Pet Food Express Here's something that I must profess Shopping here don't make me stress Jaime, on the under hand I do confess A rescue dog who's been under duress We take him here to get his boosters Shots, I mean...no pain or torture Get him vaccinated just like some fighting roosters They have mobile vets, just like a scooter Just make an appointment on your smart phone or computer Scan the QR code and wait for the needle shooter Located on Fitzgerald Dr. along the same strip mall as Ace Hardware, Grocery Outlet, Target and In-N-Out that you can see along the I-80 corridor, it's easy to get into with plenty of parking spaces. They even have a poo bag disposal and trash receptacle in front. It always comes in handy since the dogs like to handle their business by the grassy area on the side of the store. And just like other locations, they have 6 pet-washing area complete with a drying station. For $18.00, they give you a token and provide you with towels, shampoo, apron and a drying station. They also have a buy 3 and get the 4th wash free, which equals to $13.50 per wash. You know how messy it could get giving your pet a bat at home, so this is very convenient, hassle-free and no need to clean up after. And the main reason we've been coming here is for the Vet Clinics. Their schedule on this particular location is every Saturday from 1430 - 1730 hours. Here's a tip, get the QR code and scan in at 1400 hours, log-in and it's first-come first-served. This will save you some waiting time. Again, it's very convenient, and the Vets are always very friendly, helpful and professional. They ask the dogs' temperament and they handle each individual dogs accordingly. This is greatly appreciated since Jaime is a rescue dog and is still very skittish due to his traumatic upbringing. This particular store is also very clean, organized and efficiently run. They offer good pet food that are healthy and organic. And every time we pay a visit, Jaime is getting a treat or two for being patient and brave, even though he'll shake and tremble like a leaf. But the staff here treat all the dogs (and cats) all the same - accommodating, empathetic and caring. read more

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Wow!!! I came here and spoke to Joseph, the Betta whisperer. And I'm glad. I got a tank from another store and had them check it because our biology teacher was concerned with all of this stuff leaching from the side and corners. It turned out the it was silicone that was keeping everything in. Joseph was full of info and that was great, because we are getting a Betta fish for my classroom. He was such a caring person as he walked me around the store and carried the tank. I do look forward to coming back for my betta, probably male, because that's what my students want. This was a contrast from Pet Food Express where they knew very little. Helpful and nice as they could be, but the guy there told me that PetSmart was closed. It was Easter and they weren't closed. I'd gone to the wrong store. Joseph even showed me the difference between the male and female bettas. It felt like the difference between going to a Home Depot vs Pasttime Hardware where people at the latter know there stuff. I do look forward to more visits here. And Joseph, thank you so much. read more

Extremely kind and generous staff! We stumbled into a puppy when a desperate stranger knocked on our door after his dog gave birth to a litter of 12. We said no. We said no. We said no. We said yes. Being clueless and without supplies, we entered Pet Food Express in Pinole for food, fixings and guidance. Store Manager, Marissa, and team, were responsive and outfitted us with essentials without attempting to upsell unnecessary items. As our heads were spinning from the fact we had somehow adopted a puppy, their insights and tips were greatly appreciated. Each subsequent shopping experience has been positive. While we continued to visit, because I'm not an active Yelper, it had not occurred to me to leave a review. Unfortunately, I somehow took the outstanding service for granted. No more... Our pup was playing with another friendly pup at a park when a third dog sprinted over and attacked our dog and wouldn't release/stop until beaten by people armed with ball fetching sticks. It wasn't pretty. As owners of a friendly chap, the sudden, unprovoked and exceptionally violent incident left us shaken and distraught. Thankfully, it looks like our dog will back to himself shortly. (Random aside- Shortly afterward, we learned the dog has a history of vicious attacks. Good grief! Why bring an animal you can't control?!) Following the incident, I went to the store in search of treats and such to help our pup get back on his feet. Again, Marissa's kindness was unmatched as she showed incredible compassion and went far beyond in expressing concern and helping with supplies. Her actions were from the heart and not motivated by making a buck. THIS is customer service. As such, we are now customers of this store for life. Bravo. read more

Bad Customer service, Treats regular customers like trash if you want something minor (like a coupon). They screwed up and changed policy for 30% off treat coupons said NO NO No you can't have it. They want your money so they express their stupid policy. Great way to lose my hundreds of dollars a year I spend there! Off to Chewy where CS is GREAT! read more

Love this store, Anthony is great knows where everything is gives great customer service!

