Perfumeland has the WORST customer service I have ever dealt with in my LIFE.
Perfumeland was one of the companies that was selling Insurrection Pure, a fragrance that is compared to a much more expensive fragrance (Aventus by Creed). Insurrection was receiving a lot of hype in the fragrance community.
I ordered a bunch of bottles at the beginning of all the hype to sell on eBay from another website, but I ordered my personal bottles of Dark and Pure from Perfumeland. A few days after I ordered from Perfumeland, I get an email saying that Insurrection Pure is out of stock and my $19.19 has been refunded to me. I placed my order February 25th, by the way. My Insurrection Dark (also $19.19), I was told, was on the way.
March 1st comes along, and my order still says payment processing, when my payment has already processed. I contacted customer service asking them what happened, and they said the status of "payment processing" won't update and my order was being shipped out that day. Ok...
March 7th comes along, and I still didn't get my Insurrection Dark that I ordered on February 25th. I emailed them asking what happened to my order, and I didn't get an answer.
March 8th, I email them again asking where my order of Insurrection Dark is. They replied with a screenshot of their email to me that says they refunded my order for Insurrection Pure. Great, but that wasn't the question I asked.
I email them again, asking where INSURRECTION DARK was, and I got no reply.
March 11th, yesterday, I got a package in the mail from Perfumeland. It was a bottle of Insurrection PURE, the bottle they refunded me for that they said was out of stock. I still haven't received my Insurrection Dark, and I don't think I ever will. What a horrible, disorganized company. read more