"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

I've been interacting with NAWS for about 4 months. What a great organization. The people involved…read moreabsolutely love animals and want the want the best for every one of them. I've seen them find fosters from out of the blue. I have seen them rearrange schedules to get a kitten taken care of. I have seen them making sure that it is a proper fit between animals and adopter. what's even better is that they have their own vets on staff and those vets are open to the public often at reasonable rates. I also know that they are very, very cautious with the donations that are desperately needed from the general public.

We were desperate and looking for the best trainer in Illinois. We were willing to pay anything…read morefor a trainer to train a German Shepherd dog that was slated for euthanasia by the rescue group. He looked just like my beloved dog that I loved and lost at 16 years of age. We found Max at K-9 Tailshakers and thru research felt we found the best of the best. We had the foster family drop him off. He bit me twice previously, so I knew this was no easy task and the transition would leave me wounded from dog bites. Max worked with him only a week. He was then a totally different dog. The foster family and all of the GS group were amazed and in awe of the work done. Our boy turned into a loving, sweet and behaved gorgeous but still lethal family dog. Max has our total respect and gratitude for taking our doomed baby and making him an incredible companion The education has not ended. We will consider this a process and take him back periodically for training and board. Max is like part of the family now and we feel so indebted for what he accomplished. We recommend him for all creatures big and small. He really trains the human and the dog. You can tell that he truly loves his work and creates a bond with the dog almost instantly. For real ....he is the best. Baby Bear, Javier, Leslie, Scoutie and Pixie

I can't say enough good things about K9 Tailshakers in Frankfort!!! They are absolutely…read moreincredible. Every time you walk in the door, you are greeted with a huge smile. Our dog has been boarded there several times and this last time they went above and beyond my expectations. They treated our dog like she was one of their own, went out of their way to make her feel comfortable and not miss home so much. The ENTIRE staff are so great and all deserve a top notch recommendation. The owner Jan, went above and beyond to make our girls stay a happy one. I would HIGHLY recommend this place for daycare/boarding/training, they are the best you will find. Great job K9 Tailshakers, you outdid yourselves. Thank you from the bottom of our heart and Emmie's too!!!! We are so grateful.

Alsip Home and Nursery is an emporium of plants, pets and outdoor furnishing with a large parking…read morelot. The houseplant selection is very good. The outdoor plant department changes with the seasons but you can count on mums for fall, posies for spring and all the perennials in between. The draw is the special events. I recently attended the winter porch planter workshop and it was wonderful! Great instruction and value. They also have plant nights, reptile events, pet events, and Santa. Large variety of wild bird seed.

Nice people work here. Very helpful for advice. Good plants too. With that said my experience…read morepurchasing hard goods has been poor. I purchased a bird bath that my wife wanted for Mother's Day. It fell apart after less than one year. We asked for store credit and were refused. Very disappointed. After my positive experience with the people I expected better.

After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

I'd give it 0 stars if I could. They judge you as soon as you go in. They discriminate on the…read morebasis of how old you look. They wouldn't answer any of my questions about some cats that were up for adoption, but ignored me because they already knew they wouldn't let me adopt. I went to a Humane Society Shelter and didn't judge me because I have grey hair. PAWS has a bad reputation for the way they treat people. I would never tell somebody to go to PAWS because there are many friendly shelters that really care!

I love this store! The prices are good, the store is very well organized and the staff is…read morefriendly. Also, they offer weekly specials.

You'd never know it from the outside (it looks so small), but there are so many treasures inside!…read more They sell quality, gently used items. You will definitely leave with a gem! Their profits go to help rescues. You can't go wrong here!

