When you walk into Lush the staff is always friendly, kind and helpful. They are very knowledgeable about their products. Shout out to Olivia for being thoughtful and helpful! read more

Lush continues to offer products and delicious scents that I don't encounter elsewhere - especially the bee body bar with a bit of grit for exfoliation. Visiting recently, I was reminded how much I enjoy their products and treating myself to items for my hair and skin. Ironically the items I never buy are their most popular - the bath bombs. Super cute but their one-time use at that price point leaves me unexcited. If you haven't been by lately, make a point to walk inside the store when walking through Oxmoor Mall and find you one item to leave with. Treat yourself! read more

Lush Handmade Cosemetics - Shampoo bar. It smells delicious and lathers like crazy. - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

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Love lush. So many unique products. Their products are more of a natural & earth friendly approach. Their motto is "Leaving the world lusher than we found it" :) You can also take your empty containers to save some $ on your next purchase. I've mostly bought their face masks & cold eye patches which I love. I'm starting to venture more into their hair care. I'll keep you posted on that. Customer service has always been nice. I always get good recommendations on what to try next. read more

Got home to find my face mask had a third of it scooped out by someone's nasty fingernail. Driving all the way back to return a $16 item is cost prohibitive so that's not an option. I didn't think I would need a receipt so I didn't ask for one. While the guy that answered the phone was nice, they told me to call their customer care line and I had to talk to the most snarky rude woman who "asked that I follow the return policy next time" because I didn't have a receipt with the exact total printed on it. She acted like it was all my fault and that she was doing me the biggest favor ever by refunding the cost of the damaged product. I am absolutely done with lush and their lack of appreciation for their customers after that conversation. 100000% NEVER going back. Lost a lifelong customer over $16... read more

My partner and I are taking a road trip, so of course, my goal is to visit every Lush shop along the way. Today we visited Lush in Louisville at Oxmoor Center Mall, located at 7900 Shelbyville Rd. The team members greeted us as we walked in and were quick to offer suggestions or a product demo. We turned it into a field trip and brought my folks and my gram along as we were on our way to dinner. It was fun to show them my favorite products and see what they gravitated to. My mama loved Lush's mission statement at the entrance of the shop. I mean of course she did. The shop was on the smaller side but the layout was very easy and comfortable to navigate. I'm happy we stopped in! read more

Lush Handmade Cosemetics - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

Great customer service. Patient and courteous help. Lots of selections. Having merchandise geared to the youth is great.

Soap, shower gel and all around smell good store located in the oxmoor center mall. I took my oldest daughter and her best friend and they drug me in here. The decor is pretty cool and they have funny signs. Well spaced out and upkept store. The items in here smell very good and the workers seemed very helpful answering all the questions the teenage girls asked that I am completely unequipped to answer. read more

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My review has nothing to do with staff and everything to do with the inconsistency of the products. Some of my products couldn't be refunded (even after my allergic reaction) due to the nature of the products. Some of the benefits they say the product is for is not true. They offer Citrus and other abrasive oils in the 'skin sensitive' products. The managers did the best they could to help me with the issues and agreed the inconsistencies were alarming! read more

I cannot remember who helped me yesterday but it was a woman who was a smidge taller, maybe 20s. SO helpful and such great energy. Worked on June 1st around 5-6. So helpful, sweet, gave me everything and more. I seriously was about to snatch her up to bring to a sales job because she was just so great. read more

Great product and fantastic service by the employees. Very clean store and well maintained with all the products on the shelves. read more

Lush Handmade Cosemetics - Store area - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

I cane here after Black Friday because I hate shopping. I know what I want and I get it and I move on with my life. My son is very different and LOVES shopping. We went through Macy's (which is next door) and he couldn't find help for smelly smells that boys start smelling like at 13 that weren't murder to the senses. I needed to get my fav products: Magic Crystals for exfoliating and relaxation; Happy Hippy for that super clean citrus smell; Sleepy for a lotion that helps you get calm to go to bed and be moisturizing; and to try something new! This time it was Snow Fairy, it was sparkly and smelled like bubble gum! (After using, the sparkles don't last and the smell becomes mostly inert after rinsing- wouldn't recommend this product) We then asked the lady that approached at the beginning of walking in do you have products to help smelly boys smells from being so smelly? It was a testing question for her. She had more questions for my son and got to flavors he enjoyed and got smaller sizes to try and some soap and lotions to use. (So far he really likes them!) Check out was a breeze and we got 2 boy earthy smelling soap samples that he also likes. This was a fantastic experience and I will be back! read more

