We rescued our dog from a pretty poor shelter, and at first sight noticed that she was bleeding from having injured herself trying to get out of the kennel (something the shelter staff did not take a moment to notice). She still gets very upset when caged.
A typical groomer puts dogs in cages between stages of grooming, which is why we had not taken her to one for awhile. But when I asked the K-9 people about possibly doing her either at the start or end of a day when she could be done right through the process without being caged, they pleasantly agreed. They also sometimes ask a lesser price if they were unable to get her very dry when we pick her up, or got started late or whatever. We would not shortchange these people for such minor reasons. They clearly care for these dogs and treat customers honestly.
To the person who complained because they wouldn't take their type of dog, I would say that sometimes people make honest mistakes and may not be very good at making them right. That can be frustrating. But I'm guessing that a public message intended to turn people away from an honest place of business for one poorly handled error is not your proudest accomplishment. I too had to seek out a groomer who would handle the type of dog we have, and was happy to discover how accomodating K-9 Klips in Sequim can be. I hope others will ask the right questions and at least give them a try to decide for themselves. read more