we have been taking all of our pets to this facility and at its previous location for over 26…read moreyears. We have had nothing but awesome care for our animals. The entire staff is very sympathetic to issues with our loved ones and takes care of them as if they were their own. I read some of the one star reviews, and they are a joke. I have never in all my years seen them treat or speak to anybody poorly. You have to remember they are a business and as sympathetic as they may be to handing out free care that's not how a successful business works. If you want the absolute best care for your animals this is where you need to go. If you want to complain about not being able to pay or walking in on a Monday or a Friday, which are hands down their busiest days and expect to be treated within seconds you need to reevaluate your life decision decisions.

Appreciate the staff, good clinic, the experience and mostly I suppose the ability to pay. I know…read moreinflation is high and money is not as valued as before. Profits is american culture :) Two dogs examined and heart guard test, another medication is 515 dollars.... in a year or so I better have 1000 dollars to bring in for two dogs. :)

My dog had a really bad seizure Thursday night which turned into an all night episode. She didn't…read morestop looking around and shaking. She stayed up the entire night without going to sleep. I knew she needed immediate attention. My normal vet had no appointments for the day. I seen this animal hospital accepted walk in visits. I called first and they said they would see her. They had me drop her off and she spent about 6 hours there. Jon Morrow called me twice about what we were going to do. He was very knowledgeable. It was a very hard situation and they helped me feel more at ease. The bill wasn't too bad either. Much less than taking her to the emergency vet in El Paso. Thank you!

Had to have my 19year old dog to sleep, they were very compassionate . Provided a quiet space and…read moretime for him to not be afraid and less anxious about the procedure for me. Dignified

Was there for almost an hour and a half without being seen. The girls up front are not really very…read morenice, one was very snotty with me and seemed like she could care less that I had to go because I have my own job that I am required to attend. I was more annoyed at the attitude from the front desk gal, than the wait, however, I do have back problems as well, and none of their seating is comfortable, so being there that long was just awful for that reason as well. Now I'm out 2 hours of work, my dog wasn't seen, I'm in a lot of pain, and I still have to take my dog somewhere else to be seen. I hope they don't think that their time is more valuable than mine... or do they just over schedule appointments?? Whichever it is, time is money for everyone, so waiting for 1:15 minutes after your appointment was scheduled is more than enough time to wait for the service you are there for. I am very disappointed and I am out money from missing work. Now it's going to be longer until my dog can be seen because I lost work, money, and time, and now have to find a day to take more time off, after I work extra to make up for the time and money I lost from missing work today. Not appreciated at all.

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.

I had a really good experience with my furbaby here. The waiting room is spacious and you could…read moresmell how clean it was. Clean is GOOD!! I appreciate how quickly they got me in and how considerate and compassionate they were on the phone when scheduling the appointment. Especially when I said I believed she had a UTI and was prone to struvite crystals. They were empathetic and had availability the next which was awesome. Another clinic which shall remain nameless didn't even give me the opportunity to explain why I was calling before saying they had no availability for two weeks! We definitely got the better of the deal here. Kind and reasonably priced. So, we were seen and treated kindly. No judgment. Especially with my furbaby being overweight. No "she needs to lose weight" and "this is why she is having this issue." Recommendations were made and a new one for Filaway which no one has ever made before. But I appreciate that there was no pushing or upsale or side eye. Just kindness and consideration. Medication prescribed and "if symptoms don't improve, come back," not "you MUST return for a follow up." My furbabies don't go to the vet often, so taking them in is traumatic for all of us and I'm sure they sensed that at this clinic and I'm sure they're used to it. I'm grateful for the experience and will come back...as needed :)

I have been using Jornada for over 20 years and always happy with their services! Even over COVID…read morethey worked with you and got your animal seen.

unless you are rich, do not bring your pet here. I had because I qualify for low income having a…read moremental illness vouchers that were over $600. They did not apply them because they made the operation after the date even after that they were given a voucher for 250 and a voucher for $82.11 one of the $500 vouchers the shots and neither I've been paying off and I said forget it you can take me to credit because you didn't do what you were supposed to do. They did not apply what was given to them from a program, they don't care about low income people at all they did not work with me and I've got the proof.

