I was impressed with Perry Homes over some of the "custom" builder due to their professionalism, no hustler type antics, upfront transparency, and no hidden fees. Upgrades I would have paid for were STANDARD with my 3,740 sq ft home and below my projected budget. From the Sales Representative Wayne Richart, Project Managers Jamie, Matt and Hank to my Realtor Sean Conway to all those at the Design Center, along with Home Pro, I received service beyond my expectations. We closed April 29, 2021 and I could not be more pleased with my decision to build a Perry Home --Thank you The Warrens read more

Perry homes? More like shitty homes. The construction is terrible, there have been multiple appliances and things within the houses that break easily. Houses are just built way too close together, and you're paying so much for a tiny plot. Not to mention the HOA fees are out the arse with 0 amenities, not even a community pool or a playground. The windows in the houses don't even open, so you can't even circulate fresh air properly through the house without the entire population of Texas bugs getting inside. The windows inner front rooms are way too large, it's hard to find curtains that block out the ungodly amount of light in the mornings, and you certainly can't get curtains for the windows ABOVE the windows in the bedroom. Its all looks, no practicality. It's a shit house for half a million dollars. It's a massive scam, and I could take the half mil to build my own house, without the HOA bullshit and with better privacy. Here the houses are about as close as a human wingspan. Anyone who chooses to buy these houses has got to have lost their minds. Good thing I'm only living here and I'm moving out! So have 5 other households I've noticed.‍ read more

Perry Homes - Home Developers Near Me - San Antonio, Texas

Stingy thieves. They gladly took my buddy's money for down payment and upgrades but then they cancelled because the value of the house went up after it was built (so they could sell the house for more). Didn't ask for more money, just sold the house to someone else to make more money. They didn't even do it in writing (just to protect their asses) but even made him sign an NDA. All while he was serving overseas. They don't care about your service. Steer clear of these cowards and demons. read more

Perry Homes - Hand - Home Developers Near Me - San Antonio, Texas

I wish I would have seen these reviews before choosing Perry. Don't make the same mistake. It's been a completely frustrating experience and the problems just.don't.stop. The home is nice, but the experience in purchasing it has been the worst experience I've ever had. From sales to signing, and even beyond. The last straw was our Escrow was SENT TO AN INCORRECT INSURANCE COMPANY that I never set up. THEY DID - behind our back - and not to the insurance company WE signed with. Emails ignored. But finally after getting to someone, they they made US track down and fix it. 0/10. Do not make the same mistake, y'all. read more

We had a terrible experience with Perry homes. You definitely are not paying what you agree to pay for the house. A $620,000 home doesn't even come with rough in lighting outside nor over the island in the kitchen. Aside from carpets throughout the house, tile is an upgrade . We left a deposit and were willing to pay for any permits done and they refused to give us the difference back. Beware!!! read more

Perry is a mid tier builder who likes to pretend that they're in the premier league. They get the cheapest subs they can find and then provide next to zero oversight, so you can all but guarantee that you'll have trash under your insulation, empty cans and beer bottles in your walls, electrical fixtures installed with drywall screws, and not a single straight or plumb wall in the house. Sure, they give you a warranty and they'll actually come out and fix the stuff they failed to get right the first time...but ask them if they'll be able to match the texture or even paint after making repairs on the inside. That answer is emphatically no. read more

While our Perry Home is beautiful and the warranty service has been excellent, the overall management of the community has been incredibly frustrating. We've had long-standing issues that remain unresolved, and there's been little to no communication from Perry on when these will be addressed. To make matters worse, Perry hired a company owned by one of their own employees to manage aspects of the community, raising serious concerns about conflicts of interest. Additionally, there is a Perry contractor who owns a home here and is blatantly violating community bylaws--yet nothing has been done about it. It's disappointing to see such a lack of oversight and accountability, especially from a builder with Perry's reputation. We expected much better from Perry. read more

