Wow, this place has changed for the worst,, my car got beat up this time, not fixed, parts were…read moreinstalled cockeyed, kids working on my Aston Martin. "Yikes". Don't be fooled by "Qualified Mercedes Service" this place is a Maaco body shop at best.

Beautiful job! My new Encore was hit by a fleeing driver and I wanted this car that I waited 20…read moreyears to buy to look just like it did when it left the showroom. I couldn't be more happier. Folks in the office were very nice and accommodating. They even cleaned my car before returning it to me! I recommend them highly!!!

very important it is not on kerr ave and is now in leland. good work, customer service, and…read morereasonable rates.

Absolutely terrible called with specific issue, told them the parts I needed and they scheduled me…read morea week out I left my car and they called and said it was done I came to pick it up and they said they didn't do the work they did the assessment and would have to order the parts and schedule me back in 2 weeks! Then they charged me $100 for the estimate! Needless To say that is the sketchiest business I have ever seen I would never go there and tell my friends to stay away. I was without a car for 3 weeks because they wasted my time I'm like cool a week away what choice do I have I will rent a car to get to and from work but then to tell me you had my car all day and told me the very same problem I told You I have and didn't preorder that parts is ridiculous absolutely terrible

Parker Collision did a beautiful job on my truck. They did all of the replacements parts and…read morerepairs for the amount estimated and approved by the insurance company. Work was completed when they promised.

had a repair done at Parkers on my truck. all was good for a few years but then the paint started…read moreto turn loose from the door. went by to let them inspect and was told that it was a factory defect. they did not even want to repaint the door .so i was left holding the bag after an insurance repair. i have had several repairs done by them, all good except this one. i was even willing to pay to get it repaired .

I've used Martin's several times for minors, and once unfortunately for a major repair…read more Absolute quality at a very fair price, and honest as the day is long. I also recommend their alignment and general mechanical shop. They found and repaired a intermittent fuse blowing for the horn on one of my older Audi's. This was after three other shops (including the Audi dealer) couldn't find the problem. Good job Marvin, Julie and Claudette

I wrecked my brand new VW Jetta TDI. I was heart-broken. I hadn't had an accident in 27 years, was…read morenew to the area, and didn't know how to proceed. After speaking with Julie Martin I felt really comfortable leaving my car with her company. I had rental car coverage for 30 days and my 30 days was up in 4 days when Martin's kicked into "high gear" to get my car done. I took myself to Martin's and told Julie that I was very skeptical that my car could be completed to my satisfaction by week's end. Long story short it was ready and met my persnickety standards. I am back in love with my car again!! One note which is normal (un-known to me) is that after a car is painted some minor "swirls" can "pop-up" after the paint cures. This happened to my car. After VERY careful inspection I notice 3 (half-dollar size) areas. The car was quickly buffed up (while I waited) and now I have a perfect car! I can only help other reviewers by telling them if they need anything done in Brunswick County they should go to Martin's; they are foolish if they go elsewhere. Thank you Julie Martin and Martin's Auto Rebuilders for a wonderful job done!!!

I have been a client of Buff Masters for 16 years. That alone should tell you something about the…read moreway I feel about BM. I have never been disappointed with the service or the staff. Everyone goes out of their way to make your experience pleasant.

FIRST OFF, I've been coming to Buff Masters of Wilmington for over 6 years now. I hate writing…read moresuch a negative review but they deserve this. I come on Wax Wednesday's and got the top tier clay bar wax special, which was $139.95 after service charge, truck charge and douche of my mag wheels. I got there at 11:28 from the time of the receipt. At 1:10, an hour and a half later, they discovered that my truck had been parked on the side of the business and NOTHING HAD BEEN STARTED. 30 minutes later my truck was supposedly done. When I went to get my supposedly ready truck I came out to find a single old non-English speaking man still spraying detail spray on the grill. I'm absolutely certain no clay bar had been used, though I didn't watch it. The sloppy work, missed areas was evident. I had to go to my first GMC service appointment or I would have stayed to make them "make it right" but sadly I couldn't because I was already late. When I got home I went around the truck and even looked on the roof as I was sure I'd see they hadn't done it as the little old man, even on a step stool wouldn't have been able to reach the roof. What I found proved it. He just reached up as far as he could reach and didn't do the roof at all. Sadly Buff Masters has lost all respect in my books. They are both a victim of their success and personnel shortages. The people they do have are scrambling back and forth and no one is actually controlling the yard as a foreman. Quality of their work represents a complete rip off to the consumer. They are not only cutting corners but in my case, deceptively charging me for premium wax bar treatment and 6 mo sealing wax with just substituting a quick detail spray in its place. I can assure you, this was my last visit to Buff Masters of Wilmington NC. I also intend to ask the NC State Attorney General's Consumer Fraud division to come do an investigation of Buff Masters to see if they too can catch them in this obvious consumer bait & switch misrepresentation of services being provided. In my opinion, Buff Masters needs to shut down its operations, retool, regroup, and put in place a clear process to ensure the consumer is not being ripped off by shoddy, corner cutting work like I received. Then reopen and do a better job of managing their processes. They've enjoyed huge success but have lost sight on what garnered them that business in the first place. They're upping their prices, as all businesses have had to do, but from the services I received, this is just going to get them more profits at the expense of the consumer who, based on my visit, are being short changed and ripped off.

I decided on a Sunday night that I wanted to get my car detailed before I left for a trip Thursday…read moremorning. I used Yelp to submit a request, and heard back with pricing and details within the hour. I was able to schedule an appointment for Wednesday morning. Because I live within a certain radius of the shop (10 miles I think) they pick up and return the car for free. Wednesday morning rolled around, and they texted saying they were ahead of schedule and asking to come early. They showed up on time, we spoke briefly, they took some pictures of the car, and off they went. A few hours later I received word the car was done (way earlier than expected!). They provided a link to pay and dropped the car back off. This was the easiest detail I've ever gotten and the car looks great. I'll definitely use this business again.

I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

Amazing what they can do to your car and make it look brand new! They did everything as I asked…read moreand requested! Great value for the hard work that they put into making me feel proud of my car again! Everyone was wonderful!

My truck was like new -- got the inside and outside done, and the team was so professional,…read morefriendly (but not annoyingly so), and I could not believe some of the places they were able to restore. I asked for the invoices to be broken out separately, as well, and they did so without needing a reminder or anything. They made it super easy. I will 100% be going back.

Yeah, this is a 5 star garage. Very satisfied with all the work I've had done here and unlike many…read moreother mechanics in town (Nuewirth, Wilmington Auto) they aren't total lying shysters. The owner Mike is always on site working and is friendly and knowledgeable. On my last repair (oil change and headlamp replacement) it took a while longer than was initially quoted but communication was great along the way and the secondary timetable was met. Sometimes delays happen but keeping the customer in the dark is never the right way to go. Thankfully, Atlantic Car Care understands that. Car repairs can be such a headache - especially around here, apparently - so I'm super grateful to have found a good, honest garage and want to spread the word!

I went to Mike with an electronic problem with my Jeep Wrangler it was hard to diagnose and an easy…read morefix he also didn't break the bank I highly recommend Mike and will be using him going forward