Horrible experience all together! The woman on the phone said she was sending a pre treatment approval to my insurance (she was sure they were in network). She said it would be 200$ out of pocket but I would be refunded by insurance if they didn't accept the treatment plan by the time of my appointment. I called several times to make sure she had sent off my info. The day of the consultation she continues to lie to my face before I go back and gladly takes my money, after the consultation she mentions insurance doesn't cover the 3D X-ray they took (they should have told me that at first because I would never have stepped into that machine). "So insurance MIGHT refund about half". I was already upset leaving the office, 200$ for a 15 minute visit, for him to tell me I need a root canal; which was obvious. I get home and fax my own information and receipts to my insurance, 20 minutes later I received a call saying they are not in network with the endo that I had just seen and I would not be getting any money back. Dr. Gilbert's staff quoted me $1,700. For the root canal on top of the $200 I had already given them, and I would still have to go somewhere else for a permanent crown (they would give me a temporary one that lasts 2 weeks). So I start shopping around. I find someone in network and I am thrilled to only pay 400$ for a root canal. I called dr. Gilbert's office back and the girl on the phone can't send X-rays to the other dentist, she can't even send a letter with dr Gilbert's word saying he already did a consultation and that the root canal is necessary. So in conclusion I am back where I started, having to go to a initial consultation somewhere else and in my opinion they just stole 200$ from me. I hope nobody else falls for their dirty tricks, this location needs to be shut down! read more