Just stopped in quickly to grab some dog food about a half hour before closing. Incredibly rude staff. Threw my items into a bag and dented some. Treated me like I was inconveniencing them just for being there. Will 100% not be back. read more

This store is very clean and organized. The employees are friendly and helpful. They also have animal adoptions from different animal rescues as well as limited veterinary services from VIP, on certain weekends. They have the best selection of cute toys for your pet as well as a multitude of food choices. read more

Their store in Pinole is outstanding! Excellent, kind, knowledgeable staff. Their dog washing station is super helpful, especially after a muddy walk in the rain. They have a generous supply of towels, soap and treats. It's a clean, well-merchandised store. They make it easy to find essential pet products. And, they have a scale for your pets. We fostered a dog who came to us extremely overweight. I was able to provide a good diet, appropriate exercise, and then weigh her weekly to get her to better physical condition. They are my #1 pet store (well, alongside El Sobrante Feed who provides feed for our chickens). read more

Love the staff you're very helpful and my dog love them she's been coming here since I got her when she was 10 weeks old and now she's 10 years old. The staff has changed but their service and kindness hasn't. read more

This is the pet store we go to in the area when we go to a pet store - they do not sell animals here. The others (Petco and Petsmart) do sell small animals and let's just say they are not taken care of well and many are not sold as "pets" and this is the best reason to avoid these stores. Petfood express does have weekends where local shelters and rescues will have adoption days and these are great (we have adopted a dog previously from a Petfood Express Saturday rescue adoption). Some stuff here is a little expensive but overall it's a good store. Bought a cat carrier here recently. We generally get most of our pet food from Chewy but when we need something right away, this is the store we go to. Best of the local petstores. read more

We came here looking for a cone for our fur baby as Petsmart didn't have it in stock in his size. We were immediately greeted by a staff as soon as we stepped in. She helped us find exactly what we were looking for and even gave us some money-saving options. The place was small yet well-stocked. I think we've found a new place for our fur baby's needs. read more

Pet Food Express - Pet Stores Near Me - Pinole, California

Morgan, Abraham, and supervisor Tawny were great with my parents' new German Shepherd/Lab mix, who had just been adopted from the pound and was in need of care and new supplies. They were able to manage her, even as she was overstimulated and undisciplined, and gave us pointers on how to manage her. Bathtime got unlimited towels. Prices are reasonable, and staff is so friendly and helpful. A little lacking for those whose pets are not a dog, cat, or rabbit, but otherwise very good. read more

Pet Food Express - I hate getting baths, but there is a lot of fun stuff here! - Pet Stores Near Me - Pinole, California

I Love this store because the staff is so amazing!! They will go above and beyond to help you. The staff makes sure you and your pet are satisfied and have everything that they need! read more

Pet Food Express - The blanket wasn't bought there. - Pet Stores Near Me - Pinole, California

Been going here for about a year and have experienced 2 separate occasions of terrible customer service. The first time the lady literally called me a problem child for asking too many questions about what ever it was... The last time I went there was in line and I was up next the lady opening the other side literally goes to the person behind me I approached her and she tried to act busy and then physically approaches the first person to walk in the door while I waited for almost 15 minutes before I walked out the store. I don't know who I annoyed to the fact where the employees feel like treating a customer like this is okay but I got the memo and will not be returning... Terrible way to treat clients that spend good money I the store on a regular basis. Yes I'm a new dog own and may ask a few questions during dog food changes, but that's your job right? I even called cooperate to complain but that's all I can do, it's obvious this store doesn't care about keeping business and that's fine PetSmart is just steps away. read more

I've never been here before and I won't be returning. Why? Because I was told they only price match to a local retailer if you have a picture of the same item on the shelf in the store with the price. Who does that? NOBODY. I would have just bought it then, duh! This is what it states on their website: We'll beat our competitor's price on any identical item! How it works: If the price of the item is $10 or less, we will beat the competitor's price by 10%. If the price of the item is more than $10, we will beat it by $1.00. Guarantee applies to most of our foods, but a few are limited by the manufacturer. Please ask a sales associate for details. Who is a competitor? Any retail store in our market area. We must be able to verify the competitor's price through a current ad, a receipt dated within the prior 30 days, or a current advertised price on pet retailer's website. I showed them on Petco's website the same item which was in stock. I just didn't want to drive to El Cerrito. But duly noted. I will drive anywhere except here. So if you choose to shop here then good luck BUT I WILL NOT BE RETURNING EXCEPT WITH MY RECEIPT TO GET MY MONEY BACK! read more

