Every dog we ever adopted came from TLC. I've always trusted this business as I've been a customer…read morethe last 25 years. That being said, I have never had an issue when it came to adopting, and they even gave some toys and treats for my girl. She's adjusting to our home greatly. We knew she would need some time and a lot of attention to come out her shell. Please do research before making a huge commitment such as an animal. And thank you TLC for such a pleasant experience once more

We did get Max from TLC in July of 2003. He was a wonderful…read moredog. When he passed in 2016, we adopted our Maggie from Hopeful Tails in Joliet ( 2016). Maggie passed away in September of 2025. God bless her. We adopted Meg at the end of September. She was a surrender. Our win! Meg is adjusting. It takes awhile. Thanks, TLC. Barb Thompson

I was there recently. They only had a few cats. This made it difficult for me to find the cat I…read morewanted.

I recently visited the shelter to meet a dog that I was interested in adopting. Her fur was full of…read moremattes and she had been there for at least a week. Not only that, but I was told she will need major dental work as her canines are very worn down. For a dog to be neglected like that is unacceptable. I was going to adopt her and rescue her from the poor living conditions and neglect by this "rescue" but was told no since I had to make the difficult decision to relinquish my cat whom I had for over 3 years because she developed serious behavioral issues and was attacking my family and my dog unprovoked on a regular basis despite doing everything that was advised by my vet and a trainer. Additionally my dog whom I adopted from PAWS three years ago has never had an accident since day one of living with my husband and I. I thought it was odd of them to claim that she wasn't potty trained but now it all makes sense given what I saw when I showed up there the other day. And if that doesn't convince you, the staff there are incredibly rude to visitors. There was an older heavy set woman who handles adoptions who was there that night and yelled at my husband and belittled him for being "too close" to the dog. It was incredibly unnecessary to speak to him in that way. STEER CLEAR OF THIS PLACE!

Great rescue. Great people. They take great care of their animals. Ourselves, our family, and…read moreour friends have all adopted several animals from Lulu's. Would recommend.

I just adopted a cat from Lulu's and had a great experience! All of the volunteers and staff I…read moretalked to and emailed with were so friendly, helpful, and quick to respond. I could really tell that everyone there cares so much about the animals before and even after they are adopted. I would recommend!

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.

I am beyond pleased with the amount of love, attention, care, and kindness shown to my dog, Karly…read more Karly is very timid, slow to warm up, and unsure of some social situations with people. Throughout the whole doctor visit, Dr. Debbie and Miss Stacey were on the floor of the exam room making sure Karly was comfortable for the exam. Dr. Debbie explained things thoroughly so that I understood everything and answered the very many questions a first time fur mom has. My one complaint was the cost of the services. I feel like it was a bit more expensive than average. Overall, I am very grateful for this positive vet experience.

I was not happy with the service we received for our dog. There were too many things that were…read morediagnosed incorrectly!

Wonderful shelter with so many adorable and loving dogs. There are many staff members here that…read moreadore animals and they are more than happy to adopt them out.

16 years ago I adopted a Chihuahua. I applied last because she went to doggie heaven at the age of…read more15. This time they denied my application cause I didnt have a dog. I didnt 16 years ago either they gave me a dog then. I live in a condo. It dont make sense to turn me away.

Found these guys just a couple of days before my 9-day trip. My son with 3-year-old twins and a…read more6-year-old were going to watch my two dogs but decided I could not do that to them. So three days before my trip I did a last minute search on the internet and Happy Hounds came up first. They were ridiculously close to my house and came out the same day to meet me and my dogs. It will love at first site for the dogs and me. I felt comfortable enough to hire them without checking references. They brought in the mail, took out the trash and made the house looked lived in while we were gone. Try them, you will love them as well as your pets.

My family actually stumbled upon Holly's Happy Hounds by accident. A week before we adopted our…read moreGerman Shepherd puppy, we ran into Jeff at the pet store with his GSD. My wife and kids, excited about our upcoming addition, approached Jeff and we all peppered him with questions for at least an hour that night. Not only was he super patient with us pesky, annoying strangers, but he was obviously knowledgeable and enthusiastic about his love for animals. Plus, his dog sat there calmly and without any protest while we had our conversation, which impressed us to no end. He ended up giving us his card and told us not to hesitate to call if we ever had any other questions. Fast forward a few weeks - our new puppy (Ripley) was driving us crazy. She wasn't eating or sleeping regularly, walks were an adventure/nightmare, barking, chewing, nipping, jumping, etc. We looked up a few in-home trainers nearby and had some consultations. All were either ridiculously expensive or just not a personality match with us or Ripley. Tears of frustration were falling, I kid you not. We remembered Jeff and gave him a call, and not knowing that he was a trainer, asked him if he knew of and/or could recommend any good ones in the area. Long story short, he was out to our house within an hour and began working with Ripley immediately. Problem behaviors were identified and explained to us and correcting methods were introduced and reinforced. Within a few sessions, the improvement in Ripley's temperment was drastic and consistent. Not to sound too corny, but we got back the intelligent, well-mannered dog we wanted in the first place. Nowadays, Holly's Happy Hounds continues to help us whenever we need walking, training, boarding, or anything else. Jeff and Holly share a passion for this business and it shows in their work and dedication to their clients. We cannot recommend them highly enough. Best random pet store encounter in history.

They have been my vet for Pepper for a long time. On Thursday he unexpectedly collapsed on my…read morekitchen floor. It was 7:30 am, I called them and told them what happened. He tried to move but he rolled over and collapsed. I called them explained what happened. They know that I'm handicapped and I couldn't lift him. One of their wonderful staff came over and picked him. Their very caring Vet did a thorough exam. Ruling out everything, Pepper had a stroke. There was nothing we could do for him. Being in pain, unable to move, I made the hard decision to put him to sleep. I had Pepper for 12 years, I will miss him every day. Thank's to all of your staff for their compassion and caring way you treated Pepper and me during this very difficult time. Paul Bohanek

I have never worked with this Vet before. I called them about my puppies having Parvo, they have…read moredropped everything to accommodate me. They CARE !

I am all for rescuing animals, I love animals, and have been a foster for this rescue 3xs now, up…read moreuntil 3 weeks ago. But, according to the mgr. named Kim she stated to me, "Please understand that we are currently in the process of moving out of our facility and are significantly understaffed. As a volunteer-run organization, we are doing our best". Which to me isn't good enough, and at what cost? Bringing in dogs from Kentucky and then selling them for $600.00-$700.00 dollars isn't helping dogs find a nice home. Stop bringing in trucks of animals in until you clean up for rescue. They have had several complaints, just look them up. Even their fosters aren't being taken care of or RESPECTED! Until they can clean up their act, there are other great animal rescues out there.

I had a wonderful experience with Ruby whiskers! I have a…read morebeautiful, energetic, loveable kitty from them. I really respect their entire process and I love that they respond!!! They weren't the only place I tried but they were the only one to respond. they verified me and I was blessed with my new baby boy kitty. I highly recommend Ruby Whiskers!