Outstanding Customer Service and Overall Friendly Kind Staff! They have a lot of items the other locations don't usually carry for cats!

Anna is so friendly and I love when she is my cashier! This store has great deals and I love getting something special for my pup. If my dog wasn't terrified of stores because she thinks she will be getting groomed, I'd bring her to pick out some new toys herself. Definitely do not skip signing up for their rewards program. read more

Mia was excellent! Fast paced and just a great groomer! My pup has lots of anxiety about being groomed but she handled him well! Thank you

Excellent and quick service for delivery. My go to and will continue to order from them.

The pet supply plus wicker park staff is polite , helpful , knowledgeable and all around good people .. it's the only pet supply I go too.

Just good experience. Will definitely go back for the indoors, dog washing facilities

The staff at this location are awesome! They are ALWAYS friendly and happy to assist!

I love everyone at this store! Employees remember me and my dog (and my past foster dogs!). Their grooming department is fantastic. My rescue dog has always battled long nails after spending most of his life without proper care. Thanks to the groomers here, we are working on shortening the quick through regular mail trims. They always have the best advice and recommendations and I trust them implicitly with my baby's care! Everyone is knowledgeable and truly cares about their furry (and human) customers. read more

Could go someplace closer but the employees at this location are amazing. Highly recommend.

Love coming here. So easy to park and they always have my cats food n plenty of different treats for them. The staff is always helpful super kind. Never any issues read more

I now understand the low customer service ratings of this company. My husband and I frequent this Pet Supplies Plus because we have never had problem before and the service has been friendly and reliable. Unfortunately, today we were proven wrong. We purchased a couple bags of FROMM food. On one of the bags there was a buy one get one free pate can. When we were checking out, the cashier didn't notice it. So we pointed it after the transaction went through. She said that we WERE discounted the complimentary pate can, but once she looked closer at the receipt realized that she had to manually type in the discount before the transaction completed. She then called over her manager/assistant manager to override the problem. I don't know the name of this "manager", but she should never work in customer service. She scoffed at the fact that we interrupted her shift, was not even listening to the problem at hand and just started ringing up the wrong products, THEN got agitated when we tried to explain the problem in different words. She rudely explained that we needed to show the coupon to the cashier before the item was rung up. We explained that it was on the bag and the coupon directions did NOT state that we had to show the coupon first before purchasing. Again, she rudely remarked that he needed to show the coupon first and that we didn't do that so she wouldn't validate the free pate can. The manager was extremely argumentative with no patience, did not listen to us, treated us with disrespect, and did not give us any kind of solution to our problem. We ended up voiding the two cans of dog food. read more

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Decent selection of products, attentive employees and free delivery during COVID. I made my order last night and it was at my door by 4:30pm today. They even called this morning to let me know two cans of cat food I purchased were out of stock and that they could replace them with another flavor or refund me. So happy to see them thriving and adapting during such crazy times. I'll definitely order delivery from them again. PRO TIP: If you shop at the Jewel next door your receipt usually has a coupon on the back for $5 or $10 off you next Pet Supplies Plus purchase for members. read more

Pet Supplies Plus Wicker Park - Coupon on the back of my Jewel receipt - keep an eye out for these! - Pet Stores Near Me - Chicago, Illinois

I have always been able to find what i need here. But i think the beat part is that the cashier knows my dog ... and others, by name!

The staff here is so friendly and helpful! They made sure I had everything I needed for my new rescue pup. They have a great selection too!

When you have pets, you need to take care about them and find the best places, stores and hospitals for these beautiful creatures. Pet Supplies Plus is the most correct and suitable place for needs of your pets. I have cute cat and smart dog, so I'm frequent customer in this store.Pet Supplies Plus is my go to. Lots of food, treats and extra services my dogs need for a good value. One is one my favorite thing about PSP is that there are usually coupons- if you sign up for their subscription list , you can get 10-25% off coupons regularly by email. In addition, if you shop at the Mariano's next door, there is always a $5 off coupon in the back of their receipt. The employees are always helpful when I ask and they are often also walking around seeing if anyone needs assistance. They have a great selection of food (not many stores outside your "boutique" stores carry Primal and Honest Kitchen, both of which are carried here) and also have sales on a fairly regular basis which makes the above mentioned food slightly more affordable! The staff is friendly and pretty quick. Seems like the cash register can be a bottleneck there, but otherwise the operation is great. I highly recommend their store. read more

