1. Pet Pantry Warehouse

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Greenwich, CT

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Pet Pantry Warehouse

3.7 (3 reviews)
Open • 9:00 am - 7:00 pm

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4 years ago

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6 years ago

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5 years ago

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PetSmart

PetSmart

(83 reviews)

My review is just for the retail store itself, I haven't used any of their training, grooming, or…read moreboarding services. This is kind of a smallish Petsmart, but it's only a few minutes away from where I live, so it's convenient to go to pick up a few items. Overall the selection is pretty decent, although the clothing section really could use more warm weather clothing in winter. I was able to find maybe one sweater for my dog, which really didn't fit anyway. Other than that, they are pretty ok, toy and food wise. Like I said, I come here because it's close by.

After the experience at Westport Avenue in Norwalk, where the creepy guy who worked in the fish…read moredepartment literally squished and killed the fish my husband and I wanted to buy - in his hand, with a smile on his face, and then put him in a bag -- and I ran out of the store crying - it was animal abuse... my husband went back in to complain, and they said, "That's just Jerry, you have to get used to him, he does things like that." He said, "no, we don't, he's not our insane son." We were heading home from somewhere and stopped at the one in Stamford on West Avenue and bought a frog -- and the cashier double-charged us. My husband pointed this out and the cashier immediately got angry and told him not to tell him how to tell him to do his job. All we wanted was a refund for the extra charge, as we purchased one frog. He forced my husband to sign up for their 7,000 emails, which are endless spam, and kept insisting it was two frogs. When my husband said, "use your eyes" - he said, "I KNOW YOU, YOU CAUSED A RUCKUS IN HERE" -- which was interesting, as we'd never BEEN in that store before -- and it was just a nightmare. It seems all PetSmarts are busy employing some of the dumbest, meanest, and strangest people on earth -- who do not know how to treat customers properly, but also, always seem to be hiring (no shock there) but do not seem willing to hire competent people. No more PetSmart.

House of Fins

House of Fins

(27 reviews)

I've done a lot of research, have sought many Petco's/Pet Smart's, and they simply do not compare…read moreto House of Fins (HOF). Every YouTube enthusiast that you hope to aspire to be like may be accomplished through the only credible, local aquarium store, House of Fins. I've purchased all of my aquascaping products from them, and am looking forward to becoming a regular customer. Their freshwater plant-life are healthy, vibrant, and the staff are incredibly knowledgeable on their products. I've worked primarily with Peter, and Joe (I believe is his name, sorry bro!), and they've shown excellent customer service. If you need products that they don't have, they'll purchase them for you to pick-up. All I'm missing are the fish themselves, which are ALL so well taken care of. If you've been to Petco, Pet Smart, Petland, you've seen the horrific upkeep of their tanks, and the deplorable health conditions of their fish. However, HOF has not only a variety of both saltwater, and freshwater fish, but they are all so well nourished that it is impossible to not instantly notice the stark differences. GO. TO. THEIR. STORE. ^_^

I started going to HOF about 7 years ago when I decided to pick up my tropical fish hobby after…read morealmost 60 years of a career in the entertainment industry. At my first visit I met with Peter Izzo and Joe Orrico. They were in sales in the retail store and loaded with know how about how to start...right where I left off. In no time at all I had the perfect tank, filter, heater, live plants and fish....and I never looked back. Now Peter and Joe are in the front office in charge of in home custom set-up and maintenance. Just two days ago, Joe rolled up to my house in the big HOF van to do a refresh of my 65 gallon freshwater tank. He spent 3 hours pruning and relocating plants, shifting hardscape. It was as though my fish tank had a spa day...down to scraping the sides and glass top, removing every single bit of algae. He topped it off with changing the pre-filters in my Oase filters and a water change! All the while, Joe offered advice to maintain what he had just done. It was a genius session. Frankly, this is why HOF is my go-to for anything "fishy". It is the ultimate! In the store it is Casey and Aiden for solid advice. They know their stuff. If there is any fish you want they will do their best to get it for you. Ok, I'll stop know. If it is know-how bout fish keeping, and what equipment, food...anything you want to know about your hobby, get yourself to House of Fins in Greenwich. Hilary S.

Pet Pantry Warehouse - petstore - Updated October 2026

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