Wonderful customer service with a local business for your pets. What could be better?read more

Wanted to have my mother in law's dog spruced up before she came over and of course, waited until…read morethe last minute, they worked him in for a bath and nail trim. The price was good, the job that they did fantastic and the dog was not scared. They are gentle and patient with the animals. Lucky, the dog, will be returning! They also helped me get a harness that fits. I am very pleased with Pet Ranch

We have happily used their grooming services for years. Highly recommended. Great with our two dogs.read more

I have been there a few times to be sure I gave them the benefit of the doubt…read more Only one was I satisfied. 1) the prices for the grooming goes up every time I go even though the cut on the poodle stays very basic. 2) the quality of the cut is poor; uneven ears, gouged parts where hair is extremely botched. 3) incomplete work, don't do hair in ears or have obvious uneven areas. 4) the price for dog groom doesn't include basic things like trim face and feet, if you want your poodle to have shaved face and feet you'll pay extra. 5) if you're dissatisfied, don't bother bring dog immediately back to show them, they make it worse by trying to fix it. Don't go there!! Unskilled workers and unexplainable pricing.

Brought our pup Yogi here for the first time today for bath and nail trim. I can't say enough good…read morethings about this facility. From the moment we walked in the door I knew we made the right choice. Our dog is skittish with new experiences but they made him comfortable right from the start. We most definitely have found the perfect place.

Extremely Disappointed -- Completely Ignored What We Asked For…read more We brought our Shih Tzu in for grooming and specifically showed the groomer a picture of the haircut we wanted. We were very clear about what we were looking for. We knew our dog had some mats on his chest, and we told the groomer upfront that we understood those mats would need to be shaved out. What we did NOT agree to was having our entire dog completely shaved down. When we picked him up, we were absolutely shocked. The haircut we requested was nowhere close to what was done. He had essentially been shaved from head to toe. If the groomer determined that the matting was so extensive that they could not achieve the requested haircut, the appropriate thing to do would have been to contact us before proceeding. We could have discussed our options and made an informed decision. Instead, they made that decision for us without ever contacting us. Matting on one area of the dog does not give a groomer carte blanche to completely change the haircut without communicating with the owner. If you reach a point where you need to do something significantly different from what the customer requested, you call the customer. Period. We understand that grooming a matted dog can be difficult. We understand that sometimes mats have to be shaved out for the dog's comfort and safety. That is not the issue. The issue is the complete lack of communication and the fact that they ignored the haircut we specifically requested. We trusted them with our dog and expected them to either do what we asked or contact us if that was not possible. Instead, we were left with a dog that looked nothing like what we had asked for. We will absolutely not be returning, and I would strongly recommend that anyone using this groomer be very clear about what you want and, more importantly, make sure they agree to contact you before making any major changes to your dog's haircut. Very disappointing experience.

I love Vetco!! The staff (especially Ms T) were SO kind, caring and patient. They make you feel…read morewelcome and comfortable. My 2 kitties were loved and cared for. Wonderful experience!

The staff were so friendly and knowledgeable. The first gentleman that assisted us went over…read morefeeding/diet, recommended tank mates, proper tank conditions, and was able to answer all the questions we had. He even knew the temperament of our little one which we thought was pretty awesome. When we told him we had to step next door he even had everything ready to go for us when we got back and told his associate to be expecting us. The second gentleman that helped us was equally as helpful, knowledgeable, and friendly. We had a great experience and are loving our new addition. 'Scuttles McGoo' is doing awesomely and is loving her new home. Thanks, Petco!!!

Moved to Cleveland and searched for a groomer for our three fur babies. What a wonderful grooming…read moreexperience. Quiet and well lit shop. Friendly staff. Always greeted with a smile. Puppies come home happy and never show signs of stress. Fair pricing and quick service. Excellent grooming company!!

Best dog groomer in the area. Truly cares about the dogs and is very friendly and accommodating…read more Pricing is reasonable as well.

Always a great experience with Alex and John! My two pups are WILD and they do such a great job…read morewith them. I love their attention to detail and I swear the dogs smell good for 3 weeks after their grooming. We don't go anywhere else!

Roscoe looks amazing! They took great care of him and this is the best cut he has ever had! I will…read morerecommend Ken's K9 to anyone who wants their family members treated as you would take care of them yourself at home. I wish I knew how to post a picture of the great job they did! found my new groomer's

booked my pup for a nail clip and wash and they did amazing. she smells so good and her nails are…read morecut perfect.

It was our 1st visit, we used to use the JFK location until they shut down. Booking was simple,…read moreHazel stayed a week. She struggled at first. The facility was very helpful and communicative during the week. We were very satisfied. Staff is friendly, the facility looks well taken care of. We will continue to use this location!

As a first responder, my experience with Pet Paradise, Houston Will Clayton location, was extremely…read moredisappointing. I have been taking my dog to Pet Paradise off and on for the past year. I needed to drop my dog off at 5:15 a.m. due to my work schedule and gave 38 hours' notice. Their policy requires 48 hours for early drop-off, so I was only 10 hours short. I was willing to pay the additional $20 fee for early drop off but they refused to make an exception. I spoke with the assistant manager, Giselle, who explained that they could not make an exception because the 48 hour notice for early drop-off is a courtesy to their on-site resident employee. I understand policies, but I also believe there should be some compassion and discretion, especially when dealing with first responders whose schedules can change unexpectedly due to overtime or being held over. Pet Paradise is already expensive, with additional early-drop-off and summertime fees, and yet there seems to be very little flexibility. You also cannot make reservations online if you want to drop off early. You are required to call the office, which is extremely inconvenient for customers with demanding and unpredictable work schedules. This wasn't about the $20 fee, I have paid that fee multiple times. It was about customer service and feeling like a reasonable request was dismissed over being just 10 hours short of a policy. For a business charging premium prices, I expected much more understanding and flexibility. If you're a first responder or someone whose job requires flexibility and unpredictable hours, you may want to consider a different company and/or location.