Wish the Service Matched the Sales Experience…read more Update: I'm raising my rating because Criterium's management stepped up and owned the mistake. Ben (GM) personally inspected the bike, identified a missing cassette spacer, and installed it along with additional adjustments at no charge. He also acknowledged an incorrect $30 labor charge, issued store credit, and offered a card refund instead. The original experience after spending nearly $1,000 was disappointing, but I appreciate their explanation and willingness to make it right. How a business handles a mistake matters, and they deserve credit for taking responsibility. My praise for Joel in sales also stands. Original experience, before management's response: For nearly $1,000, I expected a fully tuned bike, not a new collection of sound effects. The bill included a roughly $200 replacement wheel. Expensive? Absolutely. But Criterium had earned my trust through previous work, so I expected to pick up a bike ready to ride. Instead, I got an extremely loose cassette, several gears I couldn't shift into, a strange clanking sound when bouncing the bike, and a chain rubbing against the chain guide. Apparently, some of the gears had become decorative. The bike was riding nicely before the service, but it wasn't rideable when we got it back. Finding that many obvious problems made me question the quality of the entire tune-up and whether all the additional repairs recommended were necessary. It left me with more questions than confidence. We had to make another trip to return it for corrections. I hadn't realized the full-service package would include extra driving and more time at the shop. Joel in sales was the bright spot throughout this experience. He's knowledgeable, extremely helpful, and the reason I bought a Specialized Stumpjumper a few weeks earlier. If the original service experience had matched the sales experience, this would have been a five-star review. Although the initial service fell short, I appreciate Ben taking responsibility and addressing the problems. That response deserves to be part of this review, too.

I was searching for a beginner's mountain bike and had gone to two big box sporting good stores…read morewithout any luck or help. I had looked up local bike shops the day before on Yelp and remembered Criterium had great reviews so I said to myself, "I have no idea what I'm doing. I need help" so I went to Criterium. I'm so happy that I did! I walked into the store, and within one minute, Tom came over to ask if I needed help. I told him what kind of rides I intended on doing and my budget, and he showed me all of the available options for my height/size. He was very thorough and explained the breaks, gears, and features on the bikes. He adjusted the bike before I took it for a test ride, and again before purchase (I also added a kickstand and a water bottle holder). I loved how the service wasn't pushy at all, and he was honest about quality and ride. It was nice having help the entire way through the process. Highly recommend Criterium. Will be back for my husband's bike service as well as future tune ups. Additional note: I took my new bike for a six mile ride when I got home, and it met all of my expectations. I love the aesthetics, and it rides great! Def the nicest bike I've ever owned.

I was looking for a front wheel for my bicycle and Ted's had it. No big deal, it would seem, but…read moreapparently 27" wheels are no longer an item in demand. Ted's was the only place that had one on hand. I do want to give kudos to Criterium as they told me to call Ted's, and even gave me their number. Perhaps bicycle stores are the last bastion of honest competition. I got to Ted's the next afternoon and what a friendly place. They had a large family purchasing a couple of bikes for some small children so it was a bit hectic, yet they took it all in stride and found me my wheel and I was on my way. I did ask about a map of the area and was promised they would call when they got their resupply. BTW, the wheel was super reasonably priced and Ted made sure I understood the reason for the tighter than normal axle cones. Ted's is now my go-to bike shop!

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Old Town was a good discovery. We got back into bicycling after decades of not being near bikes. We…read moreactually acquired our bikes elsewhere, but purchased various other types of gear at Old Town. We've since relied on Old Town for maintenance checks and repairs. The staff seem like die-hard bicyclists, but they also relate to "lightweights" (like us) who bike for recreation. Their repair shop is quite an operation, and has a team of folks available to handle repairs and safety checks. The selection of gear and clothing is good, as is the inventory of bikes. The store also does a good deal for the local biking community. I've noticed their bike racks around town, which encourages bike usage for basic, around-town transportation.

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

Waited around for someone to help. One dude behind the counter was clearly frustrated that he was…read moreworking. I wanted a simple chain, but the grumbling was so off-putting that I just left. Made it to the back of the store and out in 20 mins with no contact from anyone. Shame. Used to be a good place.

