We just moved to the area and needed a groomer. Our Gracie loved coming here and she was cut…read moreexactly the way I like it! Evie did a perfect job and was so kind and gentle with our Cavapoo who hates to be brushed.

Peanut and Gunner came out so nice. Not traumatized like what happened at the last groomers. Look…read morethat they are a stress free groomer. Made our next two appointments.

I have been taking my Shih-Tzus to Vickie for over 20 years. She is kind, caring and takes time to…read moremake sure my little dog is comfortable. She took care of my Gidget for 12 years and has taken such good care of my Libby for the past 6 years. I appreciate Vickie and trust her 100%! Judi Lindberg

Vicki is absolutely a doll! My dogs have both loved her and enjoy their visits…read more Her prices are fair and she's very gentle with my boy.

For those not familiar with a Norwegian forest cat, they have three layers of fur, the first is…read morelike goose down. While searching for a groomer and trying to become educated , my cat little bit had become fully engulfed in painful matts. At the end of our rope, we came across Austin at Petazzled. He took the time to listen, and also to get to know her personally. He also, and this is important, moved his grooming table over next to the lobby so I could be with her and calm her. It was a huge job, he made it into two appointments to give her a break. When we came back, though its painful, she was excited to see him. I've never had a better experience with such an arduous task. He charged me far less than he should have , so I tried to make it up with his tip, but it was still lower than anywhere I've been. you might have some trouble with scheduling, but that's because he takes extra care with individual animals. Ill go nowhere else. Thank you Austin. Lil Bit (fluffy) and Jason

Very dissapointed- stood up 3X by Austin for my scheduled grooming apt- he texted at the last…read moreminute to cancel my apt. He did not bother with any personal phone call. One time I arrived for my scheduled apt., Austin insisted that I was supposed to come 1/2 hour earlier, so it was too late for him to groom my dog, and besides, his next apt. had arrived early. I rescheduled a few days later, then he cancelled at the last minute with a text which I missed. This caused me to drive 2X from Sequim for an apt., which did not occur after I arrived. On another occasion in the middle of my dog's trim, my dog coughed up a tiny amount of phlegm. Austin immediately called me, saying I can't continue with your dog, please come right away to pick her up. He suggested that I take my dog to the vet (with a very tiny amount of phlegm she coughed up). I brought her home- she was fine for the next days, and I am stuck with a half groomed dog, requiring another day to reschedule. There was no consideration for the customer, and no courtesy call to the customer to cancel 2 different apt's. Austin thinks it is fine just to text to cancel shortly before the scheduled apt. I find this lack of professionalism, unreliability, poor communication and management to be unacceptable, and I hope to warn others before they too have a bad experience. I will never return, and will share my negative experiences with every one I know. A pattern of negative experiences suggested to me that Austin did not like me, or my sweet dog. The message I got was: "you and your dog are not welcome here".

Dog has kennel cough so couldn't make a grooming appointment. I knew though that she needed her…read morenails trimmed and anal glands expressed. Kit-N-Koopoodle not only fit me into a last minute schedule but performed the two tasks outside to prevent potential infection of anyone else. Fast, competent and a good price. Can't thank you enough for the wonderful service and treatment of our little gal!

Took my young cats here for the first time since moving here from Los Angeles. They were so good…read morewith them. This is the first time ever my female didn't fight or howl. So appreciative for their gentle care. I highly recommend!!

Horrible customer service, the place is dirty, understaffed, and did not meet timeline. I will…read morenever give this place my business again!

Red flags all over! Absolutely will not be using this grooming salon again. The experience started…read morewith a walk in to have my dogs nails trimmed. I had previously googled this salon and saw red flags of their cuts being unfinished and choppy as well as numerous bad reviews. We were at Patricia's and decided to get our dogs nails trimmed. Went in there, they had a full grown basset hound in a cage. That could have been bigger.. but it was temporary right? When the older gentleman came to pick the basset hound up I had a chance to say hi.. the basset hound was not fully dry and it's a wintery fall day. How hard is it to fully dry a basset hound? Next comes a lady storming out to get our dog. Our dog has a bit of a bitting issue when she's stressed and too far away. My boyfriend said "I should go with her to help" at which point the lady snapped at him and told him they were fine. During this the owner was talking to the owner of the basset hound. The lady who took our dog slammed the table down to its lowest point and got our over weight dog on the table. Meanwhile she left a white lab alone strapped to a table in the corner obviously wet and nervous. You can't leave nervous and fidgity dogs strapped to a table, one slip and they are hung. I was more worried about our dog. They had her strung up by her neck and hip area, which is common practice... for an unruly dog. Bella is not an unruly dog on the table and the other groomer was able to sit her down and trim her nails just fine. What is not common practice is having a struggling dog who is highly foot shy pulling her foot and CONTINUING TO CUT HER NAILS!!! They butchered at least one nail on both hind feet to the point she had to use quick stop. It all came to a head when Bella looked at me and her eye was starting to get blood shot. The one lady was putting pressure on the back of my dogs neck essentially choking my dog. The reddening of the eye was caused by pressure behind the eye due to force being applied to the dog and could lead to her eye popping out of her eye socket. If gone unnoticed would have lead to her losing an eye, the way the two women were behaving they most likely would not have noticed her eye popping out or dislocating from the socket. According to other reviews them owning up to injuring my dog in this way is even less likely. I had to go back there and demand they take my dog off their table. I told them her eyes were going red. At which point they were confused because in their mind they hadn't been choking my dog. Needless to say we took our dog immediately out of the building at which point she stress pooped. It took close to thirty minutes for our dog to calm down and stop panting. They put undue stress on an over weight older dog which could have caused a fatal stress induced trip to the vet I have worked in the pet industry since I was old enough to work. I have cared for numerous animals of all types. I worked in a professional grooming salon AND at the notorious PetSmart. I have never seen two people so viciously disregard the welfare of a dog. There are multiple word I would love to use to describe this establishment, but I will refrain. I will leave this review with a warning DO NOT take your pets here and if you do make sure to stick around and watch the treatment.. I guarantee after watching you will go elsewhere. We will be going to Grime to Shine from now on.

