I always have issues with my car, it hasn't even been a year. Every time I get my car serviced the service workers have b!tchy attitudes. There's only one helpful person, I believe his name is Jonathan. The rest of them are trash. This is super annoying because Ford is super quick when it comes to taking my monthly payment but when it comes down to y'all giving the same energy towards helping me fix issues with my car y'all don't. Btw they won't even provide a rental, but they want me to leave my car there for 3 days to get a diagnostic and another couple days for it to get "fixed" I'm having problems with my Apple car play, I got it serviced in one day but I still had to come back because whatever they did, didn't work. I'm sure yall don't really fix anything. Ford keeps playing with my time, and testing tf out of my patience. read more

Just purchased 2018 ford raptor sells man Carlos bringas he was a big help and help me get in my first truck off the lot!! Thankful and blessed!! read more

Performance Ford - Ford raptor - Car Dealers Near Me - West Covina, California

After being turned away from another Ford service dept because they were too "busy". I came to Performance Ford and Jose Diaz attended me and was professional and competent. My truck was in need of a recall service. I let Jose know I was going to be traveling soon in that truck and to give it a once over on the basics. They performed the recall that same day and found my battery to be almost drained. In 2022 My truck hit 100k miles and I replaced suspension, belts, spark plugs, brakes, radiator flush. The one thing that had slipped my mind was the battery. Glad they spotted what I missed. I look forward to working with this service dept. read more

This dealership is dishonest and will tell you anything to make a buck. Admittedly most dealerships do the same, but Performance Ford is one of the worst offenders I've seen Over the phone, the sales made it sound like they could price at MSRP before taxes and feee. After I make the 2 hour drive to come in, the story completely changes We agreed to a purchase price on the car, but by the time the paperwork comes out, they've attached all kinds of bonus fees, particularly an extra charge for LoJack which cannot be removed When I valued my trade-in, they gave me an extremely low-ball offer. After mentioning how another dealer offered way more, suddenly they were able to increase their offer by over 30% I was very clear about wanting to put 0 cash down, yet by the time all the paperwork was done, my trade-in was written into the down payment. During negotiation, I was offered 2 free oil changes. By the time came to sign the paperwork, even something as trivial as this was reneged I wanted the maximum duration of ford powertrainCARE warranty, which they swore up and down was 7 years/125k miles which is completely false. Due to the chip shortage, selection is limited, but if you shop here, stay on your toes read more

This review is solely on Moe Jazar. For bad communication and delays. Getting a true car cash offer , moe refused to send it to me through email. Took him 2 days to reply that my offer is at the dealership for my vehicle Mind you truecar offers expire After not hearing from him again I let him know i would be doing a bad review for his communication He apologized another day later and told me they dont have any of my vehicles at their dealer. I then replied with 2 of them on their website saying theyre on the lot with stock and vin numbers . Never heard from Moe Jazar again read more

Michael was honest and fair and made it real simple. Pleasant trip and happy I stop by.

I cannot emphasize on how amazing our experience was at Performance Ford. Moe and Juan were a God sent. They kept us there until they worked out a great deal for us. And did they ever. They not only met our needs, but superceded them. Tell them I sent you and they will smile even bigger for you. Cannot describe how happy I am with my new 2021 F-150 and how extatic I am about our deal. read more

Performance Ford - Can you tell I am so happy I almost picked his nose. - Car Dealers Near Me - West Covina, California

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Horrible customer service. Not reliable or timely. Inaccurate diagnostics, constant going back and forth because the technicians didn't know what they were doing. I took my car in for one problem and they broke multiple parts causing me to take my car in 4 more times after the fact. The car had one problem I left it with ford and it came out with many more and I was out of a car for more than a month. No rentals offered for their mistake. And at the end of it all they told me to just take it to another dealer because they couldn't figure out their own mistake. This company clearly wanted me to keep coming back and keep paying for again THEIR MISTAKE. Worst experience I've ever encountered more problems than I came in with. Do not come here unless you want to be ripped off. read more

