Great customer service, genuine care, overall great service ! It has been a while since I have been in since my dog passed away and it was nice to see that they are still running the store well ! read more

Just wow! Most incredible selection of high quality food, treats, supplements and more for dogs and smaller area for cats. The service was awesome! Thanks to a super knowledgeable staff member I purchased a few treats and supplements for my 8+ year old dogs. Also, I was traveling and need to bath my two mutts... the dog was area here is kept very clean, easy to access the water, cleaning materials, towels and powerful hair dryer. Highly recommend! read more

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We always enjoy engaging the happy and caring employees. The toys are fun, safe, abundant, and well made. If your pup has special food needs, this place may be able to assist. Thank you for all of your support for our puppy. read more

In general, when dogs are trying to bathe, it would really help if you didn't try to clump all the dogs in the nearest baths to each other to f others are open. It can feel crowded especially if you have a big dog and other dogs aren't friendly it adds an extra element of trying to make sure the dogs aren't going to react to each other in such close proximity. So if there are a few open. Give the customers space. read more

Superb selection of pet food and supplies, with caring, efficient employees and great merchandising. Our dog is now older and super picky - we literally brought him to the store to make sure the food we got him passed "the sniff test." Sure enough, he got very excited, had a little accident on the floor (staff is very patient and instantly provides appropriate remedies), and then barked from pure joy. We ended up with some "gently cooked" frozen food, which he's been eating for a few weeks now. The store is a real delight and highly recommended by us AND our doggie - can't go wrong with Pet Food Express! read more

Pet Food Express - Our doggie is a big fan of Pet Food Express! - Pet Stores Near Me - Thousand Oaks, California

This store is awesome. I went in the find some new dog food. My little one had been turning her nose up at everything. After she was cleared by my vet, we tried everything. She was eating Farmers Dog for 2.5 years, she stopped. I tried Nom Nom, Lucy, etc. nothing worked. The employee listened to me and took me straight to some food that can be compared to Farners Dog. and made a suggestion. I went home with a small package and Idgie ate it! Thank you all! read more

Great pet washing facilities! Our dog is never a fan of a bath but this makes it a lot easier than trying to do it at home.

My favorite local pet store and I always bring my dogs here for the self help washing service. For $15 every time and you get the 4th one if you buy 3 tokens. Sometimes there is a wait especially during weekends so keep that in mind. The staff is always friendly and helpful and they do offer puppy group classes sometimes so if you have a new puppy this would be a great a chance for it to socialize and learn some basic commends. Oh and did I mention they have great dog toys selections too? My pup's favorite is the giant tennis ball. I mean you will never have too many of them and since they are bigger than usual so they don't roll under the sofa which I appreciate. Overall great place to load up pet food and snacks. read more

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I went in for a self service pet wash, and while it's fine if you're just doing it for fun, it falls short if your goal is to actually leave with a clean dog. It's $18 for 25 minuets, using a button machine (either that water or dry can be on not both). It includes shampoo, but it's premixed and extremely diluted making it nearly impossible to get a good lather and thorough clean. The dryer is another issue, taking 5-7 minuets (out of your paid time) just to warm up, and even then it's still on the cool side. Overall, for the price, I'd rather pay $5 more and take my dog to a shop that does the wash for me. read more

I really like this store . It has wash bins you can take your dog to give them a bath . The store is clean and employees are friendly .

What an awesome place for your 4 legged best friend. Came here today to get my pug Teddy a bath and it was awesome for both him and myself. The Pet Food Express is not just your traditional pet store like those other big name players. Sure they too sell food and treats and merchandise for your fur babies, but the experience was so much better. The staff working at the front counter were all very upbeat and super friendly during our visit. The best part of PFE is their self serve bathing stations where you can wash your dog at your own pace. There are 4 bathing stations which can easily accommodate small to XL dog breeds. Washes are 15.00 each which give you 1 token worth 25 minutes of time which I thought was more than generous especially for a small breed dog. Dog shampoo, warm rinsing water, an air dryer and towels are all apart of the do it yourself bathing package. In addition to the above, they also sell dog, cat, bird, fish and small critter dietary needs. Puppy and dog training classes are on sight and they have treats and merchandise for all your family pets. So the next time your pup needs a wash, don't do it at home, bring them to Pet Food Express and they will love you for it! read more

Pet Food Express - A little blow dry action after his bath! - Pet Stores Near Me - Thousand Oaks, California

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JAYY NEEDS A RAISE he is so caring and saw me struggling with my German Shepard and tried multiple ways like treats and encouragement to help me get him to the wash station. He ended up suggesting we put him on a rug and drag the rug to the station WHICH WORKED!! He's so amazing 10/10 he's so amazing!! I am very thankful for him read more

