I would not recommend this facility. The overall experience was negative. There were caring staff…read moremembers, however many of the staff give the impression that interacting with the family is a bother. I found my elderly loved one soaked in urine. Their meals were brought to them yet. They were unable to adequately reach their meal, leading to them having more food on themselves and in the bed, than they were actually able to consume. The response time to the call bell often exceeded 25 to 30 minutes. I often left feeling sad.

Absolutely the worst experience we've ever had. My mother has been here previously, however this…read moretime was the worst. She wasn't clean, the odors were overwhelming. There was one young woman who delivered the meals and she'd literally threw the tray on the table. I requested repeatedly for updates on mom's condition never spoke to a doctor and the nursing staff, not all... but a couple were nasty as if they were being disturbed. Seriously disappointed in the lack of personal care for all patients there... She'll never go back there again in this lifetime nor the next.

The service level at this facility is awful. My 85 year old mother was put in a room that seemed to…read moredouble as a storage room for old, scratched up furniture. Every day we went to the place there was no one to check who you are. You self checked in. There were times we didn't see a single person while walking through the place. Calling this place went to an automated system that routed to two nursing stations. One never answered with a message that said they would call back in 48 hours unless it was the weekend, then it would be Monday. Their social worker quit on June 10th of 2022, and they have not replaced her as of June 20th, but the phone system still sends you to her voicemail where she says she quit. Medications took up to 72 hours for them to get, including Pepto Bismal for my Mom. She went 3 days with nausea and diarrhea before they got her help even though they told us it would be done that day. Residents have no food choices. If you don't like or can't eat what they're serving you go hungry. Dinner one night was a cold turkey sandwich with cranberry juice. After 4 days we arranged for a new rehabilitation center and requested the paperwork to transfer her. No one seemed to know what to do. We were told multiple times that they were working on it, but the truth came out that they didn't know how to fill out the form online for the referral to the new facility. It took from Wednesday until Saturday at 2:00 in the morning until she was finally moved. 4 days later I received a phone call from this place asking to fill out paperwork for her. I asked if this person knew she was no longer there. She seemed surprised but said "Oh yes, we just need the paperwork for her file". If you care about your loved one, don't send them to this place.

My aunt lives here. She has severe multiple sclerosis. Her home life was difficult to say the…read moreleast, but she has been so much happier since moving here! She has access to tons of service she didn't get at home, like speech therapy, and so many more social opportunities that weren't possible when she was homebound- she plays bingo, gets her nails done, and even goes on outings like on the Diamond Jack riverboat! It's wonderful to see how much better her quality of life has gotten since moving here- I wish she had been able to come here years ago!

My family member is currently staying at this nursing facility, and our experience has been very…read morepositive. The nurses and staff are consistently kind, helpful, and attentive. They treat my loved one with genuine respect and compassion, which brings our family a great deal of comfort. It's clear that they truly care about the residents' well-being. We are grateful for the support and quality care provided here.

Obviously, because of privacy and medical regulations, I cannot name specific people and the…read morepatient affected. But rest assured, this is a real review on behalf of a recipient of services. This nursing facility has terrific customer service, follow-up, and diligent thoughtful care. The atmosphere in the facility is clean, organized, and impeccably managed. This center has restored my faith in what has often been a demeaned aspect of the medical delivery stage in our society. ( nursing homes and rehabilitation services) Within a short period of time, I was made aware of social gains and a lovely improvement and physical care for my loved one. They truly had one of the best medical experiences of their life. And from my own experience with medical care, I know from what was observed by all involved this is the epitome of the type of medical care and comprehensive services one would want especially in their senior years. So if you're on the fence about visiting or using this facility, "please" take the time to explore and visit their facility and see what they have to offer.