Unique is the first word that comes to mind..extremely unique and definitely a store that my 22 yr old Makeup Artist Daughter would LOVE. I sort of felt guilty, like I was cheating on her by entering this store, her genre without her. The staff was very busy. I had questions, but no one to answer them..NOT because they were goofing off but because the store was that busy. Which is a good thing!!! Great display of products, clean lines, bright colors, displays that are "LUSH"...GREAT NAME BTW, can't wait to introduce my daughter when she comes for a visit. read more

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I was a little hesitant to venture out for some holiday shopping, but ended up at Lush. They are operating extremely safely and I will definitely be back! When you arrive the entrance is blocked off and there is a clearly marked entrance, exit and pickup area. You have to wait in line at the entrance area to be admitted to the store. Before admittance they go over their current policies and ensure the store isn't overly crowded. Today I had to wash my hands upon entering, which I was impressed with! One of their rules is not to remove your mask to smell any items. I would highly recommend them for a safe shopping experience during the pandemic. read more

Went to the mall to do a few Christmas pick ups. My daughter tagged along at the last minute. I should have known that meant trouble! As we are about to leave she said let's stop in one more place! Omg I died and went to I want it all hell! Some of the smells were down right amazing! All my other items have always come in the mail. I didn't even know we had a store. I know why now!! I could just sign over upcoming paychecks Not even earned yet! It was Christmas and the store was freaking packed! All the ladies were still amazingly nice and friendly! It was the end of the night and I had candy I gave out - the happiness and appreciation on their faces made the trip worth it! read more

Lush Handmade Cosemetics - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

Amazing products and customer service. It's great to try the products and get hands on.

I've been using LUSH products off and on for 10+ years. Their products are expensive, some don't last very long, but they're definitely worth the purchase if you can spring it. I personallly don't know of any other product line that's comparable to what they offer in indulging your hair, face, and body with such quality and incredibly long-lasting and awesome smelling products. LUSH originated in the UK and has since popped up throughout the U.S. I became introduced to the LUSH line when having a breakfast meeting with a woman (in the summer) whose skin looked healthy, radiant, and well-conditioned. So I had to inquire, and she told me all about LUSH. Within a couple of days I purchased my first LUSH product. There are stand-alone stores (not sure if any in the Louisville area) and locations within Macy's (usually near the entrance inside the mall). While living in GA, TX, and now IN this seems to be consistent with their stores. LUSH is all about creams, scrubs, moisturizers, cleansers, shower gels, lotions/butters, soaps, facial cosmetics, and hair products that are vegetarian or vegan recipe inspired and that are handcrafted for indulging from head to toe. Their bath bomb is wildly popular. I've never tried it, but it must be a successful. I highly recommend those purchasing soaps to also purchase the tin can the salesperson will likely advise you to also buy. Believe me, s/he aren't trying to push an unnecessary sell on you - it definitely serves a good purpose. The tin comes in three different sizes to accommodate the item being purchased. It's worth the extra $4 and it's reuseable. It really helps in preserving your unique soap while sitting in the shower or bath area. My first visit was a bit overwhelming because they have soooo much to choose from. I didn't want to get sucked into buying too much since I was trying for the first time...and...remember...they can be costly. Below are a few suggestions I've had great success with and would definitely buy again for myself. Fellows - this isn't just a ladies thing...they got products for you to enjoy too! A few recommended products from personal use: Buffy / Body Butter scrub bar - intensely moisturizers and exfoliates your body. No need to lotion after shower. Moisturization can last a couple of days. Body Conditioner / Ro's Argan - rich moisturization that smells heavenly. The scent is long-lasting and carries. I noticed the fragrance transferred onto my robe, which was nice to be reminded of this smell when I'm just throwing on my robe for lounging. Massage Bar / Pearl - smells great and does a great job at hydrating the skin. I made the mistake of using it in the shower. Once I read the instructions it's supposed to be applied to dry skin. It worked much better then and it delivered. read more

