I love this place. They get the job done, no time wasting. Jack is super easy to deal with.read more

I needed to get my car looked at on a Friday morning after a brand new battery died. I suspected a…read moreparasitic draw or some electrical short but needed a professional to confirm. After calling around to various repair shops nearby, Jack's Automotive won my business by assuring me that my vehicle would be received, reviewed, and issues resolved quickly. Nothing about that assertion was true. After the initial phone call, communication from staff and ownership was abysmal. After the third business day of not hearing from anyone at the shop, I called and politely requested a status update. No updates. Nothing. It was as if I had to remind them my car was on their lot. On the fifth day with no report, finally I was begrudgingly assuaged (not very convincingly) that someone would call me by EOD to finally provide a vehicle assessment and potentially review repair cost with me. Unfortunately no one ever did. Needless to say, after waiting six days and finding out my car still had yet to be diagnosed, all confidence in the competency and professionalism of this establishment vanished. It was only after I told them I wanted to take my car elsewhere that "work" was actually completed by their team. Oddly, it took less than two hours after I said I wanted to take my business elsewhere for them to tell me my alternator needed to be replaced. At this point I continued to play along with the charade just to see if I could get an estimate for repair cost. However, it was not a revelation to find out even that was too much to ask. I was repeatedly told that an estimate for cost would be rough at best and in a ballpark and that could be (and would be) more. Honesty, transparency, and being forthcoming with information are clearly not present nor practiced by this business. Yeah, ok... I've digressed. My spidey-senses had been on high alert for several days already and this was the last straw. It took them 6 days (5 business days) and as many phone calls to finally provide the highly dubious diagnosis of an alternator replacement that they couldn't (would not) even price out. I quickly paid the $200 invoice for the non-existent work performed on my vehicle and got out of there as fast as I could. I'm grateful that's all they were able to swindle me for and nothing more. Fortunately, soon after I went with another nearby repair shop who came highly recommended. The experience was night and day. I'm grateful to report my car's electrical issue was finally and rightly fixed. Oh, and wouldn't you know it, surprise, surprise... it was NOT a "bad" alternator! In summary, considering the level of incompetence and rudeness incurred while dealing with Jacks Automotive, I've been compelled to warn anyone considering using this business. AVOID TAKING YOUR CAR HERE AT ALL COST!!! I would highly recommend looking elsewhere for reliable automotive repairs. Negative reviews like this come from real people who've had real world experience. Do yourself a favor and learn from our misfortune.

I was really disappointed by the way I was treated on the phone. The person I spoke with was rude…read moreand dismissive, which was especially frustrating given that I recently spent around $1,000 on repairs for this same vehicle at your shop. I understand that you may not have had availability, and I wasn't expecting you to say yes. I simply asked if you could see my car tonight or tomorrow because I'm dealing with an urgent issue and was trying to get it fixed as soon as possible. A little understanding and courtesy would have gone a long way. It's disappointing to be treated this way as a returning customer, especially when I was already stressed about my car. I hope you take customer service more seriously in the future.

Straub Auto provides wonderful service. They are respectful and fully explain everything. I find…read moretheir prices very reasonable and I trust them to service my car in a safe and necessary way.

A friend who is from Ardsley recommended this place and even made the appointment for me. I didn't…read morewant to take my car to the dealership and pay a fortune for routine service. Justin, the owner, is incredibly nice and informative. He got my car right in and out and gave me some great advice about maintaining my car. The location is convenient, walking distance to shopping and restaurants if you want to wait. So happy I found this place. The prices are totally reasonable too. Highly recommend!

Bad experience. Came in for an inspection and was told my car didn't pass because it needed new…read morebrakes. Got handed a bill as if the brake job was a done deal. I paid for the inspection only and took the car to the dealer. There it passed the inspection, and I was told that the brakes would be fine for at least another year. I know, I just look like a gullible old lady.

I landed Westchester Airport after a wonderful Thanksgiving trip only to find a flat tire on my…read morecar. I called Lexus roadside and they dispatched C & C to help. An extremely courteous, kind and knowledgeable man, Joel arrived much sooner than expected. He quickly turned an extremely stressful situation into one not seeming so bad. I took their business card and would not hesitate to use them again, under hopefully better circumstances. Thank you C&C. Joel is a true asset to your team!

Started with a call to AAA and ended with our happy family driving home after spending the…read moreafternoon with a very knowledgeable, trustworthy and fun group of hardworking individuals. From talking with Sarah on the phone to the ride with the tow to hanging out and knowing our truck was getting fixed. We felt like family every step of the way! Thank you so much to everyone at C&C!

my family has been coming here for years and they're kind, trustworthy, helpful, and good at their…read morework

Friendly, efficient service. Ended up with nails in two different tires two weeks in a row, had a…read moregreat experience here both times.

I took my 2010 Mini Cooper S to these two brothers after being turned away by 3 other shops. Not…read moreonly did they do all the repairs but they also accepted my warranty for partial payment. I can highly recommend these guys!

DO NOT GO!! I went once before and it was fine. The second time I went for a simple fix and they…read moreheld on to my car for twice as long as they said they would. Then, they broke something and blamed the last person to fix it and it was them! Don't go here unless you want a mechanic that will damage your car!

The best in Westchester county very honest and always helpful even with last-minute needsread more

$48 for standard 5 qt oil change! $56 for belt (ex install)…read morethat Amazon sells for $16! $70 install (15 min)!!

Got a flat in Yonkers on a family road trip. Called ahead and Joe told us to come in immediately,…read moreas they were set to close in an hour. Joe and Vic checked the tire. Was drivable, but were were nervous with a four hour leg ahead of us. They searched for new and used options, and didn't have a perfect fit. They sensed my family was nervous and found a mismatch tire that would get us home safer than what we rolled in on. 25 minutes and four ice cold waters later we were on our way for a modest sum. Joe was off to ravioli dinner with his mom and Vic to his adult kids. They took care of us like they knew us for years... even after they learned we were from Boston! Many thanks my friends in Yonkers.

Came in for a inspection. After inspecting the car, the owner told me i was "playing around" with a…read morestate inspection because i had laminated the vehicle registration and asked if i could do the same to the inspection sticker? For context, I do this because i take my vehicle to car shows and don't want my personal information displayed. The mechanic explained that they couldn't do that because of state law and that is fine. Then the owner accused me of putting the inspection on different cars!?! What is wrong with this guy? Save yourself the aggravation and go somewhere else. BTW - his workers are very respectful and hard working. His attitude cost them well deserved tips.