From the moment I stepped inside I knew this was going to be my go-to bike shop. The owner is…read moreextremely helpful, nice and his prices are reasonable. He took the time to explain what needed to be done and the reason why. Great prices and great service means I'll be back in again and again!

Nice friendly people. Took care of shifting problems, They took time out , to fix right away…read more Very nice cycling shop. Highly recommend !!!

I what's liked this place, but the more I come the more I am impressed. The service center is also…read moregreat!!

I am very thankful that I found this Bike Shop. I searched and searched for an affordable E-Bike,…read moreand all I found were snobs that had the attitude that if I can't afford the best that I shouldn't bother looking. Then I found Colorado Springs Bike Shop. They offered an E-Bike with all the bells and whistles at less than half the cost of other stores. They were also patient and friendly, teaching me what I needed to know to make an informed purchase.

Always purchase the warranty. I purchased a bicycle on July 4th and within a couple of days riding…read moreit, the rear tire popped twice. The staff at Colorado Springs Bike Shop were able to determine the cause and replaced the rear tire for me. I am satisfied customer. I am going to be a repeat customer at Colorado Springs Bike Shop.

Absolutely amazing experience with these guys. Super friendly and helpful staff! I will definitely…read morebe there again next time my bike has a problem.

Had a shifting problem on my road bike. I called to ask if they could take a look at it. Joey said…read moreto bring it by and found a lubrication problem in the shifter which he quickly fixed at no charge with a smile! I will be returning there when I have any other issues.

STOP LOOKING THIS IS THE PLACE YOU WANT !…read more Took my bike that I haven't been able to ride in the last year and a half. In about five minutes and had checked all the gears filled the tires with air and replaced the grips that had been worn out. Super professional, efficient and great service. I just moved here and this will be my bike shop going forward.

I took my Beachcomber in, the tire wasn't fitting in the groove right they did a great check of the…read morewhole bike for me and I so appreciated it. Patrick you are amazing!! thank you thank you thank you. I will recommend you to everybody.

My son and I had an awesome ride with their "single track experience" ride. Our guide, Austin, was…read morefriendly, very knowledgeable and an awesome rider. He paced us well and provided great insight to the area and trails. 8 mike climb from drop point and hours of downhill ripping. Highly recommended this tour for anyone interested in advanced single-track riding. Thank you Austin and team. Andy and Noah S., Alamo, CA

Another review: Wanted to give this place another shot…read more Started booking online and after going thru all the info pages I got to the checkout page. All of a sudden there was a $90 Service Fee! After much texting back and forth it was mostly for tips. So I asked "does this mean we are not expected to tip our guides?" She said, that the guides only get $2-4 of that. The rest goes to other locations. What other locations?? I'm tipping people that I never even see or deal with?? WHY isn't that cost shared UPFRONT? Just show some honesty please.

I went into the REI in Colorado Springs around 5:00PM looking to do a ski boot fitting and David…read moreoffered to start the process right away. He had a great personality, willingness to help, and very knowledgeable. Long story short --We did all the boot fitting process (measurements, standing in place, baking the boots, talking about fit and feel) and narrowed it down to the Atomic Hawx which was a significant improvement from my current boots and much needed on my end for performance and fit. David did mention the need for having bindings that were Grip Walk compatible which I didn't know if my binding had that but I had them in my car so I brought them in later on. Now after the boots were molded, fitted, and amazing we started the binding conversation. My current bindings were not compatible with Grip Walk boots and the problem solving started. Megan and Chris they worked their magic and troubleshooted the Grip-Walkless binding situation I was in and problem solved with another pair of Atomic boots that still had the Alpine Soles as they were out of the spare parts in the stock room. I greatly appreciated the above and beyond service, friendliness, and overall care for me as a customer and the extra steps everyone took to go above and beyond. As someone who has worked in retail, I can appreciate and understand the stress and impact the job has on you and I would like to give kudos to David, Chris, and Megan. You made my experience unforgettable, I felt extremely valued during my time with all of you and I can't wait to use my new boots this weekend. Thank you so much! I will be absolutely share my experience at REI with others and recommend they go there for any ski related needs.

While this REI is a bit small, the store itself is wonderful. The selection is bigger than you'd…read moreassume. Everyone I encountered was friendly. I actually came here to get some ideas for hiking pants I want for Christmas and am so glad I did, I got one added to my list! We aren't online shopping this year so it's perfect!