Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

It was my first time using a laundromat. I was sitting with my empty laundry bin in the cart I had…read morebeen using waiting for my laundry to finish. The place was empty and there were plenty of other carts available for other customers, if any arrived, so I didn't think twice about this. A man stormed in from the back door and without saying much of anything to me grabbed my laundry bin and detergent out of my cart and dragged it off across the room. I thought he was just an odd customer lacking in manners so I went and got another cart and sat back down. He came back, grabbed my belongings again, took them out of the cart without any meaningful explanation except an aggressive direction to "read the yellow paper on the bulletin board!". Turns out this man was the owner Dennis and I was not supposed to be sitting with my laundry bin in a cart while waiting for my clothes to dry. Instead he wanted me to sit with my laundry bin on the bench next to me and the empty cart by my other side. I felt it was extremely inappropriate for a strange man to come into the shop out of the blue and start grabbing my personal belongings without any introduction or explanation, speaking to me in such an aggressive tone because I was unknowingly breaking a rule. If he had come in and said "Hello miss, I'm Dennis and I own this shop. I'd appreciate if you could keep that cart empty it's a policy we have" I would have apologized and immediately removed my belongings myself. I am a young woman, I wonder if Dennis would have been as confident and comfortable treating a man the way he treated me. I will not be going back to this laundromat and advise other customers to thoroughly read the many papers and flyers posted around the store to avoid being nastily confronted by the owner.

The laundry Matt is okay however if you're using debit they charge a temporary charge of 20 dollars…read moreper machine that doesn't clear for a couple days also their prices are higher compared to surrounding places I would suggest going to the 24/7 laundry matt across from big y the same size washer is 1.25 cheaper there.

First time here and I was impressed. The card system is convenient and everything runs fast. Giving…read more4 stars because using high heat leaves a burnt smell. Overall great place.

Laundry for Less is wonderful. I love the large washers and dryers that reduce the number of loads…read moreto wash and the wait. I'm often there when staff are around to clean and check the facility, and it is reliable, clean, and so easy to navigate. Plus whatever music playlist they put on is amazing . Somehow my Monday chores have become a breeze

I came here for their wash and fold service (cash only) which was $1.50 per pound with a $22.50…read moreminimum(15lbs min). I dropped it off around noon and they were able to get it done within a few hours and they had a lock box for after hour pickup which helps for after work pickup. The clothes were clean and folded up very nice and cleanly in a bag! Excellent service with friendly staff!

First and foremost Chloe's is spotless, friendly and accommodating. Happy to retrieve your laundry…read morefrom your vehicle and introduce you to their machines and services. A lending library accommodates those who need a new read and tips and guidance are free and worthwhile. Always a happy greeter! Lx

it's like they make up whatever hours they feel like at this place. This is the third time I try…read moregoing after work in the rain and they are closed early. I'm so done with this place.

Broke my laundry basket and didn't even discount my price. Also never called me to pick it up I had…read moreto call them will never use again

Been coming here for years. Quick laundry wash and fold services that is affordable. Recommend…read morevisiting if you would like to give yourself a day off from the household chore called laundry.

The morning attendants are horrible. The Asian ladies are rude and unhelpful. They don't clean…read more They don't mark washers and dryers out that need to be marked out, and the bathroom always stinks and never has soap or hand towels. If you have an issue with any of the machines the morning staff will tell you it's your fault for not using your eyes, or that you did something wrong. The Asian lady is rude to children as well. Very uncomfortable and dirty environment when the afternoon lady isn't there. The afternoon lady makes up for it and I try to only go when she's there if I go at all anymore.

Extremely helpful, attentive and kind staff. I've had many good experiences here and they are…read morealways so friendly and make it a good experience.

Great place and very kind and helpful staff! I have been…read morecoming here for years and it's been very consistent with the service.