We had a wonderful experience here. My husband saw something online yesterday and contacted them about coming in this morning. Since the moment we got there everything was great! Everyone was so nice. We were greeted by Marcos. He was our car salesman the whole day and he was absolutely fantastic. He was kind and helpful, always making sure our whole experience was above and beyond! We also worked with Juan and he was so helpful. They follow all the Covid guidelines needed. Everything was clean and everyone we saw there was so nice. We got the vehicle we'd been considering for a while. Marcos and Juan were the dream team we needed to make this happen. I highly recommend giving them a try! We hope to continue working with Marcos in the future. read more

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Came for service. My F150 had a recall for defective tailgate latch. 3 hours later they stated they dont have the part and cone back another day. Service employees spend more time on the phone thsn spewith customers who are actually standing in front of them. Absolutely no intrest in courtesy or respect. Their facilities are falling apart. Holes in ceilings, paint stored in waiting area, bathrooms look like a truck stop, and landscaping looks like the are testing missles. read more

You come in. You are waiting to be scammed!!! These guys sucks! ''Oral deal is not a deal'' is the way how they're gonna scam you. Super DISAPPOINTED! read more

Horrible experience with Michael Aragon (salesman). From the moment I arrived he was very dismissive and hostile. Upon reviewing the numbers ,I had requested to see a revised breakdown sheet if an additional -$6,000 was added for a trade-in vehicle, in which he responded with "you do the math". I can't imagine a salesman in any industry telling the client to do their work, as if he wasn't trying to get my business. I recommend you build your own vehicle through the manufacture directly with the exact specs that you are looking for. Not only are you customizing your vehicle to your very own liking but you avoid the ridiculous dealership markups, not to mention avoid interacting with these intolerable salesmen. It's safe to say that I will never recommend this place to any of my family or friends due to my experience with Michael. read more

Cancelled an extended warranty with adi in finance. Its been over 5 months and I still haven't received credit for the cancelation. I bet she hasn't canceled it just so they can make more money by delaying the process. It is unacceptable they are unorganized . They help sell you a car but when you need help for something else they ignore calls. Lie about their knowledge about my cancelation. Very unprofessional. Also bought a car from showroom floor and has damage to driver side door. And they refuse to repair it. And its been almost 1 year since I bought it and still waiting for my spare key. Very very disappointed in my purchase with performance ford in west covina ca. Will never buy anything from them again. Save you're time and stress buy elsewhere. Beware of their horrible customer service. read more

Wow! I walked in ready to purchase a mini cargo van and Josh the sales guy wouldn't put his mask over his nose and told me, "I already had COVID and it's no big deal." BYE-BYE read more

Had a great experience here gilbert and manny were very helpful went in to purchase my very first vehicle they were very helpful and answered all my questions and tried their best to save me as much as possible and get me at a reasonable deal with the car purchased. Will update with service. read more

Do not buy here !!! You will be sorry the dealer is under new management and only thirsty for money just like the previous management. They are not willing to lend a helping hand even if your going to buy a 70k car form them!!! It's only about what they can get from you it's two bad they didn't know but I was going to buy the 70k and then an F250 platinum (95) truck don't go here . In a time where so many people are going through so much. It's busy just to be nice and they were not BUYERS BEWARE read more

Manny and Juan took care of us, awesome customer service. Got us in the Bronco the wife wanted. couldn't be happier!!!

