This is an A # 1 pet salon! The owners are very loving and caring to our animals, they are very…read moreexperienced and take great care of our doggies while they are having thier salon day. This is the best pet salon in this town and the prices are very reasonable! I feel very safe leaving my animals with them.

We took our dog here while we were visiting relatives to get a wash and groom. That was the…read morepossibly the worst thing we could have done. When we got there for our appointment and the sign was turned to closed because the owner "didn't want any business today" that should have been the first clue. We were told three hours and when we showed up to collect the dog the owner had the nerve to chew us out because she wasn't done. A simple "I'm not done yet" would have sufficed. When we got the dog back, the cut was uneven, his nails were cut but not filed, and even though we told her the dog had sensitive skin, she used something that broke him out horribly. This groomer's ineptitude will cost us a ton in vet bills to get him comfortable after this. Run - do not walk - from this groomer.

First visit for our rescue dog, Bella. Met with Dr. Birthright and very much enjoyed our visit. He…read morewas thorough, conscientious, and very, very nice. Also Tasha was very kind and gentle with our Bella. Thank you both so much.

As a new resident, I recently took my small dog in for an annual visit as a new patient there. They…read morewere absolutely wonderful with my dog, patient and gentle. I was completely pleased with the experience & have no hesitation about returning with my dog.

I have a bernadoodle, who is 2, last year when we moved here Chloe needed her heart worm medicine…read morefor the next 6 months. They all were very caring and calm. They gave Chloe a relaxing petting and talked smoothly calm with her. She was not afraid or nervous at all. I highly recommend this business for our 4 legged fur baby.

Had a bleeding and cut dog and was told they didn't have time. These people are losers. Dont waste…read moreyour time.

best place for grooming in franklin. i genuinely can't think of a bad thing to say about their…read morework, their hospitality, really just about the store in general. if you complain of the smell, please stay in your gated community and complain from there. it's a PET store, not a donut factory. Sydney & Cody up front are very knowledgeable and sweet. Crystal is an award winning groomer, so don't miss out on a good groom based on what Appalachian folk have to say. I stand on what I believe.

First impression, disgusting place. Smelled of strong amonia from animal urine saturating the…read morefloor. Dead & living roaches noted on merchandise. Plants looked unhealthy, rotting & dying. Fish looked fair; algae growing in all the tanks. Birds, hedgehog, Guinea pig were precious. Staff were well-educated and nice. Noticed dogs being groomed (they were neat and pretty). Did not purchase anything.

This is the only full-care facility in Haywood County. In addition to wellness and preventative…read morecare, they offer the best internal medical service available out side of Asheville. Dentistry and Orthopedic Surgery are also available and this facility is the only one in the county offering weekend and late-night emergency services. There are several vets that consult to give your pet the best diagnosis and they also have a lot of the best diagnostic equipment including laser therapy, digital radiography, telemedicine, ultrasound and an in-house lab.

Time after time they proved to me that they weren't the vet for us. Too many vets, not great…read moreresponse time and not enough time truly listening.

called close to closing but they would not help my dog that was in need of emergency services. DO…read moreNOT GO HERE.

I absolutely love this place. The vet is the kindest and the staff is amazing. They know my dog is…read morepetrified and they go above and beyond to comfort her. Yesterday while getting her nails trimmed the vet himself fixed a baby ice cream cone filled with whipped cream and held it for her to eat it. I can't say enough about them.

Best grooming service hands down! my dogs have anxiety issues with most groomers but not only were…read moremy dogs at ease and happy, but they look amazing too!

I couldn't be happier with the job Pawfect Grooming did on my Goldendoodle, Towen! They took their…read moretime, paid attention to every detail, and he came back looking and smelling amazing. You can tell they genuinely care about the dogs they work with. Everyone was friendly, professional, and made the whole experience easy. I'll definitely be bringing Towen back and would highly recommend them to anyone looking for a great groomer!

I just wanted to let people know that this still is the best animal hospital in Waynesville. They…read morestill get you in fast as heck, and they are still really friendly. They are very patient, even late in the evening. I found out recently that they see "pet strays". Tom, my sorta feral, lived on my porch since spring of 2018. (Before that he was sidelined by a blonde.) He got a boo-boo this past December, and it became infected. I called Lend Us Your Ear to see what options I had. Lend referred us to Balsalm, which is our hospital anyway. Dr. Moore took great care of Misa- in for late standard care- and Tom. Yes, they even allowed Misa to piggyback on Tom's appointment. And, yes, they are brave enough to help cats with bad attitudes. Tom had one. Sadly, a few days ago, I noticed that Tom was unable to urinate. It seemed that his left back leg was causing him some pain. My daughter said that Tom almost fell over trying to clean himself. We thought that that was due to his being nineteen pounds. Later that night, I chided him to get out of the rain. He got on top of his FeralVilla, and I hesitated. I wanted to cover him, but knew he would run away if I attempted to do so. The next morning, he was gone. He has been missing for several days now. My husband was the last to see him. I like to think that Tom went on a morning walk, and impulsively decided to look for a mistress. Misa and I are still looking for him in his regular spots. That quick, our lives have changed. And before we could get him help at Balsalm, the most dedicated and compassionate vet hospital in Haywood County. Dedicated to Tom, a tom hopefully vacationing in Miami.

Dr. Kern and the staff at Balsam Animal Hospital are wonderful! Dr. Kern listens to our concerns…read moreand provides thorough explanations on treatment plans. He does not over prescribe medication.