Worked with Natalie Monzer during an apartment application process in West LA and had a positive…read moreexperience with her communication and professionalism. She was responsive, patient with questions, transparent about the unit condition, and followed up consistently throughout the process. She also helped coordinate answers from the building supervisor regarding maintenance items before move-in. Although I ultimately decided not to move forward because the apartment layout wasn't the right fit for my furniture/setup, I appreciated the professional and respectful experience overall. Thank you again for your help, Natalie.

I have never written a review before, but I have reached the point where I feel I should…read more RST is the worst property management company I have dealt with. For months I have asked for a repair to our refrigerator, which rattles constantly. I wrote three times, and two technician visits did not resolve it. When I asked for a replacement, offering to pay part of the cost myself, the request was declined. Other maintenance items, including the stairwell, heater, window, dishwasher, and floor, have also gone unaddressed. Most recently I reported a mouse. The vendor appointment was set for several days later, and the pickup promised after I set a trap never happened. A dead mouse remained under my kitchen sink for two days. Concerns about noise from neighboring units were not addressed either. More than the repairs themselves, what has been difficult is the lack of respect and responsiveness. Requests go unanswered or are dismissed, and I have had to involve outside agencies to be heard. I would advise prospective tenants to think carefully before renting through this company.

Rita was great to work with, very personable and professional and went out of her way to make sure…read morewe closed on time and everything went smooth!

Excellent service,,, got me through a FSBO transaction,,, many thanks to Sherri Allen for her…read morediligent follow through!

Our hoa has moved to Ontrack with Arbi as our property manager. What a gem we have found in him and…read morehis team! From the start of this interview process to the transition of onboarding and now having worked together for almost 2 months...I can honestly say we are so pleased to have found Arbi/Ontrack. Not only is Arbi and his team beyond professional but they are also meticulous, efficient, transparent, honest, responsive, communicative, and conscientious. Arbi goes above and beyond in every aspect of the job to being available to owners and renters and in responding to emergencies with swiftness and with a solutions-based mindset. Arbi also handles multiple tasks and coordination with ease making sure the board is always in the loop. Arbi has already saved our hoa money by negotiating the best lowest prices from his vendors. His vendors are also a major step up from who we have used in the past. What a breath of fresh air he is to work with. So grateful we have signed on with him/Ontrack. Looking forward to this collaborative working partnership. 10000/10 stars!!!!

Zero stars are deserved. I have worked with 5 HOA companies and this one is by far the worst! Arbi…read morein particular is lousy and incompetent. He is also unethical. He made fraudulent meeting notes for a new homeowner which never took place and I had to ask him to remove my name. We have also had a bunch of theft in the building which we have asked Arbi on numerous occasions to help retrieve footage and he ignores. Come to find out our system was not working at all. Not to mention we had one HOA meeting in the four years I've owned and it was a meeting I requested. We have fired this company and are excited for a change. If anyone needs more details don't hesitate to message me!

Melanie (owner) and Merry (administrative associate) are super responsive and great at responding…read moreto emails and texts. I didn't realize when I first signed on that Keybox is off-property management only (they don't personally meet with tenants or inspect the property themselves). I'm sure Melanie disclosed that initially but I overlooked it. Aside from my slight disappointment at not having an on-site manager, I was very pleased with how quickly and thoroughly Merry addressed maintenance issues, how accessible financial transactions were on their portal, and how professional they were in all our interactions. For those who don't require a manager involved in tenant face-to-face interactions, but looking for excellent, reliable service, I highly recommend Keybox.

I have been renting a house through Keybox Properties for the past year. I had such a good…read moreexperience with the team at Keybox! The agents were always friendly, yet very professional. Whenever I called or texted them they responded immediately. If I had an issue with the house they took care of it within a day. I was very impressed with them. If I ever decide to rent again or become a landlord myself, I will absolutely call Keybox. I can't recommend them highly enough!

