: We originally…read morestrayed from Dr. C because we thought another vet would be easier to get into. That turned into the whole mess I posted about: different pricing than we expected, confusing communication, and paperwork with another person's information attached to our dog's visit and my husband's signature. Lesson learned. We went back to Dr. C, had the consultation, scheduled her dental, and everything went smoothly. Clear pricing, great communication, cleaning + extractions, and she's already back to herself. And WOW, someone just told me they were quoted $995 for essentially the same dental work at another clinic. We paid $295 for the cleaning + extractions with Dr. C. Jeez. This is exactly why sharing prices and experiences can be so helpful for other pet owners. ' . .

I am extremely disappointed with the service and lack of communication I received. Weeks before the…read moreprocedure, Dr. German examined the papillomas on my pet's back-left leg and recommended that they be removed. This procedure was specifically scheduled as a follow-up to his evaluation and recommendation. On the day of the procedure, I clearly marked the papillomas and verbally told the staff member who took in my pet not to miss the papillomas on her back-left leg, which opens and bleeds constantly, and was the sole reason for the first visit. Despite this, the scheduled removal of the papillomas on the back leg was missed. When I discussed what happened, the front-desk employee repeatedly insisted that the area had not been marked, blamed me, and called me a liar over the phone. When I explained that the procedure had been scheduled based on Dr. German previous examination and recommendation, I was told that he sees many animals and cannot be expected to remember everything. However, this information should have been documented in my pet's medical records and confirmed before the procedure. Instead of listening to my concerns and discussing how the situation could be corrected, the employee argued with me. There was no attempt to accept responsibility, review the records, or offer a solution. I have trusted this veterinary practice with my pets for years, so the lack of concern, professionalism, and appreciation for my continued business was especially disappointing. I asked for Dr. German to call me and provided my phone number, but I have not received a return call. Mistakes or misunderstandings can happen, but how a business responds matters. I expected compassion, accountability, and a willingness to work toward a solution. Unfortunately, that was not my experience. I will be taking my pets elsewhere.

All the staff and doctors are caring, concerned and focused on you and your pet. They listen to…read moreyour concerns and take the time to answer your questions. They are able to explain the options that you have in treatments with honesty, integrity and compassion.

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.

we have been taking all of our pets to this facility and at its previous location for over 26…read moreyears. We have had nothing but awesome care for our animals. The entire staff is very sympathetic to issues with our loved ones and takes care of them as if they were their own. I read some of the one star reviews, and they are a joke. I have never in all my years seen them treat or speak to anybody poorly. You have to remember they are a business and as sympathetic as they may be to handing out free care that's not how a successful business works. If you want the absolute best care for your animals this is where you need to go. If you want to complain about not being able to pay or walking in on a Monday or a Friday, which are hands down their busiest days and expect to be treated within seconds you need to reevaluate your life decision decisions.

Arroyo is the best! Everyone is caring and incredibly dedicated. Wonderful staff and vets!read more

With this letter, I would hereby like to compliment, "Karen's Animal House"! Karen provided me…read morewith excellent service today. Karen helped me out by taking my 2 large German Shepherds after finding a few fleas on them. This happened to my dogs after staying at the, " La Quinta" (pet friendly hotel). We have been on the road for six days traveling from New York on our way back to California. This morning we woke up to both dogs scratching miserably, with fleas from this hotel! Karen told me she was actually booked solid this morning but she rearranged her schedule to help us out because of our situation. Karen's attention to detail, great communication skills, and ready smile made the experience even better than I expected. I am so excited to share this with you! We are so pleased with her expertise and expedient service! We were able to get back on the road and continue our travel within one hour from dropping the dogs off. Hence, Karen's professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. She called us when the dogs were finished. When we picked them up she surprised us with a 10% military discount which I stood there in disbelief! This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with her and her lovely employee! It is my pleasure to recommend anyone reading this to do business with her in the future! Sincerely, London Fiehler