Id give this place 0 stars if I could. Very shady dealership with very shady salesmen. Michael Aragon specifically will scam the living hell out of you. He sold me on a used 2018 audi a4 but not before telling me they would not sell it to me unless i pay $4,000+ for the extended warranty. Really wanted the car so I bought as they gave me no other choice. First off, Michael promised me new tires and brakes were put on the car. Come to find out that was a complete lie. Upon looking at the carfax there was no record of anything being done to the car. To give them the benefit of the dount they did slap new tires on, however they were the cheapest you can find and were not even speed rated!! I took the car to audi for an appraisal and they found MULTIPLE issues with it coming straight from the ford dealer. 1.motor mounts were leaking 2. Wheels had mad curb rash (didnt care too much as i was gonna put new wheels) 3. No speed rated tires Service at audi told me the tires couldve blew on me at anytime if i were to go fast in the car. I tried to contact Michael Aragon about the POS he sold me on and he completely ignored me and disregarded me. That man and the dealer have NO RESPECT for anyone. Oh and did I mention Michael let me take off with the car without even paying for it? I shouldve never paid the dealership a penny and let them come for the car All in all stay away from performance ford and wspecially Michael Aragon. UPDATE*** sold the car to carmax. Would rather buy a car through carmax then performance ford read more

I came here for the first time to get my work van service. I was waiting in the waiting area and went to use the restroom, I noticed toilet paper and napkins on the floor. I told a finance employee that the restroom need it attention and he said ok I'll take care of it. An hour and a half past and I had to use the restroom again and when I went inside it was still the same they did not clean it. I asked a guy in the front a sales person if I can speak to a manager regarding this matter, he said let me find him for you a few minutes went by and I saw him talking to a gentleman and they looked to my direction and they walked I to an office. I was waiting for about 10 minutes and still no manager, so I started walking around to see if I can find a manager. A lady that was sitting in the entrance asked me if I need it some help and I pointed to the sales gentleman I had spoken to regarding the manager and told her that I was still waiting to speak to a manager. She found the manager and told him and he just walked away to a desk, I stood up and I said excuse me are you the manager and he said yes I am. I told him he was been rude for ignoring me. He said I was just advised of the situation and he was not ignoring me. I told him they were because they did not bother telling me that the manager was busy, he said "are you having a rough morning" you are making a big deal over a small thing. I said I'm upset because I was been ignored and to me walking in to a restroom and it's dirty it's not a restroom I want to use. I want to make sure it gets cleaned. He was very rude kept asking me so what do you want me to do, so I told him I want you to get the restroom cleaned. I also said this is a nice dealer and the restroom should be cleaned specially after I advised someone about it. I also told him that if a customer is looking for him they should at least tell me he is busy even if it takes a while for me to speak to him. I went back to the restroom 15 minutes later and is still not clean. To top it off he is the General Manager his name is Robert he said when I asked him for a business card and he did not have one. I don't like the way I was treated by him. I have to consider coming back and bringing my other work van. They gave me a time for 11 am that the van was going to be ready. At 11:30 the service guy came and told me that my van was not going to be ready for another hour or so . IDK if it had something to do with me speaking to the manager UPDATE: Alex the service manager called me 10 minutes after I posted the review yesterday, he was very apologetic about what was said to me by the General manager. I assured him that his service department did a wonderful job, they kept me informed on the status of my van, they apologized because they were not going to have my van ready by the promise time. I just don't understand the General managers attitude. Today is 4/1/21 and I have not gotten and email or a phone call from the GM to apologize for the way he acted with me. I'm not asking for any handouts from him, an apology would have been great. I'm going to take my work vans back to be serviced there but not because of the GM Robert, but because of service manager Alex he went above and beyond to make me want to come back to his service department. If you guys need your vehicle serviced ask for Service manager Alex. read more

Performance Ford - The inside of the restroom - Car Dealers Near Me - West Covina, California

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Omg i would never ever in my life recommend this place to anyone. I Am very upset and disappointed of this particular ford dealership. If you don't want headaches or any bad experience DO NOT come to this place. At first they make you feel welcome but once they make the sell you are useless to them. This is my story at Performance Ford. In the year of 2021 I bought a mustang mach e it was the car of my dreams but sooner became a nightmare. Not talking a bout the car itself am writing this review about the dealership. Ever since i bought the car there's been always issues with the dealer regarding paperwork, recalls, lack of communication, personnel not trained well, they always said they will call you back and they never don't. Really quick my car had a recall I took in and it alomost took 3 weeks to get it back in the mean time i was lend a car from hertz rental and for told me that they were gonna take of the rental fees. This happened like 6 months ago and as of now i have been getting bills from herts that there is an outstanding balance that ford has not paid. I notified ford like five months ago and they still haven't done anything. My credit is score is in the 800 and now is gonna drop because now am in collections because of hertz and Ford. And am not the only customer with this problem there are many more. Also i found out that hetz rental aren't doing business with performance ford and they are neighbors in the same block. Anyways i hope my experience will help other buyers to think twice about this performance ford. read more

