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HVAC system repair

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Segrest HVAC - We used the closet that was going to be a pantry to put the unit in.  All their and my GC idea.  I am so happy with the work!

Segrest HVAC

(10 reviews)

Jeremy is an amazing and knowledgeable technician. Extremely impressed with his work ethic and…read moreknowledge.

Took 5 days and multiple broken promises of "I'll have it to you by today" just to get a quote that…read morecompletely ignored everything I was asking for. They were on site on Friday morning, I asked them specifically if they could install a specific Trane system that I wanted to purchase or if they could get me a better price on their system. I had the exact make/model/price of a unit that they could compare with. They promised me they would write it up both ways and have it to me by the end of the day. I give them all of Friday and Saturday with no response and message them Sunday and Monday to see what's going on and get promised by the end of today again. I was lied to again and had to message them again before they finally sent me a quote on Tuesday. It was only at this time that I was told that they couldn't install the unit I wanted and that their "competitively" priced equivalent unit was over 200% the cost of what I told them I was initially looking at. Their eventual quote for their Goodman system was also 20% more expensive than the carrier system that one of the most reviewed and reputable companies in Dayton/Springfield quoted me. I understand that installing third party systems is not common in the industry which is why it was the first thing I asked. It should not take 5 days of leading me on to tell me they can't do it.

Delong Air

Delong Air

(2 reviews)

I feel I need to update my review for Delong Air. I was really happy with them until I discovered…read morethat once you sign up for the annual maintenance program you are no longer allowed to do any DIY repairs or maintenance on your system. I had a vibration in my furnace draft inducer. I called them to check it out and they sent a tech to diagnose the problem. After I described the sound it was making he looked at the serial number tag and told me the inducer wheel was cracked and I needed a new inducer unit. I asked how much it would cost and he said it could be up to $1700! He also said that the office folks would have to order it and they would let me know how much it cost. I asked him to have them call me with an estimate before they ordered the part. Two weeks passed and I didn't hear a word from anyone. In the mean time the problem was getting worse. So I decided to order the part from Amazon and replace it myself. Two days after I finished the repair I got a call from Delong to schedule the install of the new inducer. I told them that I had already fixed the problem and to cancel the work order. They seemed to get upset but did not say anything at that time. A week later I got a bill for the service call that was supposed to be covered by my service contract. Longer story short I canceled the service contract and they closed the account. The moral of this story is if you want to be able to approve any repair to your system PRIOR to being obligated to pay for it you might want to look for a different vendor. This is really too bad I liked their techs and the work they did but the folks in the office need to do their job as well as the techs are doing theirs. This INCLUDES keeping the customer informed on status and cost of projected repairs. Seriously two weeks and not a word on the status even after I requested one from the technician. To me that is unacceptable.

STAY CLEAR OF THIS COMPANY! Charged almost $300 to change a part costing less than $15. The work…read moreconsisted of...unplug the old and plug-in the new. I am willing to pay a fair price for a service call but not $300 for the service call and $15 part change. The technician suggested that the unit be serviced yearly. For the almost $300, why didn't he "service" it?

Perfect Temp - hvac - Updated May 2026

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