Cancel

    Open app

    Search

    Perma Earth

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm
    Updated over 3 months ago

    Perma Earth Photos

    You might also consider

    Recommended Reviews - Perma Earth

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Amy C.
    13
    88
    225

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Perma Earth

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    The Cosmetics Company Store

    The Cosmetics Company Store

    3.0(2 reviews)
    44.5 mi

    Great shopping trip with my daughter in law and granddaughter. EXCELLENT PRICES and very nice,…read morehelpful salesperson. Definitely will be back for my smell good needs.

    I have been debating back and forth whether I should post this or not. I've worked in retail in my…read morehigh school days (for 4 years) and understand the concept of customer service. I was taught at all three clothing department that even if it's close to closing time, you cannot tell customers they can't come in or rush them out. We can close the gate so no other customers come in, but if we still have customers in the store at that moment, we still help them. I'm still in shocked at the customer service I received on Monday, May 25th at The Cosmetic Store at the Edinburg Premium Outlet. I walked into the store around 8:48pm. (Yes, I'm fully aware that they close at 9pm but I also knew exactly what I needed in the store. Therefore, my visit to this store would've been a quick visit/purchase. I'm also certain they have security cameras so if my timing is incorrect, their security cameras can be proof) Immediately upon entering into the store, employee #1 (whom isn't pictured) huffed and said, "Ma'am we close in 5 minutes." (Keep in mind it's 8:48ish and No, she didn't even say hi or greet me when I walked in the store.) I looked at my watch and said, "Ok. I have time I just need to grab a mac product real quick." She just looked at me, rolled her eyes, and didn't even reply or say ok, but that's fine. Not even two minute later, employee #2 (whom is pictured) comes out from the back and says, "um ma'am we close in 5 minutes!" Rudely. This is wrong of me but I did take a deep breath, put the Mac Pro long foundation down, looked at her and said, "are you guys trying to kick me out? I heard her the first time when she said the store closes in five minutes." Lady in the video: "No, I'm not kicking you out but we close in five minutes and we get customers who shop after 9pm and keep us here past 9pm. So you need just hurry up and be out in 5 minutes" Me: "Wow, I'm baffled. As a customer you are making me feel as if I can't even shop here and I feel as if you're kicking me out." Lady in the video: "If I was kicking you out I wouldn't said get out! I just said for you to hurry up and be out in 5 minutes because we close in 5 minutes!" Me: "gosh, your alls customer service is horrible. Absolutely horrible! Not just horrible but rude. I just feel you're trying to kick me out so forget it." Lady in the video: "Im not kicking you out but you need to hurry up, you have 5 minutes." (Video provided.) Me: "Ok, but that was rude though. Ok. Very rude. And she was rude too. Forget it. Don't worry about it." While I was saying that, she proceeds to raise her voice to me, "to tell you that you had five minutes?" (Obviously She doesn't think by rudely telling me to hurry up and that I had five minutes was an issue.) I wish I was smarter and thought quicker so that I could record the whole conversation. But again, I'm sure they have video surveillances so the companies camera can vouch for our entire conversation. All in all, yes maybe I should've turned around and walked out when employee #1 told me I had 5 minutes. (Indicating for me to either 1.) hurry up or 2.) get our. But if you're in the retail field, I don't think this is considered good customer service. Anyhow, so if you happen to ever shop at this store, beware of this lady. Maybe bring her a whopper and a strawberry milk shake, it might just make her day slightly better. :) jk

    Photos
    The Cosmetics Company Store
    The Cosmetics Company Store
    The Cosmetics Company Store

    See all

    Perma Earth - cosmetics - Updated May 2026

    Loading...
    Loading...
    Loading...