Performance Ford - Proof of collection - Car Dealers Near Me - West Covina, California

5/5 LOVED how attentive they were with me and how they helped me work within my budget!! They had the perfect car for me and I couldn't be ANY happier SPECIAL SHOUT OUT - To the manage Ted who helped us TREMENDOUSLY on working with numbers and listening to us and just being there and ANOTHER HUGE SHOUT OUT- Eddie who stood out in the heat searching for the perfect car with me listened to all my concerns and needs, and he made sure I got everything I want and needed in my new car!! I was sad to part with my car but I'm so beyond happy to have gotten into a New Ford EXPLORER! EVERYONE ASK FOR EDDIE IF YOU NEED SOMEONE PROMISE..HE HELPS YOU! read more

Performance Ford - MY NEW FORD EXPLORER EDDIE HELPED ME GET INTO!!! AGAIN IF YOU GO HERE ASK FOR EDDIE YOU WONT BE DISAPPOINTED I PROMISE! - Car Dealers Near Me - West Covina, California

Huge thank you to Sami and Juan for helping me on making my dreams come to pass... I am truly thankful and grateful for all the help on making the right choice and making me feel more then just a customer with there kindness, motivation and inspiration. Thank you Sami for being a great person and no being pushy on making a sale, that made me feel very comfortable for being my first vehicle purchase. Thank you ones again Living A Happy Life read more

Performance Ford - Ford performance dealerships, truck and myself - Car Dealers Near Me - West Covina, California

If I could give the service Department ZERO stars I would! Performance Ford service has been nothing but a nightmare to work with! They ignore you, won't keep you updated on your vehicle and when you call and ask they turn around and ask " Are you sure the vehicle is with us" Geez I would hope so! Worst SERVICE DEPARTMENT!!!!! read more

Our car was in the service for a door handle problem for over a week. Got a call from the technician the next day saying they needed to run more tests. We weren't updated afterward and couldn't reach him either. We left messages but no returning phone call until the week after. No loan car was provided. We had to keep calling to check on the status with whoever picked up the phone. What a service! read more

This place is extremely corrupt. My sisters car sat in this place for 33 days. They have lied in order to keep her ineligible for the lemon law. She was sold a faulty brand new mustang that has had a multitude of problems including a diagnosed broken tranny. They let the car sit that was covered by warranty and when she came to check it out, they said "we don't know why it's here". They are very corrupt even though they told her it was fixed. Please beware of their shady practices! I will be updating this review with more details as it goes along but this is one of the worse experiences to ever happen to our family! You guys are greedy! read more

I bought a use truck, They promise to fix the light, mirror $650, didn't happen, it's been two months that NO body wants to talk to me Specially MANNY the manager on use car mechanic. He is like a doll. Never ever go to this dealer use or new. there's a lot of dealer out there. I'm planing to complain to the higher agency the way they do there marketing. read more

I came in looking at a truck and Juan wasted my time for 4 days doing all the wrong info on a wrong truck that wasn't even the truck I wanted like how do u do that are u not paying attention ??He gave me wrong #s and also ran my credit on the wrong truck and my co signer after he said it was best not to because she has itin and still proceeded to do so after immediately telling us it would be best not to and he wouldn't. read more

Would like to acknowledge Johnathan M. in Service for his step by step communication on my truck. He's been available to speak to throughout the job and transparent about all the minor details. Recommend 100%. read more