I will admit that when I first purchased my home, I loved it, but I was suspicious of the 2 year warranty. After living in my home for a little over 3 years now, I began to experience some pretty serious issues with my plumbing, and now I'm dealing with a main water line leak that might require demolishing the sidewalk to get to repair the main line, but when I reached out to Perry, they were quick to point out that my warranty expired, with no solution. This home had turned into a nightmare for me, and I know many of my neighbors feel the same about their home purchase. read more

We have had Multiple plumbing issues where it has flooded the house 3 times . Yard drainage to the point they have had to put in a French drain which was a nightmare. We have water in front of our house 98% of the time. The craftsmanship on these houses are very poor we paid over half a million dollars for a house that is just become a nightmare to live in . I would not purchase another home from Perry . The warranty guys have come to take care of the issue but when you buy something brand new you would think there should be little to no issues . Definitely do not recommend the quality of the craftsmanship just not worth the time read more

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I have had the best experience with Perry Homes. Tomas Hernandez has been phenomenal providing fast service, always fast to communicate and coordinate with vendors for any warranty repairs. We closed in July2024 and it has been nothing but red carpet treatment. We are in New Braunfels, TX and they are deserving of 12 outta 10 stars for the superb customer service. Thank you! read more

After 1 year of fighting with Perry Homes and countless warranty claims and escalations up to the VP of construction, PH says the drainage issues in my yard are at Perry Homes spec, and it's now my problem. I have water sitting for days, mud, mold, and algae is even growing. This is going to rot my fence, and my backyard is unusable. There are too many homes in this neighborhood with the same problem, and everyone is getting the same answer. Run away from Perry Homes, I will never purchase another. read more

If you have bought a Perry home I am sorry and if you are considering buying one run. I spent the first seven months in my home trying to find out why one room in my house was so much hotter in the summer and cold in the winter. About 7 trips from the A/C company vent moves and added 3 return airs and 1 that was on the plans they simply forgot so I know have 6 air filters to change. Nothing changed at all. Come to find out there was no insulation in the attic at all and was still not quite right then they found 6 panels in the wall that had missing insulation. Finally got it fixed the the A/C company came back to fix an issue found in the inspection and my capacitor blew not a huge deal but just very inconvenient to say the least. A lot of other issues from dry wall to peeling paint screw or nail pops in dry wall have had my ceilings floated 3 times now and still not done correctly but good enough that I give up. Fast forward to 3 weeks ago when we found out our Kitchen sink had been leaking probably since we moved in destroyed my island created mold and cost me 300-350 month on my water bill for the last 2 years which thought was high but had been on a well for the 17 years previous so wasn't sure. We now are having our entire island replaced so far they broke the sink taking out. I don't have much confidence this is going to be done correctly as nothing else has but we shall see. Buyer beware and if you buy never get a spec home for sure and keep constant tabs with someone who knows construction if having them build it for you. Wish I could figure out how to post pictures yall would not believe it. I really wanted Perry to do the right thing and buy me out of this lemon of a house to which they refuse guess I am stuck fixing the mess they made. read more

DoNot buy a Perry Home, they do shotty work and when you try to get them to fix the problems. they give you excuses after excuses! My home is only 3 y/o and everything is failing, and ofcourse that's pass their warranty of 2 y/o. The problems aren't regular wear and tear. It's cheap products that last 2 yrs. It's not just one item, it's multiple items in my NEW home. At this rate, this house was built to last for 5 yrs. AlI, so many workmanship problems as well. Worst thing I've ever bought! And I've bought 3 prior homes. BEWARE!!!! Looks good on the outside, but the inside is filled with many errors and shoddy work and materials!!!! read more

My veteran son attempted to purchase a home from Perry 5/16/2024. The "salesperson" at the office stated they would give $20k in incentives even if he didn't finance through the builder. When my son's real estate agent attempted to get a contract started Perry all of a sudden wanted $15k in earnest money! What a scam and such disrespect to veterans and buyers in general! Needless to say we told them what they could do with their P.O.S house. Fool someone else. I highly recommend finding a different builder that has honesty and integrity. read more