Pet Food Express - Pet Stores Near Me - Thousand Oaks, California

Great little pet store. They have some nicer pet items for decent prices. Then I've noticed some mainstream items are priced a bit higher. I like shopping here and browsing around with my dog who always picks out a yummy bone from their open stock bins. They offer great service, and some bigger items like dog crates, cat trees, etc are better quality. Just picked up a 7 ft tall, plush cat tree priced just right ($119) in a dark blue color. I suspect it was priced lower than the neutral colors because they normally range $150 and up. They offered great service in helping me pick out and load it into my SUV. Cat is super happy and so am I! Did I mention that they have self-serve dog washing stations??? Awesome! read more

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What a find! Excellent service, kind employees, and good advice. Couldn't get this guy in the tub but the shower areas were quick and easy! The dog shampoo smells better than my own and the blow out was awesome. Fun toys, special treats and great selection of food and supplies! read more

Pet Food Express - Who's a good boy?!! Can't stand spraying water but loves some veal treats! - Pet Stores Near Me - Thousand Oaks, California

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Love coming in to Pet food Express for the dog training with Rachelle! She has been training my reactive Doberman for a couple of months now and he is doing so great! Everyone around always says he is doing so much better! The staff at Pet Food Express is extremely nice and are always there to help especially Reann! read more

Pet Food Express - Training area - Pet Stores Near Me - Thousand Oaks, California

I've been here a few times and have always had a great experience. The employees are very knowledgeable and they have a huge variety of items. Some of my puppy's favorite toys have come from here. This review is for the employee Jayy in particular. My mom and I were just in and he was incredibly patient with my mom and I making her dog a new tag for her collar. The first one didn't turn out as excepted and instead of becoming impatient or short with us, he was helpful and kind every step of the way. I am a bit shy and don't often compliment people but I made sure to let him know his patience was appreciated. Keep up the great work! read more

The customer service here is amazing. Folks will go out of their way to answer your questions and provide good service. They have a deal here, buy 3 of anything and get the 4th free. So I came into purchase some raw dog food and they had only one out of the flavor I was seeking. I was given a bag at 25% off and was told when their next shipment will arrive. Was also impressed by the knowledge of the staff and how willing they were to answer my many questions. The pet food is of good quality and the prices are reasonable. I noticed there's also a dog wash area with tubs and blowers. The tubs are sorta close to each other, so if you have an unsocial pup, this may not be for you. On the other hand, what a bonus to have the shampoo and blow dry in one place and not to have to clean up! Oh and yes, you're given a clean towel. Parking is easy in the lot out front. I'll be back, so glad to have found this place. read more

Today I came in to do a doggy self wash with my 90 lb border collie/lab- long story short, he had a freak out and escaped! Luckily there was a gentlemen working at the register who came to the rescue and was able to help me and got him back into the store with a treat. I was unable to directly thank him since my pup wanted to leave immediately after. So I want to give a huge thanks to him for helping me!! I've been coming to this location for a few years now and will continue to do so. Such amazing customer service read more

Stopped in here this week and was really impressed! Staff is very friendly and super-helpful. They have a great selection of quality foods and snacks for your pets. I was shopping for some snack for our dog. Also picked up some pee-pee pads. There is a self-help doggy wash. Large basins that can fit any size dog. Pricing is very reasonable. Happy Hounds!! read more

The employees are amazing!! However the blow dryers in the bath area is not warm. My dog was very cold and after 20 minutes I gave up trying to dry her. read more

Pet food express is an excellent place to wash your dog. The water is always warm and the employees are always very friendly! We buy "wash coins" right after Christmas and get 10 coins cheaper! Our dog leaves happy and so do we. read more

Oh my goodness! I'm so happy I decided to stop by this store and check it out. I was greeted and helped by the friendliest sales associate, Michelle! She was so lovely and so incredibly helpful. She spent a great deal of time with me, providing education on puppies and information I wasn't able to obtain elsewhere! Such a positive experience! Alyssa helped check me out at the register and she was also super kind and friendly. I'm officially a new Pet Food Express customer! Goodbye Petco! My little Noëlle is going to love all the treats and toys I bought her tonight! read more

Pet Food Express - My puppy! - Pet Stores Near Me - Thousand Oaks, California

Fantastic staff and a great place to wash your own dog. You're in and out in less than 30 minutes and it's less than $20.00. We have a puppy & a Sr. Dog and they both love it at Pet Food Express self service dog wash. They have a special running right now, if you buy 3 washes you get on free. Fantastic deal!!! read more

What a great place. Open, clean, up to date, light and bright. GREAT STAFF! We have been there 3 times in the last 3 weeks, getting supplies and an education in being good parents to our new Jack Russell. SAHARA is the primary reason we went back after our first visit. She was welcoming and so very helpful - took us under her wing to make sure we were taken care of. Today was our 3rd trip back and again, the experience was great and it is what I would expect from a retailer for our new family member, Buttons! Jayy was great, too. I think our puppy wanted to go home with him. This is our only and favorite pet store. THE BEST!!! This is a re-post because I forgot to add a pic of Buttons! read more

Pet Food Express - Hi - I'm Buttons! Pet Food Express is my "paws down" favorite store! They love me there. I'm just too cute! - Pet Stores Near Me - Thousand Oaks, California

