Visited Petco in Fairfield today. Customer service absolutely rude by one of your crew members…read moreCiel. She would not ring my purchases up due to waiting on a customer who had a return. I waited 12 minutes patiently. No thanks for waiting and no thanks for being a customer purchasing merchandise at the store. And I did not appreciate her rude facial expressions. There are many other places to shop, your employees need to have respect for your customers. .

Workers are super nice, knowledge and can get you what you need. The establishment is always super…read moreclean. Great prices. I wouldn't go anywhere else for my pet needs.

This is now a PetValu store. After reading the previous reviews concerning Jack's it is obvious…read morethat things have changed. The store carries a wide variety of pet foods and supplies but more importantly, the employees are nothing short of tremendous. The level of friendly, professional customer service is what keeps us coming back. Thank you PetValu!

Completely disappointed and angry with how they have changed their Baker's Dozen Rewards Program…read more Instead of rewarding you your "free" bag of pet food immediately, you now have to wait a month or more for it to show up in the mail, on a flyer, so anyone can steal it. When I spoke with someone at the store, they said that once a month, corporate mails out all the rewards they have for that month. Really? Then, you get an email that says "Your free bag is on the way"! (Well, not really on the way because you're given a window of 30 days for it to arrive) 30 days for something to be mailed by a company with 32 locations in Ohio, Kentucky, and Indiana? When we contacted "corporate" to let them know we hadn't received our certificate, they said they'd send out another free certificate right away. One week later, when we called to find out why we still hadn't received our certificate, we were told they can't just send out another one, as the company they are using can't print out just one certificate at a time, we'd have to wait another month for the next batch of certificates to be printed and mailed. Our expected delivery date: April 13th. Logged onto the system last night and now it's April 24th for the dog food, May 2nd for the cat food. To make it even more confusing, if you buy a large bag for a the price of a small bag, you get credited only for the small bag in your Baker's Dozen Account. So after a while you'll have credit for some small bags, some large bags, and you're that much further away from getting to your 13th free bag. So even though I bought large bags of cat food at a discounted price, I'm only going to be credited for 1 small free bag of cat food. I've talked with other friends who shop there and are having the same exact problem. Sorry Jack's...whoever sold you on the idea of making your customers wait more than a month to receive something "free" based on being diligent, dedicated customers, probably has cost you those same diligent, dedicated customers. Can't you just email a certificate?

Very nice looking, clean, stocked full of everything. Very nice associate asked how was I doing and…read morethanked me for asking back. Another just did her job. Cashier very nice. No one asked if we needed help. No one at around 5:45pm on a Monday and not busy at all asked. If I get better service, more help from a knowledgeable person and one who can recommend items, services, etc, it might keep me from seeing the items and then ordering them off Amazon at a better, no help price. Service is what sets the good from the bad and the better from the cheaper.

Worst experience ever in the West Chester store. I dropped off my sweet border collie and in less…read morethan an hour they called me saying she was in the back of the crate and they couldnt get her out, they were scared of her. They said they couldn't risk the staff with her, what? I went to pick her up and said I would never be back if they couldn't handle a border collie, I was told my dog wasn't a good fit for them and neither was I. I had just spent 186.00 in the store earlier. I will never give Pet Smart another dime of my money.

Super friendly owners.Check. Interested in your pet's…read morehealth. Check. Has the best food for your best buddy, Check.

First came across this business during a visit to Findlay Market, and I was stoked to learn they…read morehave a store right down the street from me in Mason! Every employee I've dealt with has been incredibly friendly and helpful, and their pet food is all locally grown and free from a lot of the harmful artificial things found in name brand food. Prices are surprisingly reasonable. It is obviously more expensive than, say, Iams, but I'd rather spend a little more a month on pet food than get an expensive vet bill down the road! From now on, I will only be feeding my pets food from here.

The store is well laid out, the employees are friendly, knowledgeable, and professional, and they…read morehave a large selection. Also, it's wheelchair accessible! We dealt with Katie, who was very personable and very helpful. After we made our purchases, they took the items out to the car for us, which I appreciated. Oh, and they have animals there to adopt! (No, I didn't bring another cat home...this time.

Great customer service and plenty of products to choose from! Good prices too. Everything from…read morehermit crabs to ferrets to the everyday cats and dogs.

This place is great! Has saltwater, including corals, cichlids, community fish, and a nice variety…read moreof plants and snails. Also a huge selection of driftwood, petrified wood, and rocks. Why go to a chain store when you can get personal & professional service straight from the owner. I'm perplexed by a couple of the reviews on here. A person who owns a small business and runs it all by themselves has every right to set their own hours accordingly. I will work my shopping trips around Dave's life! I called in advance the other day to check store hours since it was a holiday week (pretty simple). I'd prefer to have to wait a day or two and know that I am going to get healthy plants and fish in the end!

Dave is very knowledgeable and has helped me when I've had issues with my aquarium. I've bought…read moreseveral fish from him.

Can say enough good things about this place and the owners...the people that work there are all…read moreamazing.

I have nothing but good things to say at Suite Paws. We've boarded our 2 dogs there several times…read more They have family suites so they can both stay together which is huge for us. One of our pups has a severe phobia of nail trimming and we picked him up and his nails were nice and trimmed and we didn't even request it. The entire staff seems to love our pups which gives us piece of mind when we are traveling. I can't thank them enough!