Ok, let's be real, laundromats can be a drag. In my life on earth, I never expected to have a…read morefavorite laundromat, I DEFINITELY never expected to be honestly impressed by a laundromat, but here I am, fixing to absolutely rave about a laundromat. 1st and most mind blowing- they have machines that can take two weeks worth of jeans from dirty to clean and all the way to DRY - not dry enough to give up and get on with your day slightly damp but whatever just let me leave this place, NO! Actually. Dry. in less than an hour. That sounds like a bald face lie. That sounds like a myth. But I swear to you, it's real. I've done it and it's amazing. I'm not say A pair of jeans. I mean, like all your jeans. Clean. Dry. In approximately the time it takes to watch one episode of Downton Abbey. Like, if you're into Downton Abbey. 2) it's always always always clean. How? Do they have cleaning gnomes or something? Who can say, but it's so clean! 3) I think it was literally Christmas Day, some holiday anyway, and the Google entry for the business says open every day, and I texted right thru Google I think, but I texted to ask is they were for true open that day and I expected either an automatic text response with their hours or like, nothing at all. It seemed a long shot, but I was having a laundry emergency, and I swear, in like two minutes I got a real live response, from a PERSON, who assured me that yes indeed, they were open. It was a Christmas miracle, I'm still talking about it and that was like 8 months ago. I don't know how this place exists in the real world and isn't just a figment of idealism and convenience, but it's there. There's even a place next door that will make you a great omelette or a big honkin burrito, which is also glorious, but a whole other review.

Really clean. All machines were in working order and not a super busy place to do your laundry. I…read morefelt more comfortable here than going to super sudds!

Always smells like cigarettes. This big Black guy loves smoking up a storm right in front of the…read morelaundromat, and the smoke reeks so bad that it sticks to your clothes. There's also a bathroom with no window or ventilation, so it stinks from the amalgamation of feces, urine, and bacteria that have had time to multiply. It's usually quiet, I'll give it that.

Been going to this place for years. Past year really gone down. Had stuff missing and now whole…read moreloads stolen. Never answer their phones.

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Nice, clean laundromat! Makes doing my family's laundry a breeze! Machines are awesome, so are…read moredryers. Highly recommend!!

From the owner: NOW OPEN! Welcome to Laundry For Less Westside Norwich’s newest and largest laundromat is here!…read moreConveniently located at 276 West Main Street, right next to King Wah and Dairy Queen. We offer: A variety of washers: From 3-load small machines to mega 9-load washers. The hottest dryers: Big enough to handle it all! 🕔 Hours: Open daily from 5 AM – Midnight. Come experience clean, convenient, and efficient laundry today!

Brought a down-filled mattress topper as was recommended by the manufacturer. Picked it up and it…read morewas folded and stored in a plastic bag. Thinking it was thoroughly dried, I stored it for about a year to keep it clean. Upon opening bag to place on bed. I discovered it was full of mildew; ruined. The cleaners took no responsibility and I lost the cost of the mattress pad and the cost of the cleaning. No apology; in fact they tried to blame me. Perhaps a warning to remove from bag would have saved this item. Very irresponsible.

Lost my winter white vest, can't find it anywhere. Terrible business. The " owner was giving me…read morecompensation of $25.00. Cause he found one at a near by store. I also saw the same one and was going to settle for it but didn't come in my size. Kept looking and found one with my size and even had a discount from my store account. It cost 45.00 with shipping. Owner said no. The end. How do you loose a garment when you own a cleaners and that's your business.... so stupid. I reduced it to 40.00 and he said after some bad words on my part (I take responsibility) he said I'll give you 24.99 .... You make your decision to go there for cleaning services, can't be fully trusted as a business... He had no idea what happen to it inside his own business. I'm letting it go. Guessing he needs the money more then I do. Keep it.

Excellent dry cleaning and laundering. I am a regular customer. Clothes are clean and expertly…read morepressed. The staff is friendly and alway a smile on their faces. The prices are not overly high and are competitive.

I've gone here a handful of times over the past few years to dryclean formal wear (e.g. suits &…read morefancy dresses) and some wool sweaters. I've never had a problem. Always on time, always clean. Staff has always been fine -- not overwhelmingly happy & friendly, but not mean or surly either. I've been looking for a new drycleaner mainly because I moved & my work schedule changed. If I could still use them, I would.