I had an accident in February and had my car taken to Perfection One. I understood the amount of damage would take some time to repair. But in May I started getting the run around and hearing "our goal is next week to be done". I didn't get the vehicle back until August and then it had 6 warning lights on the dashboard lit up. They wanted me to take it like that! They kept if for another month and I finally got it back in September. The sliding door button didn't work; there are 2 globs of putty stuck on the carpet that can't be removed and scratches on the interior dash panel. Since there was no way I was taking it back, I kept it. Now in late September, my air conditioner went out and when I took it to a dealership, they found that the coolant line was up against the drive belt and wore a hole in the line. Without them knowing it was in an accident, they told me they have only seen that happen when someone has done repairs to the vehicle from an accident. That cost me $900 that they should take care of, but I will never take anything back to this business even to get the air conditioner repair done under their warranty. I would rather pay the money than to have to ever deal with this business again. If I could give them a negative star I would. read more

First, my experience with Kenny, the auto service advisor, was good. He was communicative when I connected to check on my car and always transparent. What started in late April as a complete a respray of the roof, front, and rear bumpers of my E39 BMW M5, ended up being a replacement of both bumpers and a trail of poor finish and quality control work by the team assigned to my job. When I finally was summoned to pick up my car after about four months, I arrived to find a broken sunroof slide panel (wasn't that way when I dropped the car off), a broken fog light, a missing front bumper seal, a broken A Pillar cover, a poorly refinished front bumper and downright unacceptable pre-delivery detail. Even Kenny called out the poor quality control for the delivery and he quickly acknowledged all of the issues identified. After another month or so, I called several times to check on my car And was finally told it was ready for pick-up. I was unable to make it to the shop prior to close on Friday, so my vehicle was left out over the weekend. I was in the area of the shop on a Sunday, so I stopped by to find outside. I inspected my car to find a crack in the front bumper. I sent Kenny a text notifying him of the issue. On Monday, I arrived at the shop when they opened and again, spoke to Kenny. By this time, I ended up having to work with Codi, body shop manager. The did the right thing and ordered an OEM bumper from MAG, which took some time. In the end, Codi was absolutely terrible to deal with. No customer focus or awareness at all. You'd think after all this, she would be apologetic and understand, but nope! In the end, I check on my car and learn it's ready. Stop to pick it up and immediately noticed the sunroof slide shade is still broken and the fog light is still not operable. Kenny sends my car to the back to have the light addressed and tells me there is little they can do for the shade, which he stated is a known issue. Kenny parks the car in front, leaves it running and tell me it's ready. I walk out to find about a 2" scratch down my left rear door, which is suspect was intentionally don't by a pissed off member of their shop because of all that went wrong with my car. I was so made and frustrated that I didn't even go back inside. The only way to effectively deal with an experience like this is to not give them my business in the future and share my experience. I've had to take some time to cool off before penning this review, but hope it enlightens others. read more

Horrible service. I have been a customer 3 times to Perfection One. all three times they had to repair wrecked cars of mine. First two times wonderful! No problem, so when a box fell off a truck and wrecked my new car, first place I called was Perfection One. This was in May, they looked at it and sent everything to the insurance and I proceeded to let them fix my car. They had my car forever. I understood, a place they bought parts from had been hacked and it was taken forever for the parts to come. okay. They even gave me one of their rentals since I was paying out of the behind for a rent a car. Wonderful. This is the service they had always gave me! I did not worry. Finally, after some time my car was ready. I came to get it and my battery was dead, never had I had a problem with this battery, not once before going into their shop, and they came out and jumped it. Car started. I will get back to that. My passenger tire had been flattened by the wreck and the insurance of course would only pay for one, so I bought another new tire from them to place on my front so I did not have mismatched tires, when I picked up my car i noticed the front did not have a new tire. I asked them about it. They said they put it on the back, but why I asked when I was replacing the front ones. And the one that supposed to be new did not look new. They shrugged it off and changed the tires to the front. I took pictures of them. I was not sure they looked new. So I leave their shop call my insurance to tell them about the battery and the tires, had to leave a voicemail. Get to work and go back out and my battery died again. They came back over to jump it, but this whole time I kept saying I have never had a problem with this battery and I got the excuse, well it is old. No, I just bought this car off a car lot. it had new tires, battery etc I even called the car lot to verify this because Perfection One has said the whole time that the car lot did not tell me the truth. in all my years of driving, I have NEVER had a battery work wonderful one day, no trouble ever and it just go out the next. Then on top of that it started raining, by the time I got home both my headlights were out, we went bought 2 new headlights, to only have them go out again every time it rains. So we called Kenny to try and remedy this, but his only answer was it is a by chance this all happened. okay, my battery died, my lights are going out in the rain or snow and my tires are not new! That is by chance. He and his receptionist was so busy trying to tell me how wrong I was, that he did not even let me tell him about both lights going out the first time. I understand people are scandalous now days and try to get something free, but I have been saying all this since day 1. And after 3 cars being repaired by them you would think they would try to remedy this, then try to make excuses. They have made thousands off our insurance alone, but can't spend a small amount to fix the things that I did not have trouble with until it went in their shop. I am so disappointed that a local shop would treat a return customer this way. So beware. take pictures of everything when your car goes in. Because if something happens they write it off as "chance". Pretty said loyalty to small businesses is not valued anymore. Anything to save a buck. read more

Bad experience with a front end alignment. When they finished, the steering wheel was turned to the left and it still pulled to the right. They agreed to redo it, so I made another appointment. I dropped the car off before 3pm and the "service manager" drove my car inside. I decided to watch the alignment check from outside so after 20 minutes my car was still in the aisle, untouched! The "service manager" noticed me watching and met me outside. He said " it's aligned to spec".....I asked " even though the wheel is 3 or 4 degrees off to the left and it still pulls to the right". He said " I don't know what to tell you". I asked him to do what he agreed to and correct the issue. He said he wasn't going to, because my car has smaller tires than it came out with new. I informed him the tire size doesn't matter as long as both sides are the same ( my tires are 1 inch shorter than factory). He then said " I'm not going to argue about this and brought my car to me. I will NEVER use Perfection One again for anything! read more

First off the staff here are great people and workin g with them has been the best! They will walk you though the whole process of either body repair or a total loss, they also do mechanical work for low prices too! Going here next time I need my oil changed. read more

Have taken my van in for service and repairs. Found them to be honest and going beyond simple customer care.