Juan Valencia was my sales rep today and did everything he can to make our deal come true. If your Looking for an honest sales rep and a good deal talk to Juan. read more

Performance Ford - Car Dealers Near Me - West Covina, California

LEASE BUY-OUT BEWARE Called this dealership to make an appointment to buy out my Ford lease . They told me over the phone that it would be a smooth simple process. I made the dealer aware that I was going to be using my credit union for financing. Once I arrived at the dealership everything was going smooth with the paperwork and out of no where the sales manager comes out and tells me that they "can't do my deal" i was confused for a moment and asked why ? He stated that the dealership would not make any money on my lease purchase . So they couldn't continue with the buy-out process. Because I was bringing in my own financing and they wouldn't make a profit from the lender, and also because I was refusing to buy an extended warranty or gap insurance for the vehicle which are optional. Take your business elsewhere!! read more

They just sweet talk you to get the sale. Then they don't care once they have sale. Zero customer service. Stay away... you've been warned. Regret doing business with these people... horrible. Other Ford dealership had better pricing and better customer service... go to Ford of Montebello. read more

Advise to avoid this place at all cost . This place used to be good, I changed engine oil here. Came around 2, after waiting more than 2 hours . Finally drove out of service area, than tyre pressure warning told me I got flat tyre， later called road assistance , found one screw and one hole on the left front tyre. A few days later , bottom engine cover came off too. read more

Performance Ford - Car Dealers Near Me - West Covina, California

Took my ford escape for transmission issue. They said that they would need a day to check it out. I couldn't leave it for a day and they checked it within an 2 hours. They came back and said I need a new transmission because there was metal in the oil. I decided to go get a second opinion at a different shop, not a dealer, because first they say they need a day to check it out then all the sudden they can do it in 2 hours. Come to find out there was no metal pieces like they said. The other place i took it to showed me the oil. They just did a transmission flush and runs like new. Wouldn't recommend unless you have the $200 plus to waste for them to check and lie to you to get you to spend money on work that you don't need. That's why people hate going to dealers always lie to get you to spend more money. read more

Spent two days on Facebook with them talking over my situation and had them guarantee that they can get me into a car . I asked multiple times before I went down because I don't have a car and I'd have to take a bus all the way from Long Beach to get there..... Talked to one his Dam got passed Over to Ivan and quests what? They can help me nor tell me who answered their Facebook messenger. They guaranteed me a car and now I'm waiting to get a ride home because they lied. Not worth it apparently they don't know what they're talking about. read more

The worse ever Ford service center i encountered. Al the parts manager are not really helpful solving the issues about my parts order and all you hear from him is "we are just a middle man" between ford accessories and them. Absolutely poor customer service from service department through parts department. Until now, the security system i ordered is still not installed and they just handed it to me and stated that they cant install it coz the labor fee i paid for is not the one they charge at their store, and it is no their problem. Unbelievable!! read more

Came here scheduled to meet with salesman to look at new raptor. Was expecting markup but $50,000 markup for $80,000 truck? read more

Performance Ford - Car Dealers Near Me - West Covina, California

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I came into today looking for my dream truck, I got help from Juan V. was really helpful and informative, helped us get the best deal possible making this dream come true. The financial part of the deal was helped my Adam, also really helpful and informative making the paperwork process much easier and understandable, overall experience was one of the experiences for buying a car! read more

Can't get anything done with this dealership. Been calling the last 2 days to get pricing on a service for my mustang and all I get is transferred around and then hung up on. Not a great way to start and a bad first impression Or customer service. read more