I regret taking my dog here. My dog have boarded with other places before and never had any issue…read more Three things that bothersome about my experience. 1. My dog got really bad ouchy on the nose from "scratching". Never had this problem because my dog is kennel trained. 2. I left my dog with a bed and blanket and when I came home from pick up, there poop and pee under the blanket. #1 and #2, makes me think was my dog left in the enclosure too long? 3. My dog's nail were trimmed without permission. They weren't that long either when we went in. They were also so short. Looks as some were on the quicks too. I know how my dog struggles big time at trimming. I can't imagine how my dog's stress level must have shot up when already in this is strange surroundings. I cannot recommend this place unfortunately.

My first appointment was very pleasant and comforting. I was very pleased with the outcome!read more

Chowder's Glow-Up Day! Our Red Heeler mix, Chowder, just…read morehad his grooming appointment with Emily at Petsense on Hwy 101 -- and wow, he's strutting around like he just stepped off the red carpet! Emily did an incredible job. Chowder came out soft, shiny, and smelling better than I do after a spa day. She was gentle, patient, and clearly has a magic touch with dogs. Chowder usually isn't a big fan of baths, but he walked out happy and proud, tail wagging and head held high. Huge thanks to Emily and the entire Petsense crew for making our boy look (and feel) amazing. You've definitely earned lifelong customers here -- and probably a few tail wags every time we drive by.

I sent my dogs in for a haircut and they came back almost shaved.they look nothing like their…read moreformer self or even their breed. In the past they have always come home looking happy and healthy with a perfect haircut. I know that at least one groomer has quit. My babies are not going back. IfI have to learn how to groom them myself it will be better than how they came home this time.

They are only boarding now, no grooming. But my dog absolutely loves them and they love him. He…read morestays there a LOT due to my schedule. He always is eager to go back.

I love this place. My pup and her cousin come here frequently. The moment I turn up O'Brien Road…read moreshe goes crazy. I love that. You can go on Facebook and see pics of the dogs and there are tons of them every day. They are flexible and so kind to the dogs. I would recommend this wholeheartedly to anyone.

Rachel takes excellent care of our pets - bird, cat and 2 dogs. Totally trust her to look after…read morethem.

Reliable Caring. Cats love her reasonable rates. Nice…read moreperson. Lives close to me.

​I moved to Sequim two years ago with my elderly parents, whom I care for, and needed to find a vet…read morefor my father's 12-year-old dog. Dr. Stubchaer was very kind and respectful, so I hoped our return visit would be the same. Unfortunately, I was completely wrong! ​We saw a new vet a year later, and wow, had things changed--and not in a good way. The staff was rude and neglected the care my dad's dog needed. It seemed they would rather just let your pet suffer. I'm grateful for our new vet, who confirmed my suspicion about why they treated us this way. I will never return.

After coming here for many years to seek care for multiple pets and even making the staff at their…read moreclinic masks during the pandemic to keep them alive, they could not be bothered to clear up a clerical error about my cats medication they need to not go blind, so my cats went without their medication for two days because the vet wanted to bicker with the pharmacy about who was right, rather than getting my cats their medication by making a phone call or sending a fax to correct the error. The pharmacy said my prescription was expired and the veterinary office said it wasn't and because the veterinary receptionist is aggressively rude my cats did not get their medication for two days. Don't trust this clinic. They care more about their egos and dominating people than caring for animals and making sure they get the best care. The nerve of this place is astounding. In the end the receptionist LIED to the pharmacy and said my pet was overdue for an exam to save their face and the pharmacist was so used to their bad customer service that they told me that the veterinary office tried to throw me under the bus to save face. I bet they didn't count on that! The pharmacist said, "You need a new vet." I agree. I called the veterinarian and asked them why they lied and slandered me to the pharmacy and they lied again about the pharmacy to save face with me. They're just liars I guess. After posting this review they sent me a letter in the mail saying they cannot offer me services now because of my behavior. My behavior?! Looking at these reviews I think the bad behavior pattern is quite clear. They are bad at customer service and abuse their customers who complain about it. RUN from this place.