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    Pet House

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    2 years ago

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    Magoo's Pet Outlet - Magoo's Pet outlet has the biggest selection and an experienced staff.

    Magoo's Pet Outlet

    (3 reviews)

    Not as weird as you would believe. I buy pet food and toys here regularly among other things. They…read morehave everything. It's the weirdest dollar store type of store, but the stock varies widely and everything is very cheap. I can't help liking it. Stop in often because it's a different store every time and if you like something it probably will be gone when you return to get it. So so friendly store emoloyees though. Just ignore the tude.

    Purchased a feeder rat for my 8yr old boa which I have done many times from this establishment and…read morethe rat I purchased yesterday chewed a inch off the end of her tail and 2 other spots on her back the size of a nickel. I called the store and asked to speak to the manager I was worried for my snake and wanted to know if they have records of the rats health quality worried my snake that I've had for 8yrs may become very I'll. I have NEVER had a feeder rat do this in all the 8yrs I've been feeding her. After voicing my concerns to the manager she then laughed at me and kept calling me hun no sympathy for my pet or acting concerned but yet manages a pet supply store. After her not being a helpful nor respectful manager I then asked for the corporate managers name and number after several times asking for it she finally gave it to me. I then hung up and called the number given and it was for another store I asked to speak to the manager giving the woman the name I was told to ask for and had to leave a message no call back no nothing. Poor customer service from manager to the actual owner that I left a message with and yet no response. I have been a customer here for many years but after this I will never visit this store nor any other of there stores. I'm now following vet instructions on her care and debating on having the rat tested. Staff are nice and welcoming while your shopping and spending money but when it comes to actual caring about issues such as this one was horrible customer service. I will never spend a red cent in any of these stores after this. Shop with caution......

    Magoo's Pet Outlet - Magoo's Pet Outlet. Family owned and operated for over 40 years.

    Magoo's Pet Outlet

    (10 reviews)

    Mega Store for your pet!! Have a WIDE variety of items and great deals! Also, a few small furry…read morefriends to take home too!! Super friendly, knowledgeable staff and clean place! Definitely worth a visit!!

    I am writing to share a recent experience I had at your store that I found both disappointing and…read morefrustrating. During my visit, Tim was working the register, and I encountered what I would describe as a passive aggressive and unaccommodating interaction. While his tone may have appeared polite on the surface, his overall demeanor and unwillingness to assist suggested otherwise and left a negative impression. I shop your store regularly, particularly this location and specifically the super saver section, as it is marketed for discounted items. In fact, I previously wrote a positive review based on a great experience. However, it is quite common for items in this area to be either incorrectly marked or not marked at all. On a prior visit, your team acknowledged this issue and made the appropriate price adjustments without hesitation. On this visit, I selected NutriSource Woodland dog food, which was marked at 36.99. However, at checkout, the item rang up as 44.99. In addition, one of the bags I selected was not individually marked, but it was clearly placed within the same super saver section. Despite explaining this and referencing my previous experience, Tim refused to make the adjustment, even after reviewing my prior transaction where a manager had done so due to similar pricing inconsistencies. Additionally, I purchased NutriSource turkey stew, which was displayed as buy one get one half off and marked at 2.00. These items were grouped together accordingly. However, Tim refused to honor the promotion on the items marked at that price, again showing no willingness to resolve what was clearly a store labeling issue. Having worked in retail for several years, I am familiar with pricing policies and consumer protections related to mispricing. At that point, I chose not to press the issue further, as I simply wanted to complete my purchase and leave the store. Overall, the experience felt dismissive and unnecessarily difficult. While professionalism and courtesy are expected in any customer interaction, so is a reasonable level of accommodation when store errors occur. Unfortunately, that was not demonstrated during this visit. I felt it was important to bring this to your attention, as this experience does not reflect the level of service I have previously received at your store.

    Pet House - petstore - Updated May 2026

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