I contacted the business with an inquiry regarding how quickly I could get an item shipped to a…read morefriend as a gift. I received a prompt friendly reply from owner Becky, who seemed very pleasant and willing to accomodate. She kept in touch with me via email through the order process and sent tracking shortly after. There are some very cute, unique items available on the site, some made to order or personalized. Looks like a good place to shop for gifts for your pet loving friends and furry family members.

The two nice young ladies we're very nice and my Fiona was groomed perfectly!…read moreI give them two paws up!

I normally bring my dog to PetSmart or a local groomer to be groomed. Nothing fancy basically just…read morea brush, bath, nail trim, toothbrush and ear cleaning. Every time I went to pick up my dog from these locations she seemed distraught. I took a chance on Splash and Dash and they DID NOT disappoint. Upon the pick up I was relieved to see that our dog was happy and well groomed. I will definitely be going back.

This is our go-to Petsmart and the nearest to our home. This location also has a Banfield pet…read morehospital, and that's a particularly good thing if you have a Banfield annual health maintenance plan for your pet as my son does for his dog. We usually only come to a Petsmart to get dog food for the dog's occasional visits to our home. Our last visit here though did involve picking up some starter feeder fish (29 cents per fish, and they are used as food for bigger fish if not sold) for the kiddos as their first pets and the friendly staffer here was helpful and a fun guy. The grand-darlings were given full responsibility for daily feeding and weekly water changing and they did ok I guess, as those fish lasted a week. They are on their second batch of slightly bigger fish, and they're still alive after a month or so, so they are improving their pet owning skills. Thank you Petsmart for adequately meeting our pet needs.

Why everytime I go buy fish I get asked. What size tank, how long Jhave you cycled? I just wanna…read moreget my fish and go. It's like an interrogation.

Sadly. I lost my female society finch unexpectedly. And her partner was calling and calling. I am…read moreso happy to find a similar society finch to keep him company. Also, my Betta passed due to cancer last year (I had imported him from Thailand but he had genetic disease). I finally decided to get another while I was getting the Finch at The Animal Store. Kevin and staff are so nice. I am impressed with how clean and well stocked the store is. What an amazing selection of critters of all types. The birds are beautiful. Probably the nicest pet shop especially for Birds that I have been to in greater Chicago. I will definitely be back if only to admire the wonderful animals. I was also to get good quality Dubia roaches for my Bearded Dragon. Great selection. I highly recommend ! It's a great one stop shop for me as I have many different pets and I can get supplies for all. A kids dream store.

We traveled here from Wheaton looking for pet mice as the big chain stores were not selling them at…read morethe time. The reviews are not wrong about the small enclosures in-store but the animals are healthy and it's a small business-- what do people expect? Presumably you're there to buy an animal and will be giving them a better enclosure. It's a pet store, not a zoo. Compared to a big chain store it wasn't really that different, except that Kenn has more employees than you'd find in a chain store 5x its size (which says a lot about his priorities). He showed me the only two fancy mice that were available and when I asked if they should be bought together, he was honest. He said "I'm not going to tell you that they're bonded or anything, but mice do like to have company." He was clearly trying to ensure we didn't feel pressured to buy something we didn't want while also being honest about reality. He answered all of my questions about the mice and got me set up with the supplies I'd need without my even asking. He pointed out deals to us and offered us different solutions, immediately noticing that we had a budget. But the store had everything you'd need for a rodent there: toys, treats, enclosures, bedding, and the best recommended food. Two weeks later and the little mice we bought from him are healthy and happy-- and also beautiful. The grey one is really friendly and loves to be held, which is so sweet. The siamese one is a little standoffish but can still be held if you coax her out with a toilet paper tube. I did end up getting a larger 20-gallon tank for them that I found on sale rather than the plastic hamster cage I bought from the store (which-- again-- was kindly suggested by Kenn when it was clear we were worried about expense). Anyway, I really enjoy having these little creatures around. I'm thinking of going back to buy a rat!

"I cannot say enough good things about Bentley's in Arlington Heights! The staff here is beyond…read moreexcellent and so very friendly every single time we walk through the door. They genuinely care about their customers and even know my dog, Twinkle, by name, which makes us feel so welcome and valued. They have a fantastic selection of high-quality food and treats, but it's truly the incredible, personal customer service that keeps us coming back. Highly recommend this store to anyone who wants the absolute best for their pup!"

Bentley's is a wonderful, local pet store. Do not let the size of the store deceive you , it is…read morepacked with food, treats, bakery items and almost everything you need for your dog or cat. I have visited the store many times and the staff are consistently kind and knowledgeable! They have many options to meet your pet's needs.