This is my worst experience from auto dealer ford performance Their used Tesla car supervisor ,Harold and manager max not only liars,cheaters,fraud,scammers,arrogant will rip you off anyway they can .I bought a used 2023 Tesla for 23000$ from Tesla sales man and agreed to pay 14500 as down payment .After car deal sales man sends me to finance department for paperwork .The finance agent write the price of car25750$,around 3000$ for echo paint and windshield protection which I even know what it means,finance charges 3000$,tax ,license and insurance makes the car bill of 36500.when I inquired from him about these charges,he said,I wrote what I was told.I talked to his manager Harold ,he was so arrogant and told me what proof you have about car price .I was stunned,I told him ,me ,my friend came with me and sales agent are proof.I told you are playing games with me ,I will complaint about you .Harold told me ,do whatever you want to do,we don't care and hung up phone on me.After looking all avenue to get out from this .I talked to sales agent again ,he remembered me and asked that you quoted 23000$ for the Tesla I bought from you .He said this is correct .I told him what finance department is doing He said I understand but I cant do anything about this,talk to finance department agent and he will help you .I called finance department agent Adam and explained the entire situation .He told me I fully understand from where you are coming from but I don't put any prizes myself .My supervisor Harold gives me number for everything and I just fill it out.There is nothing I can do about it .finally I wrote a demand letter to ford performance and told them yesterday at this time I talked to your sales agent and finance agent at this time and they are proof that you are lying and playing games with me .Within two days Harold answered me if you are unhappy,we will take the car back and refund your money.I called him and asked what time I can come .He said you come anytime.I told him ,ok I will be there in 1/2 hour.He said ok but in few minutes his call came back that their manager Max is not here today ,he will come in three days and he can solve your problem better.Three days later I went there,Max wasn't there but a sales person was waiting .He told me we will refund your money but it takes 3-4 days for check to come .I have the Carley to sales person and left.When after a week I went to pickup check,they told me Max is not here , come in 3-4 days .frustrated I left again I called three four times to finance dept with the same answer that it comes from our corporate office that's why it is taking so long .One day on my insistence they called the corporate office and told that your check is ready it will come tomorrow here .I called again in two days and they told me yes check is here , how you want to get it.I told them I want you to send by overnight delivery.They told me,ok ,we will call twin 1/2 hour and give you trackin number.of course they did not send me .I thought maybe they are sending by regular mail,I waited 3-4 days and called Mr Harold again He said check is here but you have to come here today to see Max and sign some papers.I went there again ,after one hour of waiting Max took me to his office and didn't speak a single word except quote that you damaged four wheels and we will deduct money for it and give you check of 12200$ and you have to sign papers for quit claim on this.I couldn't believe it.I told him,do you have pictures of car when you sold me ,do you have pictures of car when I returned it,in three weeks you never mentioned it .Didn't you checked the car when I returned it,no answer . I asked do you have picture of car right now ,no answer.I tolls him I want to see car right now and see the damage,no answe .I got mad on him so he showed me the door of exit.I came out ,probably some other people heared my madness .That night I prepared a letter to send them by certified male but before that Harold call came and he told me that they will refund my full money but I have to go there to sign papers for quit claims .I went there again and signed the paper.Harld told me that office is locked where your check is and we have five days to respond to it .I was puzzeled but lady sitting next to him said no check is on second floor and I can get it right now and she got it and gave it to me .Ford performance harassed me to maximum.For one month I could not go look for second car because they. were sitting on down payment,I had no extra money to give down payment on other car.I didn't have car for one month so I have to rent car for one month ,there I spent 1000$ more .I will remember Harold and Max for ever,This is Pr and honesty job which they both do not have They both don't deserve this job .I don't know how they got it and for how long they have it and with their corruption how many people they cheated read more

If I could give this store a zero I WOULD. A few weeks back I went to the store looking for an F250 and was helped by Samia. When I say "helped" I meant, I was just asked what I wanted and went in circles with this woman. I've been to plenty of dealerships and I have never been so poorly treated. This woman had such poor customer service, there was no way I was going to move forward with a sale through her. This dealership says under new management. They should also wash out those such as Samia who do not enjoy their job and bring in welcoming motivated sales men/ women. It is no surprise this place looks like it's in shambles and under new management. It's because of unprofessional employees. If you do not enjoy your job and do not like working with people this is the wrong occupation for you. Performance Ford, please do your dealership a favor hire those who enjoy helping the public. read more