We hired Faithful Floors to refinish the hardwood floors in our Vienna, Virginia home. The work was…read morecompleted shortly thereafter and we paid in full. We were asked not to step into the area until the next day to allow for drying time. The next day we entered the area and saw the work was unsatisfactory (uneven finish, blotches, and damaged baseboards/ceiling/doors and porch entry rug). We immediately contacted Faithful's owner and his son to make the repairs. After repeated attempts, the son finally responded (said he was on vacation) and agreed to have a worker come out to our house to do the repairs. The worker ended up being the same worker who did the unsatisfactory work in the first place! Though he did make some improvements, the work still fell considerably short of being satisfactory (same issues of uneven finish, blotches and damaged areas). We then asked Faithful to provide reasonable compensation as we were moving. Without coming out to review the damage, the son then offered a lowball amount saying "the work was done to standard and according to the contracted agreement". The work was obviously not up to standard as shown in the attached photos. We then went out of pocket to have the damaged wall baseboards, doors, and ceiling marks painted. We had to trash our outside welcome rug which was also stained. Since then, Faithful has ignored our multiple text messages and remains non-responsive. Their tactic appears to be silence in hopes that we will simply go away. I waited some time before writing this review in hopes that they would work with us, but nothing. My only advice to those seeking floor resurfacing is to not do business with them and Buyer beware!

They did an amazing job! I had a challenging floor install and other companies had refused to quote…read moreit as a result. Faithful Floors was up to the challenge and did an amazing job within a relatively short period of time. So happy with my white oak hardwood floors!

Erick and his team worked on my floors after a catastrophe flood that occurred 5 days after we…read morebought our new house. I was in a hurry to get it done before we moved in. The floors were well done, but my finish seemed to show more snd more footprints with time. I contacted the team to find out if I was doing something wrong. Without hesitation, Erick and his team came out to take a look and volunteered to buff and do the poly coat again. Wow. The difference was night and day! I really appreciate them standing by their product. I recommend this team for the DMV area.

Erick and his team were good to work with. The flooring install looks great and very well done…read more Erick paid attention to detail, matching the landings to the reclaimed flooring in other rooms to pull the look together, even though this was not something we'd thought of before. :) His team was also patient in accommodating a slightly later than anticipated start each day, as I had to travel to the home to let them in. There were a few hiccups with stain color, namely how it looked in natural light and with the lights on (partly due to the fact that I am new to wood staining and partly due to the red wall adjacent to the sampling we did -- please do your research if you are new to this). There were also smudges on the wall post floor staining, all but one of which Erick was able to fix up (after I noticed and pointed them out which, unfortunately, was after the project was deemed complete). Erick provided a discount for the inconvenience/the one leftover smudge, which I appreciated. Erick took responsibility for his and his team's work and was responsive to our needs and any issues. The floors look great at a reasonable price and I was able to support a small business, which I value (and hope you will too). His primary crew, who worked in my home, were respectful, skilled and kind. I am glad to recommend them to others. Edit: A couple days after the work was done, I noticed some left over materials from the project like wipe cloths, empty plastic bottles, etc. in the home (not a huge amount so not the biggest deal, but things do add up). While the actual flooring work is excellent, clean up/close up is not always 100% it seems, so that's the area I would recommend the company improve. :)

We could not be more impressed with our experience at Custom Floor & Design. From start to finish,…read morethey went far beyond my expectations. Their extreme level of craftsmanship and attention to detail truly speaks for itself, and the final result delivered tremendous actual value--not just aesthetically, but in outstanding quality and durability. Their design specialist, Han, efficiently explained all the proper materials needed to complete the project. And this was no small project....an entire (freshly painted) home to inlcude carpet, refinish wood flooring, and adding LVP. His expertise, attention to detail, and organization made the process seamless and gave me confidence that every detail was being handled with care. Benny, the owner, went above and beyond by personally double-checking the contract, verifying the quantity of top-shelf materials needed, and even surveying the home himself as a courtesy. That level of involvement and commitment to excellence is rare and greatly appreciated. Edward completed the work with a remarkable eye for the finishing touches, and ensured everything came together flawlessly. His precision and craftsmanship were evident in every corner and truly elevated the final result. What certianly stood out just as much as the work itself was their outstanding and transparent communication. Every step of the process was clearly explained, timelines were realistic and honored, and any questions we had were answered promptly and honestly. If you're looking for a team that delivers exceptional results while making the entire process smooth and stress-free, without question or hesitation, we highly recommend Custom Floor & Design.