Our experience was absolutely AMAZING!!!! When my previous veterinarian gave up on our Shih Tzu…read more(I'll be Yelp-ing them next - ugh), South Suburban answered our prayers, and did it with excellent customer service, exceptional personal care and low costs!!!!! Special shout out to Dr. Aducci, who was so attentive and detailed!!! Our dog was in a life-threatening circumstance with Pyometra, and she brought our panic to rest! Also a special thanks to Kelly at the front desk, who patiently worked with us and treated us like family!!!! She was informative and very understanding! Our dog is now healthy and recuperating WONDERFULLY!!! As particular as [I know] I am, I was very pleased with everything!!! I recommend this place to anyone who may feel that they're out of options....you will soon find this to be your FIRST go-to!!!! We live 45 minutes away, but I am seriously considering this to be our dog's permanent care location! Thanks a million everyone!!!!

Excellent adoption experience with so many pets available! Thank you for all you do for the…read morecommunity!

Could not have had a better experience here! Sage, our adoption counselor, was super knowledgeable…read moreand took the time to really get to know us, answer any questions and suggest which cat would be the best fit for us. He did a phenomenal job, as the "Duchess" is already bein' a lap kitty the first night home. We're really so appreciative and are excited to give this lil' girl a loving home experience. Also this is a beautiful facility! It's heartwarming to know that these rescue animals have a wonderful space to stay until they are carefully placed in their new homes. Well done HHS!

Adopted my most amazing dog Marco from here 9 years ago :) he's the sweetest boy I'm so lucky to…read morehave him. Thank you for saving him off the streets

We sadly had to put our dog down on February 4th. The team members who were absolutely phenomenal…read morestaff Alexa who works mainly behind the counters. However for my migraine alert dog passing she gave us a huge hug! Then for our last fur dogs passing who we had to put down on February 4th, she held our dog genuinely and lovingly, she provided soft treat snack for her if she wanted it. She refused it at first but she gladly took it. Current doctors who we tried to routinely see if available Dr Straight. She has a beautiful soul and a love for animals! She is patient and kind. She saw our furbaby and worked hands on with our baby till the end. There was another Doctor who we absolutely love. She was gentle and genuine. She was supportive! We added her to our dog list of doctors because she had a ton of knowledge on senior dogs. While she did not put her down, she still came to say her goodbye. Katelyn a groomer there worked along side of our dog. We did let the front staff know if they wanted to tell Katelyn before we put her down that she was welcome to come back. She did come back to say her goodbye to Cocoa when she did not have too. She is a fantastic groomer!!! She takes solid notes. Sofia was a beautiful soul too and we appreciated her. She very sensitive towards the situation. We did ask for clippings of our dogs fur and we never got that from them. So if this is something you want from your dog please do it on your own terms or have a trusted neighbor assist you if you can't. I was planning on turning it into a necklace but never got it. When we picked up our dogs ashes. Staff were sad. One staff she was very kind but she firmly told my husband he was a good Dad. She did not say anything to me on that matter which hurt because while I was not there mostly for the vet appointments. She did not know the work that I did at home or if I attended by phone. So that rubbed me the wrong place. When Katelyn was gone on maternity leave. They had a brand new groomer. She was crappy. She injured our dogs ear. Our dog had to receive vet care. They should have credited full amount back to us but they only gave us partial. That is not substantial when a newbie injures your dogs ear.

Stephanie @ Midwest Animal Hospital has Very Poor Customer Service Skills = I would never talk to a…read moreCustomer in the RUDE way she spoke to me. "Do you have an Appointment - No = We are an Appointment Vet & you need to make an Appointment" = Midwest use to be walk-in-only no appointments = The Face Remains - there was NO one there - maybe 1-2 waiting on the side but NO Lines. I told Stephanie = to check with the Techs and if they are busy I would gladly come back another time. ITS THE WAY SHE SAID IT = Very Rude and Unprofessional. Gina Block

They have provided exceptional care for my three dogs ! And were wonderful at the end of life for…read moremy senior dog a few months back which is so difficult , but they made it easier and were so sweet ! We have a new dog that will also be going there now ... very happy with their care !

Went to this facility because it had a good rating on Google... not so much in person. Staff and…read moredoctor were not friendly. After treating my cat with ear drops for an infection for 10 days, my cat got worse. Decided to take her to Orland Park Small Animal Clinic. Dr Attig was gentle and caring.