Thought it might be a fluke so helped my daughter bring her car here. Slow service and treated my…read moredaughter very rudely. Again beware....

Went in for am oil change. The store manager was amazing. They helped me to better understand many…read morethings without pressuring me to make me feel I HAD to spend money. Also, checked lights, liquids, etc. Prices were comparable to anywhere else I've been, and they explain the difference in the types of oil. Overall knowledgeable and helpful. Very much appreciated Highly recommend.

Quick and friendly! $44.99 for the basic oil change (Plus $10 off for being a first time customer)…read more Filled my tires, topped of fluids, cleaned the windshield and greased the door joints.

I went into the location this morning on 28th street in Grand Rapids Michigan. I wanted the classic…read moreoil change, I was told they didn't have my oil and I would have to go buy my oil and come back and still pay the full price for the service. Then the worker said that I had to get the premium because they have my Oil in that teir. They didn't check any of the things in the premium package, and they didn't even give me a sticker for my mileage to get it changed next. Is this normal for your company? It seems like a scam. If I'm paying for a service I expect it to be done throughly. The guy didnt even put down the correct mileage I had, and I had to make sure he wrote it down.. On their website I paid for a full service after being told to go buy my own oil, and then being told I had to pay 100$ for the other. No sticker, NOTHING checked. Nothing filled not even the tires or anything checked. This is false advertising and I don't feel comfortable coming to this establishment. I. No tire pressure, no washer fluid, didnt even check my lights. I don't appreciate being taken advantage of and being told lies because I am a woman. I know what goes into an oil change and the men there trying to tell me I needed "Buick oil" and it needed to be order is not correct, any person with basic knowledge of Cars knows Buick doesn't even make oil.

These guys are the nicest and most professional mechanics I've ever met. I've never felt taken…read moreadvantage of coming into this shop. They understand the current state of the economy and will work with you on pricing and repairs. After coming here I will never take my vehicles anywhere else.

Brought my car in for an oil change, as I heard they offer cheap oil changes. They do their "free…read moreinspection" and tell me I need over $3,000 worth of work done and make me feel pressured to get it done right away. One of the things was a possible coolant leak. I didn't have the money to get everything done right then but I had the $100 to have them do the diagnostic check for the coolant leak. They come back saying no coolant leak, you were just low so we topped you off. Said I needed control arms and wanted $1,300 for that and when I said I didn't have the money and it would have to wait, the guy made the comment "well, good luck. Hope you can avoid those pot holes." Luckily I waited and got a second opinion from another shop. The other shop looked at my car/test drove it and asked why I felt I needed to bring my car in for these things and I told them Elvis Auto Service told me I had all these things wrong with it. This other shop said there's nothing wrong with my car. I didn't feel right leaving Elvis Auto and I knew I needed a second opinion. They were just a little too pushy about things. Never hurts to get a second opinion.

Great experience during my recent purchase of a used Mercedes Benz at GR Motor Car. Tom Kilmer, the…read moreowner, was friendly and courteous. He responded quickly to my inquiry, and made sure the car I was interested in was available for me to test drive. They take pride in servicing and maintaining the vehicles they sell. Tom made sure to personally introduce me to his service manager. When it came to making an offer, Tom was respectful and fair. I felt like we both got a good deal. I look forward to an ongoing relationship with Tom and his team at GR Motpr Car.

Amazing service by all service managers. Attention to detail is so great. I was called 3 times in…read moreone day to let me know the status of receiving the parts they needed to repair my car, and then when they completed the project! I walked in paid and they handed me the keys. Easiest transaction I've ever had with a car repair shop. I'll never go anywhere else & both my adult kids take their cars there also! A happy & more than satisfied family. Thank you GR Motorcar!

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

Always kind and helpful!Honest guys with experience ,love their customer service and reasonable…read moreprice. Recommend every time

friendly, fast, and professiona! couldnt ask for anything else my wife & I stopped i while on a…read moretrip from out of town

My son borrowed my old 2004 Dodge Dakota truck to take leaves to the leaf dump when the motor…read moreoverheated. I called another shop who told me the radiator on hoses failed and would cost about $900, but did not even look at the truck. I called Zandees Auto Repair and told them I needed to pressure check the system and look at the water pump. Took the truck in and was later called to tell me that it was the water pump, and that the cost was under $300. I was very satisfied by the service and honestly of the business and will use them again and tell my neighbors about them..

Zandee's is one of those true family-owned businesses that takes good care of you for a fair price…read more I was dropped off by one son and picked up by Mr. Zandee himself, who regaled me with stories about starting he shop 51 years ago. He said, "I still come in some days to keep an eye on things." They don't have any frills that more expensive shops have: online social things, rewards club, dedicated pickup car, weekly email blasts, etc. They excel at good service for reasonable prices. My review went from four to five stars when they fixed a broken turn signal bulb for free (it may have been damaged during other repairs). Highly recommended!