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Went there today and filled up my cart as usual with about $100 in cat food and supplies. They did not have any litter boxes that were hooded in stock which was an unpleasant surprise. In any case, the cashier rings up all the items and I give her my phone number for my PSP membership. Then I tried to give her a promo code to apply to my order and they now refuse to take it without a physical coupon which was confirmed by other team members as well. What a joke! Never had this problem before. I told them, you don't need a coupon to do this online as I could have just placed the order that way. They still accept promo codes on online orders! They didn't care. Makes no sense. So I just left all the items at the register and left the store after wasting 30+ minutes. Won't be shopping there anymore, there's other stores. read more

the highlight of our week is taking our puppy to get new toys and treats, and everyone here is SO NICE. Plus they have everything :) literally everything read more

Great grooming department very friendly and patient and the staff in the store is great and organized very knowledgeable staff

My husband & I and, of course Shinobi, are very impressed with the team at Pet Supplies Plus. Very happy to recommend them. Thank you all. read more

Pet Supplies Plus Wicker Park - Our beautiful sweet happy Shinobi who loves Pet Supplies Plus - Pet Stores Near Me - Chicago, Illinois

Absolutely phenomenal service! I placed my order online after getting an email coupon. I ordered my dog 4 shirts and some fish tank items. It wasn't a huge order, but a truly great experience. Right after I placed my order, I got a call from a young lady at the store who said that two of the 4 shirts were not available. I told her to pick another two that she thought were cute and make the change to my order. When my order was delivered, I saw the two shirts that were a mystery, and they are super cute! They also put in some samples for my dog, and wrote a personalized thank you note, which is just above and beyond! This is my absolute go-to from now on. Thank you for this kind staff at this store for making my day. I truly appreciate it! read more

love love our neighborhood PSP they have all sorts of smaller independent brands you can't find anywhere else. great toy selection as well. Definitely get the rewards program, the rewards are seriously amazing plus they have killer coupons. who doesn't love saving money? Plus staff is super friendly and very helpful. read more

I'm bringing home a new puppy soon and was about to order the boutique food currently being fed by the breeder online when I decided to check locally. Pet Supplies Plus was the only place around that seemed to have it, and they also just happened to be having a 25% off sale! I got the food significantly cheaper than I would have on Chewy/Amazon. When I went to pick it up it included a nice handwritten note saying they hoped my furry friend enjoyed it, which made my day. Also found out they have a self serve dog wash for only $10 (or $5 with a coupon) which I definitely plan on using once my pup arrives. Glad I found this store! read more

I needed assistance, in selecting a method, to give medication to my 14 year old, blind, deaf miniature poodle. I was assisted by a polite, knowledgeable, caring employee named Ariana. She explained different approaches and methods, to aid me, in accomplishing my task. She checked for coupon available, too. I was very impressed, as she has many, four legged, furry, loved ones, to share her own experiences and insights! She is a tremendous asset, to Pet Supplies Plus and I will enjoy these experiences, in the years ahead. Thank you, For this enlightenment. Sincerely, Geo Wild read more

This is the closest location to my south side home, and as luck would have it in addition to quality food and treats for my dog, the have a self service dog wash. For people that have dogs that are huge, very furry or both, this is a godsend. No longer will a call to rotor-router be necessary after a wash, nor a floor to ceiling cleaning of the bathroom for when the fur flies. What a great concept. My dog would give this place one star, because after all he's not allowed to roam off leash so he can grab pig ears from off the display at will. He is also forced to get a bath in, his first in this type of setup. They have two tub areas on is off the floor higher up for smaller dogs, or for people that get their beast to climb a little set of stairs. My dog doesn't even like to get on a scale at the vet, so when the very helpful staff member pointed out the stairs, I just said I was in no hurry and waited for the other wash tub to become available. Once again my dog being stubborn refused to hop in, so I had to get his front paws in, then he hunker down on the ground with his rear. Well, 2-4-6 Omaha, O-MA-HA, hut, hut, lift and push you're going in, time to lift the back end of 105lbs! He was not happy, thankfully they have neck straps to hold them in. Everything is supplied, shampoo, conditioner, towels and even a drier hose. My dog appreciated the treats they gave him through the traumatic experience, and I appreciated them checking in on me to see if I needed any assistance. Yes, this is a big chain, however every time I've come here, I've been satisfied with the experience. If you sign up for their emails, you get discounts and notified when their dog wash discount card is available, you get 5 washes for 25$. 5$ a pop is a steal, my Grande Latte at SB costs me that. My beast is now laying at my feet fast asleep, tough day for him. read more