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The staff is INCREDIBLE!!! Not only is this LUSH such a fun store in itself- the staff is WONDERFUL. I was there with a group of 11 year old girls for my Daughter's Birthday for a Mall themed party! ... The entire staff treated the girls like little real customers! It was ADORABLE to witness. They all helped the girls choose their favorite bath bombs and were not annoyed one bit by any of the kids being in the store. One of the girls accidentally dropped her bath bomb, and the staff happily replaced it without any hesitation! I cannot tell you after taking this sweet group of girls thru a few other stores and having eyes rolled at us... and people annoyed- this place was absolutely refreshing. From the bottom of my heart- THANKYOU ALL for being DAYMAKERS!!!! You are true GEMS! We will be back!!!! read more

I've had a love affair with Lush for almost twenty years now. We've had interludes around the country and abroad. And, I'll admit, I still get that fluttery feeling in my stomach when I see a Lush sign. It took long enough for Louisville to get this stand-alone, Lush shop. I never really liked the corner it had in Macy's. As you can guess, I've been to many, many Lush locations since I first discovered it in Dublin (Ireland, not OH). This one is a respectable size with all the sights and smells you expect when entering a Lush location. I was surprised that despite the number of associates, no one greeted me upon entry or immediately asked if I needed help. This has never happened to me before at Lush. It's their M.O. I browsed for at least five minutes before someone came up to me. I was glad for the help as I had several questions about hand products, which I've not tried or bought there in a long time. The associate was extremely knowledgeable and had me try several items. I came away with one (Golden Handshake), a sample of a lotion, and a third product she suggested after I mentioned my aching muscles and the loss of a fave, Lush bubble bar that often soothed them. I can't quit Lush, so it's a given that I'll be back. But, if you've not tried their animal (& earth) friendly bath and body products, go now! read more

I love the way this place smells. It is all very fresh and unique and not too "perfumey." They offer natural products and don't test on animals. The skin and hair care line is great! My favorite products are the fragrances. The oil in them seems to mesh well with my body chemistry and the scent lasts all day. The staff is very helpful and the prices aren't too steep for the quality. Try the foot scrub too- it is a life changer in winter months. read more

Lush: you can smell a mixture of pleasant fragrances wafting from the entrance even before you reach it. It's a premonition if good things to come. Good quality products. Good customer service. The only thing that kinda sucks are the high prices, but it can't be helped. Corporate makes those! Not to mention you get what you pay for. I really enjoyed this visit to Lush because of the fabulous ladies that work there. They helped me find exactly what I was looking for and gave their honest opinions and recommendations. I will be moving to Japan in a week and they even helped me find the nearest Lush location (which is about 30 mins away from me)! I felt like they really went above and beyond for me as a customer. I ended up going with a gift box (for myself, yes, I'm spoiled) which cost me around $40 for four products: a twilight bath bomb, twilight shower gel, oaty creamy dreamy shower cream, and sleepy lotion! I also got a bath oil, which smelled lovely. I highly recommended this Lush. They will pair you with your dream scents and leave you satisfied with your purchase! read more

I love this store! I used to be a lover of bath & body works but this place has them blown out of the water! Their products are mainly handmade and they're animal cruelty free. I've also noticed a lot of their products are natural and have less or no chemical ingredients. If you have skin allergies or are sensitive to certain products this place is a safe haven. Their bath bombs are the coolest with multi colors that smell amazing. I particularly love their face masks. Brazened honey is the best in my opinion! read more

