If I could give this boarding facility -10 stars, I would. Please, if you love your animal...DO NOT TAKE YOUR PETS TO THIS FACILITY. They do NOT care. The dual owners appear to not visit their Business. It is staffed by 20 somethings who appear more interested in anything but taking care of your beloved babies. I recently boarded my two dogs there. One is a Morkie and is 10 months old and the other is a five-year-old Shih Tzu. It was an extensive board because my husband and I were out of the country for 17 days. We had previously had our dogs at the facility for a four day stint and that one seemed to go OK. So we figured it would be fine for them to be there while we were out of the country. We arranged for them to have at least one bath while they were there ( we ordered the "Ultimutt bath"), Which according to their marketing material included "a scrub, rinse, ear clean, Teeth clean, Nail trim/Dremel and blow dry". Also, our Shih Tzu tends to get yeast infections on his skin and ears which I have gotten under control but in advance I gave them his medicine. I paid a total of $45 for them to apply this medicine every other day to his ears as well as comb out his chest and legs to stop the yeast from building up. That was the plan. They have you bring your dogs' food in so they eat the same food they get at home. We use "the farmers dog" which is a very high grade product. We brought plenty of food in and I explained to them how much should be given them in the morning and at night. We left on our vacation. During the vacation, I did Call in to check in on the dogs and Everything was "fine". Once we got back home, I went in on a Friday to pick up our puppies. The woman/girl/20 something went back to pick up Remi our Shih Tzu and to say I was appalled would be a massive understatement. My dog was unable to open his eyes. His hair including especially the hair on his ears was incredibly matted. He was skin and bones. Frankly, he looked homeless. This girl
who brought him out acted like she didn't even notice what was going on. I was in shock and so upset. His skin looked horrible as well. I told her to have the owner call me. I have attached pictures of my dog after I washed him once I got him home. He had lost almost a full pound of body weight. I found out that apparently three days prior to our arrival back in the US, they had run out of the food that we brought and rather than text, call or email us about this, they contacted our emergency contact and all they did was tell him "we will just feed him other food". I have no idea what they fed him but he was either unable to get to it or it was not good or something but he was skin and bones to the point I could feel his back bone all down his back. His yeast was uncontrollable especially his ears. As far as I can tell, they never applied any of the medicine anywhere. If they did, it was negligible. I do not believe they brushed him anywhere as we discussed prior to the board. Keep in mind I paid almost $50 for this additional service. On top of this,All weekend he was unable to open his eyes.I just got back from the vet who told me that he had scratched his retina/ eye and I have him on antibiotics as well as as an ointment and I have him on special products to help get the yeast infections back under control. Of course When I spoke to the owner, she proceeded to tell me that she had not been at the facility because she had a death in her family and she referred me to someone else. That person called me from a number I did not recognize. When we finally did text, in both instances they acted like I'm the jerk here. "Why am I upset? Why am I requesting money back?" Because frankly, I feel paying $550 to board my dog and then have to pay another $200 in vet bills because of their negligence is disgusting. They should never be working with dogs. Both of them had an attitude with me and I'm sorry if a person has an issue with their family but bottom line, the buck still stops with you. I have boarded other facilities and had wonderful results. I thought I would try this one out because it was closer and catered to small dogs but they do not care whatsoever.Your dog is going to be let out in the morning and brought back in at night and they pay no attention. Even the owner admitted to me that perhaps the 20 somethings who work for her could be better trained. These people are disreputable and should never ever be running a boarding facility. Btw this is for their small dog facility.... read more