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Came to this Pet Supplies Plus location for the first time to use the self service dog wash. I'm no stranger to Pet Supplies Plus as I use a location in the North West Suburbs too. First, I must say the place was clean for the most part. Staff friendliness was okay. Secondly, I will NOT be returning to this location again nor will I refer anyone that's looking to use the self service wash. The dryers at this location are God awful slow. The only plus about the dryers is the fact that it blows warm air. For those of you who have long haired dogs know that they don't dry as quickly as short haired dogs. I asked one of the staff members if they could please increase the speed on their dryers. The employee said "no, there was no way for them to do so and most customers use towels." ***Seriously! I completely disagree! Obviously they can control the unit from the inside. I think some Pet Supplies Plus locations have designed it that way because they don't want customers tampering with it or potentially breaking it. I don't know...that's just my assumption! Lastly, I think if you're going to offer a self-service dog wash station to your customers. Make sure it's properly equipped and of good quality. **The dryers would be a start! Install dryers that have good speed and warm air. That can potentially cut down on half the time it takes a customer to dry their dog. read more

Pet Supplies Plus Wicker Park - Self service dog wash station. - Pet Stores Near Me - Chicago, Illinois

Pet Supplies Plus has a brand store located in Bucktown! I have gone to their other locations and they carry premium foods and treats at very reasonable prices. In addition, they have everything you could possibly need for small animals, including the animal. This store is very large and spotless. There are plenty of people to wait on you, all of them seemed very knowledgeable and really enjoyed the different animals that come into the store. The manager is very helpful and will order different products if they are not available in the store at the present time. For the most part in comparing the prices they are lower then in many of the other pet stores. Parking is free with a lot connected to the store. At this point I cannot give anything less than five stars read more

Pet Supplies Plus Wicker Park - Pet Stores Near Me - Chicago, Illinois

Because of the help and patience shown to me when be I showed up with these two guys. read more

Pet Supplies Plus Wicker Park - Pet Stores Near Me - Chicago, Illinois

I've been back to this location since, because it's the closest location to me. Nothing has changed. You're always out of towels or your cleaning station is a mess. I've been going to the Pet Supplies Plus in Bridgeport. If you're the manager of this location, please visit the Bridgeport location for reference in how you run a store. read more

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Easy online delivery service! Discount for auto delivery, great savings and convenience! Received my order next day!

I always just go in to the store, but opted to try curbside pickup (with an emailed coupon) since the specific dog food I purchase, which is often times sold out on the website or in the store was actually available online. A few clicks, an email reminder and a couple hours later on my own schedule, I popped in to pick up my two huge bags of dry food. Easy to find where to go for pick up in the store and even had a nice Thank You note attached. The remodeled store is great and the staff is always helpful. read more

Management went above and beyond when I asked for help finding a dog food for my senior with pancreatitis. The manager didn't rush me and listed my options. She alone is the reason I'll be buying treats and toys from this location. Thank you for caring!! read more

They've made a bunch of renovations here recently and the place looks super clean and nice now. The store is organized, the staff is friendly, and they have a wide selection of supplies for my lil guy. They have a bath station which is convenient. The prices are a little bit on the higher side but overall I love this place and come here frequently with my pup. read more

One bad experience can really tarnish a persons view of a place. My husband made a quick run to the Wicker Park location making it by the skin of his teeth to pick up a bag of food for our dog. We normally buy from this location but tonight a young man stoped my husband at the door and said they were closed and when my husband explained he just need a bag of food he was told the registers were closed. My husband with his own two eyes observed other customers in the store and ones checking out at the register. He pointed this out and was told his manager instructed him to not allow anyone in, when my husband asked to speak with the manager he said she wasn't there and he was the acting manager... my husband then looked at the time and it just turned 6pm... meaning it was not yet 6pm when he turned him away. So do you close before 6pm or at 6pm? Real question. Granted it's not ideal to make such a close call but 5:55, 5:56, 5:57, 5:58, even 5:59 is not 6:00. Him being allowed to grab his one item wasn't going to make much of difference for anyone's life. Customer service is what sustains a business. Being literally waved off as if you are insignificant and a bother is never the way. read more