Lush Handmade Cosemetics - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

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Lush is my go-to stress reliever. I've been shopping at this store for 3 years and I can't say enough good things about the staff, they're always great!! I love how every time I go in, I'm asked "Oh, are you here for your girlfriend" LOL no hunny, I'm here for ME! Bath Bombs, Bubble Bars, Shampoo, Conditioner, Lotion, Lip Scrub... I could go on and on... I get all of my cosmetic needs from Lush. If you're new to Lush, I suggest finding a bath bomb and going from there. You'll get hooked just like I did. read more

I've recently been searching for more natural solutions to dry, irritable skin for both myself and my boyfriend and happened to stumble upon this store. What caught my eye immediately was the packaging and options of samples displayed on shelves and tables. My senses where on high alert, it smelled delicious, refreshing, and clean! I was approached by an associate who was more than happy to help out someone who wasn't familiar with a good skin or beauty regiment. (I am not one who wears makeup everyday, I stick to some basic face lotion and am an avid fan of Bath and Body Works before I visited this store.) She was exceptionally friendly, very knowledgable about what she was promoting and recommended products that were for my needs and even let me try and take home a few samples. I ended up purchasing the Dream Cream which was around $23-$25 since I was skeptical about unloading more $$ on product I wasn't sure of. That next morning I tried the lotion and to my surprised it kept my skin moisturized the entire day! The following day I brought my boyfriend and purchased some of the Fairly Traded Honey Shampoo, and the Dream Wash. While the lotion was just a test the real deal would be the shampoo and body wash. The shampoo felt 'weird' when I was using it ( I had been so used to Tresemmé that using anything but felt odd). "No conditioner needed", that's what the girl selling the product told me. I didn't believe her since my hair is extremely thick but to my surprise it didn't need it once I was out of the shower and my hair was dry. It smelt great, had a luscious shine and was not oily the next morning!!! The products worked!!! The staff is beyond friendly, they are extremely knowledgable about what they are selling and who they are selling it to. The layout of the store is refreshing and the products work wonders without all the additional chemicals. The products are on the pricey side of the dollar but it is money well spent. I haven't found a bottle of shampoo or brand of lotion that delivers the results my picky skin uses. I will be a returning customer! And if you are uncomfortable about shelling out 20-30$ ask to try a sample to take home! read more

Lush Handmade Cosemetics - Dream Cream! The only lotion I've found to date that actually still moisturizes after a day at work! - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

My review of Lush comes in a lot of parts. My fiance' brought me here because she absolutely loves everything they have. If you're looking for a gift for anyone who loves bath products, go to Lush and skip everything else. You don't need a know a thing when you walk in, there are always lots of workers there who are delighted to help. I've managed to come to this place for 12 different gift occasions, and I've never bought the same thing twice. All of the bath bombs, shower gels, and lotions all top out with the most expensive being around $12. For how long the products last and the giddy smile I see every time I gift one, it's definitely worth the money. As a happy customer myself, I have to endorse the soaps available at Lush. They are absolutely fantastic. Only problem is, this place is tiny. Beware the crowd any day around a holiday or busy weekend. It gets super busy. Otherwise, happy shopping! read more

What's not to love about Lush? They have great products, they don't animal test, and their staff are friendly and wonderful trained. They greet you at the door and answer any questions you might have. If you haven't been there before, they will fill a container with water and drop a bath bomb in the water so you can see for yourself! read more

I've been going to lush for YEARS, however yesterday I had the BEST experience with Claire who helped me pick out some amazing new products! I cant wait to go back just based on this most recent experience read more

This little shop was previously located inside of Macy's. Now they have their own location and are just as busy, even with a bigger space. My wife absolutely loves this place. I guess that means I have to love it, too, right? ;-) I don't get into all of their products. I don't use them, merely go shopping with my wife and help her pick out the bath bombs, etc. But what impresses me about this place is the staff. They are always so quick to help and have a lot of knowledge about what they sell. They take their time with every customer and have never pushed a sale on us. They seem confident in their product which is a good thing. The only reason I can't give this a stellar review is that the things are priced so dang high, in my opinion. A one time use bath room is around $6-$8, which ain't so cheap to use something just once. read more