Incredibly friendly staff all willing to help me with my picky boy! The ladies were very welcoming and I was helped by one of them that introduced me to a new type of food I never knew about. Very happy with my decision to stop by the Pinole store. Got home with my new food and my dog went crazy for it read more

I recommend shopping here in a heartbeat. They have great products and a company with integrity. It's the Tiffany's of all the pet stores! Excellent customer service. Support this business in your area. read more

Pet Food Express has the coolest, organic items for pets. Period. I took my brother, Albert's dog, Troy Dogihue here to wash him after exploring the beach for the day. It costs $10.00 to wash your pet at the store rather than getting your house dirty or water-logged from washing your pet. Also, I saw a very cool,self-cleaning, automatic kitty litter machine. I think I will buy two-one for Joy's cat, Zucchi and one for Kris & Aaron's two new cats. I will buy these two kitty litter machines on pay day, despite the machines costing over $100. Still, it is well worth the cost purchasing these kitty litter machines because you never have to manually clean the kitty liiter box. All you do is fill the machine with kitty litter while the machine automatically scoops away the manure. Once the bag is filled with kitty manure, you remove the bag filled with manure and throw the bag away. Afterwards, you install a new kitty litter disposal bag onto the kitty litter machine. You never ever touch the manure with your hands! No more handling the nasty, dirty, unhealty, bacterica infested kitty manure scooper! Awesome! BTW: I bought 20 lbs. of organic kitty litter for $14.00 on sale for Zucchi. Very good price indeed. I forgot to take pics at this store because Stone Cold Creamery in Pinole put me in a foul disposition! read more

Pet Food Express - Pet Food Express - Pet Stores Near Me - Pinole, California

I brought my kitty here to give her a bath. I enjoyed the service and care that everyonr provided. Sorry I didn't get names. My cat responded unusually well and actually fell asleep before I finished drying her! The dog in the other bay didn't even concern her. One of the ladies was so kind by giving us a few kitty treats :) I love this Pet Food Express. They really know how to make pets and their humans feel welcomed. Thank you! read more

Pet Food Express - Puppy! - Pet Stores Near Me - Pinole, California

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I love this pet store!! although it is more expensive than pet smart, it's really convenient. it's right next to where I work, so if I need to pick up something there's not hassle. I come here frequently to give my dog a bath. I love the self service wash! it's such a good environment, and also enjoyable for the pet and owner. it's 15$ for a token, I'm not sure about the time limit, but 15 is reasonable I guess. I wish there were discounts on baths, maybe 10% off coupons. the only discount they have is buy 3 get the 4th free, but I don't want to purchase all that at once! the staff is really friendly and willing to help in any way they can. although the prices are a tad high, no complaints with this store! read more

Pet Food Express - all done! he's very fluffy so I can never dry him 100%. but shampoo, rinse, blow dry, apron, and towels all included! - Pet Stores Near Me - Pinole, California

Great store, great staff. They are very knowledgeable and nice. My favorite pet store

I did post not too long ago a not very pleasant review about the dog washing area. I m glad that somebody read and did something positive about it. I went back again to the Pinole location again and experienced the change the cleanliness & the positive customer service provided, I was happy to spend my money in support of good business ethics as a local resident I want to support your business give me the service that comes with it. Thank you for listening. read more

Great intelligent friendly staff. Very healthy and high quality products. "Nessa" who worked there was incredibly helpful and knowledgeable about all things dogs, we truly believed she was a highly trained Vetrinarian. She knew more about nutrition & health for all dog ages then most vets weve ever met. Will definitely be getting all our pets needs there and using there vet service. If their store staff is as knowledge as Nessa, imagine how skilled their Vets are. Very impressed. read more

