I recently re-visited this little carpet shop in search of a rug. I've an issue with my new digs,…read morein that the house is lovely, but the carpets are really not all that pretty. Don't get me wrong, they're not complete eye-sores, but I feel if I could just get a little something cosy to cover up the ugly pattern life might be that little bit sweeter. It's not the be-all and end-all and yet it's something that keeps niggling away at me enough to force me to pursue this magic rug of joy. Anyway, I digress. The lady greeted me kindly as soon as I entered the shop and offered me help, to which I explained my problem. I said I could be convinced to go for a sheepskin rug, albeit they're a little expensive, but perhaps a patterned rug might be nicer. She said that they often get left over pieces from their carpet fittings, and so it would be no problem to convert a cut-off piece into a rug, should that be suitable. I had a quick nosy round, as we didn't have long, and again was impressed with the variety of carpets available. I'm certainly considering coming back to have a proper look around and see if they have anything suitable, but the sheepskin rug option is looking ever more tempting in this cold weather!

After I had already got two plain carpets supplied from Stonegate Carpets I was most confident that…read moreI could start a more elaborate project. I had the idea of a patterned carpet with a traditional border and a plain carpet around. Despite the issue with the distance and the need to have a local carpet fitter to deal with a carpet that anotherone had prepared. I was curious about how this would turn out. Richard and Colin were most helpful. Samples were sent, ample information provided, drawings and photos exchanged. As Brinton's have drastically altered their range Colin had to combine elements of his ample remnant stock (Thank you!) with others from another supplier (Ulster). It is the knowledge of an experienced team that counts here. The carpet was completely customised in the Stonegate Carpet workshop, very well wrapped and finally sent within schedule my house. I am so happy to have found this family run business with its most experienced team. Give it a try and you will definitely not regret it.

Fitter made a pigs ear when cutting the floor around my radiator pipes, so I contacted the Leeds…read morestore to sort it. Had the unpleasant experience of being gaslit by I believe it was 'Oneil' - telling me it was meant to be like that, and that the fitter hadn't received complaints before. Regardless of a glowing history, he had made a mistake and instead of O'Neil helping as you'd expect, he carried on being patronising, rude and argumentative. Must've thought I was born yesterday. Reached out to Colin from the Wakefield store, who agreed with me and confirmed the cut made was of a poor standard. Colin restored my faith and assured me the fitter would be back to rectify... weeks later and nothing. No follow up, no sign of the fitter coming to fix his shoddy work. No calls or emails from Colin. Absolute silence. I'd use your own fitter if you're considering purchasing your floor from here. Or better yet, go to a different supplier altogether.

Awful customer service. I supplied the measurements and they instructed that I bought 10 boxes. I…read moreonly needed 7 and when I tried to return the extras they said that it was outside the 30 days and wouldn't accept it because it was a special order. The flooring was a very common line of Karndean which I'm sure they could resell or return. I was never told that I had a limit to return the flooring at any stage. I contacted them and they said that they would ask Karndean to see if they would accept it back but they never responded to me. I rang to check on the status of the enquiry and they ignored my calls (recognising my number). I rang from a different phone and they said they salesman was busy and would call back but he never did. Eventually the store manager responded via Web chat through the website and also said he would see if Karndean would take the boxes back but never replied again. They oversold the quantity to me but then wouldn't accept returns of a common item which I'm sure they would resell within weeks. Then just ignored me. Won't be going back.

Carpet Co Leeds have been fantastic from start to finish. Lynsey the store owner has been amazing…read more My initial visit I was not sure which carpet to choose as they have so many. Lynsey gave me all the options available and suggestions to suit my needs. The carpet I chose was a little out of my budget this was accommodated by Lynsey who offered to work within this. I also required LVT unfortunately the company did not have the one I required. Lynsey talked me through the process I should expect from having this type of floor fitted. Nothing was too much for her as a company. Everything booked in for a week later. Matthew and Micheal the carpet fitters were absolutely fantastic friendly and professional. I had sheet vinyl fitted in my bathroom which I purchased from somewhere else which was not a problem for these guys. Matthew talked me through some of the issues of the flooring underneath and offered to come back if I was unhappy with any of the fitting. They fitted the bedroom carpet and stairs prefect and tided and took away all of the excess waste. Carpet Co Leeds is the best carpet company I have ever used and would recommend them every time.

It has been a nightmare experience with this company. I arranged to have all of my flooring…read morereplaced, a combination of carpets and engineered wood. They have a trick of getting you to pay them for the carpets and the fitters separately for the fitting. In this way, the absolve themselves from all responsibility of any problems with the fitting. It ensures that you can't withhold payment for the most expensive part of the work should anything go wrong (because they've already taken payment prior to work starting). On the first fitting, I was careful to be in when the fitter arrived, and to have the day free to attend to anything that needed to be done. He asked me to clear one or two things (in addition to the work I'd already done) which I willingly did. He then suggested that I left. I only went down the road to a coffee shop and could be contacted at any time, since I'd left my mobile number. I thought it was strange that they only sent one person to do 3 rooms and was a little concerned. On returning (and after the fitter had left), I found scratches in an oak desk in my spare room. I contacted carpetco who said the fitter would contact me. A day or two passed, and funnily enough, I got a text message to say my cheque had been cashed a matter of an hour or so before the fitter rung me. The fitter denied all responsibility and passed me onto his insurance company. Having written to them on July 17th 2016, I have not heard back from them at the time of writing. At the time of writing 2 months have gone by. When Carpetco arranged for a second fitter to install my hallway floor, further problems ensued. For a start, the fitters had crammed bits of wood near the front door, instead of removing the door and fitting a single plank of wood. It looked shabby and showed that all they wanted was to move onto the next job. I told them that this was not acceptable and they eventually removed the door and made right the work. After they'd left, I noticed that an expensive door handle had been broken on one of the other doors they'd removed. Having learned from my previous mistakes, I cancelled the cheque immediately. Carpetco, upon hearing this, suggested that I deducted the price of a new handle and write a revised cheque, which is what I did. I wonder where Carpetco get these fitters from? It felt like they had absolutely no respect for my home. I have expensive marble flooring in my bathroom. The joiners used a plastic strip to join the engineered wood hallway with the bathroom. I noticed that this simply lifts out (quite easily) and looks shoddy, with gaps for dust to collect. Choose Carpetco at your peril. They may seem cheap, but for me they turned out to be an expensive mistake.

They did a great job on my two sofas which are expensive velvet, I wanted them done dry so they…read moreweren't damaged by water, the dry foam system Totally Dry carpet cleaning use is brilliant. I also got them to clean a very expensive rug which they did completely dry, it was amazing the dirt and jut bits & pieces they got out. I can't recommend highly enough.

Poor quality flooring, with even worse customer service. I've been left with only half a floor down…read morebecause planks were discoloured, cracked, scratched or dented and told the incompatible replacements they sent out would have to do (but they literally do not fit the other pieces)