Wonderful experience for my dog every time. Knowledgeable, friendly, efficient visits inspires my trust in this wonderful staff.

Really good! Michaela does a great grooming job! Been coming here for a few months now since I moved from out of state and she really works with you read more

I love the Pet Palace! Our dog, Winston had a great time staying there while we traveled. His "room" was spacious and he had a comfy bed. He got to have play time in the large indoor area with the staff. When we walked through the facility the one things that stood out to us was that it was very clean! We saw that all the dogs that were there were in clean enclosures and all seemed to be very happy. The staff were friendly and helpful. They answered all our questions and concerns. While he was there he got to go to the spa. His grooming service was fantastic. I loved that he came home shiny and clean with his nails done. Over all I cannot say enough nice things about the Pet Palace. We have boarded at other places, but they are our favorite by far. Thank you to all who helped take care of Winston during his stay and making him feel right at home. read more

My dog recently stayed at the Pet Palace in South Side for 6 nights and he had a great time!!! Booking his reservation online was easy. The staff was super nice and they made me feel confident he was going to be in good hands while I was away. He stayed in the Royal Dog Suite with Pet Cam, which included three potty breakers a day. I added another potty break and a private one-on-one play time. You could also add group playtimes and food treats like grilled chicken, beef or peanut butter filled Kongs. I didn't realize how much I would love the pet cam. It was nice checking on my dog when I wanted. read more

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So happy with the accommodations and services provided for our Husky. We rented a two room xl space for her. She was comfortable and really enjoyed the 2 play times per day. We used their Ian's food and Luna ate well. She was shampooed and nails clipped for under $59. Quite a reasonable price At noon get they play classical music and turn the lights down so everyone relaxes and sleeps. Quite a lovely concept and design. You owe it to your furry family members to check it out read more

they take great care of my Sheepadoodle who hates to be groomed. they are very patient with her and do a beautiful job. Bighly recommend for grooming! read more

I never wanted to have to board my dogs, but I did and they loved it!! The staff is amazing and took excellent care of my fur babies. The staff is the number one reason I continue to use Pet Palace. They are friendly, excited to see your pet(s) and give them lots of love! This is most important to me. I now board my dogs here whenever I am away. My dogs are always very excited to go with the staff members when I drop them off and have always come back clean and healthy. The Pet Palace facility is clean and tidy. No smells noted and they allow you to tour the facility. They also offer a variety of boarding options. I love that from the inside lobby (drop off) you have a full view of the boarding area. No hiding where your dogs are being boarded or having fun in daycare. read more

I was told my dog would be 50.00 to 60.00 Che her grooming . They told me 2 maybe 3 hours the most . Almost 5 hours later we just went to pick her because we were never called . Them to top it off they charged 90.95 to groom an 17 pound dog. What a racket . Do not believe anything they tell you . And the day before she was to go they left me a message that she needed to have vaccination for Bordetella the was another 38.00. I have never had to have my pet vaccinated for that for any groomer. read more

We have 3 cats -- two that are over 17 years old, and one younger cat. Due to the special needs of one of the older cats, we are forced to board them when we go out of town. Recently, we used Pet Palace 3 times to do this. The experience was not great. Since our two older cats had never been separated, it was important to us to be able to board them together. Pet Palace said this would be no problem. However, their "cat condos" are very small -- barely enough horizontal space for a litter box. This means most of the space in the condo requires your cat to be able to make significant vertical movements, which one of our cats could not. Thus, on our first visit that cat effectively lived in the litterbox, preventing the other cats from using it. He returned to us completely covered in litter. To their credit, Pet Palace did move him to his own "condo" when they could, to give the other cats their space. This made sense, and we amended our future reservations to pay for a second condo that was attached to the first through a cat door. They assured us this was not a problem and was available for our future reservations. We also paid for addtional "one on one" (well 3-on-one) play time. On each of our future reservations, we confirmed with them that the cats would be in a set of attached condos -- and were multiple times assured this would be fine. This was critical to us because the older cats had literally never been separted since birth -- so being able to find eachother was key to keeping their stress down -- important for when you are boarding cats. Unfortuinately -- on our most recent visit pet palace fell down hard. First, when we arrived, they did not take the cats out of their carriers imeediately, instead placing them in a store room and keeping them in their carriers. The attendants said "they'd let them out to play before going into the condos" which seemed fine -- except they never let them out while we were there. At the time, none of the condos were actually occupied. In fact, the cats and their supplies were basically grabbed out of our hands over our protest to be put into this storeroom despite us wanting to talk through some of the care details and needing some items from the bin to do so. When we picked up the cats -- we found they were in two different condos, but that the condos were not attached. Since this was so critical to us, I asked about it, and we were told "oh, we were booked up, so we couldn't put them together". I mentioned that we were assured multiple times that keeping them together could be done. The respons was "oh, well, we had to move them around because we were booked." There was no apology, offer of refund, or any indication that they cared at all about how this might have affected our cats. Before I left, they said "don't worry, it will be fine next time." It definately won't be fine next time -- since there won't be a next time. If we have to board the cats again, we'll find a place that actually wants to understand their needs and pay attenion to the promises they make about the care of the cats. read more

I cannot say enough good things about Pet Palace! My dog, Ollie, came from an abused background and is nervous around strangers, but the staff at Pet Palace made sure to not only respect his need for space, but work to make him feel comfortable! I was so incredibly worried about leaving him when I went out of town, but Pet Palace was so communicative and the staff was extremely understanding and made sure to check in with me through email, and always answered phone calls promptly. They even were able to trim his nails before he left, which honestly is miraculous!! I am so thankful to have a reliable place to board my pup, and with such kind and friendly staff. I highly recommend Pet Palace and feel so thankful to have found them! read more

I was looking at reviews on here and realized how unfair they are. None of the reviews are by dog owners but by people who are mad they pay too much on rent in the southside works. As someone who actually owns two large breed dogs I can say with full confidence this will be the ONLY place I use to board our dogs. They take time to ask questions and understand EVERY need your animals have. I have a very social shepherd and a very antisocial pitbull. They offered play group for our shepherd and one-on-time for my pitty. Absolutely great. Our pups even got peanut butter Kongs and nighttime treats. I was even able to schedule baths before we picked them up at the end of our vacation. At pickup they even give you report cards on how and what the pups did throughout their time there (SO CUTE, hung them on our fridge). The staff is amazing and always so friendly. I hope you look past angry residents and choose this place like we did! read more