I'm surprised by the negative Yelp reviews, and have to assume apartment quality varies…read moresignificantly depending on the building. In regards to 7215 Willoughby, I've now lived here over a year and could not be happier. The coronavirus pandemic make me especially grateful to have a safe, well-maintained place to #StayHome. I've survived numerous horror-story worthy apartments throughout my years in Los Angeles (see Elit Property Management review) and can't imagine staying quarantined in any of those. No bedbugs here, no cockroaches, no ceiling plaster randomly falling throughout the day, no cracks in walls, no noisy neighbors, and no crappy nor delayed repairs. Hallelujah is not a strong enough rejoice, but it's the first word that comes to mind. Drex, who is the Hagrid/Dumbledore of our vintage-style Hogwarts, lives onsite and is both helpful and prompt when it comes to repairs (which are rare, unlike in other rundown apartments I've lived). He actually called all tenants earlier this month just to make sure everyone is okay. Hurray for actual human beings. It's just as important to review amazing businesses as it is atrocious ones, and this WeHo gem deserves recognition. Five stars for making this the ideal lockdown location.

I recently had to suddenly move from one of their properties (at 27 Eastwind in marina Del rey)…read morebecause of a mold issue caused by a leak in the wall of my bathroom that they did not properly fix. When I moved in there was a bubble in the wall from previous rain damage, and they simply just patched the wall and did not fix the source of the leak, leading to mold growth from recent rains. I had to throw out countless shoes and clothing, as well as towels, my dresser, my bed and mattress, my printer, two of my most expensive bags, and various other items because they were covered in mold. I moved 4 days after discovering it because of how horrifically it had spread. I alerted them on a Thursday (when I found the mold) and didn't hear back from them until Monday, at which time Luis was simply only concerned with doing an inspection of the apt since I said I was moving out, and wouldn't acknowledge the mold at all. While they have been seemingly accommodating about my breaking my lease a month early, they have been less than sympathetic about how much money I've had to spend to replace everything I've lost. I've spent $4k moving and replacing everything. I haven't involved a lawyer, or gone after them for damages for my things, and also the rash I developed and had to treat medically. I've wanted to make this as non confrontational as possible, and they've taken advantage of that and been slow to respond except to request I do them more favors in my move out process while not at all acknowledging or having compassion on my situation. They are saying they are going to send a "final statement" with my deposit in 3 weeks even though I have pleaded with them to please expedite the process. Zero compassion. Zero accountability. I do NOT recommend this company. They do absolute bare minimum, and do not care about tenants. Oh and my heater never worked in my apartment for the 11mos I was there. No good.

We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Our family has a few rental properties and we use Jewison Company to help with managing updates and…read morerepairs. Jewison Company is trustworthy, completing the work on time and is a great value for us and our properties. Ian is very professional and a problem solver.

Did a great job repairing our drywall. Very friendly and easy to work with. I would definitely use…read morethem again

Erin Donahue is our point of contact at Roque and Mark, and she has been beyond helpful and great…read moreto work with; she's responsive and professional. The reason for the 4 stars is because maintenance requests online have been ignored in the past and maintenance personnel are not always the cleanest or considerate of your home.

Roque and Mark company has been very helpful. There's very good communication and everything is…read moreclear and the platform set up is super efficient and organized. It certainly has been a great asset and support with my move into Santa Monica.

We're a small condominium of 21 units, and have been with Allstate HOA Management since October…read more2025. We are very pleased with them and especially with our rep, Chad Denick. From the beginning, Allstate made our transition from our previous not-so-good management company very smooth. It was apparent right away that the contractors Allstate recommended for work on our building were top-notch and far better than the ones our old management company used to recommend. Chad has been incredibly responsive to emails from our board, and has helped steer us through numerous repairs and a pending Special Assessment. If something breaks after hours, there's an emergency number we can call and actually get someone to help. The homeowner's portal is similar to the one we used with the previous company, but has many more features and is easy for everyone to navigate. Condos are facing more challenges these days with increasing costs and new insurance regulations. Having a good HOA management company is essential to stay ahead of these changes and protect homeowners' investments. Our board feels we have a real partner in navigating these changes with Allstate and Chad.

Lousy HOA management company. They overdrew our account by over $4000, then lied about the…read moreoverdraft. They do not know how to keep proper books. Our account never correctly reconciled. They dropped the ball on the processing of our HOA FTB Form 3500. Two years later we still do not have our HOA exempt status. To add insult to injury the owner of the company now expects us to pay a $250 termination fee. Jennifer and Justin both tried to help, for that they earn a single star.

