Amazing time! As someone who isn't a pet person, Anisa helped me out so much with finding something perfect for my friend's birthday who loves her pet! Showed me many options, and took the time to explain the difference between things I thought were all the same. Thank you!! read more

I can't stress enough how amazing the employees are at this Pet Food Express location. As first time dog owners who unexpectedly adopted a dog, we have been so grateful for how helpful, reassuring, and loving every employee has been. Shay was the first person who helped us get everything we needed to make our dog feel comfy and cared for. She was super patient, knowledgeable, and extraordinarily helpful. Ruben helped us on our 2nd trip and lovingly showered our pup with affection and showed us how to properly put on our new pup's harness. I am especially impressed with how knowledgeable the employees are about the products in the store and broader marketplace. Thank you to Shay, Ruben, and all the other employees who showered our new dog with treat samples, kindness, and care. Your expertise and kindness brought so much joy and comfort to our growing family. Other things that might be helpful to know: 1. The parking lot is small and difficult to navigate but there is add'l parking on the upper level. Definitely recommend avoid going between 5p-7p if possible cause there's a lot going on in the complex between pickups from Han Martial Arts and dinner at Italian Colors. 2. Returns and exchanges are hassle free at Pet Food Express, just make sure to hang on to your receipt in case your pet doesn't love that bag of treats or you bought the wrong sized item. 3. The online shopping experience is easy to navigate AND if you shop online through this link: https://www.petfood.express/?p=ROCKET, they will donate 4% to Rocket Dog Rescue, a wonderful volunteer-run organization that saves lives. read more

Pet Food Express - Vest, harness, leash, collar, tags,, and bone, all purchased from Pet Food Express! - Pet Stores Near Me - Oakland, California

I live nearby this Pet Food Express, it's smaller than other Pet Food Express locations in the area, but it gets the job done and then some. It has met the needs for me and my dogs, they have a good selection of stuff including a frozen Just Food For Dogs section that we've bought stuff from before. Their scale works, sometimes other stores' scales aren't always working. I mainly go to there because it's one of the locations for VIP Pet Care and they operate on weekends, it used to be Sunday mornings, now it's Saturday afternoon. One tip: While it's not publicized for a lot of their items if you buy 3, you'll get a fourth for free. I'm not sure why it's not more well known, one time buying some bully sticks from there the person at the register told me to get another one. Not related to my experience there, but I also hear Pet Food Express does a lot to help pet charities and shelters. read more

Go straight to this location. Have been to other stores and this is the best one by far. The staff is wonderful. Knowledgeable, friendly, helpful and fun! Taking my 10 mo puppy has been challenging. The staff are the best at working with him and helping him feel comfortable. They don't mind us walking around the store checking things out, even when they are busy. Love, love, love this location. Special props to Patrick, Monica and all others for exceptional service and suggestions (and special treats for the puppers). read more

Pet Food Express - Pet Stores Near Me - Oakland, California

the people here are always super helpful and the shop is well stocked with most everything you need. special thanks to Kai who is the definition of customer service. read more

Really love this location. All the staff are so attentive and really goes out of their way to provide a consistent phenomenal service. I come here to bathe our dogs after running them at the dog park and very convenient too right off Hwy 13. There are I believe six dog bathe station and split into three different rooms which is fantastic with lots of space between dog owners. They provide three towels but you can ask for extra in case you need them. If you buy three tokens you get the fourth dog bath token for free. The mobile vet VIP Pet Care is also here on Saturdays I believe around 3pm. You checkin using their QR code and they will text you when it's your turn to be seen. I also like that the aisles are clearly marked so very easy to find what you're looking for. Good selections of dog food and treats, and they have a dedicated area for pet hemp products which I think is very cool. I highly recommend coming here for their excellent service and good selections of pet products all in one. Cheers! read more

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Everytime I walk in looking for something in particular I get great and knowledgeable advice. You can really tell they care about your pets well-being. Monica was particularly helpful when I went in last. They also have good quality products. Will be coming back indefinitely read more