Perry Homes - Lie 2! - Home Developers Near Me - San Antonio, Texas

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Update no feedback from Perry home from our HOA about the rain gutter run off I am guessing they stuck the homeowner with the issue at some future time. Sadly the guy waited over 2 years to move into the house and while I didn't bring up the issue on our 1st meeting, he said it's just a endless amount of issues with the house that's ongoing and that Perry home Sucks. Sadly Perry home was building a new home for over 2 years next door. Some of the contractors they hired were disrespectful of the block and surrounding houses and a number of us called Perry homes to complain but most of the time they were at the mercy of the contractors and didn't do anything, we had to at the Rancho Sienna build out. I had to clean up paper and other building supplies in my side and backyard that blew over the fence and the worse was the contractors spilling nails, a number of them in the road we had to pickup since yes in deed people got flat tires over a year range depending on the stage. Plastic bottles, lunch boxes and bags blowing around into our yards even the port a potty almost tipped over in the street, plus let's not forget coming home or leaving home only to find a contractor blocking the entrance to the driveway. Lastly, my big complaints, the fence line was off in back with a 6 year old fence, The project manager was nice about we will take care off all of it, but I knew as soon as the fence was replaced, they didn't move my watering lines and landscaping till after I had to hound then to do so. The current bigger issue is I told then a number of times the down spout points at my house down a sloped hill, they even told me they would take care of it and they were just stalling to close the house wash there hands of the issue to the homeowner. I gave some cheap suggested about just redirecting the spout direction onto the Perry home driveway which would run away from the house, but zero, they were very two face about the whole thing yes sir, we will look into it, and nothing was done. Now I had to file a complaint with the HOA since the amount of water will end up damaging my landscaping and possible my driveway, so looks like I may be going to take legal action possibly. So just so you know the type of builder you are dealing with before you buy a Perry home or one is going to be built near you. I have yet to hear back from Perry homes saying they will fix the water run off direction. read more

I have had excellent service from Perry homes. They have responded very well to every warranty/service request. Maybe a little overpriced but everything is nowadays Very happywith our home. I highly recommend Perry homes to my. friends. read more

Do not buy a Perry home!!! Especially in liberty hill TX. Im young and a first time home buyer and they treated me like i was stupid and didnt now the difference between quality and cutting corners. KB would finish a home with less grief. Better quality and customer service. $350k home?? I think not! read more

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Perry Homes is the worst builder I ever dealt with. The construction people, salesperson(kristy) are absolutely useless! I never even met my salesperson, Kristy. The only thing they care about is selling homes and having the home buyer commit to the property. My home is three months old ! I have had more problems that should have been prior to even moving into the home. The standard features are complete fabrication. Do yourself a favor, stay far away from Perry Homes. read more

Buy from San Antonio Perry Homes if you want electrical fires in your home, foundation issues, dead lawns, faulty air conditioning in Texas, and very poor construction for a very high price. Very dangerous and not worth risking your family's life. read more

High price for low quality. I've been in my house for 4 years and have more warranty request then I can count. Also the price you pay for the finishings is high and the quality is extremely low. Also the craftsmanship from paint to installation of things as simple as like toilet paper rolls is the worst. For the price you pay avoid at all cost. The only thing they have going for them is the home designs. I will never purchase another home from them. I previously bout a Lanar home as my starter home and lived there for 15yrs with none of the issues ive encountered in my 4yrs living in this one. An example is I now have my second window leaking water and I'm out of warranty. Why should this be an issue after 4 yrs?????? My ac unit has going out 3x, my electrical has had to be redone, my appliances are falling apart, my cabinets are warping and many more issues. read more