Baw Waw Waw Yippee Yo Yippe Yay..! Pet Express carries Kiwi Chicken my Houndz go crazy over the food. Great prices awesome service, totally worth coming here. Customer service is great; always helpful extremely knowledgeable. Don't be Chicken keep the Kiwi coming!!! read more

Staff awesome! Dog wash so easy to use. My dogs love it that im there whole time. They have lots treats toys better foods and pet supplies. read more

I cannot say enough of about this place, because of their workers, especially Andrew. He is the most helpful employee I have had the chance of interacting with. He always greets myself and my dog with a smile on his face. He's also so knowledgeable about his job. He helped fix my dogs digestive issues with new dog foods to try. I cannot say enough about this guy, he genuinely cares about your pets' health and I hope he is getting the recognition he deserves! read more

I really love their self dog wash area, I use it all the time. It's the best! The shampoo and rinse and blow dried, all fantastic! I love being able to just go wash my dog anytime I want and have everything I need ready to go! The people are always kind and they have excellent products. Really cool store. Yay! read more

My mom LOVES this pet store. The product selection is excellent and the staff is amazing. My mom is 94 & every time she comes to visit she asks if we are going to go to Pet Food Express. The staff is friendly & knowledgeable. Stephanie spent time with us & helped my mom find the right items for her pup. She was friendly & informative! Rachelle also helped us with some initial training & she's already seeing results. We will be coming back here again & again!! read more

Very impressed by the staff..so nice helpful and considerate. I'll continue to buy my pups Fromm food here for sure

My husband and I stopped in the store on the way to pick up our new puppy this week. We were very unsure what we needed from food to bones to treats. Sahara was BEYOND helpful, educated and a joy to be serviced by. We will be going back 100% to get that personalized service and from a clean store! read more

Pet Food Express - Pet Stores Near Me - Thousand Oaks, California

Been here twice. Both times: Kind, helpful, friendly staff. Thank you for such great hospitality!

I love this place. The people are so very friendly and always helpful. Last night after being there I thought I might've lost my wallet and I called after hours and they still answer the phone. Fortunately I found my wallet down between the seats of my car. The staff are all very friendly and knowledgeable about the products but my favorite feature is the bathing stalls. I know they cost a tiny bit more than other places but they are convenient to me and it makes it so easy to give my German Shepherd the weekly bath he is supposed to have for his allergies. They also have the oxygen wash which is very good to keep his skin from getting infected. They provide towels and do the cleanup and provide aprons that are very useful when he shakes it off. There are very many details that they have thought of to make this a safe and comfortable experience and worth every penny. read more

Pet Food Express - Pet Stores Near Me - Thousand Oaks, California

I went to the Thousand Oaks store today in search of a recovery cone for my newly neutered dog. All three employees that I interacted with on the phone and in person were extremely helpful. I loved the choices and was pleased with my purchase. (Zen cone, the best!!) Great customer service. Thank you. read more

Had such a great experience here and so happy it's right in my neighborhood. Love how easy there bath stations are and don't have to bend down into a deep tub like some of the other places. All the shampoo and conditioner is right in the hose so I don't have to deal with bringing my own supplies or grabbing bottles. They have clean stations. After my pups were all nice and clean we received great advice from the staff on harnesses that we needed to replace. Will be back on a regular basis for sure! read more

Pet Food Express - Pet Stores Near Me - Thousand Oaks, California

Jayy is absolutely amazing! We have a new cat and he gave us all the tools for him. 10/10, best employee and should be awarded for his great customer service. read more

I have nothing but positive things to say about PFE. We go quite often, because our pup Taco gets washed there.. we also get all treats and food from there as well. It's become a second home. :) Our dog is a rescue from Korea, and gets really bad anxiety in the car. So we stopped by and the associate helped us get some CBD oil, as well as a personal recommendation that she uses on her dog "calm". We are on the drive now(10hrs) and taco is like a different dog. It's truly amazing. He usually gets sick and we are 4 hours in, and no sick tummy and has been sleeping like a baby. I can't say thank you enough to all the employees that help us on a daily basis. read more

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There is an extensive selection of pet food. The staff is very knowledgeable and helpful. The bathing stations are a great extra.

I would like to thank Andrew for recommending the front no pull harness, after years of a sore back and shoulders, today was the first day I came home and (WALKED) with all 3 pitbull dogs. I can't express my gratitude enough, thank you Andrew!!! read more

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We went into the store looking for our typical kibble, Royal Kanin, and they did not carry it. However, one of the associates, Chris, was extremely helpful. They have a book where they looked up similar brands to our signature brand. In addition to that they have a section of pre made, human grade food that is specially created by a vet to be the ultimate in nutrition and all around dietary needs for your dogs. Coming from my usual excursions to Petsmart and PetCo, I was so pleasantly surprised by the knowledge and friendliness of the staff. I would most definitely return to pick up more food in the future! read more