Sunday August 28, 2016 4 pm Missed opportunity. About mid January this year, I purchased 3 Gamma food storage containers from Pet Food Express's Pinole store. Within a few months mice or rats started chewing holes in the sides to get at the stored food. My solution was to put silver heat resistant tape on the holes. That lasted about a week and the critters returned. The hang tags on the containers in the store indicated something to the effect "pest proof" not sure if this is exactly what it said, but close. One container had fish food pellets, the second had bird food and the third had dog food. When I showed the picture of the three containers to the very nice young lady at the store this afternoon, she told me the company would replace them if I had my receipt and I purchased them within 30 days. I told her I don't have my receipt but I paid for them with my credit card and she could look it up. She said that was not possible. I said how about looking up my phone number and she will see that with my two dogs, one cat, four birds and about 20 Koi, she will see I spend a lot of money at her store. She again, very politely, said she could not help me and suggested I email the manufacturer. I told her I did not buy them from the manufacturer, I bought them from Pet Food Express. She again repeated herself. I told her if I bought a new Ford from Hilltop Ford and it wouldn't start, I would take it back to Hilltop Ford, not email Ford Motor Company in Detroit. Still no resolution. I offered to buy three new containers today and return the defective ones tomorrow, letting her know I felt the manufacturer's representative would, in all likelihood, issue them a store credit. Still "No." I explained that it's too bad she can't look up in her system to see how much my wife and I spend in her store and this experience is a missed opportunity to please the customer at no expense to the store. Still "No." The young lady was very polite but firm in her position. I told her I was disappointed in her decision and will not return to store in the future. Pet's Mart is about 1000 yards to the west and that will be my new shopping store. I told her I would post this Pet Food Express missed opportunity on Yelp later this evening. I then went across the parking lot and bought 10-gallon metal cans with metal lids to store my animal's food. I took a picture of the three containers and hope I can figure out how to add it to this post. read more

Pet Food Express - Pet Stores Near Me - Pinole, California

The people who work here are always helpful and friendly. The shelves seem to be well stocked. On the weekends they have a VIP clinic. I think they also have adoption days. There are also pet washing tubs. Buck, the boy cat, needed a new collar and they had many for me to choose from. While I thought he would look good in a sparkly collar S would be horrified. I got a pretty red that goes well with his gray fur. I'm not sure he cares about the color of his new accessory. He was very happy with his new shedding blade. read more

I took my corgi puppy to get new dog food and JR was so knowledgeable and recommended awesome products. This has been one of the best experiences at a pet store! Will definitely be back! Thank you so much JR! read more

I've been taking my furry baby here since she was 9 lbs, 5 years later she is now 80lbs. The staff here is amazing very knowledgeable and treats my dog like family. When I come here, I know they want what is best for her and for that I will always return. The food and supplement selection is top. And the treats are made with the best ingredients. And the bath! Whew, my fur baby is half mountain dog and one word HAIR. I love that I am able to wash her and leave the mess there. The collar selection is mediocre, but when your dog is on the big size does that really matter. read more

Pros: Very friendly, knowledgable & helpful staff Self service bath for your pet Variety & quality of pet food Convenient & everything you can think of to buy for your pet needs (Express Store) Clean & organize. Easily can spot the section for food, toy, bowls, collars, etc. Items are well stocked Available parking space Came in & had a small venue to adopt pets which is great to have on that day Cons: A little pricy but quality matters Medium size store... just wishing it was a large size store read more

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Always helpful & knowledgeable. I wouldn't shop anyplace else.

All I have to say is Wow!!! Great service! Hands down best store I've been to so far! I usually have gone to either the Pleasant Hill or Benicia location who have always been great but I ended up here, and was blown away by how awesome everyone was. I think I was helped by Susan and she went above and beyond . I needed help with finding items for the 3 kittens that I found / rescued and she was amazing and patient and extremely informative . The kittens and I thank you ...you rock!! read more

I called ahead of time to see if they had a specific cat food brand. They checked and told me they had it. Went in and picked up four 10 pound bags and was asked by every employee if I needed a cart. The gesture was nice but I didn't need a cart because I work out. Overall friendly courteous service. I'll buy more cat food there. read more

I just moved back to the Bay and found housing in Rodeo, a bit farther North than my days in Oakland. So when my canine companion, my Olde English Bulldogge Stark needed a bath, I did a quick Yelp search for a self wash location and found these folks. Very friendly and helpful staff. Easy to use wash facility that Stark quickly adapted to. They provide a 25 minute timed wash and dry for $15, or you can buy 4 tokens for the price of 3 ($45), taking the price per wash down to only $11.25, which is a great deal! Three different options for soap, towels to dry your pup before using the timed blow dryer, and a disposable apron to keep you from getting your clothes wet are included in the price. read more

The workers were very friendly and helpful and the the store was clean and well stocked