I am going out of my way to post this negative review about Perry homes. My home is gorgeous and I love it very much, however I will NEVER buy a new home with Perry again. Dealing with them on repairs and through their warranty department is a living nightmare. There is no reasoning with them whatsoever. We have had problems with our roof, the colors we picked out for our cabinets, our side yard drainage, our plumbing, electrical, etc. the plumbing is the latest issue and it cause a leak in my kitchen onto my hardwood floors. By the way, the leak happened because when the plumbing was put in a piece had a small crack and they used it anyway.... Eventually leading to my problem now. They could have prevented this but they do the bare minimum. They keep sending repair people who I cannot communicate with that do the ABSOLUTE bare minimum and just leave. They took up the long wood planks, did not remove the glue before putting new planks in and replaced with tiny, short, uneven planks with gaps up and down my runner of my kitchen! I said this is not a quality job that I will accept and my floors did not look like this before the plumbing leak. The repair guy that came today realized he was going to have to replace the whole section and immediately shut off, saying to me that "it's normal to look like that", or "sometimes the planks come in the box in small pieces". Which they did not!! They came in large pieces and he chopped them up. They lie, the make excuses and they make you feel like a crazy person. I just want my home to be put back the way it was before the leak! read more

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Mr. Frias, Been a month and no response. In our time doing business with Perry all we ever heard was about the quality of the product and the responsiveness of your teams and builders. I hate to say that I fail to see this quality that you so pride yourself on and your teams do nothing but cover their own asses with half witted attempts at repairs for warranties. From day one, Adrian would say just let him know what we needed, and he would take care of it, and then all but beg for a 10 rating on the survey. Of course, his willingness came from preventing the paper trail of tickets in the system. We had a huge number of chipped tiles and some that had holes in them. Our baseboards aren't anywhere near straight. Our windows are becoming unseated and forming cracks around the frames over the curved parts of the foundation. Outlets were loose in the walls and not screwed to anything. Loose doorknobs that would slide and leave gaps. An HVAC system that has had to have repairs every summer because the company you fired for being horrible installed it wrong. We are on microwave number 3 because it was also installed incorrectly from the duct work to the wrong style cabinet and everything in between, leaving our microwave, vents, and cabinets covered in grease and starting to wipe the finish off from all of the cleaning.. Sadly, it was the GE technician that figured it out on his 2nd or third visit, not your contractors at L&S. They were just incompetent all of the times they came out. The HVAC system, however, has been the biggest issue and still is an issue. We had to have someone out at the beginning of every summer because the AC would go out. L&S would come out, get it running, say it was just a bad part and go. I find it very hard to believe that the same part is that notoriously bad, and no one has put in a complaint about it. Last summer, it did it yet again, on a weekend. Since we were out of the warranty spectrum, L&S was going to charge over $200 just to come out, no repairs, and it would have been the next day. We got a third party to come out that day and he informed us that the system was installed correctly and that was why the same part kept going out. Since this was a reoccurring problem, Mike Burnette had L&S back out (as if they have a clue) and the guy gave a list of issues he saw and recommended be fixed. He said he would give Perry the report, and Mike agreed. He also agreed to reimburse us for the out-of-pocket cost since this was considered a grandfathered issue, accepting responsibility. We got the reimbursement, but no one ever came back to address the issues, and now we are just waiting for the same issue to happen yet again, and of course, no one has a clue about fixing the problems that were outlined last spring. We were considering another property in the neighborhood when a certain section opened but at this time, with the issues we have had and see all owners having in the neighborhood, it is just not appealing anymore. We have friends that just closed on their second house here and they are having even more issues than before. We came to Perry to avoid issues that we heard about with DR Horton, Meritage, and other builders, just to find that you are exactly the same.. Your crews cut corners, your managers let it slide and you brush it under the rug. My definition of quality and yours are very different.  Look forward to hearing back from you.  Thank you. read more

The Head contractor told me the house was inspected and passed. It wasn't and couldn't. The head office told me I had to put the house in my husband's name. Not true. The Building Supervisor told me Perry owned 2/3rds of my front yard and could run the neighbors driveway through it. Nope. I had to get a lawyer to fix these issues. Nine months after I moved in my husband of 37 years passed. Warrenty issues like the electric not working on both porches or in the kitchen or blowing the breaker didn't get fixed in the two years allowed even though I kept submitting them. The house is beautiful. The workmanship and quality of materials not so good. I paid extra for better furnishings, plumbing and electrics that didn't happen. As a disabled retired veteran I am disappointed that I let this happen. Now it's too late. read more