Highly recommend, we've used them for multiple homes and they give great service and prices. Always…read moreprofessional and flooring delivered timely.

Jason was exactly on time for his estimate! I am very impressed when others are punctual. He had…read moretwo associates handling all the measurements and cuts, installation and grouting. I performed all the plumbing, insulation, buildout and tub installation. Janson was always stopping by in the morning to ensure quality and progress each day. He and his associates alway communicated with me if there was a question or asked my preferences. I will DEFINITELY call on Jason and Star Floor Inc for my future projects!!!

If you're looking for the best price for poor quality, you've come to the right place. Was told…read morethey could stain hardwood floors for our stairs at a 90% match to our laminate flooring. First results were 20% match if that, don't know, too hard to calculate that low. They threw a fit when we demanded they redo them. After second attempt, the poor sanding job was 100% visible as if these hardwood steps had been used and scuffed for 50 years. Sure they finally got the color up to 60% match (still wrong), but here I am left with cheaper pricing on flooring that looks as if it needs to be restored from generations of use. Pay a slightly higher price and go somewhere else. Oh, and I'll remove this review if you come fix the horrendous stain work. Until then, this review stays.

We had our stairs redone and the rest of our carpets cleaned. Bram and his team did a great job!…read moreThe carpets were cleaned so well, all the stains were gone! The prices seem very reasonable and Bram is responsive and very friendly! We will definitely use them in the future when we have to replace the rest of our carpets. Great find in Burke!

Great carpet. Great crew of 2 to work with - polite and stayed until job done. Very pleased…read more Highly recommend. Owner and son very pleasant to work with. Owner came by as job was finishing to approve. Will shop with them again the next time I need flooring - very positive experience.

We had Prospect Hardwood floors refinish and stain our oak wood floors from 1952. Work was…read morecompleted quickly and efficiently and Jodi was a great contact with questions. Its only been a few days but they look great so far!

Prospect did our floors 2022 and we needed the living room floor refinished. We trust Prospect for…read moretheir professionalism, quality of work and definitely price. I like the follow-up phone call and emailed care instructions; it shows real customer service. I definitely recommend Prospect Hardwood Flooring.

We asked Jay to remove 200 square feet of ceramic tile in our entry hall and powder room and lay…read moredown a solid hardwood floor. We also asked him to remove the carpet covering our main staircase and to replace the treads and the risers with solid hardwood. He quoted us a good price and arrived on time with just one helper. They finished everything in only two days. Now we have a beautiful entry hall. We will be forever grateful for the wonderful job that Jay and his helper did. (We are already trying to decide what we will ask him to do next. Thank you, Jay. You're a Hardwood Hero! Ron and Anita P.

They did a super job on our old house near George Mason. Hardwood upstairs and LVP downstairs with…read morenew molding. Creaking upstairs nearly gone (it's an old house...never going to be perfect, but nearly there). Highly recommend!!

Louis and Zakk are some stand up guys. COMMUNICATION was outstanding - huge, when you're dealing…read morewith contractors. Their price was competitive, but not the lowest - being responsive was more important to me. One small itch was charging a bit more after the fact due to some supposedly difficult demo - a little ticky tack - but we split the difference. That said, the quality of workmanship and moreover the fact they finished AHEAD of schedule earned them a full-up five stars from me. Thanks guys!

I recently had Beaulieu Floors install about 600 sq. ft. of LVP and Berber carpet on my basement…read moresteps. I received several quotes, and theirs was the most competitive by far. The manager, Driss, made the process incredibly easy, even ordering samples ahead of time. The installers, Walter and Geovanny, were fantastic--they arrived on time both days, moved my furniture with care, and finished the entire job in just 1.5 days. The quality of the work is top-notch; the planks are installed tight and the new shoe molding provides a very clean, professional finish. What really impressed me was the cleanup--they vacuumed everything and removed all excess materials, leaving the space ready to use. They even left the extra planks and carpet for future use. If you want high-quality work and a stress-free process at a great price, I highly recommend this team!