts for me to put in merchandize that I am wanting to buy. I can't carry bags of cat or dog food, while I stop and read labels on canned foods , or search for the dog treats I want . . . . . . and it's not practical to ask the person at the checkout to come and wander around with me, to carry my purchases! When I suggested that it would be nice to provide just two carts for customers--especially elderly shoppers--the owner scoffed that there was no room (I have been in much smaller stores that provide two carts, which is why I suggested it. He then rudely suggested that I bring my own cart next time!! So as a result I gave up and went to Sequim to the big pet store--with plenty of carts-- and spent the $230 I would have spent in Pet Town. Their attitude seems pretty short-sighted to me, to let that money get out the door because they can't be bothered to provide what customers need--and to be courteous. And at the Sequim pet store, I saw another Port Townsend customer who also drives there because of this attitude at the much more convenient Pet Town. I wonder how many other customers--with their dollars--don't go to Pet Town for the same reasons. read more

A bit expensive, but the price is worth the service. I saw another review that you can get the same stuff in Sequim for a couple bucks cheaper. True, but they can't help you fix your issues or answer all your pet questions like a pro. I've been going there for 4 months now and bought all the things they suggested to fix my fish tank that I rescued and I'm happy to say its finally thriving enough to buy some fish! Got some pretty guppies and they gave me a bunch of snail's for free to get rid of the rest of the algea issue. Love this place. I'm posting photos of how the back looks compared to the front that I cleaned with the magnetic thing they suggested. As you can see the front is spotless now! Plus I didn't loose the dojo eels that cane with the tank. Thanks Pet Town! read more

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Amazing service experience... I called 15 minutes before closing to verify the store was still open, and that they carried 'Nature's Miracle' or a similar type of enzyme based cleaner for cat urine. It was not a great cell phone connection, but the person on the other end confirmed that yes they would be open 15 more minutes and the did have that type of cleaner.... What FAR exceeded my expectations was that when I walked in the store 5 minutes before close, the employee had pulled all 8 or 9 types of related cleaner up to the front checkout so I didn't have to navigate the store. Made the experience SUPER easy for me... One of the best examples of customer service I have ever had at any store, pet-related or not. read more

Did not feel welcome when I entered. The clerk was not very helpful or friendly, like I was bothering them.

They did not have the courtesy to change their yelp listing to say they are closed on Sunday. I wasted a trip.

Maggie is great. She has s helpful and knowledgeable about the products. She went out of her way to show me lots of things my new dog might like and need. She told me about their food buying membership deal and was super friendly to my dog. Here's why I'm giving them only 3 stars. Yesterday, 6/11/18 I went in to get my dog some treats and a toy. Maggie was there and being awesome as always. There was another woman working there that I hadn't seen before. This other employee didn't acknowledge me, say hi or offer to help. She didn't acknowledge my dog. My dog and I have been together only about 2 1/2 weeks. She is only 1 year old. My dog saw another customer holding an adorable puppy and jomped up to say hi to it. My dog is very friendly and has a habit of jumping and saying hi to every dog she sees. The other employee walked by, looked at my dog smelling stuff and saying hi. The employee looked at me and said, "hi doggie. You don't get enough love. I can tell." Um...eff you assbag. She's only one and has been in a new place for less than 3 weeks. Give her a break! And while you're at it, give me one too. I'm trying my best. I have also been having a rough week so hearing that really stung. You don't know crap about customer service, dogs or being kind. Try being kind. You never know what someone is going through. If you go to Pet Town, and I hope you will, go when Maggie is working. She is awesome. Support local stores like Pet Town. read more

This place has a great selection of dog food, toys, and other holistic products for your fur babies. Not being from the area, I wanted to get my dog on a good food that didn't cause him gastric issues and they had what I was looking for. They are decently priced unlike like a lot of the corporate retailers in the other town. If you need pet items this is the place to go. The employees are very helpful and nice, too. read more

Skip This one! The service is horrible and the prices are to high.25$ for fish filters? these filters are 10 bucks at petco in Sequim. I try to support local business but I,d go broke at this place. read more

They usually have everything I need and, if they don't, they order it for me at no extra charge. I don't mind if a big bag of dog food is a bit more than, say, Sequim or Silverdale because 1). I'm shopping local, & 2). It would cost me that (or more) in gas, not to mention the 2 hours drive time to get it. They're always nice (sometimes funny, too) and very helpful and knowledgeable about the products they sell. I would also recommend them for the variety of products they carry -- especially for being a smaller store. read more

I am visiting from out of town and my dog had stopped eating his food. I stopped in Pet Town to see about buying some small trial size food for him to hopefully get him eating again. The staff was so helpful and gave me many different trial sized food packets for him to try and indeed he found one he liked and is eating again. I am going back tomorrow to buy food from this outstanding shop with their friendly ways. Thank you for your help! read more

I can't say enough good things about this store. They have a good selection of high quality foods at competitive prices, a good selection of toys including our favorite floppy disc at a better price than we get it at the big chain stores, and the staff is very friendly and helpful. Your furbabies are treated like royalty and there are plenty of treats to make them feel welcome. read more