My wife and I were looking for our retirement home, since I'm retiring from the Army and wanted to have our retirement home built in Carpenter Hill, Buda, TX. We signed a contract to have a 4 car garage house built. We signed the contract and went to numerous decoration center appointments and home automation appointments. We thought the process was going to be smooth since we knew what we wanted before each appointment. When we got to the home automation appointment, the floor plan was flipped and they were using a different orientation so it was difficult trying to place the locations of what we were wanting to add because it wasn't the way our home was going to be built. We did our best but we had our doubts after that. When we got to the deco center, they didn't have the exact floor plan we contracted on. So this made it difficult trying to pick selections for a different master bathroom that was on the print out then what was going to be built. Also, we were told that prior to the deco center appointment, we were supposed to pick out exterior colors, brick, and stone with the sales rep. We were not told this before our appointment. We then met with the construction manager to go over our selections. He also didn't have the exact floor plan and made notes about it so that we could get it the way we contracted it on. Lack of communication between the sales rep, the deco center, and the home automation company prevented us from having a clear picture of what the result was going to be and caused confusion between all parties involved. Then the home building process was going to begin. The lot was prepped for plumbing and then foundation. There were some plumbing pipes that needed to be fixed prior to foundation pour the next day. The plumbing was fixed after I talked to the construction manager and he addressed them with the crew. This did not give me confidence on the home build going forward. I was looking forward to the build process but I had my doubts. Then the major issue happened after the foundation pour. We find out after the foundation was poured that the driveway was going to be too close to a drainage inlet. This would make our driveway at a diagonal angle by 4 feet! It was way too late to go back and build the house 4 feet to the left to make the driveway straight. We asked for the company to take ownership of their major error. They presented us with these 3 options: 1. Stay with the house you're currently under contract. There will be no compensation. 2. Transfer to another lot we can do everything you want with the straight driveway. He will give you another $3,000 additional off price. 3. Cancel contract and we'll give you a full refund for all earnest money. We chose the 3rd and are waiting to have our ernest money returned. On top of this, they already leveraged their mistake with having someone else to buy the home as soon as we were clear of it. I have dealt with used car dealerships with more integrity. Please take your business elsewhere and do not deal with this shady company. read more

We just moved into our brand newly built house here in Perry Homes of San Antonio, Texas. We discovered Perry Homes from Youtube, and it is advertised as the the best homes here in this city. But, honestly, for barely a month of living in this house, is like we were welcomed with issues of their quality. The only regret we have is, we should have explored more of other developers out there that is way better homes. read more

Their quality is awful. They just care about building homes, and don't bother quality controlling their homes. read more

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Perry homes is the worst builder I could have ever imagined. Their sales agent completely lied to me about deals and tried to give 3% buyers agent commission to her friend who is not my realtor. When I complained, nothing was done except to be further insulted by being scolded by their division manager. Luckily, I cancelled contract. Beware of this builder. Seems they have no value or respect for their customers. Since cancelling deal, I have found out a lot of negative information about the builder and have been feeling very blessed for not going through on the purchase of the Perry home. read more

Stay away, BIG SCAM and CHEATER My humble request is never ever buy PERRY HOMES. Its a complete wastage of your hard-earned money. I promise that you will end up in paying constantly unbelievable money to get your home repaired. Low quality material and work all over my home. To my utter dismay, now I see that nowhere they installed the drip edge under the shingles and back of gutters of my 800K home that resulted rottened wood all sides. I have contacted their Corporate office numerous times as well as BBE for the past, but to no avail. Perry Homes is a BIG SCAM and CHEATER. They don't follow the building codes. I can send you dozens of pictures supporting my claim if you contact me at rejikoruth@yahoo.com read more

