This laundromat is one of two closest to my apartment, and during tourist season it's been much…read moreeasier to go in the direction of Stonington than into Westerly, so this has been my only laundromat experience in the area. Parking is ample, the machines are plentiful, the place is clean, and the staff is very friendly. But this place is expensive. Washers start at $3/load for their smallest front-loaders and it costs 25 cents to dry for 6 minutes. If I didn't like clean underwear so much, I'd be saving my quarters for my own washer and dryer.

This is a great laundromat! It is clean. There are plenty of washing machines and dryers, and a…read morechange machine if you need quarters. They also offer wash and fold services. The owner was there. She was very pleasant and helpful with the use of the washers. I recommend this laundromat!

If you're in need of a laundromat that can professionally handle a huge job, North Suds is for you!…read moreOur clothing was invaded by carpet moths and we had to bring in close to a 100 lbs of clothing and bedding-- from sheets and towels to shirts, pants and cats. Kelci, the Laundromat manager, promised to sort colors and whites, but even did better! Our order was a big jumble when it arrived, but Kelci beautifully sorted everything -- sheets and towels, pants, shirts, socks and underwear all placed in separate see-through plastic bags that made putting everything away so much easier than expected. Kelci was very modest about what she did for us, but her work was truly above and beyond. While we hope to avoid our pest problem in the future, when we need a Laundromat for any reason, we'll be back with Kelci and North End Suds!

Not allowed to use an outlet to do work while doing laundry.. first I have ever encountered of this…read moreever across the country.

I need to find a new place…read more Used to be clean and fairly priced, now a little grungy (ex: look at the dirt around the air vents.) And they keep reducing dryer time per quarter. Washer rinse cycles too short to get all the suds out. Always broken machines and they stay broke a long time. It seems to be about profit vs upkeep (my guess) but they did seem to solve the issue about opening on time. My only use of cleaning service resulted in damage which they claimed existed when brought in. Someone lied - it was not.

Limited washing machines, dryers are the smaller ones, the value is up there I paid $7.50 for the…read morefour load washer, but there was only one of them and I needed 2 I ended up using the $14 washer. and washed on my clothes.

I came here for their wash and fold service (cash only) which was $1.50 per pound with a $22.50…read moreminimum(15lbs min). I dropped it off around noon and they were able to get it done within a few hours and they had a lock box for after hour pickup which helps for after work pickup. The clothes were clean and folded up very nice and cleanly in a bag! Excellent service with friendly staff!

First and foremost Chloe's is spotless, friendly and accommodating. Happy to retrieve your laundry…read morefrom your vehicle and introduce you to their machines and services. A lending library accommodates those who need a new read and tips and guidance are free and worthwhile. Always a happy greeter! Lx

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

It was my first time using a laundromat. I was sitting with my empty laundry bin in the cart I had…read morebeen using waiting for my laundry to finish. The place was empty and there were plenty of other carts available for other customers, if any arrived, so I didn't think twice about this. A man stormed in from the back door and without saying much of anything to me grabbed my laundry bin and detergent out of my cart and dragged it off across the room. I thought he was just an odd customer lacking in manners so I went and got another cart and sat back down. He came back, grabbed my belongings again, took them out of the cart without any meaningful explanation except an aggressive direction to "read the yellow paper on the bulletin board!". Turns out this man was the owner Dennis and I was not supposed to be sitting with my laundry bin in a cart while waiting for my clothes to dry. Instead he wanted me to sit with my laundry bin on the bench next to me and the empty cart by my other side. I felt it was extremely inappropriate for a strange man to come into the shop out of the blue and start grabbing my personal belongings without any introduction or explanation, speaking to me in such an aggressive tone because I was unknowingly breaking a rule. If he had come in and said "Hello miss, I'm Dennis and I own this shop. I'd appreciate if you could keep that cart empty it's a policy we have" I would have apologized and immediately removed my belongings myself. I am a young woman, I wonder if Dennis would have been as confident and comfortable treating a man the way he treated me. I will not be going back to this laundromat and advise other customers to thoroughly read the many papers and flyers posted around the store to avoid being nastily confronted by the owner.

The laundry Matt is okay however if you're using debit they charge a temporary charge of 20 dollars…read moreper machine that doesn't clear for a couple days also their prices are higher compared to surrounding places I would suggest going to the 24/7 laundry matt across from big y the same size washer is 1.25 cheaper there.

Ok, let's be real, laundromats can be a drag. In my life on earth, I never expected to have a…read morefavorite laundromat, I DEFINITELY never expected to be honestly impressed by a laundromat, but here I am, fixing to absolutely rave about a laundromat. 1st and most mind blowing- they have machines that can take two weeks worth of jeans from dirty to clean and all the way to DRY - not dry enough to give up and get on with your day slightly damp but whatever just let me leave this place, NO! Actually. Dry. in less than an hour. That sounds like a bald face lie. That sounds like a myth. But I swear to you, it's real. I've done it and it's amazing. I'm not say A pair of jeans. I mean, like all your jeans. Clean. Dry. In approximately the time it takes to watch one episode of Downton Abbey. Like, if you're into Downton Abbey. 2) it's always always always clean. How? Do they have cleaning gnomes or something? Who can say, but it's so clean! 3) I think it was literally Christmas Day, some holiday anyway, and the Google entry for the business says open every day, and I texted right thru Google I think, but I texted to ask is they were for true open that day and I expected either an automatic text response with their hours or like, nothing at all. It seemed a long shot, but I was having a laundry emergency, and I swear, in like two minutes I got a real live response, from a PERSON, who assured me that yes indeed, they were open. It was a Christmas miracle, I'm still talking about it and that was like 8 months ago. I don't know how this place exists in the real world and isn't just a figment of idealism and convenience, but it's there. There's even a place next door that will make you a great omelette or a big honkin burrito, which is also glorious, but a whole other review.

Cleaner than most (except for the floor). Machines in good working order. Reasonable charge for a…read morewasher and dryer.

I haven't been to a city laundromat...ever. I'm going to excuse the customers for the sake of the…read morereview, because the business can't control that. It's a small place, but reasonably priced. Compared to another laundromat nearby it was cleaner, with larger/less expensive machines, though there aren't as many available. With no on-site staff it can tend to get a messy. Four stars just because on my first visit I swept the entire floor because no one else had. Yes...even though I had to clean, it was still cleaner than others in the area.

so I did my laundry there and I accidentally left my clothes in the dryer so I tried to call…read more There's not a legit phone number you can find to contact them and one website says they open at 6 AM. It's posted everywhere that they're open 6 to 10 and if they're not open at 6 AM, they need to take them signs down and fix it on the Google app bad for business