Great quiet location especially on a Saturday when everyone else is at the local farmer's market! We came for an engraved tag and we got one ; mission accomplished with helpful staff and the regular prices for a pet food express across the bay. read more

I came to this location for dog food on Saturday and all the employees that work at this location are super knowledgable about their products and friendly to all their customers. They also do delivery which I love since sometimes I can't make it out here. Only bummer about this place is the parking here can be such a crap show but other than that, I make a point to come here versus any other location! Definitely check this location out for your pet and their needs :) read more

After a bad experience at the location on Piedmont I decided to stop giving my business to Pet Food Express. The other week I found myself at this location after having a dog food emergency and I was very surprised by the staff. I'm not sure if they're genuinely this helpful or if I just happened to catch them on a good day, but it's a BIG difference from how I was treated at the other location. Dean was super friendly and totally understanding when my purse knocked down part of a display. (So sorry!) And Jen helped me figure out what was best for my dog without making me feel stupid for not knowing anything about the options. (A problem that I had at a local pet shop.) read more

This is my go to Pet Food Express, but unlike most chains, I find that their service is exceptional regardless of which store I find myself in. The staff is all super knowledgeable and very friendly and my pet needs have run a pretty wide spectrum. Highlights- - Most brands of food have a buy 3 get 4th free offer. - They have a very extensive CBD section (much more than I've found at dispensaries and more affordable as well). Don't be afraid to ask questions as I've found there is always someone working that knows a LOT. - I will never buy a harness online again - and will instead just bring in my dog to get fitted. - Very good return policy if you pick up something your pet doesn't like or doesn't like anymore. read more

Came in to buy all the stuff one needs when getting a new cat and Patrick was incredibly friendly, helpful, and knowledgeable. 10/10 service; thanks so much! UPDATE: Came in again this afternoon and got additional help from MJ and Alicia, both of whom were incredibly kind, informed, and helpful. Thanks again :) read more

This place is much more than a pet food store. They also have a weekly veterinarian station, a dog washing area, and the employees are all incredibly knowledgeable and helpful. Ever since we got our kittens from OAS we've been coming here for advice on feeding, grooming and all things cat care and they are more like consultants. Also the selection is really great across the board, including lots of high quality foods, treats and litter. I highly recommend this place for all your pet needs! read more

Delightful little store with everything your pet could ever want, in my case my dog basically wanted everything. Staff was very friendly and helpful, definitely a good spot to purchase any of your fur babies needs and wants. read more

I don't normally shop at this location since I'm much closer to the Pinole store. However, I was in the neighborhood and thought I could check it off my list of errands. I was pleasantly surprised at the warm welcome, and phenomenal service by Jen. P! I had some questions about switching the Current brand of dog food I've been purchasing for years. Jen asked many questions pertinent to my dogs needs, diet and health. She provided several options, and the Why? Behind each one. I landed on one, and my dogs Love it!!! Super happy with my shopping experience, and Jen's assistance. Thanks Jen I'll be back to shop with you in a month. Dani read more

I'm not going to lie.. I went in here for the bathroom. But while I was in here, I wandered a minute and I noticed three things: 1) The staff was super friendly and helpful. 2) Their variety was pretty good and their pricing was very fair, which is unexpected with a small pet store. 3) The dog wash section at the back is amazing and you're going to want to wash your dog here. That is all. read more

Pet Food Express - Super cool dog washes. - Pet Stores Near Me - Oakland, California

I love this place. I have needed help when I care for my son's dog. They are always cheerful, helpful, informative and patient. The employees all seem to love dogs! They give good advice and I will continue to go there. read more

What a wonderful group of people! This is the place to socialize your puppy and get all your doggie supplies. They have a great selection of toys, training tools, leashes and harnesses and of course high end dog food. The staff here is so nice, helpful and knowledgable. I feel so lucky to have them as a resource! The VIP Petcare mobile clinic (Sundays) is also great. My puppy had all of his shots here. The check in process is quick and done online, and the staff is prompt and super friendly. read more