Perry Homes redid the grout of our new master bathroom twice. The same bad grout was used the second time and the grout washed away again. The house was shrouded with dust because they did not use containment plastic. The floor around the drainage was done three times. Perry Homes kept using the same grout and expecting a different result. The one in charged, Baldemar Frias carried a grudge because we wanted it done right the first time. From then on, the two year warranty became useless. Baldemar ignored the warranties. Run, do not walk away. read more

Perry Homes - Home Developers Near Me - San Antonio, Texas

If I could give zero stars , I would. We so regret buying a Perry Home a little over a year ago. Customer satisfaction is not 95% as they advertise. They pressure you into filling out a survey and promise you that they pay special attention to the comments you place on the survey. Not true, have not heard a word from them since the survey was filled out. Issue, after issue, after issue. Poorest craftsmanship and some of the sloppiest work I have ever seen. No addict access above the master suite because they forgot the scuttle access. A year later, high energy bills and after numerous times of HVAC coming out to rebalance they finally put the scuttle access in only to discover there was zero insulation above the master bed, bathroom and closet. Kitchen cabinets painted two different colors, 2 leaks in our roof, bathtub tile work is horrible, cabinet doors improperly installed, baseboard caulking is the worse I have ever seen, screws showing where they screwed the cabinets to the walls, bows in the walls, tiny paint dots all over the LVP upgrade flooring we chose. Our list can go on and on. The worst thing is Perry Homes does not seem to care nor take ownership in the fact that we are still dealing with a huge list of issues after a year of living in our home. We worked hard to buy our forever home and now we hate it. read more

Perry homes has been of no help when it comes to the warranty coverage for foundation repair with their warranty company StrucSure. They have repeatedly stood on the sidelines, watched our company and my client struggle, and not helped with the situation with the company StrucSure for my clients foundation repair issues that have been dragging since late August 2023. Perry is backing a warranty company that sits on repairs, does not answer emails or phone calls, and repeatedly ignores requests from myself and my client about their home. They continue to idly watch us struggle with gathering any results from their warranty company, and do nothing about it. Since the issue has been brought to Perry's attention, my client has lost nearly $12,000 in revenue for their property and continues to lose money and Perry has not stepped in to resolve any issues at all with their warranty company they provide when my client purchased this home. We have now needed to bring in the Texas Attorney General to perform an investigation on this matter, as well as gather estimates for repairs ourselves, while never offering to to help get this situation expedited with their warranty company. I would recommend to NEVER purchase a Perry home as you will have to deal with a bad warranty company who only costs time and money and does not resolve any issues you may be dealing with as a homeowner. read more

Where is the option to give no stars?!! We are a military family and we were in Biloxi when husband got notified that next assignment was here in San Antonio. I quickly started searching for homes in different parts of the city. I fell in love with a Highland home, but was an hour commute without traffic. Kept looking. Perry Homes sales person was great. Gave all the details and info. She did her best to correct things we'd point out from pictures and videos. I made two trips down here to look at area and second to go to design center. We got more videos, only to see that all the wrong things were put in. Hardware on kitchen cabinets to color on moodroom bench. The wrong front door. I was in a panic and ready to pull out of the deal. Wish we did. Instead both husband and I come to close and I insisted we walked through house before... was horrible. We were promised all things would get fixed. Perry kept a key so that could happen since we would not move for another 3 weeks. We arrived to disaster!! We stayed with a friend 45 minutes away. Plan was to stay a week or 2 until our home goods were delivered. Meanwhile I drove 45 min to house by 0700 everyday to have different workers in house to "fix" things. Then after 2 weeks, things arrived. We had all bedrooms set up. Ready to move family, when water everywhere!! Some plumbing part was installed wrong and water backed into house. We had to get boxes off the floor. Move furniture. Was chaotic. Then builder along with water damage company decided the entire downstairs had to be ripped up. Tile, carpet, toilets, baseboards... we had to rent a POD to move all things out of house. 2 weeks at friends turned into 6. Kept getting the runaround on when things would get done. Still driving 45 min here and back. Missing kids and all of summer fun. Finally just had to move. We lived upstairs. A week of that and finally downstairs is put together again. But, crappy work. Workers come in and just make things worst. Paint. Caulking. Tile. Not 1 single room is nicely done. This is my biggest regret. Feel like I failed my husband. I was in charge of looking. I got to pick. All that money. Over 700k, for crappy work. Front door has been changed 4 times.. still wrong door. Should get correct door in 2 weeks. I have cried so much. read more