The grooming service was fantastic. Dominique was so gentle and patient with my dog, who's usually a total nut case when it comes to nail trimmings. I don't know how, but she managed to get them all trimmed without any drama. :) read more

I normally go to the other National Pet Store that's slightly closer to me (and very much closer to Target), but I had a coupon and my cats needed wet food. I was greeted when I came in. I was asked if I needed assistance by possibly every staff member in the store, maybe because I came in an hour before closing, or because they like helping people (and pets). I actually had needed assistance from two of them. Their bulk packages of wet food is lacking in the flavor/brand that my cats prefer, but one of the workers gave me an additional coupon for the single packs! I was pretty happy with that. I also saw their 'self-serve doggie wash' and thought it was the cutest thing ever and wish they had something similar for cats. Overall the store is pretty well organized, and parking is easy to find in the lot that they share with Jewel-Osco. read more

Solid cat food selection but I wish there were cases of premium quality wet food available, not just individual cans. Fish are horrible. So, so sad. 10-15 dead fish per tank. Danios had horrendous ich. Tanks are so overcrowded and unclean. Having said that, staff is courteous and helpful. Will go back for cat food/toys, never EVER for anything aquarium related. read more

This pet store is such a hidden gem. They provide a wide selection of pet supplies and products, all of which are sure to win the approval of fur parents like myself. Consequently, I made the decision to buy some cat food from this particular retailer as my babies needs foods cause they already don't have stocks. Although they have a wide variety of options available, I decided to stick with the same food brand because my kitties are extremely picky eaters. It's fortune that they have the cat food that I've been looking for. I am also looking for some toys, and they have a large selection of them; I am certain that my fur babies will enjoy the toys that I buy for them. The products at Pet Supplies Plus have left both my husband and I, as well as my fur babies with very favorable impressions. Very highly recommended. read more

The staff there always seem helpful... and it also seems they actually like what they are doing. That's very noticeable. Great prices on their Redford Naturals "house brand" of dry cat food compared to Nutro, Royal Canin, Hills, etc.... and the ingredient contents align as well. read more

I really wanted to like this place, it's walking distance from my house and so much easier than going to petsmart. Im a fish lady, cute little fishies in my tank. After my favorite black Molly died, my boyfriend and I decided to get some tiger barbs for the tank. At the store we noticed there were a lot of dead fish floating in each tank, shouldn't those guys get scooped out? So we get our 3 little tiger barbs home and 4 days later one dies of swim bladder, now, I know this isn't the stores fault, fish die all the time. We called and asked about the exchange policy and were told all we needed was a receipt. We get to the store with our receipt and a cell phone pic of the fish, only to be told we need the actual body, but he'll let us slide this time. We wait forever in the fish aisle waiting for help, nobody comes. I go searching for someone and ask the girl at the register who pages someone. Well, the employee who was supposed to come help us instead stopped to help an off duty coworker pick out a background for her aquarium. This same off duty coworker was behind the counter when I asker her colleague for help, swooped. Finally we decided we'll just get a refund, we've waited long enough. A manager was called to do the refund, the same guy who said we'd need the body, and the same guy who'd ignored us to chat with his off duty coworker. He doesn't know how to do a refund. We stand there for 15 minutes while another employee (super nice girl) shows him what to do. Finally we get out money back. Next day the other new fish is dead. Again, it's not their fault, but we've never had this many problems with fish dying from petsmart or petco, and it's a little fishy (sorry) that there were so many dead fish in the tanks and ours died. Next time we'll go somewhere that takes better care of their animals and customers. read more

Pet Supplies Plus Wicker Park - Our second casualty in a week - Pet Stores Near Me - Chicago, Illinois

This is my favorite pet store by far everyone is so polite and informative. I love the promotions and values, I save a lot of money. They carry all premium brands that I cannot find in other stores. This store has many young people which to my surprise are very polite and helpful and informative.I highly recommend their store For quality, value and service. I also like the store on Elston Avenue. I can read more