I've known Tyler Martin for over 20 years and have used his real estate expertise on several…read moreoccasions. Tyler is hard working and extremely professional and loves what he does! He thinks outside the box to get the best results in a tough market. Thanks to his advice, I was able to get a fantastic price on an investment property. I highly recommend Big Block Platinum to anyone who wants the best!

WORST EXPERIENCE EVER WITH A REALTOR, TYLER MARTIN. Unprofessional from the first meeting to…read moreclosing date. Tyler showed up at our house early for a meeting to talk about the sale of our home. Which he refused to call it a home he referred to our home as a unit the entire time. When he came to our home, and I was in the shower so I couldn't get to the door. So he proceeded to knock aggressively on our windows, not the front door on the actual living room window, and went around to the back locked patio door. Stretched himself over the locked door to shimy the lock open. Then he came up to our sliding glass doors and started knocking aggressively on the sliding doors. This really took me by surprise since I've never had someone come into the back unannounced and I thought it was very unprofessional and quite frankly obnoxious behavior. But I would soon come to find out that was nothing in comparison to the next 165 days. The house sat on the market in Sam Djego for 121 days/16 weeks to sell our home and the only reason that it sold was because he offered a 2-1 Buydown concession without even asking us first. We were completely unaware that he had attached concessions to the sale of our home that would wind up making us pay 20K to the buyer. We were informed of the 2-1 buydown when Tyler presented us with the offer from the seller whom he claimed had sent us an offer which included a 2-1 Buydown. Which is very rare the seller uses a 2-1 Buydown to attract buyers and then winds up paying a sum of money that will be used to pay the buyer's mortgage payments for the first two years of the loan. Tyler lied to us about so many things that it's hard to know what was actually happening during the sale of our home. The lack of solid communication was stressful because we never knew what to expect next. He used our home to advertise himself, he put his sign with a photo of himself in our front window without asking our permission first. The Real Estate board's code of conduct states that realtors must have the homeowner's consent before placing any signs on the property. By far the worst incident occurred when I was cleaning the house before the first Open House. I found several areas along the walls with mold. I immediately took photos of the mold and sent them to Tyler. He told me not to do anything and that he would call a professional to come and take care of the mold correctly. That never happened, instead and without consulting with us or getting our permission, Tyler painted over the mold and because he didn't use any tape he also painted our floors. The lack of ethics and his unprofessional conduct was enough for us to confront him and ask to be released from our contract, yes he had us sign a contract and a 90 day extension to the contract. Which would have been acceptable given the circumstances but not with Tyler. He barraded us with lies yelling that he had been working on the sale of Our home since February. Our house didn't go on the market until June 20th. We hadn't even met Tyler in February of this year, 2024. He refused to let us out of our contract in September which ended on October 31st. For the next 4 weeks we were subjected to countless showings where randoms from the internet most of which were not interested in actually buying a home. Until the last week right before the contract ended one of Tyler's realtor buddy's showed up wanting to buy our home. I try to be as fact based as possible and when a realtor that visited our home to offer some help and advice and of course pitch her services to us in the event that our house didn't sell after the contract with Tyler expired. She warned us that our home had been listed with a statement "motivated seller is willing to offer concessions." This is how I know that Tyler was lying to us. Tyler also lied to us when he said that he would hire his cleaners to clean the house after we had moved out so that it would be presentable for the walk through. Then at the last second he notified me that the cleaners were not coming and that I would be responsible for cleaning a 3 bedroom home with a patio and garage. And that once I had finished cleaning he wanted me to send photos showing that the unit was cleaned. This is our realtor the person that we paid to sell our home. I strongly suggest that if you are selling your home not to hire Tyler Martin. What I have written about In this negative review is just the tip of the iceburg I could list even more unprofessional and quite frankly weird and unprofessional behavior that made me and my family extremely upset to the level where it actually affected our health. If you value your ethics and do not engage in shady practices then look elsewhere because that's the only thing this realtor will offer you are lies and a lack of ethics.