We had our dachshund seen for exploratory GI surgery due to swallowing a foreign body & we had a…read morephenomenal experience here. Dr. Mobley assisted us quickly and laid out our options, and carefully explained risks. She also helped us understand the costs we faced with our options. We moved forward with exploratory surgery and received constant updates throughout the day on how it went. We were out of town at the time & Dr. Mobley & Dr. Smith called daily to give us updates as our little man recovered after surgery. Hearing directly from the doctors each day was so comforting & I could get my questions answered easily. I trusted he was in great care while I couldn't be there physically. You can really tell the doctors here care about your pets wellbeing & we are so thankful for Dr. Mobley saving our little man's life.

Dr Cook and staff are amazing! They are always professional and attentive to my fu babies' needs…read more It is apparent that Deena and Dr Cook love and care about all fur baby clients. Highly recommend:)

The vet was so gentle and genuinely invested in my cat Peanut Butter's care, they let me drop her…read moreoff the day before her procedure to work with my schedule, and I was able to pick her up the same afternoon of her surgery. She came back to me in great shape with no signs of stress (other than shedding, oh well) and was very well cared for.

I have used Mike for dog care and other house maintenance when out of town. He is fantastic! Super…read moreresponsive, polite and fairly priced. Always shows up and took great care of my dogs. Cannot recommend him enough. Always my go-to for pet sitting or house checks!

This is the best pet sitting service we have ever used. Mike is great. He is always available even…read moreon short notice, he's on time and sends photos of your pets while you are away. Rates are very reasonable.

When you arrive you have to complete paperwork and they quickly charge your card. It's been four…read morehours of waiting and they've ushered through the sixth animal through that arrived after us with zero communication. I raised that we have been waiting for four hours and this was the response from the employee with the beard: "we will get to you when we get to you, big boy". So from zero communication to just plain rude! Avoid these guys!!

Long wait...3 hours. Money oriented…read more Go to another animal clinic. One of the doctors has problems. I will never go back!

I've used Dr Brown's svcs for both dogs and cats for the past 22 yrs. He is the BEST! He is…read moreknowledgable, an excellent diagnostician -- and if he doesn't know something, he is quick to consult with other vets (including those out of state) and also research the lit.

With this letter, I would hereby like to compliment, "Karen's Animal House"! Karen provided me…read morewith excellent service today. Karen helped me out by taking my 2 large German Shepherds after finding a few fleas on them. This happened to my dogs after staying at the, " La Quinta" (pet friendly hotel). We have been on the road for six days traveling from New York on our way back to California. This morning we woke up to both dogs scratching miserably, with fleas from this hotel! Karen told me she was actually booked solid this morning but she rearranged her schedule to help us out because of our situation. Karen's attention to detail, great communication skills, and ready smile made the experience even better than I expected. I am so excited to share this with you! We are so pleased with her expertise and expedient service! We were able to get back on the road and continue our travel within one hour from dropping the dogs off. Hence, Karen's professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. She called us when the dogs were finished. When we picked them up she surprised us with a 10% military discount which I stood there in disbelief! This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with her and her lovely employee! It is my pleasure to recommend anyone reading this to do business with her in the future! Sincerely, London Fiehler

They were so very kind on drop off and pick up. I left two guinea pigs In their care and I would…read moredefinitely use them again. When I first called in to ask about boarding them, the person who answered was unsure but would call me back. (Boarding small animals that are not dogs/cats is not very common so this is usual at any place) She promptly kept her promise and gave me a call back a bit later and had all the answers I needed. The drop off and pick up went so smoothly. I got back to town a bit earlier than expected, and they accommodated me picking up early!