I love. Lush. Love. Love. Love. Almost to my detriment, because I find one product for my bath, and want to try one for my face, and then that goes well, so maybe some shampoo... Needless to say, I visit often. This location has now moved to its own store inside the mall, just a few doors down from Sephora right next to Macy's. The sales staff is wonderful! They all seem to truly enjoy working at Lush, and they are very knowledgable about their products. My best experience was when I went in looking at some of their skincare items. They were thorough in checking out my skin and finding something that would really work for me. 5 weeks later and my esthetician is raving about how great my skin looks. Their bath bombs and bubble bars are a great starter to get to know Lush and its products, but their shower gels and moisturizers are incredible. While they're a little pricier than drug store brands, they last a very long time and a little goes a long way. Go in and say hello, get some samples and check them out! read more

Best cosmetics for hair and body - handmade, very effective, and many products are vegan. (You'll find them INSIDE of Macy's at Oxmoor Mall). None of the products are animal tested and are environmentally conscious. I purchased the Karma Cream body and hand lotion which is a miracle worker! The scent really is a head turner and while it's a heavy feeling at first, it absorbs within a half hour. The Big Shampoo is - well I've never used anything like it. I would never expect it to work, given the consistency but it left my hair so full, soft, light, and no need to wash again for 48 hours. Veganaise conditioner for hair gets the same glowing review as the shampoo above and I love the charcoal products for face scrubbing. Staff is very friendly and fully expect you to be dubious, curious, and in need of help. They perform demos on you, provide samples for trying, but can be a bit pushy at times. Products. Are. Not. Cheap. Now, they're worth every penny but they work out of the department store for a reason. The tub of lotion I mentioned is around $32. That said, I've hardly made a dent in it because it's so effective. One more word for the wise - these products are raw and natural so they have expiration dates. Watch for these when purchasing or you might buy something that's not recommended for use in a week. read more

Lush is one of a few places I'll admit that the mall is good for. Looking for a nice and effective deodorant without aluminum? Lush is your spot. To give you an idea of how long their stuff lasts I bought one of their T'eo bars of crumbling freshness last August and I've still got about half of it left. I used it on top of an Alba product since the bar is kinda dry it was tough to apply it without applying the Alba deodorant first. Regardless, I wasn't that satisfied with it because it's not quite strong enough in the summer months for me and it's kinda messy to apply after the bar invariably disintegrates into crumbles. Trying to pat down white powder on my armpits sometimes results in getting it on my clothes or all over my bathroom floor. Lets just say that if you walked in before I cleaned the white powder off my floor you might wonder if someone with a drug problem resided there... Anyway, with the heat index in the 80's and 90's lately I knew I needed some stronger deodorant and since none of their products contain aluminium I knew there must be something else up my alley at Lush. Yep, the lovely sales ladies steered me in the right direction towards the Aromaco bar and a bottled powder. It's been a few weeks and so far, so good! After a tour of the entire store complete with demos and multiples product samples to stuff my bag, I almost feel like I'm armed with enough product info so that I could go in and work at Lush. Their employees are incredibly friendly, knowledgable and inquisitive. They'll look up any ingredient info for you and encourage you to try as many products in the store as possible to make an informed decision. Of course, much of that is probably to upsell but that's to be expected. Go in knowing your limits and the nice thing is when you say no, you might just get free samples to take home! As far as their "natural" element goes, most of their products are MOSTLY natural. Yeah, you'll find ingredients like tea tree oil listed near the top but you might also find parabens and sulfates in their too. Their explanation is that while many other "natural" products are advertising as paraben and sulfate free, they're using other chemicals that just haven't even been tested yet. Their talking point is that Lush believes that these things work effectively, aren't harmful in the small amounts that they use and at least are understood while newer chemicals aren't. So, heads up if you are expecting a full line of completely all natural stuff, that's not the case here. read more

