I went online to schedule appointments for my daughter and me: a silk press, deep conditioning, and…read morelashes. When I received the confirmation, I noticed it was only for one person. I called several times, but no one answered. Finally, someone picked up, and I told the receptionist I had booked a hair appointment for 3/12 at 5:30pm, which included my daughter. I also mentioned that I left a comment section requesting that we both get our hair done. The receptionist said okay and claimed she noted it for both of us on 3/12 at 5:30pm.
On 3/12, my daughter and I arrived for services. The receptionist only recorded my daughter's appointment and I told her I was also getting my hair done. I explained I called to confirm and reminded her that my daughter is owed a trim from the last paid service. She looked confused, so I asked if she understood what I was saying and showed her proof from the previous receipt with the manager on duty's signature.
About ten minutes later, I voiced my concern to the manager on duty. She said it was okay, and I could still get my hair done, then she went to the back. While waiting in the area, I talked with other clients in the waiting area. The manager came out and said she heard there was some controversy and that no one could request a student because this is a school and all students need to have a chance.
She then asked to speak with me outside. First, she accused me of being irate with the receptionist-- which was untrue. If asking questions makes me irate, then I was. If she takes an innocent question as irritation, that's her issue, not mine, and I don't feel guilty.
Second, she claimed I posted a bad review online, which was false. If I disliked the service, I wouldn't have returned. I then asked her to show me the negative review she says I wrote. She came back and said the student left but she saw the review herself, which is now gone. It was never there because I never wrote it, ma'am. If I did, then it's clear she can't handle criticism. Not everyone is a good stylist. If someone feels they didn't get good service, they have a right to write their truth, and the manager should accept it and move on.
The third false claim was that I said I didn't want certain stylists to do my hair because they were playing with my hair and did a poor job. I told her that was another lady, not me, and I detailed these accusations-- three in total--and I am offended. She then tried to change the language and said she was just asking questions, but those were outright accusations without proof.
Throughout the conversation, one of her focused on professionalism. But what professionalism did she display when she was constantly accusing me? The worst part is that she doesn't think she was wrong.
To the manager, For the record, ma'am, I don't need any services from this school. There are other hair schools and salons nearby. I didn't do any of the things you allege I did. I am writing this review today because this experience was well deserved (no stars if I could). You are not a professional. The receptionist is upset because I told you what happened, and you and she fabricated stories--saying I was irate, that I posted a bad review, and that I said someone was playing in my hair and did a bad job. Girl, bye! There are better places out here with better customer service.