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Do not be fooled by the 2 year warranty. It is worth nothing. The worst part is they treat you like you are stupid for bringing things to their attention. Do not buy from these people in Houston, especially in Jordan Ranch. If you deal with Jacob Johnson, he prepared to be belittled. This is the result of me refusing to sign off on their attempt to paint a premanufactured door that they covered up prior to closing. Thank you again for submitting your recent Customer Service Request (CSR). This correspondence is to acknowledge your discussion with your project manager in which it was determined that the item(s) on the CSR referenced below is (are) not warrantable. Consequently, please be advised that this CSR has been closed. Customer Number...... 657001401 CSR Number........... 4 CSR Received......... 04/06/20 Project Manager...... Dan Hunsaker Details of CSR Items 1. Garbage disposal has leak in casing. 2. Office door had poor repair covered up with paint that wasn't seen during walk-through. 3. Front door handle/lockset color mismatched. 4. Water diverter never installed on roofline as promised to correct water collection issue. 5. Driveway continues to get more corrosion due to bad pour. I want to get this on record before warranty is up. I understand that nothing can be done right now due to Covid-19. We thank you for your confidence in our ability to serve you and welcome the opportunity to do so in the future. If we can be of any further assistance, please contact us at www.perryhomes.com. Thank you, Perry Homes' Warranty Department read more

I have had the same issue with water getting in behind 1 of our large living room windows for the entire time I have owned my home. We bought the house new, I have had 4 reps and numerous Perry workers come out to my house to look at it but none of the reps could figure out how the water was getting behind the windows? One guy came out and said I need to reseal my windows?!? Claiming this was a wear issue, and then left. The water isn't coming in through the window? And not leaking where he suggested I needed to seal. I think he was just there to say No to the claim. Other reps actually did some work. We have had our window re-taped, flashing was re-installed, moldy wood and drywall replaced. After a recent hard rain, the leak happened again. We called in a service claim. This guy came out and looked at it, and said there is nothing they can do as I already signed off on previous repairs and my warranty just expired. Said we had not had any issues since and that this was just a one off case. In my case the reps were just there to fix the damage and not the main problem and now im left to fix a structural problem on my own. Four claim with Perry Homes all being the same problem and now they can't do anything because the warranty expired. read more

Working with Perry was a disaster. Dominique and Kelley let us know of delays at the last minute, and would only lets us know of our moved closing date after we reached out. They got the sale so they could have cared less. It was also great walking through the house mid construction and finding beer bottles everywhere. Eventually their attitudes lead to us walk I hung away from the house. Based on their lever of communication skills, if anything would have went wrong after moving in clearly the company would not care... avoid at all costs. read more

Horrible builder that lacks integrity and does not stand behind their warranty. Do not give these people your hard earned money. read more

There rating is actually minus zero but that isn't an option. I've built several high-end homes and bought this spec. Worst decision/investment ever. Problems since the day I moved in and still going. Not only the builder but also their approved Contractor, L&S Mechanical for plumbing, electric and HVAC. They should continue to be business partners because they equally succeed at their workmanship and customer service. Selling this as soon as I can. Don't buy a Perry Home. read more