I was having some serious skin issues and couldn't get an appointment with my dermatologist for two more months. Twenty-four hours after being in LUSH, my skin feels amazing and looks great! One of the employees took the time to sit down with me and try different products on the backs of my hands to find a regiment specific to my wants/needs. I left with a wash (Angels on Bare Skin), toner (Eau Roma Water), and moisturizer (Vanishing Cream). The employee even sent me home with a sample face mask (Bunny Moon) that was a total game changer! I've tried so many different over-the-counter and prescription products, but nothing comes close to LUSH!! read more

This store is awesome! Mya the manager is a flat out rockstar! She helped me over the phone with a last minute request and made sure I was taken care of in a very professional and timely manner. Even the girl who answered the phone was really nice. They really went above and beyond to help me out and I am so grateful because they made my job easier! Never physically been to this store but knowing their staff had my back makes me confident I will be using them for future business needs when I am in town working on events! Thanks Mya and her team! read more

By far the coolest most relaxing purchase you can make! I am literally in a intergalactic bath! The colors are mesmorizing and the smell is so soothing!.and to know that lush has all natural products is amazing. I feel safe from unknown chemicals. Great place!!! And the workers are so extremely helpful read more

Lush Handmade Cosemetics - Intergalactic bath bomb - Cosmetics & Beauty Supply Near Me - Louisville, Kentucky

Ommmmggggg!!!! I absolutely love lush. The bath bombs are THE BOMB!!! The raves are real people! You will not be disappointed! The soaps leave you skin soft, clean and refreshed. And they smell AAAMAZZINNNG!!! Each product is hand made and even has a sticker with the person name and avatar on it. Prices are excellent. Bombs are $4-$6. You buy the soap by weight so you can spend as little or as much as you want. A typical sized bar is about $5. The jelly is a little pricier it's just whatever your prefer. I like the bars just fine and I have extremely sensitive skin. read more

I am obsessed. I have never been more pleased with a cosmetic product than I am with everything that Lush has to offer. I have been hesitant to try it out for ages because I thought that it's just another hippie joint selling me expensive all-organic stuff, which I am not a fan of. I have been using The Body Shop for everything for years now, until my recent Lush venture. EVERYTHING at Lush works wonders. Not that I have bad skin, but so far, everything that I have used exceeded my expectations, and the results can be seen right after using them. Especially if your skin gets real dry during the winter, Lush moisturizers can fix it all in one actual day. They have all sorts of products, from head to toe, and for all skin types. A trip to the store can be overwhelming, but their associates are very friendly and are very knowledgeable about their products. You just describe to them what you need or what you are looking for, and they'll know exactly what to give you. Their products are expensive, but worth every penny! Lush, shut up and take all my money!!! P.S. Don't forget to ask for samples during check out! read more

Everything in here smells decent to amazing. Some of the staff I feel like doesn't know what they're talking about because the products they've recommended did not help. However, other staff has been quite helpful as other products they have recommended worked well. For example, they recommended a hot oil treatment for my girlfriend who has a dry scalp in the wintertime. We tried this product hoping for some relief but did not see results. Other products we've used, such as the face masks, foot scrubs, and bath bombs have worked really well. The price on some things feel a bit over the top, but a lot of the products feel fairly priced. I feel like they have premium products and I would buy here again the next time I run out of bath products. read more

Such a fun, vibrant store with lots of energy! Lots of different items from shampoos to bath bombs to perfumes! Priced right for the product and the packaging and presentation is not surpassed by any other. A great place to find a quick gift for those who love to pamper themselves! read more

Deb and Jordan are extremely friendly and helpful! Very good at giving suggestions!! We bought stuff we didn't even know we wanted !

Everyone who works here is always so nice! I love lush and their bath bombs! I have nothing bad to say about this place! If you haven't been to lush before then you need to try them out now! read more

I absolutely love Lush products, however, I'd rate the store 3.5 if I could. I feel like they had more space when they were in Macy's and not their own store. I would love to go into the store and look around and smell things, however, there's always a lot of people in there and sometimes too many employees, most of which are a little overzealous trying to help you. That's probably a good thing for most people but I typically want to explore on my own and if I need help I'll ask. That's just my personality, and so I feel overwhelmed when I go in, and it's usually not an enjoyable experience unless I go in knowing exactly what I need to get. read more