This office has moved to Monroe Street in Dearborn…read more When I was at my appointments, they had me doing about 95% the same exercises I was already doing at home as my homework. When they did put me on weight machines, no one watched my alignment. The therapist was watching tv. When I asked about payment, they were dismissive and told me "not to worry about it." Well, I got a bill for $292 and I ONLY HAD 4 APPOINTMENTS. I was charged $88 for 15 minutes of exercises, and like I said before, it was exercises that I was doing at home. Insurance only covered $15 of that. My physical therapy experience was a joke. I have switched to Pilates Privates at a fully-equipped studio in St. Clair Shores, and it is a much better use of my time and money. I can not recommend Tri-Rehab.

My experience has been great. The place is clean and well cared for, as is the equipment. The staff…read moreis friendly and helpful. The exercises have helped a great deal. My ankle was injured from a hiking mishap and I didn't go to therapy until 2 months after the injury happened. The therapy has helped and I have gained mobility back.

If there was a negative option, I'd select it. Hired in, hired in - I'm always confused with the…read morecurrent company that is handling the pay roll. What a joke. Pay your employees before you go to happy hour. Common sense lacking 100%. Quit hiring people with the mentality of a potato.

The physical and occupational therapy here is awesome. Unfortunately, this is where the excellence…read moreends. Nursing staffs are constantly short-handed and food is cold by the time it gets to you most of the time. It gets worse. I am an amputee and was moved to a room with a non-ADA compliant restroom. After two days of trying to get this resolved, I received a message through a nurse from the nursing director that I would not be moved back to a compliant room. This message was delivered at 5:30 on Friday afternoon. The nursing director refused to meet with me, so I had no other recourse than to self-discharge. If you have two legs, RUN, don't walk.

Terrible customer service had a referral from my doctors office to set up and appointment to come…read morethere ,all I got is the run around instead of them calling the doctors office for further clarification I got talk to like a pice of shit so I looked up there reviews which explains it all unprofessional CSR

We were here twice last year when my husband's mom wasn't feeling well. We were here last week when…read morehis niece gave birth. Both times they took really good care of the patients. The only complaint my mother in law had was that the food was blah, lol. We had to bring her food from outside establishments, which the doctor ok'd. The facility is clean and huge. The people working there are nice. They have a decent sized parking lot that's free to park in.

my name is Lisa Meyer and I had Miss Johnson as a physical therapist and I just wanted to say how…read morehelpful she was to me. She was very educated in her field and has helped me immensely physically. I feel so much better and she went above and beyond telling me certain things to do that I have neglecting with my and I feel so much better taking better care of myself. Everything was very clean and neat and very professional looking! Many thanks to her she gets a five out of five ‍

Spent many hours each day over a week visiting with my brother here and was mostly impressed with…read morewhat I saw and the care he experienced. His therapy sessions appeared in line with what he needed. Maintenance requests were a bit slow but ultimately completed. Thank you for the care and concern provided to my brother Computer services were limited which made it difficult for me to do some work which would have been ideal

My dad was transferred to Optalis after a fall. The rehab he received was good and the therapists…read moreseemed like they really cared. The food was ok and facility seemed to be fairly clean. There were several aids that went above and beyond but they were the minority. The same goes for the nurses. I feel that there is not consistent care due to the constant rotation of staff. This lead to medication not being properly given and personal care lacking. If you are going to Optalis for short term this facility will be fine. However if you need longer term care, elderly or have dementia then the family will need to provide lots of follow up and monitoring.

Great team to help you with your Physical Therapy needs! Friendly front office and support staff…read more Professional, compassionate and highly skilled physical therapists.

After breaking my foot last summer, I was 8 months in- and still in a MegaBoot cast/walker…read more. Towards the end of my healing my awesome podiatrist recommended I start physical therapy at Team Rehab. What an incredible experience! Everyone is happy and outgoing.. They all sort of work together to give the patients really great service and support. They encourage you.. Root for you.. Congratulate your hard work. They do physical therapy of all kinds- and give awesome hot pack massages (ask your Dr to include massage in your Rx! It's highly beneficial to healing!) The facility itself is clean, sunny and pleasant.. And the reception staff is so freaking nice I just want to hug them upon arrival!