We were out of cat food and drove down to Pet Food Express and got there at 6:05PM on Sunday and ran to the door (closing time 6PM). We saw the folks closing up and stared forelornly through the glass door. One of the workers opens the door and says "Sorry, we're just closing up. What did you need?" We told him we were out of cat food and he replies "Well, we don't want any hungry pets! Our registers are shut, but if it's just some food why don't you come in and grab a small bag of what you need and then come back sometime during the week and pay for it." So we did. Wow. Didn't expect that. Our kitties thank you, Pet Food Express dude!! read more

Very friendly, helpful staff who are good with animals. Pet wash stations can handle big dogs (like a 100 lb lab) and there's normally at least one open except on Sunday afternoons. read more

I love love love this pet food express. They have a good amount of dog goodies. But I mostly come here for the crickets to feed my frogs! The 5 Stars are really for the amazing staff here. They all greet you with a smile once you enter. If you come in as often as I do they already know what you're here for . These guys are an amazing group of people. read more

I've found the staff to be consistently friendly, helpful, professional and nice; they're really nice to my dog too!

Love this pet food express team!!! Always a great experience, greeted with smiles every time! So helpful with suggestions on what issues my pets are having. Knowledge about pets and the products really shows. read more

Thank you so much Alicia, Davina, MJ, Ruben, and the other staff members we have interacted with. These folks are as good as it gets. They are always helpful, knowledgeable, friendly and patient. We are brand new dog owners and they have guided and counseled us since the day we brought Teddy (aka Teddy Ruben) home. read more

Pet Food Express - Pet Stores Near Me - Oakland, California

All the employees go out of their way to engage in a friendly manner with all the customers. They are quick to help me find what I am looking for too. The only negative I have about this place is when the guy who works the register (who has cats) makes sure to try to shame me when I answer his question ~ about if I allow my cats out doors ~ with a yes. Can you indoor cat owners STFU and stop with the constant negative judgment of people who don't agree with you? I think its inhuman to trap a cat indoors for their entire life; I don't school you on it because I have manners. Don't ask the question if you are going to be passive aggressive towards people who don't agree with you. I'm just here to buy cat food. Thanks. read more

I like the traveling vet clinics at Pet Food Express and my dogs get most of their shots and medicine there. I also found a nice harness for my dog at one of their stores as well as some great treats. Staff is friendly and helpful. I will keep going back. Highly recommended. read more

Great store, great wash for pets, great customer service, great products and prices... However absolutely horrible parking lot. My advice...don't park in front of the store, its built at a weird angle and if you're not being careful, you might backup into another car. Drive slow getting out on that ramp too. read more

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Everyone who works here is so nice and informative. I pay a little more for the experience. It's like going to a therapist for doggie issues as we all have adopted dog challenges and we NEED support dealing with all sorts of issues. Keep up the good work. I run a service biz and VALUE knowledge and caring attitudes. read more

Parking may be a bit tricky but it's worth it! This is a fantastic Pet Food Express -- the staff are friendly and helpful, I have never had to search for someone to help with a question. When I hobbled in with a sprained knee, a staff member helped me load and push my cart and then load my car! Reasonable prices become great deals on buy 3 get 4th free for all items. Conveniently located at the bottom of the hill from East Bay parks for a quick doggie clean-up before heading home after muddy/poison oaky hikes in the hills. read more

I love this location. It's the closest one to me, the staff are super helpful. Parking is always available in a free lot. It's also June of the larger locations, so they have a wide variety of food, toys, treats, shampoos, supplements and first aid items. Also have a dog washing area, which is very nice and convenient and split into two rooms, so you only ever share with one other washer. The soap in the machine is also great and includes a sensitive skin/allergy formula I also got a great orientation the first time I brought my dog for a wash. read more