Stay away from this company, they overprice, lie and to not correct discrepancies. Specially stay away from Sales person Kristian Davila and executive Philip Winand, and mortgage deceitful Celina Johnson and her assistant Nichola Russo, both are very car salesman like. We visited Perry homes to start buying the process for after completion of current lease, they offer to get me out of a lease and offered $30,000 in incentives and $16,401 to get me out of my current lease, at 4% interest rate, claimed I was protected by a benefit from Texas for retired military. Weeks later they changed it to 6%. When I asked why it had changed they said that it changed weekly, I asked why was I not told about the weekly change the first time, because if I knew or if they had properly disclosed that in the beginning I would not had made the initial commitment, the mortgage company had agreed to the error and bad practice of not to being transparent and for not disclosing everything upfront, they apologized, and said they would be using it for future training of employees. Later came back and said Perry had given them another $10,000 to help buy and lower the interest rate. When I was finally introduced to Philip Wayland, what a carácter, he seemed unhappy of the mortgage company's error and asked them while on a 3 way call with me to assist in correcting the discrepancy, but at the end he flipped, became unprofessional and stopped willing to help. Instead they threaten me to sign by a forced deadline or they would keep my deposit or Ernest money, I had lost all trust and confidence of both the local Perry Homes staff and the mortgage company that I believed were in the same agreement of deceitful outcome. Please keep in mind I had no realtor because it was suggested by them that it was not necessary and would limit my discounts or incentives, so I visited other home builders companies pretending to buy in order to learn if I was being deceived by Perry homes and to learn about the Texas rules and laws. I want you to also know that I told them that I went to work daily from 11am to 9pm and due to my work rules I could not answer my phone during those times, they were ok with that but became annoyed by my discovery that they continued to make mistakes or omitted information in the documents and they continued to pressure me to sign. I had learned from a new friend from another home builder that they had omitted important information, to include that Perry would be paying for taxes for month before my purchased, when I questioned it, they got angry and their solution was to kick us out of the program and keep our deposit of $3,000. I wanted that home and was willing to complete the process, but after their actions and bad intention, the only solution I seek is for them to please return my deposit. Perry Homes and the mortgage company were never on the same plan for helping a military family, decision and changes were never cleared And I now believed they were intentionally. Further more, they have tried to sell the same home 5 different times, omitting information, reversing on promises and the way they pushed to get me to sign documents with errors and missing information tells me there is a bigger issue they might be hiding. Please stay away. 3 failed pre-inspections, need fotos? reach out. they have become cookie cutters. Realtors be aware, do not ruin your reputations taking families to this company. read more

Poor construction quality. Our contractors have had a difficult time with remodels due to the slanted ceilings and walls. The electrical wiring was not to code. Key steps were left out like subfloor under tile in bathroom in our house built in the 90s. Hopefully, they have improved since this time. read more

Commitment to Quality Exceptional Customer Service Trusted Reputation Industry Leading Warranty Protection Homes Designed for Living Unbeatable Value These are what Perry Homes values are on their website. They lack commitment to quality and its apparent in the warranty requests. They have no quality assurance or quality control making sure that every inch is held to a standard. We have had numerous problems that fell apart several times. After the first time trying to get it fixed you lose trust in them. They utilize the cheapest grade material that will never uphold the rigorous family activities. They used Chinese made led lights that fail within months of moving in. They taked no responsibility for the work done by their contractors they hired. They are the Resondeat Superior who assumes all responsibility of the hired contractors and workers. They will work diligently on getting out of fixing the problem right. They treat you as a valued customer until they have your money in hand. Once you close on your house you become nothing more than a number to them on paper. They take you for granted and misuse your valuable time for work they claim happens from 8-5 M-F. Warranty is a sham and disgrace to anyone trying to use it. Takes them 4 months and sometimes way more than that for a job that should take a few days to start and finish. They send in their cleaner who can't distinguish her asshole from a hole in the ground. You spend hundreds of thousands on a shit product that should cost way less than what you pay. Example city says its worth 250,000 but actually you will pay 300,000. What for at that point. If the house is assessed at a certain amount than it should only be a couple thousand over and not a ton over. This company is a sham, deceiving, and undeserving of anyones hard earned money. RUN AWAY AND DO NOT TRUST A PERRY HOMES BUILT HOUSE. read more