READ MY REVIEW!!! If I could give negative stars I would…read more NEVER BRING YOUR DOG HERE. I am active-duty military stationed in San Diego, CA, I was 6 months pregnant when this incident occurred now that I am not pregnant anymore, back from deployment, and in a good routine with my baby, I want to get justice for my dog. A little back story, Pearl was my 4-year-old healthy English bulldog that I had gotten while I was stationed in Japan. She flew all the way from Japan to the United States without any issues and went to the vets prior to this trip to NM (which I have documentation stating that she was 100% a healthy dog). On March 21st, 2025, I had last minute decided to board my dogs, Pearl (English bulldog) and Levi (Akita Inu) at Karen's Animal House (ADDRESS- 1646 Mahaney Dr, Las Cruces, NM 88005) for a quick overnight stay. As I went to drop them off, I explained to the worker that Pearl needs to be kept cool. He stated, "don't worry, we get bulldogs all the time here," this gave me some reassurance that Pearl was in good hands for the night. Pearl and Levi were dropped off at 12:30pm. Around 1:30pm, a worker called me to say that Pearl was outside, she got hot, and they brought her inside. Around 3:30pm, I was called again and told that Pearl was unresponsive, and he think she has passed away. I was hysterical, I proceeded to tell him to call the vets immediately or bring her to wherever vets and I would be there AS SOON AS POSSIBLE. I was there in less than 10 minutes. As I arrived to Karens Animal House, NONE of the workers were helping me even locate Pearl. I went slamming through each room and not a single person stopped to assist me. I walked out to their grass yard, where I saw this worker carrying my dog out in her bed and she was clearly dead. SHE WAS ONLY THERE FOR 3 HOURS. Her body was so cold and stiff, I could not understand what had happened within 3 hours. My other dog was a wreck. Karen has never called or even tried to reach out to me or even pay for any of this. I paid for Pearl to get a necropsy done immediately because I couldn't drive back to San Diego with my dead dog in the car. The necropsy came back that she aspirated due to "foreign material." Meaning, her death could have 100% been preventable, just like if you see a HUMAN BEING CHOKING. The workers failed to mention to me if she had possibly vomited at any point, I was told that Pearl was being watched by one of the other workers, which is clear negligence. It isn't like she dropped dead because of a heart attack; ANYONE would have noticed a dog choking. I had gotten in contact with an Officer Aguirre of Las Cruces Animal Control. He went to Karens Animal Place to interview, I asked if they had footage from the cameras and he said that he asked but apparently the cameras "didn't work." He also told me that he was going to get somebody to arrest me because I was "threatening him." I spoke with him again; he said that there was nothing that he could do and the case was closed. This was traumatizing, he seemed to be taking the easy way out. I didn't understand why animal cruelty laws were not being followed judging by where I live in San Diego, this situation hell would be raised. This event caused me so much emotional stress that I have been diagnosed with PTSD, anxiety, and depression and now must take medication every day to regulate myself. This whole thing happening while I was 6 months pregnant, I had too many scares thinking that I lost my baby. Pearl was my whole heart, and it truly felt like I lost my child. I know nothing will bring her back, but I want justice for her and I don't believe Karen should get away with this. Dogs don't just die in 3 hours.

I've used Dr Brown's svcs for both dogs and cats for the past 22 yrs. He is the BEST! He is…read moreknowledgable, an excellent diagnostician -- and if he doesn't know something, he is quick to consult with other vets (including those out of state) and also research the lit.

These folks have been great over parts of three decades boarding our critters. Frida is there now…read more If we happen to bring her in and her shots are out of date, our vet next door will do it while she's being boarded. I bet not many folks have that option.

The dogs are stoked when we drop them off and pick them up. There's also a vet next door that will…read moretreat the dogs if needed.

I have been taking my little girl Sydney there for a while…read more They have a groomer by the name of Alex, and I have to say he delivers what he promises. My little girl and I are dependent upon each other and today she was shaking because I was leaving her to be cleaned up. She is my service girl and I was starting to have a bout with severe anxiety and panic in the form of extreme dizziness. Once she was back in my possession things started clearing up. Her happy face is go

I don't board my dog, so this is a review only about grooming. I don't have a dog that needs a…read morespecial cut, so it's really only about a bath and toenails. And for that this is a 5 star joint. This place is exactly what I need. 1. Friendly staff 2. Quick service 3. Dog left happy and his coat was soft and smelled great I actually set up my appointment with the owner on Yelp and the staff when I walked in knew nothing of that exchange! But they fit him in and I picked him up in about an hour. I will update this review as we continue to need baths and appointments. I understand the groomer isn't there all day most days and this might be tricky.

I have used Mike for dog care and other house maintenance when out of town. He is fantastic! Super…read moreresponsive, polite and fairly priced. Always shows up and took great care of my dogs. Cannot recommend him enough. Always my go-to for pet sitting or house checks!

This is the best pet sitting service we have ever used. Mike is great. He is always available even…read moreon short notice, he's on time and sends photos of your pets while you are away. Rates are very reasonable.