The Wildbird Shack always has something new for me to discover while also welcoming me like I just…read morereturned home. The local small business is my go-to for fresh bird seed (they have their own special blend) and suet. (My woodpeckers love, love, love the suet.) I am always enchanted by the locally handcrafted bird houses and local artisan items. This summer, The Wildbird Shack started a new line of DIY Bird Crafts for kids. I wish that I had those when my daughter was younger! They are adorable and are easy to assemble. Each comes with a fact sheet. Easy summer fun! Alyse, the store owner, is incredibly knowledgeable. I always have questions about birds and she is always able to help. She has even helped me identify birds by bird calls that I recorded! She has interesting and informational bird presentations that she can present for groups. Really convenient and a great way to learn! When you visit, don't forget to check out the guide books! The foldout ones are my favorites. I bring them with me on every road trip! The Wildbird Shack is charming store helping the community enjoy the joys and tranquility of birding whether in your backyard or on a hike. Love visiting and can't wait to return!

This spot is my favorite shop for unusual gifts. The owners are very helpful. You can find…read morebeautiful bird houses and feed but this shop has so much more! You can find locally sourced honey, gifts made by artists across the US. Stop in- you won't be disappointed.

I have 2 cats and 1 dog (who weighs more and eats more than me - see my profile photo)…read more Do I rate Pet Supplies Plus a 5, yes! I can run in and out of every single location and grab essentials when I am running low (e.g., cat litter, treats) and when they offer sales and coupons, stock up! In the dead of winter, they offer a sheltered, heated, space for me to "walk" my dog and my odd cat that freaks out in happiness when he hears me get his clear "bubble" carrier out and is excited to go anywhere. If you can write a review independently, without comparing Pet Supplies to a behemoth like PetSmart, they earned every single star. What is better than PetSmart? I have never had to stand in a checkout line!!! I enjoy supporting small businesses anytime I can.

It has been awhile since my last review and I still continue to shop at Pet Supplies Plus. They…read morehave rearranged the store and items are organized and easy to find. There is always someone to help with questions, and often offer to help you to your car with your purchase. They frequently have coupons and with the coupon prices are better than other options. Consistently good service .

Ordered online and easy pickup. Friendly staff, great prices and you receive coupons when you sign…read moreup!

The groomer Nicki is great with our dogs Chewie and Eeyore. Highly recommend Nicki for your pets…read moregrooming

The owner deleted my review on Facebook so I thought I'd leave it here, and blocked me after…read morerespindi g, so I included it here... I wrote.... "Please be sure to thoroughly disinfect any freshwater plants purchased from this location. I unfortunately did not, and the consequences were significant. While the staff was friendly, the store itself appeared somewhat unclean, and during my visit I noticed several lethargic goldfish as well as deceased fish in many of the freshwater tanks. Although I initially went in to purchase fish, I decided against it and instead brought home some water lettuce. Within three days, my own fish became severely ill, and despite our efforts to save them, two did not survive. It appeared to be an E. coli outbreak. In hindsight, I should have sterilized the plants before introducing them to my aquarium, even though this is not something I have typically done in the past. I hope this helps others avoid a similar experience, and perhaps the marine and coral sections are maintained to a higher standard." I'm not at all surprised to see other people commenting that the store had dirty tanks. Deleting poor reviews after responding with a snarky comment says a lot about the business owner. Shop at your own risk. *The owner can't block this review, but look how he responded when he knew the public wouldn't be able to read his words. Also, the plants i purchased did not come out of a discus tank. Please, go in for yourselves but make your purchases at your own risk.

Great selection run by knowledgeable fish experts. Half…read morefresh water / half salt water fish in stock.

Don't give this place ANY business! I spent $670 there in late November. The business changed…read morehands. I brought this expensive filter back because it didn't pump water. I called ahead because I am 120 miles away in Freeport. The guy (Alphonso) said go ahead and bring it in and we'll try to take care of you. He worked with it for about ten minutes and concluded the same as me - it wasn't pumping. He went to the owner and she said I would have to get the manufacturer to replace it because "I didn't but it from HER". Well, when you buy a business, you get the products, the fixtures and everything with the business - including the customer base. I asked her if she would take care of a customer like me who had done business with the previous owners if they wanted to buy something from her. Of course she said yes, I said, well then if you are willing to take care of them, why won't you take care of me?" She said, listen I am not replacing it because I didn't sell it to you and asked me to leave. Unless you like doing business with somebody that will not help you if there is a problem -stay away!

Would give 0 stars if possible. Almost none of the animals that are for sale here or that are…read moreboarding are kept in appropriately sized tanks/habitats/cages. It is clear that nothing is cleaned regularly or properly. Here are some photos and a video of just a few examples. 4 iguanas kept in a tank suitable for one crested gecko, a chinchilla AND her baby in a 10gal MAX aquarium, ceiling tiles falling, just terrible.