Pet Food Express - Post bath - Pet Stores Near Me - Oakland, California

Pet Food Express is in the Montclair Village and it is great to have this selection in the neighborhood. No highway mess or fuss. The staff will help you and they have just about everything you need to take care of your pet. While you are there ... you can get a tag made for your pet's collar ... on the spot in just minutes. It is very convenient and there are several sizes and styles to choose from. The owners of the store are two locals who support the community by offering supplies and services to local non-profit organizations. I have attended special events they have at the store to raise money for local charities and pet organizations. No they may not be the least expensive place to go for pet products ... but they are one of the ones with their heart in the right place. I like to support our community members ... and especially the ones that are giving back and who are doing a great job! I give them 5 stars because of good customer service and useful products along with the owner's commitment to community service. read more

These guys have everything you need for your pet, convenient location, helpful and knowledgeable staff. Plus, they usually carry top tier products that other stores don't have. My go to store. read more

You will find the nicest staff working here. Everyone is helpful, friendly, knowledgeable and treats my dog Cab so well. He loves going in there, knowing he will be greeted with smiles and treats. :) read more

Big supporter of Pet Food Express!! The parking lot is hidden behind a gas station. But once you get up the ramp, there's ample parking. I had gone around lunchtime on Monday and more than half the lot was empty. The staff was friendly and really helpful! Unfortunately our basset had an accident in the dog treat aisle and when I asked for paper towel to wipe it up, the gentleman behind the counter gladly did it for me. I felt bad having someone else wipe up after her, but the gentleman there didn't make a fuss about it. He even went on in saying not to worry about it and that it happens often. To that gentleman that I didn't catch the name of.. Thank you for being nice by not sneering at us when we were in the store. Once we ended up picking out what we needed, the same gentleman that cleaned up her pee, helped us at the register. He asked us if we found everything we needed and did so with a smile! The other staff member behind the counter came up to Holli and commented on how friendly she was and even offered her a biscuit :) Thank you Pet Food Express for always having the nicest staff members and best service!! read more

Pet Food Express - Storefont - Pet Stores Near Me - Oakland, California

Great and friendly service every time I come here to get Bebe some natural pet shampoo, healthy freeze dried treats and her very favorite Honest Kitchen dehydrated natural dog food. What's not to like as they have free parking! Bebe is always welcome here. read more

I've shopped at Pet Food Express Montclair for years and I always appreciate how friendly and helpful the staff is and the great selection of foods and other pet supplies. But the other day they exceeded my expectations (again!) when I arrived at the store with a completely unruly mud-covered one year old Golden Retriever who at that moment forgot all her previous training and was completely out of control. They were so understanding and helped me get her settled in a bathtub. I couldn't even express how grateful I was for their compassion and their help. Thank you Pet Food Express! You all are GREAT! And I'm very grateful. read more

The team at Pet Food Express is terrific. They're very helpful in guiding you to the best products for your pet needs. The well-staffed team is helpful and educated in the products they offer. I've been shopping here for years. I recently purchased a ZenCone dog collar, to be used in lieu of a plastic cone for post surgery. This soft cone was highly recommended by a staff member but I was a bit skeptical. I purchased it and am delighted with it! I'm thankful for the push to purchase. read more

Really love this Petco Express compared to most petcos/pet stores in the Bay Area. The staff are extremely helpful and friendly. They have a good selection of everything I need for my cat. Plus its very easy to get to and has plenty of parking nearby which isn't true of many other local stores. Also safe area as well which is becoming more important! Def had to stop and thank them for all the great service here on yelp! read more

My favorite pet store! The staff is welcoming, helpful and knowledgeable. They have a large selection of quality dog food. I wouldn't go anywhere else. read more

Stopped by today after a long morning at the vet and had to pick up some new dog food. Steve was incredibly helpful with showing me around the store and assisting me in finding and reading the labels for the brands I was interested in trying. He was extremely patient and helpful with all my questions and even helped me carry my huge bag of food to my friends car. I truly appreciated all his help today as well as the input his manager Toni provided. You guys helped turn around my morning so thank you both for that. The store was very organized and seemed to have a lot of great brands of dog food. I didn't have time to explore the treats and the rest of the store but I will definitely have to come by again and try the pet wash with the coupon they gave me! Thank you guys for the great service! read more